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Reviews of Sugbutel Family Hotel

2 out of 5
Sugbutel Family Hotel
S. Osmena Boulevard, North Reclamation, Cebu, Cebu

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 50 reviews" "
Rating 8 - Good. 20 out of 50 reviews" "
Rating 6 - Okay. 12 out of 50 reviews" "
Rating 4 - Poor. 6 out of 50 reviews" "
Rating 2 - Terrible. 4 out of 50 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Luisa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and simple
Clean and simple
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Zenith

Liked: Staff & service
Convenient overnight stay
Friendly staff, free parking, and convenient to shopping malls. No hot water in the shower area. Good for overnight stay. Would stay again in the future .
Stayed 1 night in Jul 2019

8/10 Good

marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good for the price
Stayed 1 night in Jul 2019

4/10 Poor

DARREL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foodv
The food is limited even though it was a buffet
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
I had a good stay
Check in day was good. Staffs are accomodating. Room was clean and somehow fresh. Staffs at dining area were not at all friendly , kid friendly to be exact. Seems like they are lazy serving breakfast. Overall experience is good and i would still love to stay at sugbutel on my next trip to cebu.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
I imagine that detention centres would, or should, be run like Sugbutel so called Family Hotel. Extremely orderly with lukewarm service personnel. Still, it was a relief for me to be able to sleep in a noise free, clean place. The only thing this place lacked was atmosphere. There is no apparent communal area, so there’s no social aspect to the place unless you’re there with family or friends. Annoyingly too, the WiFi access switches off for any and every reason. You moved. You paused. So you have to keep logging in. It’s close to a big mall, SM mall is a 5 minute walk away. And the hotel is a short taxi ride from many places of interest.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all I liked the hotel. The price was good. a little bit far to walk to shopping and resturants.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Sugbutel is near the port area of Cebu. So expect a noisy & dusty environment. As of this moment, some parts of the hotel are being renovated & not in excellent condition. The front desk people needs to improve when it comes to costumer service. Management should not hold any of your personal identification upon check in & the use of the keycard should not have a 500php deposit, it should be given for free since your booked in the said hotel. Some of the staffs are nice & respectful. Good costumer service is a must. Thank you.
Stayed 1 night in Jul 2018

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suggestion
they need to put door on each room of the dorm
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service
Average
Location near SM mall and walkable, but it can be very noisy at night with the buzz of ships on the dock area, quite a busy street, people on the street. Staff are nice and accommodating, there’s housekeeping everyday and new drinking bottled water. They serve set breakfast, any additional slice of ham or sausage is not allowed. My stay is just fine, the hotel is not fancy nor either a cheap hotel.. its average

8/10 Good

Jastynne A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chris

Disliked: Room comfort
Disappointed condition of room,, no window and didn’t get any information about the room(no windows)
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Good location at a friendly price. Ideal for family indeed.
Stayed 1 night in Nov 2017

2/10 Terrible

dee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth
Very noisy hallway Free breakfast is very limited. You cant ask for more Bed is itchy No refrigerator
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice

6/10 Okay

Wendy, Philippines

Disliked: Staff & service
Toiletries Disappointment
My fiancé is staying overnight and didn't thought of bringing toiletries since it's written with free toiletries. He was shocked that they don't have toothbrush and toothpaste offered even he is willing to pay for it.

2/10 Terrible

frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID - overpriced for what it is.
Expect nothing and still be disappointed. Room was not cleaned properly prior to my arrival. They have no sheet on the bed, just a dirty fleece blanket, with no clean sheet to cover yourself with. When asked for a sheet they told me 40php, then 50php, then told me they had none. They put my call through to a Manager but the phone rang and rang and rang. No answer, no followup. Breakfast is mediocre and badly put together. The place is SO noisy, do not expect any sleep, even with ear plugs. The doors slam and echo in the hallway, the doors have alarms on them when held open too long, sp you'll hear those alarms all night as well as disrespectful filippino tourists schlepping up and down the hallway and yelling to each other past well into the morning hours and then again before 5am. Room doesnt match photo well at all. Room smells very musty, no window in room or bathroom. Just go somewhere else.

6/10 Okay

Ivan, Maasin

An average hotel with positive and negative points
Hotel was ok, except for breakfast which was not very good. Very close to new Robinsons mall which is an excellent place to visit. Close to ferry service if travelling back to Leyte.

8/10 Good

ivan, Zamboanga City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing
it was great

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money and Spacious Room
Near in SM Cebu City and Robinson's Mall. They have convenience store beside the lobby but open until 11pm only. Breakfast tastes good. Spacious room. We encountered brown outs but good thing they have power generator.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4*
Ok room for ok price. It is clean room. I book it at the time we are almost there and no problem

10/10 Excellent

Pacita Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable and affordable
the hotel is newly renovated and generally clean. Service was excellent.

2/10 Terrible

yang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Stig Torstein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店人員服務態度很好,但熱水不穩定,沒有吹風機
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel and very clean and service is in top, but the beds were very uncomfortable
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
No me dieron desayuno a pesar de venir en la reserva. Alejado
Stayed 1 night in Dec 2018

6/10 Okay

Jungil

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Carrick, 한국

Liked: Cleanliness
가격대비 좋으나 그닥 추천은
객실간 소음이 심함. 복도에서 다른 손님의 소리가 너무 잘 들림. 시설은 전반적으로 깔끔하나 프론트 직원은 불친절함 . 익스페디아 에서는 무료아침식사로 포함되어 있으나 , 체크인시 아침이 포함되지않았다며 식사비를 청구함 .
Stayed 2 nights in Dec 2017

8/10 Good

CHUNG WEI

Liked: Staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

4/10 Poor

Karine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Les chambres côté rue sont à fuir
Nous avons choisi cet hôtel pour sa proximité avec l'aéroport. Nous devions y séjourner une nuit avant notre départ. La façade de l'établissement est un peu particulière: grand bâtiment vert... Le personnel est souriant et avenant. Les deux chambres superior twin étaient propres, tailles moyennes, confort simple et fonctionnel. Les cloisons qui séparent les chambres des couloirs sont minces et les claquements de porte sont particulièrement audibles de l'intérieur. Mais cela n'est rien comparé au fait d'avoir des chambres côté rue (2x4 voies en plein centre, extrêment circulantes, de jour comme de nuit) avec des fenêtres en simple vitrage. On a simplement l'impression d'être au coeur de la rue: un pur délice pour dormir! Je ne conseille pas cet hôtel, ni pour dormir ni même pour le petit déjeuner (exclusivement philippin)

8/10 Good

Inger

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
voor 1 nacht oke
We zijn er 1 nachtje geweest de kamer is schoon maar toont geen fleur. Het ontbijt is een beetje sober maar de kok deed zijn best om het zo aangenaam mogelijk te maken

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cristel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Låg nära stort shoppingcenter. Perfekt för en övernattning. Annars fanns inte så mycket i närheten

6/10 Okay

Mikio, 日本

SMモールに近いので便利です。部屋は値段を考えると十分な設備と清潔さです。港に近いですが、早朝や夜に歩いていくのは避けたほうが無難なように思いました。チェックアウト後に早朝5時にピア1までホテル前に待機していたタクシーを利用しましたが60ペソ以下で行けました。

4/10 Poor

Verified traveller

Disliked: Room comfort
設備は◎。買い物便利だけど騒音が…
タクシーに「サグバテル」と言っても通じませんでした。フィリピン英語では「スグブテル」だそうです。部屋は広くそこそこ清潔、シャワーもちゃんと出ますが、窓の建具の密閉性が低く、ものすごくうるさかったです。窓が開いているのでは?と思うくらい。大きな道路に面した部屋だったため一晩中車の音が聞こえていました。無料朝食は軽い物でしたがありがたかったです。SMモールに歩いて5分くらいで行けました。ホテルの裏あたりはちょっと怖い感じで女性の夜の一人歩きはおすすめしません

6/10 Okay

Karl, Hessen, Marburg

Liked: Cleanliness
Akzeptables Hotel in, guter Lage
Günstige schlichte Zimmer, aber günstige Lage. Genau zwischen zwei riesigen Schopping Center. Freundliches hilfsbereites Personal, allerdings muss beim Einchecken eine zweite ID (Führerschein o.ä.) hinterlegt werden. Frühstück nicht ausreichend für europäische Hotelgäste. Wir waren nur einen Tag dort.

6/10 Okay

Sonja, Österreich

Liked: Cleanliness, property conditions & facilities, room comfort
Nettes, sauberes Zimmer
Das Zimmer war ansprechend groß und sauber. Leider funktionierte die Dusche schlecht. Shoppingcenter etwa. in 500m.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설 안좋다
세부 시내에 이가격에 더 좋은곳 너무 많다.사진발에 완전 속았다

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
비추
호텔주변이 환경이 매우 열악해요

10/10 Excellent

MIYOUNG, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
neat , kind , reasonable price, near to sm city
neat , kind , reasonable price, near to sm city

10/10 Excellent

MIYOUNG, KOREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEAT, KIND, NEAR FROM PIER 1 AND SM CITY
NEAT, KIND, NEAR FROM PIER 1 AND SM CITY

6/10 Okay

CHARBOW, TOKYO, JAPAN

SMの近くでハイウェー沿い。
良くも無く悪くもない感じです。 ルームサービスが夜になると無くなります。 おなかがすいてもオーダー出来ません。 部屋は古い感じです。カップルにはあまりお勧めしません。