We had to wait about 15 min to check in because no one was at the front desk. At one point there were 3 groups of customers waiting to check in. Next, we never could get the free wifi to work at all. After consulting the front desk staff, they gave us the number for a help desk to solve the problem. By then, it was not worth the effort. On the positive side, the room was large, clean and everything worked. Will not be staying there again!!