Food and drink

Reviews of RatiLanna Riverside Spa Resort

5 out of 5
RatiLanna Riverside Spa Resort
33 Changklan Road, Muang, Chiang Mai, Chiang Mai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 265 out of 409 reviews" "
Rating 8 - Good. 105 out of 409 reviews" "
Rating 6 - Okay. 25 out of 409 reviews" "
Rating 4 - Poor. 10 out of 409 reviews" "
Rating 2 - Terrible. 4 out of 409 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Morakot

Liked: Cleanliness, staff & service, property conditions & facilities
Good place with nice staff
Stayed 3 nights in Mar 2024

8/10 Good

Jenice

Liked: Cleanliness, staff & service, amenities
This is a perfectly decent resort. I had a room on the second floor that overlook what they call a garden. Because of the location, the room did not get much light. It's hard to give a place a high recommendation when outside it's sunny, but you always require lights on in your room. The resort is on the river but, to be clear, the river is murky and not particularly beautiful. I chose breakfast with my package, and it was acceptable but nothing to write home about. The hotel has wood floors and a lot of other wood features. The challenge with such decor is that it is dated after a decade or so, and there is nothing you can do about that. So, aesthetically speaking, the hotel was probably a stellar-looking property in 2010. That said, the staff are lovely and super helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Avinash

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Rooms, lobby and common areas are absolutely beautiful
Stayed 3 nights in Mar 2024

10/10 Excellent

Lynn, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

HENRY, VILLA PARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy and professional service
Stayed 4 nights in Feb 2024

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa services was excellent and also the breakfast.
Stayed 3 nights in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Ronald, vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property food service was first rate zero complaints. They did everything well. It was not the least expensive by far but still managed to deliver value.
Stayed 7 nights in Jan 2024

10/10 Excellent

AlAmyn

Stayed 2 nights in Dec 2023

10/10 Excellent

Pornthip, Camarillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful decor and spacious rooms! The staff was absolutely amazing; polite, good conversation and always helpful. It is family friendly with calming atmosphere, so I would not consider this hotel a place to party. We scheduled a couple of adventures through the hotel concierge and it definitely saved us time and planning. I would highly recommend if you’re looking for an upper scale relaxing place to come back to after a day of exploring Chiang Mai.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

april

Travelled with group
Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ratilanna is a beautiful hotel with luxurious amenities!
Stayed 1 night in Nov 2023

10/10 Excellent

vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with great service. My room on the 4th floor was huge and lovely. The room was very quiet and I enjoyed sitting on the balcony in the evenings listening to the live piano music from the restaurant below. My only disappointment was the neighborhood was not walkable. No sidewalks and very narrow streets but easy to take a taxi.
Stayed 7 nights in Jun 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in May 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Up grade
Stayed 4 nights in May 2023

4/10 Poor

TUFAN SEZGIN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Room was spacious but front desk and reception was not helpful and misguiding, i will come to chiang mai but will not stay in this property, ever...
Stayed 5 nights in Mar 2023

8/10 Good

Alan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 6 nights in Mar 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Beautiful hotel and faculties, great pool area and room, great staff, very friendly and helpful
Stayed 4 nights in Jan 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great staff but not the comfortable stay expected.
The staff are friendly and helpful. but we are sorry to say that this hotel did not meet our expectations for a resort and spa - we noted many areas for improvement. The lobby is cheerful and bright however our room on the top floor was quite dark and the bathroom dated. The hotel elevator was very slow. The pool was in a nice setting by the river but the deck and carpets are weathered and worn. Breakfast was mediocre but also in a nice setting at least. The gym was dark and musty and on the warm side and there were no sanitizing wipes to clean equipment. There is a lot of traffic noise into the late hours and it was not a peaceful stay. Overall we did not find this accommodation was good value for the money compared to our 5 other short term stays in Thailand.
Stayed 4 nights in Dec 2022

10/10 Excellent

Ian

Stayed 5 nights in Dec 2022
Response from Namtan on 23 Dec 2022
Thank you for your stay with us and wish you got good experience during your trip

8/10 Good

Mi Sun

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Excellent and helpful staff.
Stayed 1 night in Oct 2022

8/10 Good

Vitaly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Namtan on 2 Sept 2022
Thank you for the feed back after you have accessed our hotel. Hope you have a good impression and in the future come back to use our services again.

10/10 Excellent

Yiling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful resorts we've stayed in. Huge clean rooms with gorgeous wood working. The service was impeccable and staff went out of their way to assist with our queries. The food was also delicious and the spa treatments were fabulous. The best part (for me anyway) was the big, kitted out gym. The perfect place to unwind and we loved it so much, we extended our stay. I miss the resort already.
Stayed 3 nights in Aug 2022
Response from Namtan on 2 Sept 2022
Thank you for the feed back after you have accessed our hotel. Hope you have a good impression and in the future come back to use our services again.

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort is fabulous. The executive suite is very spacious and beautiful. The staff are extremely friendly and accommodating.
Stayed 3 nights in Jul 2022
Response from Nuchada S. on 20 Jul 2022
Dear Sir, Thank you for taking the time to write such a wonderful review after your stay with us. We are glad to hear that you thoroughly liked your stay. It's amazing to have such kind feedback! I will make certain to forward your warm sentiments to our colleagues. I hope to see you again at RatiLanna Riverside Spa Resort soon.

10/10 Excellent

Ili

Stayed 2 nights in Apr 2022

4/10 Poor

JEAN PIERRE

Liked: Cleanliness, staff & service, room comfort
meilleures chambres aux clients directs
pour obtenir les conditions prévues et pré-payées : il a fallu batailler et débourser 2500 baths de plus par nuit soit un supplément de 5000 baths pour les 2 nuits ( 140 euros ) La vue piscine prévue totalement occultée par un grand bâtiment 5 mètres devant notre balcon à usage de bar restaurant sur plusieurs niveaux, la vue sur la rivière prévue dans notre prix t totalement occultée par de grands arbres...A part cela très bon établissement magnifique décoration. Du fait que l'établissement vous réserve une commission importante, il réserve les bonnes chambres a leurs clients directs. La même situation s'est produite lors de notre réservation des 2 nuits suivantes à ChenRai mais cette fois tout de suite arrangée sans problème et sans supplément.
Stayed 2 nights in Jan 2022

10/10 Excellent

Nimit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Nuchada S. (Reservation Manager) on 18 Jan 2022
Dear Respected Guest, We very much appreciate your comments regarding your stay at Rati Lanna Riverside Spa Resort Chiangmai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More like a 3 stars hotel
Don’t expect it to be a 5 star hotel. This is more like a very good 3 stars. The lady at the reception was quite rude and kept laughing at her colleague jokes in Thai and never looked at us or said a single word it was quite a strange behaviour since we were quite friendly to her and trying to talk.
Stayed 3 nights in Dec 2021
Response from ์Nuchada S. on 18 Jan 2022
Dear Respected guest! Thank you for your kind feedback after your recent stay at our Hotel. Thank you very for bringing these issues to our attention. I will share your comments with our team. I am certain that this input will be useful to all of our employees as we try to consistently enhance the quality of our services. We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain. We hope that you will allow us another opportunity to serve you better in the future.

4/10 Poor

watcharapon

Liked: Cleanliness, property conditions & facilities
The suite is perfect with very beautiful glass wall overseeing the Ping River. The room design is perfect
Stayed 1 night in Aug 2021
Response from ์Nuchada S. on 22 Sept 2021
Thank you for taking the time to convey your comments regarding your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Menahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Carman, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a wonderful experience stay in RatiLanna, staff are helpful and kindness, we stay at an executive suite with well equipped, room is large and balcony‘a view is great Breakfast is perfect and have many kind of choice Swimming pool is almost bigger than others in Chiang Mai, the price for ordering room service food is reasonable
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

Jaclyn, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet and peaceful. Service excellent. However the hot and cold shower needs an upgrade.
Stayed 4 nights in Dec 2019

10/10 Excellent

Petrus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel . Overall service great. Little far from the city.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to sit around the pool in the afternoon . It was a little to far from the city center. We did use the free shuttle into the night markets at night.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Quiet, beautiful hotel
Beautiful hotel with stunning design. Unfortunately, there were some minor issues with room maintenance, such as the closet doors not opening and closing smoothly, and a lampshade was broken. Otherwise, the room was lovely with a huge bed, and had a nice view overlooking the pool and river area. Breakfast was good, with gluten-free bread provided. The options for vegetarians were largely limited to fruit and bread, as nearly all of the cooked dishes contained pork, chicken, or seafood. The coffee was EXCELLENT. Mosquitoes are fierce in the early evening, so best to stay inside at that time. The hotel is currently undergoing some construction, but the noise was not at all bothersome in the room. Service was good, staff very professional and helpful.
Stayed 2 nights in Oct 2019

10/10 Excellent

Yick Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Nuchada,Reservation Manager on 2 Oct 2019
Thank you for the wonderful 10/10 review and great feedback. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. We hope to welcome you back to Rati Lanna Riverside Spa Resort, Chiang Mai to make sure you are once again well taken care of.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, amazing restaurant staff. Had a bit of difficulty checking in but other than that it was good.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The upkeep of Rati Lanna hotel is superb. Great customer service and will definitely return in future.
Stayed 4 nights in Sep 2019
Response from Nuchada,Reservation Manager on 2 Oct 2019
Thank you for the wonderful 10/10 review and great feedback. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. We hope to welcome you back to Rati Lanna Riverside Spa Resort, Chiang Mai to make sure you are once again well taken care of.

8/10 Good

ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The decoration was nice the wood flooring is so nice the breakfast area view was spectacular the staff was friendly especially helpful from concierge staff arranging transfer and tour for us the only thing is the air conditioning was noisy at night temperature adjustment could not be done
Stayed 2 nights in Sep 2019
Response from Nuchada,Reservation Manager on 2 Oct 2019
Thank you for the wonderful 04/05 review and great feedback. However, we are saddened to hear that the Air Conditioning was a little noisy. I will certainly address this with our Chief Engineer and he is using your feedback as an example to check all the rooms and prevent any future recurrences. Thank you once again for your feedback as it will assist us in ensuring a seamless guest experience. We hope to welcome you back to Rati Lanna Riverside Spa Resort, Chiang Mai to make sure you are once again well taken care of.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality & a comfort resort.
I left the important documents in the room and the staff followed up to send it by EMS accordingly. Great staff, great services, great facilities. Loved it very much!
Stayed 3 nights in Sep 2019
Response from Nuchada,Reservation Manager on 2 Oct 2019
Thank you for the wonderful 10/10 review and great feedback. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. We hope to welcome you back to Rati Lanna Riverside Spa Resort, Chiang Mai to make sure you are once again well taken care of.

8/10 Good

Carmen Ka Man

Liked: Staff & service, room comfort
Staffs are friendly
The hotel location is ok. About 10mins to Chiang Mai International Airport. Several hot spots just near by (must take taxi). Only 1 coffee shop near by in walkin distance. For other places, need to take taxi. The hotel is quit old, only one reason restaurant available. Breakfast not too much choice. Staffs are friendly and helpful.
Stayed 2 nights in Aug 2019

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the live piano music in the dining area. Incredible!
Stayed 3 nights in Aug 2019

8/10 Good

Toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Nuchada,Reservation Manager on 2 Oct 2019
Thank you for the wonderful 8/10 review. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. We hope to welcome you back to Rati Lanna Riverside Spa Resort, Chiang Mai to make sure you are once again well taken care of.

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Nuchada, Reservation Manager on 22 Aug 2019
Dear Madam/Sir Thank you for staying at RatiLanna Riverside Spa Resort, Chiang Mai and for taking the time to share your comments with us. Your comments are extremely important to assist us in evaluating how we can better serve valued guests like you, and I am pleased to hear you enjoyed your stay with us. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide and I will make sure to pass your kind words on to our colleagues. I hope that we may be able to welcome you back at RatiLanna Riverside Spa Resort, Chiang Mai in the not so distant future.