The hotel has a geat location, being on the waterfront. It has undoubtedly seen better days, and the decor is looking a bit tired, with wallpaper hanging off the ceiling in one room, and paint needing touching up/renewing. Staff were very friendly, but mostly disorganised, and not trained (or not following the training). For example our waitress took all our orders, then wandered off to another room and another job, so nobody followed up to see if the food actually arrived. It did not, and getting it to do so was quite troublesome for us. Plenty other waiters standing gosssiping in corners, but none interested in actually attending to customers. Likewise at the main reception - one very nice lady trying her best, with a man doing nothing except trying to look important, and officious. I had to actually tell him to stop swanning about like the lord of creation, and actually do some work. With two people doing their work, the ques reduced a bit faster (surprise) but it still was an amateur performance. At breakfast there is a sign saying to wait here for attention. We waited, and watched three staff staning looking at us, then talking amongst themselves for a considerable time - no effort to even acknowlege our presence. Eventually we entered and spoke to them directly. Next day, we completely ignored the sign - the service is just not up to scratch.