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Reviews of Arthur's Court Motor Lodge

4 out of 5
Arthur's Court Motor Lodge
110 Sherborne Street, Christchurch

Reviews

9.2

Wonderful

Rating 10 - Excellent. 426 out of 674 reviews" "
Rating 8 - Good. 193 out of 674 reviews" "
Rating 6 - Okay. 37 out of 674 reviews" "
Rating 4 - Poor. 9 out of 674 reviews" "
Rating 2 - Terrible. 9 out of 674 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Pong

Stayed 1 night in Mar 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Got there with family at 6.30pm, They have people living in this hotel that don’t have homes, so emergency housing….sitting outside ruff as… not what you want you kids o partner to see he. Your spec ting a nice hotel. There were kids on scooter and running around outside rooms and quality. Not what was advertised online. Disappointed and had to go find new accommodation at 6.30 at night. Have stayed in these kind of set ups before and had people coming and goin all hours of the night… dodgy
Stayed 1 night in Jan 2024
Response from Leon on 22 Jan 2024
Dear David,Thank you for your review and we are moving away from providing short term rental to full tourists model. Sorry for your experience.

10/10 Excellent

Viv

Liked: Cleanliness, property conditions & facilities
units are great, as usual.
Stayed 1 night in May 2023
Response from Leon on 29 May 2023
Dear Vivian,Thank you for your stay with us again and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

2/10 Terrible

Terrence

Disliked: Cleanliness, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Gary

Liked: Cleanliness, room comfort
Great place
Great room ,good facilities, can't fault it
Stayed 1 night in Jan 2023
Response from Leon on 16 Jan 2023
Dear Gary, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

2/10 Terrible

Don

Stayed 4 nights in Feb 2022
Response from Leon on 16 Jan 2023
Dear Don,We are sorry for your experience with Apartment 118.

10/10 Excellent

Viv

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
central to where i needed to go.
Stayed 1 night in Jan 2022
Response from Rebecca on 5 Feb 2022
Hi Vivien, Thank you for choosing us everytime. We look forward to meeting you next time. Kind Regards

10/10 Excellent

Viv

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
friendly environment
Stayed 1 night in Dec 2021
Response from Leon on 21 Dec 2021
Hi Vivien, Thank you much for using us everytime. We wish you and your family have a great holiday. Regards Leon & Rebecca

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, room comfort
Very nice room kids loved the online tv channels very friendly guy at the front desk
Stayed 2 nights in Dec 2021
Response from Leon on 16 Dec 2021
Dear Nicole, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, room comfort
Good stay
Good stay in a lovely spacious unit. Good shower. Friendly, helpful staff.
Stayed 1 night in Nov 2021
Response from Leon on 16 Nov 2021
Dear Fiona, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

kyle

Liked: Cleanliness, room comfort
Very nice motel recently upgraded Netflix on tv and great pressure in the shower
Stayed 1 night in Oct 2021
Response from Leon on 3 Nov 2021
Dear Kyle, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

8/10 Good

Henry, Ashburton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a good stay but was not offered anything special except what I paid for.
Stayed 2 nights in Oct 2021
Response from Leon on 3 Nov 2021
Dear Henry, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Really clean and great location. We stayed four nights and had a great stay and would go back again.
Stayed 4 nights in Oct 2021
Response from Rebecca on 27 Oct 2021
Good Afternoon Keith, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Bei S

Travelled with family
Liked: Cleanliness, room comfort
Comfortable stay
Good location. Very comfortable stay. Small details like the changing port is very thoughtful. Friendly staff. Would recommend.
Stayed 4 nights in Sep 2021
Response from Rebecca on 3 Oct 2021
Good Afternoon Bei, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central to where we needed to be.
Stayed 1 night in Aug 2021
Response from Rebecca on 16 Aug 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
quiet location, easy access to where you need to go. no loud noises at night
Stayed 1 night in Aug 2021
Response from Rebecca on 15 Aug 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overall feel was really nice, good, clean, comfortable
Stayed 1 night in Aug 2021
Response from Rebecca on 15 Aug 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Was a reasonably good stay, small rooms and uncomfortable bunks but thats what ya pay for!
Stayed 2 nights in Jun 2021
Response from Rebecca on 8 Jul 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2021
Response from Rebecca on 15 Jul 2021
Dear guest, We are very sorry to hear that our service didn't meet your expectation. Could you please tell us which part do we have to improve in the future? Kind Regards Rebecca

10/10 Excellent

Barbara

Liked: Cleanliness, room comfort
Very friendly owners, quiet location, free parking right in front of unit, walking distance to town.
Stayed 3 nights in Jun 2021
Response from Rebecca on 2 Jul 2021
Dear Barbara, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

BENJAMIN

Travelled with family
Liked: Cleanliness, room comfort
Would Definitely Stay Again.
Great place to stay very spacious, clean and grest facilities. Only slight thing is the beds were very hard. Service was brilliant.
Stayed 1 night in May 2021
Response from Rebecca on 22 Jun 2021
Dear Benjamin, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful
Stayed 2 nights in May 2021
Response from Rebecca on 27 May 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
great location
Stayed 1 night in May 2021
Response from Rebecca on 18 May 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Easy walk to the city center and clean and tidy
Stayed 1 night in May 2021
Response from Rebecca on 13 May 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2021
Response from Rebecca on 15 May 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Apr 2021
Response from rebecca on 29 Apr 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

8/10 Good

Paula

Liked: Cleanliness
Disliked: Room comfort
Only fault was bed was uncomfortable
Stayed 1 night in Apr 2021
Response from Rebecca on 20 Apr 2021
Dear Paula, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great flexibility when we needed to add extra nights. Friendly staff.
Stayed 1 night in Apr 2021
Response from Rebecca on 16 Apr 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Comfortable and well equipped. Good smart TV's. Reasonable location close to supermarket and shops. Staff helpful
Stayed 4 nights in Mar 2021
Response from Rebecca on 5 Apr 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice & tidy motel, friendly and attentive staff member. Good location.
Stayed 4 nights in Mar 2021
Response from Rebecca on 23 Mar 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Quick check in, no problems at all. She gave me a map of the area and showed me a few attractions that were close by. Motel is close to many restaurants and night life is only a short distance away. Will definitely be back.
Stayed 2 nights in Feb 2021
Response from Rebecca on 19 Mar 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Rebecca on 24 Mar 2021
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

4/10 Poor

Di

Liked: Room comfort
Disliked: Cleanliness
So disappointed
If the description of this hotel had been correct I never would have booked in here No Restaurant s Bars or lounges- no bar licence at all Free toiletries- not individual- refills No newspaper Full sized fridge freezer was s bar fridge Cleanliness rather dodgy. Mould in bathroom. Under sink where hair dryer was smelly and rank. I was in an end unit and could hear a pump going on/off all night and the next morning VIP Silver mentions 1 Free beverage $10 food & Beverage credit. Turns out because they don’t have a bar or restaurant as mentioned it’s a can of coke and 2 pieces of toast
Stayed 1 night in Feb 2021
Response from Rebecca on 26 Feb 2021
Dear Di, Thank you for your time to give us feedback; I am very sorry to hear that your stay didn’t meet your expectations. We aim to provide a clean and comfortable place to stay; however, our housekeeping staff has left something to be desired in this situation. We will pass your feedback to our housekeeping staffs and let them improve their services in the future. We knew some of our facilities are very obsolete; we are implementing many of these upgrades to the property within the next couple of months. Again we apologize for the inconvenience we have caused. Kind Regards

10/10 Excellent

Bee, NZ

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed here while travelling the south island. The one bedroom unit was far superior to the studio, it was open and roomy in the living/dining area with 2 comfortable lazy boy chairs. The beds were comfortable and the unit we were given was further back from the street front so we had a nice quiet night without noise from traffic or neighbouring rooms.
Stayed 1 night in Jan 2021
Response from Rebecca on 18 Jan 2021
Dear Bee, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

6/10 Okay

Bee, NZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had booked a one bedroom unit as were traveling with a child. When we arrived we were given an all in one studio room with nothing said, we went back to reception to say we had specifically booked there because we wanted a one bedroom unit and were told there had been a mistake and someone else had been given our room. They said sorry but they couldnt do anything as they were booked out, the gave us $30 back which equated to $10 off the price of the studio room that we didnt want. We had prepaid using expedia points and card so cancelling and going elsewhere was too difficult. Otherwise the studio room was clean and adequate. The matress was quite firm. The staff were friendly. The VIP beverage voucher was for a can of fizzy drink from reception. If i wanted to stay in a studio room, i would probably stay here again
Stayed 1 night in Jan 2021
Response from Rebecca on 18 Jan 2021
Dear Bee, Thank you for your stay with us and the review. We are sorry for the downgrade due to system error. We have had similar problem but both Property software company and Channel Manager site could not do much apart from telling us to manually monitoring mistakes. Please do not hesiate to contact for your next trip and we will provide the best rate we can and slight softer bed for you. Kind Regards Rebecca

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2021
Response from Rebecca on 10 Jan 2021
Dear Pam, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Kristy, Hawera

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely tidy, clean and modern motel. Great laundry facilities too.
Stayed 3 nights in Jan 2021
Response from Rebecca on 6 Jan 2021
Dear Kristy, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

6/10 Okay

Verified traveller

Travelled with partner
Unfortunately we were relocated from this place before we could stay. The staff was friendly and we understood the situation (although not ideal for us) and they did relocate us which was nice however I am not sure where we got located was the same quality as what I had booked (although similar price). We were also meant to get VIP service here which we certainly didn't feel like we got by being relocated nor at the new place.
Stayed 1 night in Dec 2020
Response from Leon on 3 Jan 2021
Dear Guest, Thank you for your review and sorry for the inconvinence of the relocation due to unforeseen situation. Please do contact us directly for your next trip to CHCH and we will provide the best discount/service we can. Kind Regards Leon from Arthurs Court

10/10 Excellent

gerald, Nelson NZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay we would highly recommend it thanks
Stayed 1 night in Dec 2020
Response from Rebecca on 25 Dec 2020
Dear Gerald, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from Rebecca on 19 Dec 2020
Dear Jennifer, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Y

Travelled with family
Liked: Cleanliness, room comfort
Overall, it is great.
Stayed 1 night in Dec 2020
Response from Rebecca on 19 Dec 2020
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Sck, Greymouth, New Zealand

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very easy location, everything we needed . Would stay again
Stayed 1 night in Dec 2020
Response from Rebecca on 5 Dec 2020
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Bev., Cable Bay, Far Nth, NZ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception help was wonderful in organizing taxi and shuttle bus when we required them.
Stayed 2 nights in Nov 2020
Response from Rebecca on 4 Dec 2020
Dear Bev, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards Rebecca

10/10 Excellent

Helge, Auckland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely motel to stay at, good location to all amenities.
Stayed 3 nights in Nov 2020
Response from Leon on 30 Nov 2020
Dear Helge, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

Kieran, NZ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large sized unit, very clean & tidy, in handy location close to city centre.
Stayed 2 nights in Nov 2020
Response from Leon on 24 Nov 2020
Dear Kieran, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, room comfort
Highly recommended
Friendly, helpful staff, very clean and well equipped unit. Nice and quiet too, as at far end of units, away from street. Also great location for getting around Christchurch.
Stayed 3 nights in Nov 2020
Response from Rebecca on 24 Nov 2020
Dear Sally, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

Kay

Liked: Cleanliness, room comfort
Great stay with wonderful staff - thanks for much :)
Stayed 3 nights in Nov 2020
Response from Rebecca on 24 Nov 2020
Dear Kay, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay!! Very friendly owners will be back!!
Stayed 1 night in Nov 2020
Response from Rebecca on 24 Nov 2020
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2020
Response from Leon on 23 Nov 2020
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2020
Response from Rebecca on 10 Nov 2020
Dear Guest, Thank you for your stay with us and your most generous review. We will continue to improve our service to all of our guests and we look forward to accommodating you in the near future. Kind Regards