I mistakenly, booked a longer stay online and when I asked for a refund of the time I would not be there, the front desk staff said Expedia had a nonrefundable policy and I had to call Expedia for any refund. When I called Expedia, they put me on hold while they called the hotel. Expedia told me that the Hotel Sarrosa in fact had refused to refund my money and that I had to work this out with the hotel. I went back to the front desk and was told, the person who handles that was not there. When I finally reached them, my refund was refused because of the HOTEL'S nonrefundable policy. I was lied to and felt it could have been resolved by just refunding my money for the unused days. I am used to hotel's making the customer feel welcomed. I did not feel welcomed at the Hotel Sarrosa. I am just now, Dec. 8, 2017 trying to resolve this issue through my bank. I would never stay at the Sarrosa Hotel. Also, the food was sub par, the hot food was cold in the cafeteria and it was overpriced. I had a really bad and stressful experience there.