Premium bedding, iron/ironing board, rollaway beds, free WiFi

Reviews of Extended Stay America Suites Orange County Katella Ave

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 258 out of 1008 reviews" "
Rating 8 - Good. 220 out of 1008 reviews" "
Rating 6 - Okay. 176 out of 1008 reviews" "
Rating 4 - Poor. 159 out of 1008 reviews" "
Rating 2 - Terrible. 195 out of 1008 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Breakfast was a muffin and nutrigrain bar. There was a light blinking all night above the rock hard bed and pillows. The furniture was ancient. The TV was unuseable. The wifi was slow with an option to pay for faster standard speeds. It felt like a flop house.
Response from Hotel Management on 25 Mar 2024
Dear Kimberly, Thank you for your feedback. We apologize for the subpar experience you had during your stay. Providing a comfortable and enjoyable stay is our priority, and we regret that we fell short of meeting your expectations. Your feedback regarding the breakfast options, amenities, and room condition is concerning, and we are addressing these issues promptly with our team. We appreciate your patience and understanding and hope to have the opportunity to improve and provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

4/10 Poor

Sara, La Mirada

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk gentleman was not friendly. I called and inquired about connecting to wifi. The front desk was not willing to help.
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Sara, Thank you for staying with us and for reviewing your experience. We apologize for the lack of friendliness and assistance you encountered at the front desk. Providing exceptional service is our priority, and we regret that we fell short of your expectations in this instance. We will address this with our team to ensure all guests receive the courteous and helpful service they deserve. We appreciate you bringing this to our attention and hope for the opportunity to welcome you back for a more positive experience in the future. Sincerely,Hotel Management

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It look rundown and tired. The rooms were dirty
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Robert, Thank you for sharing the specifics of your recent stay. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

2/10 Terrible

Manojkumar

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are not properly cleaned.They have the policy to clean the rooms once a week (only if you stay more than seven days). The bathroom and room carpets are worn out. Its very very limited breakfast (coffee, oats and muffins)
Stayed 3 nights in Feb 2024
Response from Hotel Management on 12 Mar 2024
Dear Manojkumar, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure thorough and timely cleaning of our rooms. We also appreciate your feedback regarding the condition of the bathroom and room carpets, and we will work to improve these areas. Regarding breakfast, we apologize if our offerings did not meet your expectations. Your comments will be considered as we strive to enhance our amenities. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management

8/10 Good

Susan, Maple Ridge

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Decent location, with a movie theatre right next door. Nice staff. Floor in the room is filthy though, bring slippers or sandals…walking barefoot isn’t a great idea. No carpet, just hardwood. Service/maintenance people are relatively quick to fix any issues (our sink was clogged when we arrived, for instance, and light bulbs weren’t working…we got them fixed pretty quickly in the morning). Extended Stay is worth it over regular hotels due to the kitchen you get. Just ask for the supplies, and you’ll get them, although they may not have everything you need (cutting board was unavailable for example). I wish the pillows were a little more comfortable (thicker, firmer). TV is old so it’s difficult to hook up your laptop via HDMI and use the tv as a screen, as the connection isn’t exactly smooth. Overall, the kitchen option would bring me back but probably to a different location with more shopping options, walkability, and carpeted floors.
Stayed 11 nights in Feb 2024
Response from Hotel Management on 8 Mar 2024
Dear Susan, Thank you for your gracious review of Extended Stay America. We're particularly pleased that you enjoyed your stay at many levels. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

10/10 Excellent

Maria i

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and welcoming and it was easy to get parking and walking distance to the honda center
Stayed 1 night in Mar 2024

8/10 Good

Ronald

Stayed 1 night in Mar 2024

6/10 Okay

Alfredo

Liked: Staff & service, property conditions & facilities
Smells bad
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Dear Alfredo, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

8/10 Good

Carmina

Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location very safe just seemed a little outdated but overall would come again
Stayed 1 night in Feb 2024

4/10 Poor

Flora

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Lacking cleanliness and ventilation.
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Flora, Thank you for taking the time to share your feedback regarding your recent stay. We strive to maintain high standards of cleanliness and comfort, and we are sorry that we fell short in this instance. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. We will address these concerns appropriately to ensure our guests stay comfortable. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Imelda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible!!! Do not stay here. Floors are sticky, hallway stinks, room stuffy, bathroom disgusting, kitchenette empty and filthy. Never again will come back here!
Response from Hotel Management on 17 Feb 2024
Dear Imelda, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are important, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize that this was not your experience. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management

10/10 Excellent

Sun Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
My family liked the place and staff were very kind and attentive!
Stayed 4 nights in Feb 2024
Response from Hotel Management on 14 Feb 2024
Dear Sun Hyun, We're delighted to hear that you and your family enjoyed your stay at Extended Stay America. Providing kind and attentive service is important to us. Thank you for your positive feedback, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management

8/10 Good

Alice

Travelled with partner
Liked: Amenities
Location is right next door to the Honda Center We went to hockey game and was walking distance
Stayed 1 night in Feb 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Marcy

Stayed 1 night in Jan 2024

10/10 Excellent

Jamielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Tony

Stayed 3 nights in Dec 2023

2/10 Terrible

Danielle, Malibu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The water heater in our room doesn't work correctly. It's warm for a few seconds minutes, then turns cold and stays cold. The room has a funky smell as well. It is complete with a full-sized fridge but it smelled and looked dirty.
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Dear Christine, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read about the inconvenience you experienced during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Hotel Management

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Evette

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Carlos

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Expensive for what it is
Stayed 1 night in Dec 2023
Response from Hotel Management on 26 Dec 2023
Dear Carlos, Thank you for taking the time to post a review of your time with us. We were disappointed that you felt the price did not meet your expectations. Our goal is to provide our guests with exceptional service and amenities; therefore, we regret not meeting your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We hope you consider returning to allow us to provide you with a more enjoyable visit.Sincerely,Hotel Management

10/10 Excellent

Michael, NEWPORT BEACH

Stayed 1 night in Dec 2023

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bath tub just disgusting
Stayed 2 nights in Dec 2023
Response from Hotel Management on 15 Dec 2023
Dear Rafael, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

2/10 Terrible

Edwin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Patrick

Stayed 5 nights in Dec 2023

4/10 Poor

Fabiola

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
a lot of noise outside and in the rooms
Stayed 1 night in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Fabiola, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

4/10 Poor

Caroline

Travelled with family and small children
Disliked: Cleanliness, amenities
The check in was really slow and when we came in there was a cockroach on our bed
Stayed 1 night in Nov 2023
Response from Hotel Management on 29 Nov 2023
Dear Caroline, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. Also, we are sorry that your room was not up to our usual standards of cleanliness and comfort. Rest assured, we have addressed your concerns with our team to ensure that such incidents do not occur in the future. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management

8/10 Good

Yubitza

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Griselda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Graet my stay, room was so Durty, floors, bathroom and kitchen sing.
Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Nov 2023
Dear Griselda, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Not worth it
Staff was not friendly. Spoke with staff to advise late check in and was told two different things. After long travels and being exhausted it was not fun being told we might have to wait a hour for a computer system to run an audit before they could check us in (even though I already called and did most the check in and had the room paid before arriving as to not have to worry about the audit aspect) Hallways smelled of urine. Room wasn’t bad but the bed is super hard, squeaky and wanted to tip over if you sat on the edge.
Stayed 1 night in Nov 2023
Response from Hotel Management on 18 Nov 2023
Dear Guest, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We will immediately address these issues with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon.Sincerely,Hotel Management

10/10 Excellent

chris

Liked: Cleanliness, amenities
Great place to stay
Stayed 1 night in Nov 2023
Response from Hotel Management on 18 Nov 2023
Dear Chris, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

10/10 Excellent

Brittany

Stayed 1 night in Nov 2023

10/10 Excellent

Bob

Travelled with partner
We like the idea of a kitchen that’s in the room. We’ve never stayed in a room with that available before. We’ll stay again and for more days!
Stayed 1 night in Nov 2023

2/10 Terrible

Mary Allen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the whole place is run down, everything is very old.
Stayed 1 night in Nov 2023
Response from Hotel Management on 15 Nov 2023
Dear Mary Allen, Thank you for taking the time to share your experience. We appreciate your observation regarding the condition of our facilities. Our commitment to guest comfort is a top priority, and we apologize if your experience did not meet your expectations. We constantly strive to enhance our accommodations, and your feedback is valuable in this process. If your travels bring you back to the area, we would be honored to have another opportunity to provide you with an improved experience. Thank you for your feedback. Safe travels.Sincerely,Hotel Management

2/10 Terrible

Tonya

Stayed 2 nights in Nov 2023

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Shawna

Disliked: Cleanliness, property conditions & facilities
I would never stay there again.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 9 Nov 2023
Dear Shawna, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

8/10 Good

Judith

Liked: Cleanliness, staff & service
The staff is excellent. The studio apt setting is convenient and comfortable. TV is limited. The facility is aging. Furniture could use some updating.
Stayed 7 nights in Oct 2023
Response from Hotel Management on 7 Nov 2023
Dear Judith, Thank you for sharing your experience with us. We're delighted that you found our staff excellent and enjoyed the convenience of our studio apartments at Extended Stay America. Your feedback regarding the TV and facility is appreciated and will be considered as we continually work to enhance our guests' experience. We hope you had a comfortable stay, and we look forward to welcoming you again soon.Sincerely,Hotel Management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Gabriela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dingy hotel with no good service
This hotel is very dated, everything is old and dingy, would not stay here again. I booked 2 rooms for 2 nights and the front desk only booked 1 room for 2 nights and the other for one night, it was only the morning after when we didn't see a charge for the second room that we asked and they said we didn't have a reservation. I showed them the email confirming my reservation and all they kept saying was "you booked it online you have to call hotels.com". So we ended up booking it in person but had we not asked our stuff would have been taken out of the room. Overall this was a bad experience.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear Gabriela, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. Please connect with us for further assistance on the said matter. Your notes to update the room are shared with the concerned team. Our front desk team is available to help you round the clock. Please give us another opportunity to show you a better service.Sincerely,Hotel Management

10/10 Excellent

Yuniel, Salt Lake City

Stayed 1 night in Oct 2023