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I didn't get a room update as a VIP. My room was very small, two people could barely pass next to each other. However, first; the concierge was so nice, and the reception was also nice. Most importantly the location of the hotel is fantastic.
The friendliest and most accommodating of staff who helped with even the most unique requests (a new hole in a belt, kindly accomplished by a member of the maintenance team). The room was exquisite and clean, the bar had a special ambience and delectable food and cocktails. I could not sing higher praises of this hotel and it’s staff.
This is our second stay here and once again we were pleased. The staff were friendly, helpful and went the extra mile. Great location for shopping and eating. Safe location.
The staff - especially the concierge staff - were fabulous. The staff in the bar also deserve a special mention. We had a lovely room on the corner of the building with 2 windows.
The location is excellent, very central and less than a 2 min walk from Oxford Street. A lot of restaurant options nearby. The breakfast buffet had a lot of options. Would definitely stay here again.
Fantastic stay! I declined the room upgrade as it was only to be available the next day and my room was just fine! Fantastic hotel and staff. Amazing area of London, and close to everything. I’ll be back!
I had a wonderful stay here. From the time I checked to checkout. The staff are helpful, friendly and amazing. The room is cozy and clean.
The service rendered are just tops.
I will def come back here. It’s one the best hotel on Marlybone. Great location
Checking in-Didn’t get rooms zi reserved. Moved both rooms. One room the windows were so tiny on the 4th floor it felt like you were sleeping in a basement. The conceive staff was wonderful. The front desk were not helpful and didn’t help in effort to make the rooms right after much complaining. They finally got other rooms. I have always had a great stay here through the last 10 years as it is close to shopping, I was very disappointed. The cleaning staff were also fine.
Great place to stay in London. It is in a wonderful part of town. Nice room. Very comfortable. Recommend it! Would definitely stay again.
Amy
Stayed 4 nights in Dec 2023
8/10 Good
Verified traveller
6 Dec 2023
Liked: Cleanliness, staff & service
Great location
We booked for a two night stay in a Superior Queen room. Although the room was clean etc it was incredibly small. To the point that two people trying to move around the room was nearly impossible.
Other than that, The hotel is in a great location for shopping and transport links.
The bar is reasonable priced and all the staff at the hotel are very polite and respectful.
This was the third time I have stayed in this hotel when i travel to London. Situated within minutes to Bond Street and Oxford street, restaurants are all situated nearby with shops all within minutes. Hotel staff is very friendly but i think they should upgrade a little although has the unique English style deco but quite dated.
Perfect location, staff all very welcoming & attentive - bar and breakfast were great, an oasis between all the busyness that made the location ideal...great room and sleep!
Such a great hotel. Although we did not get any VIP extras- the staff was great! The location of this hotel was great! We would love to stay here again. Location, location, location!!!!