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Reviews of Brilliant Hotel

4 out of 5
Brilliant Hotel
162 Bach Dang Street, Hai Chau District, Da Nang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 567 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 72 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chanh, Semmes

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Brilliant Hotel on 8 Dec 2023
Warmest greetings from Brilliant Hotel!We sincerely appreciate you spending time on providing us such great feedback regarding your stay at Brilliant Hotel. We wish you all the best for your life and look forward to have other opportunity to welcome you back in the near future.Thank you

10/10 Excellent

Rob

Stayed 3 nights in Sep 2023
Response from Brilliant Hotel on 8 Dec 2023
Warmest greetings from Brilliant Hotel!We sincerely appreciate you spending time on providing us such great feedback regarding your stay at Brilliant Hotel. We wish you all the best for your life and look forward to have other opportunity to welcome you back in the near future.Thank you

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived well before 12pm but the staff organised our room very quickly for us to access. Fast and friendly room service with a quality meal. Then we went upstairs to the 17th Floor restaurant. A brilliant experience of food, beverage s and lots of fun with the staff
Stayed 1 night in Jul 2023
Response from Brilliant Hotel on 27 Jul 2023
We sincerely appreciate you spending time on providing us such great feedback regarding your stay at Brilliant Hotel. We wish you all the best for your life and look forward to have other opportunity to welcome you back in the near future.Thank you

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Duyen on 3 Jul 2023
Thank tWarmest greetings from Brilliant Hotel!We sincerely appreciate you spending time on providing us such great feedback regarding your stay at Brilliant Hotel. We wish you all the best for your life and look forward to have other opportunity to welcome you back in the near future.Thank you

10/10 Excellent

roger

Stayed 2 nights in May 2023
Response from Duyen on 13 Jul 2023
We would like to let you know that we highly appreciate your feedback. We always try our best to learn from the failure and fix it, in order to provide the customers better experiences for the next time staying with us.Thank you for staying with us

10/10 Excellent

Andrew T

Stayed 10 nights in May 2023
Response from Duyen on 13 Jul 2023
We would like to express our sincere apologies for any inconveniences that you had experienced. Your comments have been discussed with the hotel leadership team and we shall take the steps necessary to address the issues you encountered.We would like to let you know that we highly appreciate your feedback. We always try our best to learn from the failure and fix it, in order to provide the customers better experiences for the next time staying with us.Thank you for staying with us

8/10 Good

Elaine M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the view from my room
Stayed 3 nights in Apr 2023

10/10 Excellent

john

Stayed 3 nights in Apr 2023

10/10 Excellent

Maria, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the dragon bridge and river from the rooftop bar. Breakfast buffet was excellent. Lots of nearby shopping and restaurants. Only negative is that it’s on a busy street.
Stayed 1 night in Mar 2023
Response from Duyen on 28 Apr 2023
We sincerely appreciate you spending time on providing us such good feedback regarding your stay at Brilliant Hotel. Your satisfaction and your kind words are encouragement to us in the pursuit of making each stay a memorable one. We wish you all the best for your life and look forward to have other opportunity to welcome you back in the near future.Thank you

8/10 Good

Chika

Liked: Staff & service
Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not bad, but a few problems to note...
1. The toilet clogged, the sink and tub both drained very slowly. So the plumbing is not great. 2. The hours on the information provided were incorrect for the pool and the gym. The card listed 6:00 am to 10:00 pm, but I was told by staff they close at 8:00 pm. 3. There is crazy loud, wall-shaking tencho music from the club next door. It stopped at 10:00 pm sharp, but was still worth noting.
Stayed 2 nights in Dec 2022
Response from Duyen on 28 Feb 2023
We are sorry for inconvenience may caused to you. Thank you for staying with our hotel

6/10 Okay

Shizuka

10/10 Excellent

Stephen, Canberra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brilliant Hotel in Danang is simply brilliant. It’s new, modern and in a great location right on the river. The rooms a very generous in size and have great views.
Stayed 1 night in Dec 2022

8/10 Good

Whang Lay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a free upgrade and was happy with the cleanliness and services
Stayed 2 nights in Dec 2022

10/10 Excellent

evan, Burnaby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to relax with a great resteraunt on the top floor

10/10 Excellent

evan, Burnaby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nice hotel right by the river and very accommodating thank you!

10/10 Excellent

Huong-Thu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, room is big

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel lives up to its name! We booked it for a laugh due to its name, but it actually was a brilliant hotel. Why? Great and speedy check-in, staff brilliantly helpful but not overbearing. Fantastic view from our room as well as the rooftop bar. We also got some vouchers to use at a restaurant nearby. Fluffy dressing gown was an added element of brilliance.
Stayed 1 night in Oct 2022

10/10 Excellent

Amy, Lincoln

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2022

10/10 Excellent

Rihasa

Stayed 1 night in Jul 2022
Response from Duyen on 2 Aug 2022
Thank you for staying with us

8/10 Good

Ericson

Stayed 1 night in Jun 2022
Response from Duyen on 2 Aug 2022
Thank you for staying with us

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for everything Great services
Stayed 2 nights in Jun 2022

10/10 Excellent

BINH, costa mesa

Stayed 2 nights in Jun 2022

10/10 Excellent

Paul, Melvindale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and nice. All staff were helpful and polite.
Stayed 4 nights in Jun 2022

6/10 Okay

Vladimir

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall good stay, except for the lack of proper shower room.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and convenient especially if you want to do food trip on your own
Stayed 1 night in Mar 2020

6/10 Okay

Marquia

Business traveller
Could have better WiFi ... Water
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean large room with great view of river Friendly and helpful staff Excellent breakfast with great choices and fresh quality food
Stayed 5 nights in Feb 2020

10/10 Excellent

Megan, Sunnyvale, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staffs, good location. Breakfast with many options
Stayed 2 nights in Feb 2020

10/10 Excellent

Joe, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel staff very friendly great location on the river close to a lot of things walking distance to the bridges will definitely staff they again and great food
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The room was nicer then the picture on the internet. Staff was nice, great location
Stayed 1 night in Dec 2019

10/10 Excellent

JayKim, Japan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very spacious, clean and kind staff
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Brilliant Hotel on 11 Dec 2019
Dear Valued Guest, Warmest greetings from Brilliant Hotel! We are grateful to you for choosing to stay at Brilliant Hotel. How fabulous to see that you had an enjoyable stay with us. Your high appreciation has been forwarded to our team and it served as encouragement to all of our staff. We sincerely appreciate your kind words and we truly hope to have the pleasure of welcoming you again soon in Brilliant Hotel. Warm regards, Hotel Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Brilliant Hotel on 11 Dec 2019
Dear Valued Guest, Warmest greetings from Brilliant Hotel! We are grateful to you for choosing to stay at Brilliant Hotel. How fabulous to see that you had an enjoyable stay with us. Your high appreciation has been forwarded to our team and it served as encouragement to all of our staff. We sincerely appreciate your kind words and we truly hope to have the pleasure of welcoming you again soon in Brilliant Hotel. Warm regards, Hotel Management Team

10/10 Excellent

nguyet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mrs NGuyet
Very good service and clean Every thing very nice I will come back again
Stayed 3 nights in Nov 2019
Response from Brilliant Hotel on 11 Dec 2019
Dear Mrs. Nguyet, Warmest greetings from Brilliant Hotel! Thank you very much for spending your valued time on writing us a review regarding your stay at Brilliant Hotel. It is our pleasure to have a loyal Guest like you and we are proud of your kind compliments. Your kind words have not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. Thank you very much for your precious time, we all look forward to being at your service again in the future. Yours sincerely, The Management Board

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean, staff is very friendly. Views from the rooftop restaurant are spectacular
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from Brilliant Hotel on 11 Dec 2019
Dear Valued Guest, Warmest greetings from Brilliant Hotel! We are grateful to you for choosing to stay at Brilliant Hotel. How fabulous to see that you had an enjoyable stay with us. Your high appreciation has been forwarded to our team and it served as encouragement to all of our staff. We sincerely appreciate your kind words and we truly hope to have the pleasure of welcoming you again soon in Brilliant Hotel. Warm regards, Hotel Management Team

10/10 Excellent

BRUCE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Excellent stay. Close to all the things I do.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to some popular tourist sites, such as dragon bridge, han market, con cafe, pink church. The room has a great view of the dragon bridge. I had a great difficulty flushing the toilet. I did not like the charge for the packaged dry towel. I used it to try out and ended up paying for it but there was no sign that you will be charged.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Brilliant Hotel on 8 Nov 2019
Dear Valued Guest, Warmest greetings from Brilliant Hotel! We are grateful to you for choosing to stay at Brilliant Hotel. How fabulous to see that you had an enjoyable stay with us. Your high appreciation has been forwarded to our team and it served as encouragement to all of our staff. We sincerely appreciate your kind words and we truly hope to have the pleasure of welcoming you again soon in Brilliant Hotel. Warm regards, Hotel Management Team

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay.
Excellent service render by all the staff. They make my stay very memorable.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, i am happy and satified with my stay at Brilliant Hotel. However, the partitions between rooms are thin. You can hear the noices all the tine.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Brilliant Hotel on 26 Sept 2019
Dear Valued Guest, Warmest greetings from Brilliant Hotel! We are grateful to you for choosing to stay at Brilliant Hotel. How fabulous to see that you had an enjoyable stay with us. Your high appreciation has been forwarded to our team and it served as encouragement to all of our staff. We sincerely appreciate your kind words and we truly hope to have the pleasure of welcoming you again soon in Brilliant Hotel. Warm regards, Hotel Management Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only One Night
Only one day/night in Da Nang but very very nice hotel. Great value for money too. When I come back later this year I will certainly re book at the Brilliant Hotel
Stayed 1 night in Sep 2019
Response from Brilliant Hotel on 26 Sept 2019
Dear Christopher, Warmest greetings from Brilliant Hotel! We would like to extend our gratitude to you for sending us your high rating regarding your stay at Brilliant Hotel. We are happy to see that you had pleasant time with us during your visit. We are definitely sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your sharing indeed, we all look forward to welcoming you back soon. Thanks & best regards, The Management Board

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with terrific top bar giving great views of the Han River. Spectacular at night.
Stayed 1 night in Jul 2019
Response from Brilliant Hotel on 30 Aug 2019
Dear Valued Guest, Warmest greetings from Brilliant Hotel! We would like to extend our gratitude to you for sending us your high rating regarding your stay at Brilliant Hotel. We are happy to see that you had pleasant time with us during your visit. We are definitely sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your sharing indeed, we all look forward to welcoming you back soon. Thanks & best regards, The Management Board

10/10 Excellent

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in veitnam
They give us a free upgrade, that's make our day👍. The stuff are very helpful and friendly. The room are clean. But the lift need a little more light. It's at a very good location.
Stayed 1 night in Aug 2019
Response from Brilliant Hotel on 30 Aug 2019
Dear Koh, Warmest greetings from Brilliant Hotel! We would like to extend our gratitude to you for sending us your high rating regarding your stay at Brilliant Hotel. We are happy to see that you had pleasant time with us during your visit. We are definitely sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your sharing indeed, we all look forward to welcoming you back soon. Thanks & best regards, The Management Board

6/10 Okay

Lai Mun

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Brilliant Hotel on 9 Aug 2019
Dear Lai Mun, Warmest greetings from Brilliant Hotel! We are grateful to you for choosing to stay at Brilliant Hotel. How fabulous to see that you had an enjoyable stay with us. Your high appreciation has been forwarded to our team and it served as encouragement to all of our staff. We sincerely appreciate your kind words and we truly hope to have the pleasure of welcoming you again soon in Brilliant Hotel. Warm regards, Hotel Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good place to visit and it was better because it was a dragon bridge view.
Stayed 2 nights in Jul 2019
Response from Brilliant Hotel on 9 Aug 2019
Dear Valued Guest, Warmest greetings from Brilliant Hotel! Thank you very much for choosing us during your stay in Danang and for spending your valued time on writing us a review. It is absolute our pleasure to have your kind compliment truly inspires us to strive improving the best possible standard to our guest at all times. We are elated to see that you experienced the convinient location, this is really one of the highlight of our pride and joy that we wish to share with the beloved guests. Please let us have a chance to welcome your patronage as soon as possible! We are here to make your stay! Warm regards, Hotel Management Team

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic roof top bar/restaurant
Good location, walking distance or $2.50nz taxi ride to My Khe beach, can see Dragon bridge spit fire on weekends from Brilliant's roof top bar, as well as a great view of city at night. Great restaurant, and reasonably priced. Indoor heated pool.
Stayed 2 nights in Jul 2019
Response from Brilliant Hotel on 9 Aug 2019
Dear Miriam, Warmest greetings from Brilliant Hotel! We are grateful to you for choosing to stay at Brilliant Hotel. How fabulous to see that you had an enjoyable stay with us. Your kind compliment has been forwarded to our team and it served as encouragement to all of our staff. We sincerely appreciate your kind words and we truly hope to have the pleasure of welcoming you again soon in Brilliant Hotel. Warm regards, Hotel Management Team