Water park

Reviews of Studio City

5 out of 5
Studio City
Estrada do Istmo, Cotai

Reviews

8.6

Excellent

Rating 10 - Excellent. 494 out of 1001 reviews" "
Rating 8 - Good. 364 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bela

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff assigned me for a higher floor and picked up the key, he mentioned the room wasn't ready (5:30pm). After 2 mins the conversation was changed saying the room is OOO and new room assigned to lower floor. If booked for the basic room that's completely fine. However, a suite was booked and the staff didn't know what he was talking about. Honestly wasted an hour just to figure that out. Nothing but fraustrated.
Stayed 1 night in Mar 2024

8/10 Good

Chung Hang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023

10/10 Excellent

Hoi Yan

Stayed 1 night in Dec 2023

10/10 Excellent

Po Shan Juliana

Stayed 1 night in Dec 2023

10/10 Excellent

Yanjun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is still very good and the view after the friendly staff upgraded for us is excellent. Transport is convenient too. Nothing to complain.and I made a note for celebrating birthday, room prepared a yummy cake for us and fruit. Very nice.
Stayed 2 nights in Nov 2023

8/10 Good

Sau Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Kah Gee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staffs are very polite and helpful
Stayed 4 nights in Oct 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lirene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room face the Eiffel Tower beautiful view, shuttle bus at marine terminal and intenational airport. Unfortunately most of the stalls at 3rd floor remain empty.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gigi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great swimming pool
Stayed 2 nights in Aug 2023

10/10 Excellent

King Fu

Stayed 1 night in Sep 2023

10/10 Excellent

HOI WAI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First of all, all the staff from front desk to the lobby are very friendly, helpful and polite. They are very willing to help and answer you all question. For the spacious room they arranged is on high floor with a great view of the water park. The toilet is spacious. The shower is cozy. They even provide bath salt which is so thoughtful. We enjoyed that view and the room a lot. Really recommended to stay at the star tower of this hotel, so as the water park.
Stayed 1 night in Sep 2023

8/10 Good

Ka Chun Jason, Kwai Chung

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was quite alot of maintenance going on during our stay that we could not enjoy; otherwise the rom is nice and clean, location is convenient and staffs are friendly. The water park is a must for couples or family who stay at this hotel.

6/10 Okay

Elaine

Stayed 2 nights in Aug 2023

4/10 Poor

Bryan

Stayed 1 night in Jul 2023

6/10 Okay

Phoebe

Liked: Cleanliness, property conditions & facilities
假期check in, 排隊等候時間大約1小時
Stayed 1 night in Jun 2023

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

SHADRACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fantastic! I had perfect views of the city from the 32nd floor, and the presentation of my room was superb. Both water parks on the property were so much fun also.

10/10 Excellent

Marilou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and beautiful place
Staff are very friendly and helpful. Location is accessible and shuttle around the area is available.
Stayed 1 night in Apr 2023

6/10 Okay

WIlhelm S

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Less attractive around
Stayed 1 night in Mar 2023

8/10 Good

Wai Wa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Oxana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

mcisonvacation, Philippines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property! There is something for everyone. Shopping, gambling, and dining, to name a few. The Golden Reel was also fun. It was too cold to swim when we went there but how I wish it wasn't. I haven't seen a better pool in Asia to date. Perfect place for a family vacation. Surely people with kids will appreciate this place most.
Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
My worst hotel experience in Macau
Checking in at the front desk spent us not long but 3 other staffs has come to look at the computer screen and chatting. My privacy was totally not being respected. Trash bin in toilet was full of used tissues, and the toilet paper roll wasn’t tidy up when I first got into the room. I called to the front desk to complain and they just sent a guy to replace the trash bin and toilet paper roll. Not even to sterilise the toilet area. They agreed to give us another room upon our request but has kept us waiting in the room for 15 minutes and then a staff knocked on the door to pass us the new key while playing his mobile phone. I have requested for a smoking room and late checkout at 1:00pm has been remarked for the first room. But the new room I got was a non-smoking room, we didn’t call the front desk as we were too hungry and rushing out for dinner. So my friend had actually stopped smoking throughout our stay. And finally, front desk called to my room at 11:20am and told me I am late to checkout. Obviously they have forgot to copy the late checkout remark from the first room to new room. My day was ruined as I was waking up by a call which telling me “I am late”. As per the current Coronavirus outbreak, I trusted every hotel is taking serious precautions to make sure the entire premises is clean, but they has even forgotten the most basic room cleaning procedures. Customer service was terrible as this is a 4.5 stars hotel of a well known corporation.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the overall is acceptable even it is a bit old now.
Stayed 2 nights in Jan 2020

6/10 Okay

Yiu Keung

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

LAV, Davao, Philippines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very satisfied of the warm welcome given to us by the staff. Actually, we were surprised that our booking was in the star tower (higher category). Received numerous complimentary upon arrival till departure (Stayed 3days/2nyts) and we were glad as well as overwhelmed of the well accommodation given by Ms. Cloris (front desk staff) and Mr. Arman (conceirge staff)...It is our first time in macau but felt very welcomed by the studio city staff!
Stayed 2 nights in Dec 2019

8/10 Good

Wai Ha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfort and enjoyable stay.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

JasonIp

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel, provide good services and have corresponding baby facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino is clean and not too crowded. Staff at concierge and front desk are friendly and helpful
Stayed 2 nights in Dec 2019

6/10 Okay

Zhen Yang

Stayed 1 night in Dec 2019

10/10 Excellent

Suet Ha Alexis

Stayed 1 night in Dec 2019

8/10 Good

Shiu Keung

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful memories in Macau
Comfortable,relaxing and beautiful environment. We have an amazing experience at this beautiful hotel
Stayed 3 nights in Dec 2019

10/10 Excellent

Tay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

WP, Kuala Lumpur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge and beautiful hotel, easy access to everywhere with the free shuttle bus, with awesome view of the Eifel Tower and loads of activities for the family. Dislike - Bathroom shower water pressure is not strong enough.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view, my room was look over the Parisian and Sand casino.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service! From the concierge, bellhop to the front desk to the room attendant, service rendered was excellent, plus everyone was friendly and pleasant. Our room was spacious and had everything we needed. As for areas to improve on: personally I think, you have a lot of wasted open areas that you could maximize use of, by adding more food choices and/or better yet, putting up more entertainment facilities for both adult and children guests in the future. Thanks!
Stayed 1 night in Nov 2019

10/10 Excellent

Lucinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were outstanding with their client service . Rossi Tratorria was one of the best italian meals I have ever had . The pool is spectacular and the shuttle bus service extremely efficient. Would definitely stay there again
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good in all expect. Comfortable stay. Assessable to all locations.
Stayed 3 nights in May 2019