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Reviews of Strand Palace Hotel

4 out of 5
Strand Palace Hotel
372 The Strand, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 1706 out of 3024 reviews" "
Rating 8 - Good. 824 out of 3024 reviews" "
Rating 6 - Okay. 280 out of 3024 reviews" "
Rating 4 - Poor. 125 out of 3024 reviews" "
Rating 2 - Terrible. 89 out of 3024 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the option to “go green” for our 2 night stay without having the room serviced. Everything else was up to the usual service we always enjoy.
Stayed 2 nights in Mar 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the theatres, with Joe Allen’s restaurant on site, close to three tube stations
Stayed 1 night in Mar 2024

10/10 Excellent

soonae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the sink didn't drain, so I had to leave the stopper open all the time, and there was a bad smell when the bathroom door was open. So you must keep the bathroom door closed. It is a very small room, so you should only think about going in and sleeping. The window is very small and you can only see the building in front. The cleaning service was good and it was close to the subway and Covent Garden. The hotel provided a £50 restaurant food credit on the first day. We prepare 4 Keurig coffees and 2 cookies every day. Breakfast costs 18 pounds separately. It is a very convenient and friendly hotel.
Stayed 8 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Soonae,Thank you for taking the time to provide us with feedback.Please don't hesitate to reach out in the future if you encounter any issues, as our team is available 24/7 to assist you.Thank you for choosing to be our guest.Warm Regards,

6/10 Okay

Hans William

Liked: Cleanliness
Disliked: Staff & service
A shoebox not worth the price
Stayed 6 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Hans,Thank you for sparing the time to review our establishment.We regret to hear that the room you were assigned did not meet your expectations. Please know that in the future, you're welcome to communicate any concerns to us, and our team will gladly explore alternative solutions.We appreciate your patronage.Kind Regards,

8/10 Good

Archie

Liked: Cleanliness, staff & service, property conditions & facilities
The location was close to the theater scene and great attractions👍
Stayed 3 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Archie,Thank you for your feedback, we are glad to hear that you have enjoyed our central location. Kind Regards,

10/10 Excellent

Julie, Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent.
Stayed 4 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Julie,Thank you for your kind review!Best Regards,

8/10 Good

LARS Bloch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Lars,Thank you for taking the time to review us!Best Wishes,

10/10 Excellent

Corinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Would definitely stay at this property again. Any staff we interacted with were very professional and pleasant. Room was clean and comfortable!
Stayed 6 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Corinna,Thank you for your excellent feedback, we appreciate your kind words.Best Wishes,

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect place to stay for a solo traveler
Stayed 7 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Ashley,Thank you for your amazing feedback, it means a lot to our team!warm Regards,

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location. Close to a tube station and Covent Garden. Lots of great restaurants near by. Lovely hotel with great staff. Clean and spacious room.
Stayed 2 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Chelsea,Thank you for your feedback. We are pleased to hear that you were impressed by our prime location and great staff!Warm Regards,

10/10 Excellent

Nataliia

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Natalia,Thank you for your kind review!Kind Regards,

10/10 Excellent

Fabienne O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is THE BEST stay in London. It's close to all the transportation options, has exquisite dining on site & near by, the staff is extremely helpful & polite, and the room was clean, well cared for, & well stocked with pillows, linens, soaps & lotion.
Stayed 3 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Fabienne,We deeply appreciate your wonderful feedback. Your kind words mean a lot to us.Warm Regards,

2/10 Terrible

paula

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
AVOID AT ALL COST! Waking up to the unpleasant sounds of screeching metal tubes and the laughter of inconsiderate workers. These disturbances had nothing to do with the letter left in my room, which merely advised of window washing for a brief period of around 5 minutes. Unbelievable behaviour from hotel management, deceptive practices, handling the situation poorly, keeping the truth hidden from paying customers. They could have provided prior notification during the booking process or at check-in, but unfortunately, not a single word was uttered. Considering the exorbitant rate of $400 per night for a cramped room with minimal space to move around, coupled with the inability to control the temperature, I find it difficult to justify spending my money at this establishment in the future. Needless to say, I will never return to the Strand Hotel, and I strongly ADVISE AGAINST booking a stay here. The hotel's management is engaging in deceptive practices, and it is not an establishment I would recommend to anyone.
Stayed 1 night in Mar 2024
Response from Eva on 27 Mar 2024
Dear Paula,Thank you for sharing your feedback with us.We sincerely apologize for any inconvenience you experienced and for the miscommunication regarding the window cleaning procedure. Unfortunately, the scheduling of these tasks is handled by an external company, and we are unable to control the dates. We sent out the notification letter as soon as we received the exact time and date, which unfortunately occurred after your check-in day.Your feedback has been shared with our team. If you decide to stay with us again, please feel free to inform us so we can accommodate your preferences to the best of our ability.Thank you for choosing to stay with us.Warm Regards,

2/10 Terrible

Hristo

Liked: Cleanliness, amenities, property conditions & facilities
I was checked into a room early in the morning. When I entered, there was a person still in that room. When I came back later, I was give a room next to the housekeeping closet which was super loud. I went down to complain but they didn’t find a solution.
Stayed 1 night in Mar 2024
Response from Eva on 27 Mar 2024
Dear Hristo,Thank you for providing us with feedback.We regret to learn about the issue you encountered and sincerely apologize for any inconvenience caused. We have brought this matter to the attention of our team to fully understand what transpired. Rest assured, we are committed to taking all necessary steps to prevent such occurrences in the future.Please feel free to reach out to us directly to discuss this matter further.Thank you for choosing to stay with us.Kind Regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eva on 21 Mar 2024
Dear Robert,Thank you for your feedback!Warm Regards,

6/10 Okay

richard

Stayed 1 night in Mar 2024
Response from Eva on 21 Mar 2024
Dear Richard,Thank you for taking the time to leave us a feedback.Kind Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel to stay in london. Modest price great location clean safe etc..
Stayed 1 night in Mar 2024
Response from Eva on 20 Mar 2024
Dear James,Thank you for your amazing feedback and kind words, we highly appreciate them!Warm Regards,

8/10 Good

Sierra

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Strand Hotel and appreicated the close proximity it has to Mayfair and Soho. Although I feel as if the room could have beena bit cleaner, the staff did offer to come clean multiple times and the front staff personnel were very friendly! For anyone in the area I would recommend a stay at the Strand;)
Stayed 2 nights in Mar 2024
Response from Shashank on 18 Mar 2024
Dear Sierra,Thank you for choosing to stay with us at the Strand Hotel and for taking the time to share your feedback. We're pleased to hear that you enjoyed your stay and appreciated our hotel's close proximity to Mayfair and Soho. We apologize for any cleanliness issues you encountered in your room. Your feedback is important to us, and we'll be sure to address this with our housekeeping team to ensure that future guests have a more satisfactory experience.We're glad to hear that our staff were friendly and accommodating, and we're delighted that you would recommend a stay at the Strand Hotel to others in the area.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Best regards,Shashank

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful friendly staff. Quiet rooms. Only issue did not like window shutters, not enough daylight allowed in
Stayed 3 nights in Mar 2024
Response from Shashank on 18 Mar 2024
Dear Mary,Thank you for sharing your feedback with us! We're delighted that you found our hotel's location great, our staff helpful and friendly, and our rooms quiet, providing you with a comfortable stay.We appreciate your comment about the window shutters and the amount of daylight allowed in. Your feedback helps us identify areas for improvement, and we'll certainly consider your suggestion for enhancing the natural light in our rooms.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back!Best regards,Shashank

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Convenient location. Staff lovely and friendly.
Stayed 3 nights in Mar 2024
Response from Eva on 11 Mar 2024
Dear Derek,Thank you for lovely feedback, we appreciate you kind words.Best Wishes,

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Charing Cross station, 10 mins walk from Covent Garden. Superior double - room 354 - was clean and well equipped. Smaller than expected, but fine for one night (and I’d say for 2 or 3). Lovely Rituals toiletries, complimentary reusable water bottles and chocolate in the room. Lots of choice at breakfast; fruit and Continental laid out as a buffet, hot food items to order. I’d stay here again and happily recommend.
Stayed 1 night in Mar 2024
Response from Eva on 11 Mar 2024
Dear Jenny,Thank you for your gracious feedback; your comment is truly appreciated.We are delighted to know that our efforts are being valued and acknowledged. We eagerly anticipate the opportunity to welcome you back in the near future.Warm Regards,

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central. Great for shows
Stayed 2 nights in Mar 2024
Response from Shashank on 9 Mar 2024
Dear Angela,Thank you for sharing your experience!We're delighted to hear that you found our hotel very central and convenient for shows! It's our goal to provide a comfortable and convenient stay for our guests. If you have any specific highlights or suggestions you'd like to share, we'd love to hear them. We hope to welcome you back for another great stay in the future!Warm Regards,Shashank

8/10 Good

RUBY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for short central London break.
Stayed 4 nights in Mar 2024
Response from Shashank on 9 Mar 2024
Dear Ruby,Thank you for your feedback!We're thrilled to know that our hotel was ideal for your short central London break! Providing a comfortable and convenient experience is our priority. If there's anything specific you enjoyed or any suggestions you'd like to share, feel free to let us know. We look forward to welcoming you back for another enjoyable stay!Warm Regards,Shashank

8/10 Good

Gladys

Travelled with family
Liked: Staff & service, property conditions & facilities
Located in a great area. I would not recommend the restaurant. We either went on a night that all the waiters was their first day or they need some training. It took forever to get the waiter to take our order. Then he brought us wine and said on the house but then took it away because he realized he went to the wrong table. It was comical but other guests were clearly frustrated with the confusion and delays. The food wasn’t that great either. ALS your free drinks are only house wine or soda. Not much of a special treat.
Stayed 3 nights in Mar 2024
Response from Eva on 8 Mar 2024
Dear Gladys,Thank you for taking the time to share your feedback with us; your comments are valued.We sincerely apologize for any less-than-pleasant experiences you encountered. Please rest assured that we have shared your feedback with our team and will utilize it as a learning opportunity to enhance our services.Thank you for choosing to stay with us.Kind Regards,

10/10 Excellent

Jerome Rene van, Chandler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. What an amazing property to stay at. I felt like I hit the jackpot for location.
Stayed 6 nights in Feb 2024
Response from Shashank on 6 Mar 2024
Dear Jerome,Thank you for your delightful feedback!We are thrilled to hear that you loved your stay at The Strand Palace. Our team takes great pride in providing a memorable experience for our guests, and we're pleased to know that our location added to the enjoyment of your visit. We look forward to welcoming you back for another fantastic stay!Best regards,Shashank

10/10 Excellent

Matt

Stayed 1 night in Mar 2024
Response from Eva on 27 Mar 2024
Dear Matt,Thank you for taking the time to review us, we appreciate it!Best Wishes,

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Strand Palace was comfortable and convenient. However I found it strange that a hotel of this standard did not have marmalade one morning at breakfast, and no black pudding the next. Also there was no zero Coca Cola in the bar.
Stayed 2 nights in Feb 2024
Response from Shashank on 6 Mar 2024
Dear John,Thank you for choosing to stay at The Strand Palace. We appreciate your feedback and apologize for any inconvenience you experienced regarding the breakfast items and beverage options. Your comments are valuable, and we will address these concerns with our team to ensure a better experience for our guests. We hope to have the opportunity to welcome you back and provide an improved stay.Best regards,Shashank

8/10 Good

carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall
Stayed 3 nights in Feb 2024
Response from Shashank on 6 Mar 2024
Dear Carla,Thank you for choosing to stay with us and for taking the time to leave your feedback. We're glad to hear that you had a good overall stay. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We look forward to welcoming you back for another positive experience in the future.Best regards,Shashank

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shashank on 6 Mar 2024
Hi John,Thank for giving us a positive feedback.Hope to see you soon in future!Regards,Shashank

10/10 Excellent

Philippa

Stayed 1 night in Mar 2024
Response from Eva on 27 Mar 2024
Dear Philippa,Thank you for your kind feedback!Warm Regards,

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eva on 27 Mar 2024
Dear Marc,Thank you for your positive feedback!Best Regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in walking distance to Covent Garden and Soho. Nice bar, quite room. Modern en suite. Absolutely nothing to complain about!
Stayed 1 night in Mar 2024
Response from sedat on 5 Mar 2024
Dear Steve, Thank you for leaving us a review, we are glad you enjoyed your overall stay!Warm regards, Sedat

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean and service from Karla on front desk when we checked in.
Stayed 1 night in Mar 2024
Response from sedat on 5 Mar 2024
Dear Catherine, Thank you for leaving us a review, we are glad you enjoyed your overall stay!Warm regards, Sedat

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in an ideal location in London. Would recommend and will stay there again!
Stayed 2 nights in Mar 2024
Response from Shashank on 3 Mar 2024
Dear ShashankThank you for your wonderful feedback. We're thrilled to hear that you found our property lovely and enjoyed the ideal location. Your recommendation means a lot to us, and we look forward to welcoming you back for another stay in the future.Best regards,Shashank

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from sedat on 5 Mar 2024
Dear Miss, Thank you for leaving us a review, we are glad you enjoyed your overall stay!Warm regards, Sedat

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very friendly So close for theatres.
Stayed 3 nights in Feb 2024
Response from Shashank on 2 Mar 2024
Dear JoyceThanks for sharing your thoughts about your recent stay at Strand Palace Hotel. We're thrilled you found the hotel clean, staff friendly, and enjoyed the central location.Looking forward to hosting you again soon!Best Regards,Shashank

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their breakfast is great. Staff (in all areas) excellent. Things WORK... modern, efficient... but not entirely sterile. Worth the premium price
Stayed 1 night in Feb 2024
Response from Shashank on 2 Mar 2024
Dear ThomasThank you so much for taking the time to share your positive feedback about your recent stay with us. We're thrilled to hear that you enjoyed our breakfast offerings and that our staff across all areas met your expectations. It's always rewarding to know that our efforts to provide a modern and efficient experience are appreciated.Your comments are truly motivating for our team, and we are grateful for your kind words. We look forward to the opportunity of welcoming you back for another premium experience in the future.Should you have any specific preferences or requirements for your next visit, please feel free to let us know, and we'll be more than happy to assist.Thank you once again for choosing [Hotel Name], and we wish you safe and pleasant travels.Best regards,Shashank

2/10 Terrible

Thomas

Stayed 2 nights in Feb 2024
Response from Eva on 20 Mar 2024
Dear Thomas,Thank you for taking the time to review our services.Please don't hesitate to reach out to us directly if you would like to discuss any concerns or issues you may have encountered.Kind Regards,

10/10 Excellent

ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great as was our stay. It is our second stay there and the will be a third hopefully
Stayed 3 nights in Feb 2024
Response from Sedat on 26 Feb 2024
Dear Ian, Thank you for being a loyal guest! We are glad you enjoyed your overall stay and wish to welcome you back for the third!Warm regards, Sedat

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff very friendly really enjoyed our stay
Stayed 1 night in Feb 2024
Response from Eva on 26 Feb 2024
Dear Trevor,We appreciate your wonderful feedback and your kind words.We look forward to welcoming you back again in the near future.Kind Regards,

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault it at all, rooms through to dining, staff and location. Perfect
Stayed 2 nights in Feb 2024
Response from sedat on 25 Feb 2024
Dear Kate, Thanks for staying with us. We appreciate your feedback!Warm regards, Sedats

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location , spacious & reasonably priced rooms
Stayed 2 nights in Feb 2024
Response from sedat on 25 Feb 2024
Dear Darren, Thanks for staying with us. We appreciate your feedback!Warm regards, Sedat

8/10 Good

Stepan

Stayed 2 nights in Feb 2024
Response from Eva on 20 Mar 2024
Dear Stepan,Thank you for taking the time to review us.Best Wishes,

4/10 Poor

Jackson

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from sedat on 25 Feb 2024
Dear Jackson,Thanks for staying with us. We appreciate your feedback!Warm regards, Sedat

10/10 Excellent

Leela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent service and they do a very good breakfast.
Stayed 1 night in Feb 2024
Response from sedat on 25 Feb 2024
Dear Leela, Thanks for staying with us. We appreciate your feedback!Warm regards, Sedat

6/10 Okay

Nicholas

Stayed 1 night in Feb 2024
Response from Eva on 20 Mar 2024
Dear Nicholas,Thank you for your feedback.Best Wishes,

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, attentive staff. Best location in London
Stayed 1 night in Dec 2023
Response from sedat on 25 Feb 2024
Dear Craig, Thanks for staying with us. We appreciate your feedback!Warm regards, Sedat

8/10 Good

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and very good area for walking to all the sites , lots of restaurants around the area
Stayed 4 nights in Feb 2024
Response from Shashank on 24 Feb 2024
Dear Lou,Thank you for your positive feedback! We're delighted to hear that you find the hotel excellent and appreciate its convenient location for walking to various sites. If there's anything specific you need assistance with or if you have any special requests during your stay, feel free to let us know. We want to ensure that you have a wonderful experience while you're here.Regards,Shashank

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from sedat on 25 Feb 2024
Dear Nadine, Thanks for staying with us. We appreciate your feedback!Warm regards, Sedat

10/10 Excellent

Freddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean. Rooms a bit small but nice. Staff so nice and helpful
Stayed 1 night in Feb 2024
Response from Shashank on 24 Feb 2024
Dear Freddy,We're glad to hear that you find the hotel nice and clean, and that the staff has been helpful. If there's anything specific you need assistance with or if you have any special requests during your stay, feel free to let us know. We want to ensure that you have a comfortable and enjoyable experience.Regards,Shashank