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Reviews of Quality Inn Festus

3 out of 5
Quality Inn Festus
1200 W Gannon Dr, Festus, MO

Reviews

7.0

Good

Rating 10 - Excellent. 237 out of 869 reviews" "
Rating 8 - Good. 245 out of 869 reviews" "
Rating 6 - Okay. 148 out of 869 reviews" "
Rating 4 - Poor. 121 out of 869 reviews" "
Rating 2 - Terrible. 118 out of 869 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kathleen

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel Ive ever stayed at. They put us in 3 rooms the first day. Room 1 had no curtains, room 2 had a broken tv, a wire hanging where the fire alarm should be and ants, finally ok room with curtains falling off the windows. The whole hotel was dirty with furniture falling apart, road noise, and no security. The staff were lovely and did their best to help. Don't stay here.
Stayed 2 nights in Apr 2024

4/10 Poor

Allison

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didnt appreciate that I wasn't informed about the pool being closed for maintenence. Our TV had one channel, the toilet only flushed about 1/2 the time. We did enjoy the air conditioning and the vanity and shower. Breakfast was meh. Honestly I am probably not going to be staying at a quality inn ever again if I can help it.
Stayed 2 nights in Apr 2024

2/10 Terrible

Danny E

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On top of the place being older it was unclean, elevator was shotty, loud banging from the elevator all night, and staff was not friendly! To make things worse, in the middle of the night they rebooked my room to someone else and they walked in my room while I was sleeping and woke me up! Startled I yelled and they apologized. I called the front desk and the clerk acted like it was my fault I was in the room she double booked!
Stayed 1 night in Jan 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the bad and the room had heat. Toilet did not flush. Lack of waterflow in sink. Breakfast buffet was a joke.
Stayed 1 night in Jan 2024

4/10 Poor

Tatyana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel needs lots of TLC. it looks like they are running short of stuff or management just doesn’t care.
Stayed 2 nights in Dec 2023

2/10 Terrible

Thomas

Disliked: Property conditions & facilities
I canceled my appointment yesterday I got told I was going to get my money back. They scheduled me for two different days. Both of them got canceled so they said but I still haven’t got my money back that’s $250 for two nights I haven’t even got to use that I got told was canceled. I talked to the manager and all he did was hang up the phone on me and didn’t pick up when I kept trying to call.
Stayed 1 night in Dec 2023

6/10 Okay

Phillip

Stayed 1 night in Dec 2023

6/10 Okay

Sherry

Travelled with family
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not as advertised
The pool isn't heated and is freezing. There isn't any open bar and night life for years at the hotel definitely not as advertised .but if you need a room, it is equivalent to any of the *3 hotels room
Stayed 1 night in Dec 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

Jeremy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Prior reviews were spot on.
Stayed 1 night in Dec 2023

4/10 Poor

Sophia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown
I booked it for convenience and the fact that it had an indoor pool for my active boy to play in. Instead, the indoor pool may as well of been outside. It was freezing in the room and the temp of the pool was too cold for me to allow my son to play in. Then I thought I’d let him run on the treadmill or elliptical. Not a chance. The exercise equipment was broken. The hotel itself was cleanish but run down and old. The blackout curtains were hanging on both sides and a lampshade was broken.
Stayed 2 nights in Dec 2023

4/10 Poor

Jessie

Stayed 3 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was like a rock. Just got adjusted by chiropractor. But it is what it is for the price
Stayed 2 nights in Nov 2023

2/10 Terrible

Zachary

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel was dirty inside the room, hallways, and elevator. My 18 month old kid found a joint laying next to the bed on the ground. Pool area was dirty, room heater had it like a sauna while the pool water was freezing. Front desk worker was very helpful issuing a refund when I brought the joint to her and requested a refund and checked out a couple hours after checking in. Would not recommend to anyone. $50/night is what it should be VS $120/night. Parking lot on west side of hotel looks very shady as well. DO NOT TRUST THE PHOTOS ON BOOKING SIGHT!!!
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Carpet was old and seemed like it may need to be replaced
Stayed 1 night in Oct 2023

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I would not stay there
First of all when I book this I left a note saying I needed a handicap room. They had not even read the note and there was no handicap room available, but they were commentating and getting a room where she didn’t have to walk very far only when we got in the room, there was hair in the sink and then we checked the bathtub. There was a lot of hair in the bathtub and then on the toilet there was P when you left lifted the lid there was P then that thing that goes around the bottom of the wall. It was coming out in a couple of places where my mother could trip. I had gone up the next morning and ask them to send someone down there to fix it. Also, every time you turned on the sink water it sprayed you and I asked him to fix that, far as I know, nobody came to fix it because I was still getting wet. I would not recommend this place I wasn’t given any kind of reduced rate for my motel. We had to keep asking for wash cloths. The maids came at like 8:30 in the morning instead of waiting till later to come and clean the room, I was very unsatisfied.
Stayed 2 nights in Oct 2023

8/10 Good

KATHLEEN, MARRERO

Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok. Old
Stayed 1 night in Oct 2023

4/10 Poor

Leonora

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not like it used to be, thumbs down.
So much was wrong....from smelly to no battery in our smoke detector...or gummy bears stuck all around our son's adjoining room....stains on the floors, showers gross, lock not abke to lock, missing towel hangers, etc. Had to get tp and towels because they took our dirty ones but did not replenish. Positive was the beds were decent and breakfast was decent. Breakfast area employee was super friendly and nice, so kudos to him!
Stayed 3 nights in Oct 2023

4/10 Poor

Charles

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is poorly maintained. There was no security lock on the room door. The outer door was always open, also a security issue.
Stayed 1 night in Oct 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful place to stay. There was mold in the bathroom, carpets were filthy, stained pillow cases, the pool room was 100 degrees and the pool was SO cold. There were wires coming from the ceiling in the hallways. The door to the hallway wasn’t sealed so light and sound came in easily to the room. Would pay to NOT stay here.
Stayed 1 night in Oct 2023

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very very friendly and courteous but the overall condition of the property was poor at best. Probably would not reserve at this motel again. The exterior doors were missing entire lock mechanisms so anyone could get in, HVAC units were in poor condition very noisy and covers open. The bottom of the bath tub was sooo worn i did not want to use it, looked very dirty but probably just worn. Also had to change rooms because of no internet service in my section of the building and had to pack up and move to another side of the hotel which took me about a hour after the desk manager had given my new room to someone else and had to find me another room where there was internet, because i had work to do during my stay. There is a drain accross the entry area that I was afraid might damage my tires since it was bent and not level with pieces turning up. Books in each room about the hotel were badly worn, pages torn and tv information that was not up to date with the systems.
Stayed 1 night in Oct 2023

6/10 Okay

Jesus, Kansas City

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a ton of options in this area. Room was not the cleanest. There was not a mattress cover on the mattress that a sheet only. Several stains on the sheets. But we're clean. Room and hallway needed to be vacuumed. Staff was nice when checking in
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was dirty with stained linens, shredded curtains, a large hole in the bathroom door and bugs. The staff was very friendly and the breakfast was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in a room room was dirty was not clean bathtub had hair and it curtains were ripped staff was very helpful to transfer us to a cleaner nicer room
Stayed 2 nights in Sep 2023

2/10 Terrible

Andria

Stayed 2 nights in Aug 2023

2/10 Terrible

Kimberly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Go There!! For real!!!
This hotel is just plain dirty. Nasty carpet, holes in curtain, used razors & bar of soap left in shower. Door latch broke. No working fire alarm. Our friend's room had no shower curtain, toliet not secured, caulked or whatever. You coukd pick toliet up. Not a working tv. Continental breakfast, non existent!
Stayed 2 nights in Aug 2023

8/10 Good

Debra

Liked: Cleanliness
Disliked: Staff & service
Breakfast wasn't ready at 7am. No bowls or plates out. Staff behind closed door.
Stayed 1 night in Aug 2023

6/10 Okay

JOSH

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
All of the common areas were very warm (80-85 degrees). It was an average property.
Stayed 1 night in Jul 2023

2/10 Terrible

Bradford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the dirtiest hotel I’ve ever stayed at. The hallway, rooms, conference area, foyer and breakfast area were not clean at all. The floors had visible dirt, trash (like tooth floss, wrappers, dirt, etc). The building is in disrepair - has non working doors, smells, has uncut grass, broken floor tile, dirty toilets, broken window curtains, etc. you name it and it was not maintained like a hotel should be. The owner of this hotel is in the wrong business and should NOT be in the hospitality business. Do not stay here. They do not deserve your hard earned money. They should have a negative 5 star rating.
Stayed 2 nights in Jul 2023

2/10 Terrible

MICHAEL

Stayed 2 nights in Jul 2023

4/10 Poor

Troy

Disliked: Cleanliness, property conditions & facilities
Very dirty
Stayed 1 night in Jul 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
School needed a little work and a lot of construction around the area

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Mikayla

Stayed 2 nights in Jul 2023

2/10 Terrible

Heike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor lady at reception has only worked there for two days and was left by herself to deal with everything. It took 30 minutes to get a room assigned. The toilet had pee in it and the flusher did not work. I let the receptionist know. She gave me another room. The carpet had a lot of moisture in it. The pillows were nasty and totally stained. In the morning I had bites all over my upper body. Not sure if it was bedbugs or if my room was crowded with mosquitoes. For the price I paid, I expected a much better room. I stayed in motel6 the night before, it was a lot cleaner.

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing worked in our room, pool was small very outdated building.
Stayed 1 night in Jul 2023

10/10 Excellent

Otis

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Randi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Justin

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The fitness equipment that required power, did not work at all. The fitness equipment that did not require power, needed maintenance to the point of inoperabability. The breakfast was nothing more than sugar cereal and re-tread coffee. Room 336 had a door that was not secure. The bathtub was stained with colors like a unicorn died in there. The fan was hanging from the ceiling. We had no soap. Again, no soap to even wash hands.
Stayed 2 nights in Jun 2023

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The curtain at the window was ripped. The breakfast was so-so. The check-in guy was great!
Stayed 1 night in Jun 2023

6/10 Okay

Corey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Too much light coming in the room overnight difficult to sleep
Stayed 1 night in Jun 2023

2/10 Terrible

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
Our room was dirty stained linens and food in freezer coffee cups were used and holes in door
Stayed 1 night in Jun 2023

6/10 Okay

Cheri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The common areas, including hallways, pool area, and elevator floors were filthy.
Stayed 2 nights in May 2023

4/10 Poor

Cecil

Travelled with partner
Liked: Staff & service
The bathroom is too small we asked for 2 extra blankets didn’t have them in the room They had a wedding and reception at the hotel witch I didn’t mind but we where on the 3 rd floor and could hear the music in our room and it’s 11:30 at night I think they should’ve had them turn the music down if you can hear it 3 floors up I think I should only have to pay half of the price I’m being charged also the bathroom sink is not in the bathroom it’s in the room itself the bathroom wallpaper is coming off and there’s water stains on the bathroom wall and a half dollar hole by the sink I know I sound like I’m not picking but when your paying $ 153.00 for one night come on really
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Probably fine for out a town worker, but pretty unclean and had a mildew smell. Room was ok. In terrible need of updating.
Stayed 1 night in May 2023

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay again needs to be totally changed
Stayed 2 nights in May 2023

2/10 Terrible

Craig

Business traveller
Disliked: Cleanliness, property conditions & facilities
I didn’t even have to get to my room to be disappointed, the hall was littered with trash, the room was disgusting, they were doing construction in the hallway 5 feet from my door, using a saw and hammer, I called the front desk but the construction continued for 2 hours. The whole experience was worse than disappointing.
Stayed 2 nights in May 2023