Exterior

Reviews of Holiday Inn Express & Suites Charleston NE Mt Pleasant US17, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1001 reviews" "
Rating 8 - Good. 216 out of 1001 reviews" "
Rating 6 - Okay. 52 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Lauren, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17, and we look forward to welcoming you back soon.At your service,Earl CollinsGeneral Manager

8/10 Good

Tamara

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Tamara, Thank you for sharing the nice rating about your experience at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.At your service,Earl CollinsGeneral Manager

6/10 Okay

Clinton H Hallman

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had to wait about 15 min to check in because no one was at the front desk. At one point there were 3 groups of customers waiting to check in. Next, we never could get the free wifi to work at all. After consulting the front desk staff, they gave us the number for a help desk to solve the problem. By then, it was not worth the effort. On the positive side, the room was large, clean and everything worked. Will not be staying there again!!
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.At your service,Earl CollinsGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear William, Thank you for choosing Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. At your service,Earl CollinsGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear James, Thank you for choosing Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and sharing your experience. We are thrilled to know we exceeded your expectations and that you liked our well-maintained hotel. Thank you again for all of your great feedback. We look forward to your next stay! At your service,Earl CollinsGeneral Manager

2/10 Terrible

Amy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most disappointing hotels I have ever experienced. First, the room was advertised as sleeping 6. 1 King Bed and 2 bunk beds. I called to get clarification on whether the room did indeed have 2 bunk buds, the gentleman I spoke with did not speak English well but confirmed the room slept 6. We arrived at 11pm after a 12 hour drive and discovered the room only had 1 bunk bed and 1 King bed- which would sleep 4 people. Front desk was not any help and said there were no other rooms, I would have just rented a 2nd room or 2 rooms at a different property. There were no cots or extra blankets and pillows available. 2 adults, a teen and child had to sleep in the King bed. It was an awful night. To top it off the room smelled like cigarettes and the shower had mold in it. I asked for the manager to contact me, but never received a call.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Charleston NE Mt Plea on 2 Apr 2024
Dear Amy, Thank you for taking the time to evaluate our hotel. We deeply regret the discomfort caused by the discrepancy in the room assignment and the cleanliness issues you came across. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We are also very disappointed to learn that you did not receive the hospitality you deserve and that we strive to provide each and every guest. We would welcome the opportunity to speak with you further about this if you would like to contact us. Please accept our sincere apologies, and we look forward to hearing from you.Sincerely,Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 Team

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, the front staff were personable and kind.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Gilbert, Thank you for the kind review. We were delighted to read how much you enjoyed your stay and that our devoted front desk staff took excellent care of you. We will be sure to share your comments with them. It was our pleasure hosting you at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We look forward to seeing you again soon.At your service,Earl CollinsGeneral Manager

6/10 Okay

Mikayla

Travelled with family, Travelled with family and small children
Liked: Staff & service
Overall experience was fine! A few things to note carpet is rooms are incredibly stained & pool area needs some major TLC. Tables covered in mildew, chairs broken and gross, and pool towels were slim pickings.
Stayed 2 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Mikayla, Thank you for the feedback. While we are glad you had an overall enjoyable stay, we sincerely apologize for the cleanliness as well as maintenance issues you encountered and for your disappointment with the condition of our pool area. We certainly understand the frustration you must have felt and are grateful for your patience in these matters. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again; we hope to have the opportunity to welcome you back in the future for the exceptional accommodations and amenities you deserve.At your service,Earl CollinsGeneral Manager

6/10 Okay

Jill

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The front desk staff were not really professionally dressed, they didn't speak professionally and were discussing issues with other employees while I was checking out.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Jill, Thank you for the candid feedback. We sincerely apologize for some unpleasant experience you had with our front desk associates. We certainly understand the frustration it may have caused and appreciate your patience in this matter. We will share your remarks with our team to ensure they focus on providing warm and genuine service to our guests. Thank you again; we hope to welcome you back to provide you with the exceptional hospitality you deserve.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Gregory, It is wonderful to know you enjoyed everything about your time at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Frances

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed here. Clean, safe, good parking, pleasant staff!
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Frances, Thank you for your continued patronage, and we sincerely appreciate your loyalty. We are glad we continually strive to provide you with an exceptional experience and that in your recent stay, our well-kept property and courteous associates met your expectations. It is also good to see that you liked our complimentary parking. Thank you again for being our guest; we look forward to welcoming you back soon.At your service,Earl CollinsGeneral Manager

8/10 Good

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay -
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Colleen, We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for all of your generous compliments, and we look forward to having the pleasure of welcoming you to Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 again soon.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Noel, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nicely appointed, friendly staff, decent breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Noel, Thank you for choosing Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and for your kind review. We are glad had a pleasant experience and that our well-kept property and courteous associates met your expectations. It is great that you enjoyed our delightful breakfast. Thank you again; we look forward to your next visit.At your service,Earl CollinsGeneral Manager

10/10 Excellent

David A

Liked: Cleanliness
Clean, and recommended.
Stayed 1 night in Jan 2024
Response from General Manager on 5 Mar 2024
Dear David A, We want to thank you for choosing to stay with us at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Gurmeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and excellent location
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Gurmeet, Thank you for writing a review of your time at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. Thank you for mentioning how much our convenient location combined with our immaculate accommodations provided you with a revitalizing experience. We hope to welcome you back soon and wish you all the best with your travels. At your service,Earl CollinsGeneral Manager

10/10 Excellent

Phillip

Stayed 4 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Phillip, Thank you for the high rating. We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We'd love to host you again someday for yet another unforgettable visit.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice staff
Stayed 3 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Stephen, Thank you for writing a review about your stay at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We are glad our associates exceeded your expectations and that you enjoyed our clean property. It was a pleasure serving you, and we look forward to your return visit. At your service, Earl Collins General Manager

8/10 Good

Earl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Earl Collins General Manager on 22 Feb 2024
Dear Earl, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to the Historic Charleston District Isle of Palms and Sullivans Island. Thank you for being our guest. We look forward to your next visit at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room with a comfortable bed and pillows. Excellent breakfast
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Barbara, Thank you for taking the time to share your thoughts on your recent stay at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. Your comments on the tranquility and comfort of your room, alongside the quality of our breakfast offerings, are greatly appreciated. Our team is thrilled to know we succeeded in providing an environment that met your expectations. It was our pleasure to have you as our guest, and we eagerly await your return for another memorable visit.At your service,Earl CollinsGeneral Manager

2/10 Terrible

John

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear John, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Tanya, Eastover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Tanya, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17, and we look forward to welcoming you back soon.At your service,Earl CollinsGeneral Manager

8/10 Good

ramiro

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Young lady at checkin was nice and welcoming. She informed us all we needed to know. Room layout and bedding great and impressive. The down side: (room 110) bathroom needs detail work: tub with mold, wall by tub damaged, floor dirty. Breakfast lady not friendly at all. She sat down by entrance of breakfast area with her phone on hand, not professional at all. Finally we killed a roach in the bathroom.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Ramiro, Thank you for taking the time to provide feedback on your recent stay. We are delighted to hear that the front desk associate at check-in was nice and welcoming, and we appreciate your positive comments about the room design. However, we sincerely apologize for the issues you encountered. Your feedback about the bathroom concerns and the presence of a roach is deeply concerning, and we want to assure you that this does not meet our service standards. We take your comments seriously, and we will share these matters with our team to ensure improvements are made. We are also sorry for the behavior of our breakfast associate, and we will share your comments with the appropriate individuals. Once again, please accept our apologies for the inconvenience caused, and we hope to have the opportunity to regain your trust during a future stay. Thank you for bringing these matters to our attention.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Kerry

Stayed 1 night in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Kerry, We are delighted you had an outstanding stay at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Susan, Thank you for choosing Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.At your service,Earl CollinsGeneral Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Sarah, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17; we hope to see you again soon. At your service,Earl CollinsGeneral Manager

10/10 Excellent

Eliabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Eliabeth, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We hope to have the pleasure of doing so again on your next visit to the area.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Alex, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express & Suites Charleston NE Mt Pleasant US17.At your service,Earl CollinsGeneral Manager

8/10 Good

Justin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pleasant Stay
Close location to downtown, ~15 minutes without traffic. The stay was fine, comfy and spacious rooms. The walls are thin however and condition of carpeting was subpar. For the price relative to other accommodation, I shouldn't complain.
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Justin, Thank you for being our guest at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and for the feedback. We are glad to know you were pleased with our ideal location and comfortable accommodations. We are also happy that you found us to be of great value. We are grateful for your comments and look forward to welcoming you again.At your service,Earl Collins,General Manager

10/10 Excellent

Rory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Rory, Thank you for your recent stay at the Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon. At your service,Earl CollinsGeneral Manager

10/10 Excellent

naga sasi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 11 Jan 2024
Dear M. Sasi, It is wonderful to know you enjoyed everything about your time at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Dear Valued Guest, It was a pleasure to read your generous review of Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We are delighted you enjoyed every aspect of your stay with us. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit!At your service,Earl CollinsGeneral Manager

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lady at the check in was very nice. The hotel is located in a nice place with plenty of dining options and shopping. Mt Pleasant is a nice town very close to Charleston. Breakfast very good
Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Francisco, Thank you for choosing Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and sharing your feedback. We are delighted to hear that you enjoyed our convenient location, attentive service at the front desk, and delicious breakfast offerings. We look forward to welcoming you back in the future.At your service,Earl Collins,General Manager

10/10 Excellent

Saima

Stayed 3 nights in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Saima, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17, and we look forward to welcoming you back soon. At your service,Earl Collins,General Manager

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Charleston go to place to stay
This has been our go to place to stay when we visit the Charleston area. The beds are comfortable. The blackout shades are awesome for sleeping without street lights or sunlight shining through. The breakfast is always good and you can't beat free coffee.
Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Bobbie, Thank you for returning to Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. The highest compliment we can receive is a guest who keeps coming back time after time. We are so glad you continue to enjoy our hospitality, comfortable beds, and our amenities. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Happy Holidays and Happy New Year.At your service,Earl CollinsGeneral Manager

6/10 Okay

Dennis

Disliked: Cleanliness, property conditions & facilities
For a place being fairly new the shower curtains torn and the blinds torn
Stayed 2 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Dennis, Thank you for staying at our hotel and for sharing your observations. We are sorry you had some service issues in your room. We aim to exceed our guest's expectations, so we're sorry we fell short of this during your visit. We have shared these concerns with our team to ensure they are not repeated. Please know that what you experienced is not typical, and we would love for you to give us another chance to make it up to you. Thanks for staying with us, and we look forward to your next visit.At your service,Earl CollinsGeneral Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems to be well run and is kept in clean, neat condition. They have good-sized rooms and a good breakfast every morning.
Stayed 2 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Dear William, Thank you for choosing Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and sharing your experience. We are glad you liked our well-maintained hotel and that you had a great stay. We are also happy to know you enjoyed our breakfast offerings and loved our spacious accommodations. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. At your service,Earl CollinsGeneral Manager

10/10 Excellent

Amoos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and well kept. Good breakfast. Lives upto Holiday Inn standards we have come to expect. Good shopping and historic venues close by.
Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Amoos, It was a pleasure to read your generous review of Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We are delighted you enjoyed every aspect of your stay with us, especially our well-maintained property along with the convenient location and the delicious breakfast offerings. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit!At your service,Earl CollinsGeneral Manager

10/10 Excellent

douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Douglas, We are thrilled you had an excellent stay at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.At your service,Earl Collins,General Manager

10/10 Excellent

Ana

Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Ana, We are happy you chose Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.At your service,Earl Collins,General Manager

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pillows were rough. They folded into a too soft mess.
Stayed 1 night in Dec 2023
Response from Earl Collins General Manager on 21 Dec 2023
Dear Dawn, Thank you for staying at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your pillows to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023
Response from Earl Collins General Manager on 21 Dec 2023
Dear Gregory, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. Thanks for choosing us for your time in the city; we hope to see you again soon.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Rachel, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Free parking, annd easy access whether you are visiting downtown Charleston or Isle of Palms. Would stay again.
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Rachel, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you also for choosing Holiday Inn Express & Suites Charleston NE Mt Pleasant US17, and we look forward to your next stay.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities. Convenient location. Satff was very kind and helpful. We needed to extend our stay and Jasmine worked with us to make it possible. TYSM
Stayed 4 nights in Dec 2023
Response from Earl Collins General Manager on 18 Dec 2023
Dear Lisa, We are delighted you chose Holiday Inn Express & Suites Charleston NE Mt Pleasant US17 for your recent visit to the Charleston area. We enjoyed your description of our hotel and the excellent service you received from our staff. We will share your kin compliments with our team, especially with Jasmine. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you this way!At your service,Earl CollinsGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay
Hotel was clean and convenient. Breakfast was above average for an included hotel breakfast. I was satisfied
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Susan, It was a pleasure to read your generous review of Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We are delighted you enjoyed every aspect of your stay with us, especially our ideal location, spotless accommodations, and delicious breakfast. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit!At your service,Earl Collins,General Manager

10/10 Excellent

JOSEPH, BETHEL PARK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and modern. Had the extra sofa/ couch option if you need it.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Joseph, Thank you for your kind words about our property. We are glad we exceeded your expectations and that you enjoyed our modern and comfortable accommodations. Thank you for choosing Holiday Inn Express & Suites Charleston NE Mt Pleasant US17; we look forward to welcoming you back soon.At your service,Earl Collins,General Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, quiet, and had nice staff. Free breakfasts were above average. Expedia helped us get an excellent price, too.
Stayed 4 nights in Nov 2023
Response from General Manager on 12 Dec 2023
Dear William, Thank you for the wonderful review of Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We are thrilled to read about your stay and how much you enjoyed our location, peaceful accommodations, and courteous associates. We are also glad you liked our delicious breakfast. Thank you once more; we look forward to hosting you again on your next visit to the city.At your service,Earl Collins,General Manager

10/10 Excellent

Omobono

Stayed 3 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Omobono, We are thrilled you had an excellent stay at Holiday Inn Express & Suites Charleston NE Mt Pleasant US17, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.At your service,Earl Collins,General Manager

10/10 Excellent

Cierra, Mount Pleasant

Liked: Amenities
Stayed 1 night in Dec 2023
Response from General Manager on 10 Dec 2023
Dear Cierra, It was a pleasure to know your generous rating of Holiday Inn Express & Suites Charleston NE Mt Pleasant US17. We are thrilled you enjoyed every aspect of your stay with us. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit.At your service,Earl CollinsGeneral Manager

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities, room comfort
Good 1 Night Stay
Good overall...room had very sour smell and A/C was wonky...but place is fine. Good breakfast!!!
Stayed 1 night in Dec 2023
Response from General Manager on 9 Dec 2023
Dear Jason, Thank you for the review of your stay at the Holiday Inn Express & Suites Charleston NE Mt Pleasant US17! We're delighted to know you found our facilities satisfactory and enjoyed the breakfast offerings during your stay. However, we apologize for the inconvenience caused by the air conditioning unit in your room. Rest assured, our associates are addressing these issues promptly to ensure a more pleasant experience for future visits. Your insights are invaluable in helping us enhance our services, and we look forward to welcoming you back for an improved stay.At your service,Earl CollinsGeneral Manager

10/10 Excellent

Berry

Liked: Cleanliness, staff & service
The rooms were a little small.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Berry, Thank you for choosing the Holiday Inn Express & Suites Charleston NE Mt Pleasant US17! We are glad you had an overall pleasant stay. However, we regret not meeting your expectations with regard to the size of your room. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.At your service,Earl CollinsGeneral Manager