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Reviews of Seda Ayala Center Cebu

4 out of 5
Seda Ayala Center Cebu
Cardinal Rosales Avenue, Cebu Business Park, Cebu

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 307 reviews" "
Rating 8 - Good. 92 out of 307 reviews" "
Rating 6 - Okay. 32 out of 307 reviews" "
Rating 4 - Poor. 13 out of 307 reviews" "
Rating 2 - Terrible. 12 out of 307 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Josephine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, the front desk told us that Expedia had cancelled our reservation, which was a complete lie. I had to show my receipts and credit card statement as proof that this reservation was paid in full. Despite showing all my receipts. They said they needed to call their reservations office and made me wait 2 hours before they told me that my reservation was confirmed. This situation was very stressful. I think Seda hotel wanted to gaslight me into accepting that my reservation was cancelled so I would pay a higher rate for their room. It’s a scam.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2024

8/10 Good

Elizabeth

Cleanliness and excellent customer service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities, specifically the covered area leading to Ayala Shopping Mall.
Stayed 3 nights in Feb 2024

10/10 Excellent

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. It’s very clean and the staff were very attentive and polite. We were supposed to stay here for 4days we actually extended it to 5 days👍Highly recommended.
Stayed 3 nights in Feb 2024

8/10 Good

Rowena, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Seda has a great location and very accessible. Breakfast was wonderful as well.
Stayed 3 nights in Jan 2024

10/10 Excellent

Wendy, County of Grande Prairie

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff are always helpful and wonderful!
Stayed 4 nights in Feb 2024

10/10 Excellent

Surley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Wendy, County of Grande Prairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and the staff are wonderful!
Stayed 1 night in Feb 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very poor buffet selections, no bacon at breakfast buffet, and a VERY crowded dining room
Stayed 3 nights in Feb 2024

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place. We started staying there since 2009 until now. It is our home away from home. I love that it’s near ayala mall - the only place I shopped anyway. The staff members are great, friendly and knowledgeable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Louella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 1 night in Jan 2024

4/10 Poor

violeta, Honolulu

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointing had to go back 3 x to get card access to open room.. Room are small as well as bathroom. Towels are very old can’t even absorbed anymore. No closets and ironing board in the room. Saggy mattress, and odor coming through rooms and hallway while they were installing some foam according to workers. Food selections are limited at times they run out. Will never book on this hotel
Stayed 4 nights in Jan 2024

10/10 Excellent

Louella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Hotel and Accessible to all. The staff so nice specially the one in housekeeping in our floor 10th floor dennis and rod.thank you to all staff and god bless to all of you. From: Gemina Family :-)
Stayed 3 nights in Jan 2024

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping area is conveniently walking distance from the hotel.
Stayed 4 nights in Jan 2024

10/10 Excellent

edgar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Ponciano Jr, MAKATI

Stayed 1 night in Jan 2024

10/10 Excellent

ABRIGO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds comfortable
Stayed 3 nights in Jan 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Randell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bacon? Not sure I understand no bacon. TABLES are TOO close to one another while eating especially breakfast. You're forced to set right on top of others..2 feet away therefore you can't have a conversation without the people next to you hearing everything you say.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rhea

Stayed 2 nights in Dec 2023

10/10 Excellent

Rocki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Everything you need is in walking distance. Rooms are modern and clean.
Stayed 3 nights in Nov 2023

10/10 Excellent

Joselle

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up to Seda Ayala Center Cebu
The location is really good and the room accommodation, though not fancy, is fairly comfortable. The staff are very accommodating, courteous and helpful. I won't mind staying there again when I'm in Cebu.
Stayed 2 nights in Nov 2023

10/10 Excellent

Neil, Plantation

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rose Marie S.

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Corey

Travelled with family
Disliked: Cleanliness, staff & service
Do not stay here
First, I just want to say I had to wait about 45 minutes to get my room. Then after I receive my room, they still have not prepared my second room. We are a family, so we are able to put our luggage in one but we could not shower or unpack. They told me it would take 10 minutes for the second room and then after an hour of waiting they still do not have it prepared. I went up to my room and told him to deliver me the key, which I still did not receive for another hour. I asked them not to clean the room, but they went in my room and threw my personal stuff anyways. Then, after taking out my dirty towels, they forgot to put a new ones which I discovered after I was done taking a shower. Gym equipment was very outdated and looks nicer in the picture than it really is. Because of the construction parking was very annoying and they wouldn’t let me unload my luggage at the front door and then parked the car. So I had to find the parking lot with my family and then bringing the luggage the long way. I have to say I was extremely disappointing from start to finish staying at this hotel. Even the breakfast was very disappointing and I had to wait 20 minutes just for glasses so I can simply have a drink. Then when they put out new glasses, I had to complain that the first three I grabbed were filthy. Decide to go purchase a bottle of water after that and eat breakfast elsewhere.
Stayed 3 nights in Oct 2023

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay and hotel staff were helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from staff everywhere you go
Stayed 1 night in Sep 2023

10/10 Excellent

Robert Wenceslao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional, in general. In particular, Angelica and Jumanji were helpful, accommodating and very professional in their demeanor. This reflects very well on your establishment and training methods.
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert, Puyallup

Stayed 1 night in Aug 2023

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of the location of the property this was good as the lack of dinning option's .Dinning is for the local philippine cuisine. The once we dinned using the, a la carte menu the chefs couldn't assist with any changes to the menu . staff are polite and are helpful. Room wasn't ready on arrival after waiting to 2.30 pm was given wrong room , mistake was quickly remedied but felt worse due being made to wait 2 hours in the first place. Previous stays here it was the Marriott its not only the name that changed.
Stayed 8 nights in Aug 2023

6/10 Okay

Alex

Stayed 2 nights in Aug 2023

6/10 Okay

Alex

Stayed 2 nights in Aug 2023

8/10 Good

Marie joy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
staff are really awesome ♥️
Stayed 3 nights in Aug 2023

6/10 Okay

BERNADETTE

Travelled with family
Liked: Cleanliness, staff & service
Need renovations . Hallways are.dim
Stayed 5 nights in Jul 2023

8/10 Good

Liza

Stayed 1 night in Jul 2023

10/10 Excellent

Marife

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and friendly
Stayed 3 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

IVY MARIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the mall and airport.
Stayed 2 nights in Jul 2023

8/10 Good

Lady Fritz

Liked: Cleanliness, staff & service
Chose this property as it has a direct connection to Ayala Mall and is accessible to anything around Cebu. Staff was friendly. Buffet was superb. Rooms are not the most modern, at one point we thought it smelt like fresh paint but they are clean and comfy in general.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with great service. Some rooms may need deep cleaning in bathroom (e.g. shower tile grout was brown in room 817).
Stayed 2 nights in May 2023

10/10 Excellent

vincent

Travelled with family
Liked: Staff & service, property conditions & facilities
Perfect location!
Stayed 2 nights in Mar 2023

10/10 Excellent

Nilfrank Pio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and well maintained. easily accessible to the mall and restaurants
Stayed 1 night in Feb 2023

10/10 Excellent

Nomi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The buffet breakfast is very good with great customer service
Stayed 1 night in Feb 2023

8/10 Good

Grapes

Stayed 1 night in Jan 2023

10/10 Excellent

marilou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close proximity to everything. Dining staff are good and hospitable so as the door keeps.
Stayed 4 nights in Jan 2023