Exterior

Reviews of Super 8 by Wyndham Portales

2 out of 5
Super 8 by Wyndham Portales
1805 W 2nd St, US Hwy 70, Portales, NM

Reviews

7.6

Good

Rating 10 - Excellent. 141 out of 507 reviews" "
Rating 8 - Good. 187 out of 507 reviews" "
Rating 6 - Okay. 92 out of 507 reviews" "
Rating 4 - Poor. 63 out of 507 reviews" "
Rating 2 - Terrible. 24 out of 507 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jaron

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
None of the lamp plug in outlets worked, Tv had only one channel, and bed was basically cardboard.
Stayed 1 night in Mar 2024

4/10 Poor

Willaim

Disliked: Staff & service, property conditions & facilities
Hotel needs imporved maintenance (leaky faucets, shower curtain pulling from walls. Had no room cleaning for 3 days.
Stayed 3 nights in Mar 2024

10/10 Excellent

Keegan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet
Stayed 1 night in Mar 2024
Response from Super 8 on 22 Mar 2024
Keegan, thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your stay and hope that you will choose us on your next visit to Portales.

10/10 Excellent

Keegan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and peaceful
Stayed 1 night in Mar 2024
Response from Super 8 on 7 Mar 2024
Dear [Guest's Name],Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be clean and peaceful during your stay. We hope that you will choose us for your next visit!

4/10 Poor

Vickie

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Employees were amazing. But no tv, water wouldnt adjust in bathroom, it was scolding hot. Tiolet would not flush properly. No usb plug ins But it was very clean.
Stayed 2 nights in Feb 2024
Response from Super 8 on 6 Mar 2024
Thank you for taking the time to share your feedback about your recent stay. We greatly appreciate your kind words regarding our amazing employees and are thrilled to hear that you found the hotel to be very clean.However, we sincerely apologize for the inconveniences you experienced with the TV, bathroom water temperature, toilet, and the absence of USB plug-ins. Your observations are invaluable, and we want to assure you that we are addressing these issues promptly to enhance the overall guest experience.We appreciate your understanding and patience.Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Gabrielle

Stayed 1 night in Jan 2024
Response from Super 8 on 6 Mar 2024
We would like to express our heartfelt gratitude for choosing our hotel for your recent stay. It was a pleasure serving you, and we appreciate your trust in us.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price
Just a overnight stay, and early check out. Great place for the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Liliana

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Super 8 on 18 Dec 2023
Liliana, thank you for taking the time to rate your stay with us! We are happy to hear that you enjoyed your stay with us! We hope to see you again soon! Happy Holidays and Safe Travels!

4/10 Poor

Jimmy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Review
Staff was polite and helpful but the building needs to be updated. And they were out of the majority of breakfast item by 8am
Stayed 1 night in Dec 2023
Response from Super 8 on 18 Dec 2023
Jimmy, Thank you for your rating on your stay! Your comments help us improve the quality of our services to provide an enjoyable stay for all. We hope that you will choose us for your future visits to Portales.

10/10 Excellent

Ricardo

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Super 8 on 18 Dec 2023
Thank you for rating your stay with us! Super 8 Portales is happy to know that you enjoyed your stay. We hope that you will choose us again should you visit Portales in the future!

2/10 Terrible

Wendy, Sierra Vista

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was a DUMP! Dirt on all the carpets. There was paint or something all over the chair in our room. Carpet filthy. Dead roach on the wall. Bathroom floors hadnt been touched & the blankets on the beds stunk!!
Stayed 1 night in Dec 2023
Response from Super 8 on 18 Dec 2023
Wendy, we are sorry that we did not meet your standards during your stay. We appreciate your feedback as it helps us improve your future stays and all future guests. We hope that you choose us if you are in our area again!

6/10 Okay

Kara

Travelled with family
Liked: Staff & service
I walked up the stairs to an awful smell. The vproperty is obviously older and definitely needs some TLC.
Stayed 1 night in Nov 2023
Response from Super 8 on 18 Dec 2023
Kara, Thank you for taking the time to rate your stay with us! Your feedback helps us improve our quality of service for you and all guests. We hope that you give us another chance to meet your standards!

10/10 Excellent

Merle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Danelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Amenities
All good !!
Stayed 1 night in Nov 2023

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This place is good enough for the price and they allow pets (which was a requirement). They are obviously pinching pennies across the board, but the room was clean and the staff was responsive.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and comfortable
Stayed 2 nights in Oct 2023

8/10 Good

Patrick

Stayed 2 nights in Oct 2023

4/10 Poor

ELIAS

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not very enjoyable; ran out of coffee, waffles, no tea, the 2 days we were there,
Stayed 2 nights in Oct 2023

2/10 Terrible

Thomas

Stayed 1 night in Sep 2023

10/10 Excellent

Beverly

Liked: Staff & service, property conditions & facilities, room comfort
Nice time in Portales, NM
We really enjoyed our stay in Portales. They had improved a lot from our last stay. Clean, comfortable, big plush towels, good parking. Wish the breakfast was better.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kyle

Stayed 1 night in Sep 2023
Response from Super 8 on 13 Sept 2023
We are happy to hear that you enjoyed your stay with Kyle! We hope you choose us the next time you are in Portales!Safe travels!

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean rooms. No coffee in the room and their was almost no breakfast provided down in the lobby, and no coffee!
Stayed 1 night in Aug 2023

10/10 Excellent

Rotonya

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The A/C needed work. Breakfast.... no coffee, no plates, no milk so no cereal.
Stayed 1 night in Aug 2023

10/10 Excellent

THELMA LILIANA

Stayed 1 night in Aug 2023

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
For the price it is OK. Quiet and comfortable but getting dated. I would stay again, however the hallway was messy, needed vacuum. There was trash around the parking area that should be picked up. A little effort would make it much better.
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms look better than the outside
There must not have been many staying there, the counter was rarely manned. Waited over 15 minutes to check in. Room was nice, and i liked the beds.
Stayed 2 nights in Jul 2023

8/10 Good

Brett

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Jamee

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs quality control
Stayed 1 night in Jul 2023

10/10 Excellent

Savannah

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Update the hotel
Your handicap parkings are too far from doors. Should be in parking area in front of hotel. AC units need to be updated or replaced, it was hot in the room, your carpets are nasty need to be replaced. The front desk person wasn't in a nice greeting and check out mood. Looked as if she was frustrated attending us. I would've expected someone with a smile, good mood. I always stay at this hotel, but might have to stay at another one if it continues. I wasn't happy with my stay.
Stayed 1 night in Jul 2023

4/10 Poor

Nancy

Travelled with partner
Disliked: Property conditions & facilities
It took 15 minutes to check-in. There was a sign at the front desk that they would be back in 5 minutes but it was at least 15 minutes. The smell as soon as I opened the door to our room took me back a bit. I don't if it was because it hadn't been aired out in awhile or what but it was strong. After a bit, I got used to it but after a long drive, I didn't want to cause a fuss and ask for a different room. The room was clean, other than the initial smell. The water was hot but the shower head needs replacing and the shower curtain kept sliding open. I would've liked to have had more than 2 bath towels but it worked.
Stayed 1 night in Jul 2023

4/10 Poor

Dana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunate stay at Super 8
I am not usually one to write negative reviews, but I was truly shocked by the experience that I had at the Super 8 in Portales, NM. I had to stay at the Super 8 after my reservations at another hotel were canceled last minute due to an emergency that shut down the hotel. The Super 8 was my only last minute option for lodging in Portales, NM. The room key I was given at check-in was to a room that already had guests in it. I walked into the room that I was assigned and was surprised by luggage and personal items scattered around the room. I went back down to the front desk and stated that the room key I was given was to a room with guests already in it. The desk person just replied with "oh" and proceeded to look for another room to assign me. I was given a new room key to a different room. The second room was empty but appeared potentially neglected by cleaning staff. The bed next to the window and AC unit had blood stains on the comforter. Additionally, there was a white powder on the floor between the wall and the second bed in the room. I was too tired from my work trip to go down to the desk person a second time. However, I reported the blood stains on the comforter the next morning when checking out and the morning desk person said they'd look into it. This Super 8 had a decent rating here on Hotels.com so I was truly suprised by the events of my stay.
Stayed 1 night in Jun 2023
Response from Super 8 on 29 Jun 2023
We are sorry that we missed the mark during your stay. We can assure you that we are diligently working to address your concerns. We hope that you can understand this. If you are ever in Portales again we hope that you will choose to give us a thought.

6/10 Okay

Viviana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was clean, hotel itself was free of bad odors. Breakfast was a big disappointment. Milk and yogurt in mini fridge were curdled, waffle station was empty, as well as coffee. Tried to wait for an employee to appear, but gave up after 20min, only items left were prepackaged muffins and rolls
Stayed 1 night in Jun 2023

8/10 Good

Ellis

Stayed 4 nights in Jun 2023

2/10 Terrible

Mary Kathryn

Business traveller
My reservation was cancelled because of my rating the previous week and neither the hotel nor Expedia has refunded my prepaid room cost after 7 days. I guess my next stop will be the attorney general and better business bureau
Stayed 6 nights in Jun 2023
Response from Super 8 on 23 Jun 2023
We are sorry that you experienced this. Any inquiry about a refund will have to be taken up with expedia as we did not charge you for your stay. We also did not cancel your room based on a review, we have relocated you to a different hotel we think would better suit your needs. We hope you understand.

10/10 Excellent

Benjamin

Stayed 1 night in Jun 2023

6/10 Okay

Mary Kathryn

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
One of the benefits supposedly offered by this facility is the "hot breakfast" available starting at 6:00 AM. However, on the mornings one specific young dirty looking young man works, there is never breakfast. The hot waffle maker and waffle batter is never put out, bread/muffins/cereal are never refilled for toast, sometimes there are breakfast burritos or sandwiches but not consistently and the same with yogurt. Coffee is not refilled and on some mornings there are not even coffee dispensers available. When he is asked why there is not breakfast provided, he says either the facility is out of food or the girls on the other shifts have left everything so dirty he cannot put it out and this is his story every morning. In spite of leaving messages for the manager, this has obviously not been addressed since the behavior continues. Honestly, as dirty as he looks, no longer eating the free breakfast might be better for the patrons. When the young ladies work, it is a different story. The breakfast bar is fully stocked, clean and fresh.
Stayed 4 nights in May 2023
Response from Super 8 on 9 Jun 2023
We do offer a breakfast however we offer a grab-and-go breakfast. With many storms in the area, we have had delays in receiving our trucks. We apologize for this and the impact it may have had on your stay. We hope, should you decide to stay with us at on later date that we can make this up to you.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

6/10 Okay

Darla

Stayed 1 night in May 2023

4/10 Poor

Joseph

Stayed 1 night in May 2023

2/10 Terrible

jeffrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just plain gross
I booked my room on Hotels.com and I selected the pay at property option. They gave me some stupid story of how they could not provide a receipt because it was charged by Expedia and not by them which was false. I gave them a credit card at the check-in. Very unhappy.
Stayed 1 night in Apr 2023
Response from Super 8 on 1 May 2023
We apologize for this. We are able to give you a receipt, emailed or printed. They are also available to you through your booking portal. Your choice of payment was applied at check-in. We hope that this does not hinder your staying with us in the future and we hope to see you again so that we are able to fix this.

4/10 Poor

Sara

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The mattress was a box spring. They only had one towel went to desk help for additional towel since we had 2 travelers, unable to find. Limited breakfast options. Had a dog next door which barked all night. Floors unclean. Plus desk help needs more training on hospitality manners.
Stayed 1 night in Apr 2023

10/10 Excellent

Andrea

Stayed 2 nights in Apr 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all that was advertised. Inexpensive, but still felt comfortable. Staff was friendly and helpful.
Stayed 1 night in Apr 2023

8/10 Good

Sandy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there before. Just a good, no fuss come and go place to stay.
Stayed 2 nights in Mar 2023

2/10 Terrible

Leticia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run to another Hotel!
From check in to check out it was the most disappointing experience with the way the staff runs the place and treat guest.
Stayed 1 night in Mar 2023

4/10 Poor

Leticia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Run to another hotel in town!
Was the worst experience I have had at a hotel in a very long time. Booked 6 rooms and a separate individual is to check in and pay at check in right. Well the clerk decided to charge my card for everything when I checked in 4th out of 6 and didn’t inform me she was doing so. Requested a handicap room and it wasn’t available because housekeepers didn’t show. So a regular room was semi cleaned it at least on first floor. Lastly breakfast hours are posted and most places on weekends breakfast goes an hour later than usual but not this place 15 until 9am and not even a cup of coffee could be found. The reaction of the employees was so unreal and unprofessional and disappointing that I wondered how they have obtained a high rating.
Stayed 1 night in Mar 2023