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Reviews of JW Marriott Hotel Caracas

4.5 out of 5
JW Marriott Hotel Caracas
Avenida Venezuela Con Calle Mohedano, Caracas, Capital District

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 30 reviews" "
Rating 8 - Good. 13 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great staff. Comfortable beds. Fully equiped Gym
Stayed 1 night in Jan 2019

10/10 Excellent

Hannelore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Exceptional hotel
Stayed 1 night in Jan 2018
Response from Isaac S. on 22 Feb 2018
Thank you Mr Miguel, always at your service

8/10 Good

Daniel, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Caracas business hotel
We arranged an airport pickup through the hotel as there were safety warnings about using regular taxis. The taxi was at the airport but took us to the wrong Marriott hotel - apparently the same phone number serves both hotels. This required us to hire another taxi to take us from one Marriott to the other, another half hour drive we had to pay for. On arrival we were upgraded to a suite, which was very nice. We made our own arrangements to return to the airport the next day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
May be this hotel needs some renovation but the staff there does a good job. Oops please help us understand your rates: prices should be displayed in US$ (rather than in Bolivars which does not mean nothing)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficulties out of the responsability of the hote
Everything very good, friendly helpful staff, but noway to do international phonecalls, and the hotel had no headset with micro to do them by skype

8/10 Good

business, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Very Good hotel! Good breakfast! Good location!

4/10 Poor

Rob, London

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice rooms , terrible service
Rooms clean and comfortable Staff courtesy good but level of training etc poor . More staff than customers Check in / out takes an age . Only half a meal arrived in restaurant when we were the only customers . When the other came not cooked . Staff present bill without the price and expect to sign . When asking for the price they didnt know how much - we had to tell them . We stayed 2 nights , 1 at beginning , 1 at end of holiday - the building air conditioning had been broken for the full period so you had to wear a jacket in all common areas as it was so cold Ordering an extra blanket and dressing gown through reception . Had to chase three times over a 2 hour period Unacceptable in general
Response from Roberto Mosquera on 25 Jul 2015
Dear Rob, Thanks for taking the time to share your experience. We regret the inconveniences during your stay. Your comments are being taken into account to work on them inmediately. We do hope you give us a second chance on your next visit to Caracas so we can serve you as you deserve, with the level of service JW Marriott is known for.

4/10 Poor

Miguel, New Mexico

Disliked: Staff & service
Never again
The hotel charged my room service to my account in dollars without my authorization. When I went to pay my bill in cash ( local currency) they did not reversed the dollar amount charged in my credit card. This makes my charges to be 60% higher that if they had accepted my cash.

10/10 Excellent

HBO, Dubai

Liked: Staff & service, property conditions & facilities, room comfort
Good Location
Very Good location and at least during day time, safe to walk in the area.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Business trip
Probably the best hotel in Caracas. Staff are very helpful and room was clean. The room they gave me at check-in hadn't been cleaned so they upgraded me and gave me a free bottle of wine. The gym is good too.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
So so experience
Good hotel in good location but far from the best for the price paid...

6/10 Okay

Pablo, ARGENTINA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A JW experience in Caracas!
Always Caracas is a challenging destination and more over the past few years. I visited this city in the past and I am amazed about how it changed, the deterioration of the city and services shock me!. In general the JW Marriott is a good chain but this hotel is the main exception, it is really expensive for what it is!. Old, not well mantain and the decor is exactly as the one from the old days. Good food, excellent location and safe... this last item is important in a really violent city where everyone from the taxi driver to a shop employee is trying to get advantage of the general confusion. It is really, really expensive and it does not reflect what the JW Marriott may protect.... their name!.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Great Business hotel
One of the best rooms I have stayed in in Venezuela let alone the US

8/10 Good

Epica

Liked: Cleanliness, staff & service, room comfort
Nice Marriott in Caracas
This hotel is located in a safe area and close to a metro station (6-7 minutes walk). The recepionists are friendly and speak good English, but sometimes the information provided was not very reliable (not very surprising in Venezuela). This has a JW quality (with JW pricing if you pay in dollar).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Encontre el hotel un poco triste, no tienen algunas comida del menu y las almohadas y colchas no so nuevas
Stayed 2 nights in Oct 2018

8/10 Good

trino, merida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen hotel
muy bien

8/10 Good

UpM, Georgetown GUY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Achtung - Stromausfall
Ich benutze dieses Hotel seit Jahren gemeinsam mit meiner Frau. Man weiss, was man hat und bekommt auch fast alles an Service. Das Peronal ist ausgesprochen freundlich und jederzeit sehr hilfsbereit. Das Restaurant ist hervorragend und bietet an 3 Abenden sog. Buffet = Ein Muss.

8/10 Good

Pedro Hernan, Tunja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, como siempre
Excelente. El mejor hotel para viajes de negocios en Caracas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marcela, San Jose Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectativas superadas
Excelente servicio y atencion . Fueron superadas las expectativas.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Food and Bar
Go eat and have a drink somewhere else, the only restaurant left is expensive and they cannot prepare much of the covltails because they do not have the ingredients

10/10 Excellent

Anonimo 02

Liked: Cleanliness, room comfort
Muy buen servicio, por mas que el entorno economico no ayude
El servicio en general bueno a muy bueno, algunas personas del staff son menos propensas a cumplir sus obligaciones.

4/10 Poor

GARY zabala, ARGENTINA

Liked: Cleanliness, property conditions & facilities, room comfort
Es impresentable que un hotel de este nivel no tenga incorporado en la tarifa el desayuno diario. Pague por una cena y un desayuno la suma de 500 dólares, cuando la habitación alió 315 dólares. Son unos estafadores. Aparte pareciera que les molesta que vayamos, y hablo de los empleados de la recepción del hotel. No así por ejemplo los mozos del restaurant.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no hay seguridad
LA VERDAD MI ESTANCIA PARA EL COSTO DEL HOTEL FUE MAS QUE MALA NO TIENEN SEGURIDAD CASI FUI ASALTADA A LA HORA DE SALIR NO TIENEN SUFICIENTE PERSONAL PARA LIMPIAR LOS CUARTOS NO HAY INTERNET EN LAS HABITACIONES PESIMO SERVICIO DESDE LA RECEPCION