Overall experience was good. Got a free room upgrade and late check out as VIP access benefits. Staffs at registration and room service were great, very friendly and accommodating. Room was clean and big. However, not very happy with the service of a staff called Shawn 姜雙 at the cafe Sweets. He was extremely rude, unfriendly and unhelpful. He sounded like he just want to get rid of us when we were paying at the cashier! Also, I was shocked that this hotel doesn't accept Alipay Hong Kong but only accept Alipay China, while even most of the local restaurants accept Alipay Hong Kong. Additionally, this hotel doesn't offer shuttle to Hong Kong and Macau ferry pier, while this is a basic service by almost all of the casino resorts in Macau. From the fact that they offer shuttle to Border Gate and Hengqin Port but not Hong Kong Macau ferry pier, and also only accept Alipay China but not Alipay Hong Kong, it gives the impression that this hotel only welcome mainland Chinese but not Hong Kong travelers, which is very disappointing.