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4.2 / 5Very Good
11,063 reviews

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  • Deluxe Room, 2 Single Beds

    Room Amenities

    • City view
    • Sleeps 4
    • 2 Single Beds
    More details
  • Deluxe Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Ambassador Suite, Club Level

    Room Amenities

    • City view
    • Sleeps 5
    • 1 King Bed OR 2 Double Beds
    More details
  • Room, 2 Single Beds, View

    Room Amenities

    • City view
    • Sleeps 4
    • 2 Single Beds
    More details
  • Room, 1 King Bed, View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Sheraton Grand Macao Hotel, Cotai Central is located near the boardwalk and in an area with good airport proximity and shopping. Macau Tower and A-Ma Temple are notable landmarks, and some of the area's popular attractions include Chimelong Ocean Kingdom and Macau Fisherman's Wharf. Looking to enjoy an event or a game while in town? See what's happening at Macau Olympic Complex (Macau Stadium) or Macau East Asian Games Dome. Our guests appreciate the hotel's central location.

Getting around

  • Macau (MFM-Macau Intl.) - 10 min drive

Restaurants

  • Where to eat
  • Feast – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Yum Cha – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Bene, Italian Kitchen – Garden-view restaurant with a bar offering Italian cuisine. Serves lunch and dinner daily. Kids' menu available.
  • Palms Café and Bar – Garden-view bistro with a bar. Serves breakfast and light fare daily.

About this property

This hotel features 3 restaurants, 3 outdoor pools and a full-service spa. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. All 4001 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. Guests can enjoy deep soaking bathtubs, and other standard amenities include separate sitting areas, 24-hour room service and LCD TVs.

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Special check-in instructions

Airport shuttle service is available at scheduled times from 10 AM to 10:30 PM. Fees may apply. Contact the property in advance to get details.

Check-out

Check-out before 11 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MOP 300.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Payment types at the property

JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MOP 248 for adults and MOP 100 for children (approximately)
  • Self-parking fee: MOP 300.00 per day
  • Valet parking fee: MOP 500.00 per day
  • Rollaway bed fee: MOP 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees. For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests age 13 and older will be considered adults. For more details, please contact the property using the information on the reservation confirmation received after booking.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children aged 11 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Central
  • Sheraton Grand Macao Cotai Central
  • Sheraton Grand Macao Central
  • Sheraton Grand Macao Hotel, Cotai Central Hotel
  • Sheraton Grand Macao Hotel, Cotai Central Cotai
  • Sheraton Grand Macao Hotel, Cotai Central Hotel Cotai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: MOP 300.00 per day
  • Valet parking: MOP 500.00 per day
  • Free return airport shuttle from 10 AM to 10:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 248 for adults and MOP 100 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Aerobics classes
  • Children's pool
  • Designer shops
  • Full-service spa
  • Sauna
  • Shopping centre
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • Japanese
  • Korean
  • Malay
  • Portuguese

Business services

  • 13 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (267827 square feet of space)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • pay films
  • premium channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing

Nearby things to do

Activities

  • Golf

Where to eat

  • Feast – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Yum Cha – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Bene, Italian Kitchen – Garden-view restaurant with a bar offering Italian cuisine. Serves lunch and dinner daily. Kids' menu available.
  • Palms Café and Bar – Garden-view bistro with a bar. Serves breakfast and light fare daily.
4.2
5 - Excellent
4,293
4 - Good
5,120
3 - Okay
1,171
2 - Mediocre
317
1 - Poor
162
4.3
Cleanliness
4.1
Service and Staff
4.1
Amenities
4.2
Property condition

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities
This traveller didn’t leave comments with their review
Stayed 6 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Sheraton Grand Macao provides a superb experience from beginning to end. We arrived a few hours before check-in time so we were directed to Bell Services where we stored our luggage. When we returned, we checked in (this took a bit of time but the staff more than made up for it), and our bags were sent to our room within 10 minutes The room was beautifully decorated, with two queen size beds (very comfortable) and all the amenities you may need. It overlooked the strip and being in the 24th floor provided a great view of the Cotai strip. The bathroom was superb. We did not use the facilities at the hotel as we were there for a day and wanted to explore Macau, but we had lunch at Bene, which was very good though quite pricey. We did not go into the Gaming Rooms as we were traveling with our young children.The highlight of our stay was the staff, very professional, friendly, polite and accommodating.Highly recommend it!

Stayed 1 night in Nov 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Nov 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Spacious room, very comfy bed bedsheet very soft. Big toilet. Quite crowded hotel during check in. Friendly staff lead us to priority check in counter as we have 2 young kids. breakfast need to que, but staff managed well. Very organised and polite. Very good spead of breakfast. Pools partially open. Its has a garden with beautiful lawns and well trimed plants. My kids love to run on the grass. Furthermore, its nice spot to capture the Eiffel tower of the Parician hotel. Must spend 2-3night at cotai strip. Shuttle bus runs every 10-15minutes to ferry terminal and nearby casinos (city of dreams, Wynns palace, Venician hotel, studio city) . Very convenient. Actually, all of the casinos at the cotai strip within walking distance(10-15minute). Last, but not least, must bring jacket, hotels and shopping malls are very cold

    Stayed 3 nights in Nov 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Excellent location. Lovely large bedroom. Spotlessly clean. Comfortable bed and pillows. Easy check in and out

    Stayed 1 night in Oct 2019

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