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"This hotel was a bit hard to get to with 3 luggages to cart around (transferring from JR line to Tobu-Nikko line). However, the hotel staff helped us organised to transfer our luggages to our next hotel in Osaka (additional fees but so worth it for us and we were able to enjoy the Nikko area more freely). We booked our accommodation with kaiseki dinner and breakfast and it was simply devine! Japanese food was served in our own private table away from the crowd and it was another level. Our dinner and breakfast attendant was Freska and she explained our dishes in English. She also spoke Indonesian and Japanese and was so friendly. Our room had a private onsen, two twin beds and the hotel staff set up a futton bedding in the Japanese style living room while we were eating dinner. The room we had was spacious and offered us a peaceful mountain view. The hotel facilities was on the older side but we came for the hot spring experience and we could see this hotel was also popular Japanese families visiting from other parts of Japan."

"Extremely well appointed hotel with many luxury items including. The buffet was top notch. Everything about the hotel get top score. The town however, was a dump. Not much was open within walking distance "

"Nice place with good breakfast "

"Property should consider at least an english channel for non-japanese speaking guests or maybe Youtube app like the one at Daiwa Roynet Yamagata. TV is not smart TV so we can't mirror cast and we have to end up using ipad to watch our shows."