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Reviews of Red Planet Cebu

3 out of 5
Red Planet Cebu
36 Archbishop Reyes Avenue, Cebu

Reviews

8.0

Very good

Rating 10 - Excellent. 320 out of 1002 reviews" "
Rating 8 - Good. 431 out of 1002 reviews" "
Rating 6 - Okay. 165 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

RICK

Liked: Cleanliness, staff & service, property conditions & facilities
been here twice
Stayed 1 night in Mar 2024
Response from Nerizza on 28 Mar 2024
Hello Rick,Thank you for sharing your rating and for choosing Red Planet Hotels. We are glad that you enjoyed your stay with us. We hope to see you again in the near future.Truly yours,NerizzaDuty Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Just convenient for the purpose of my trip
Stayed 5 nights in Mar 2024
Response from Nerizza on 20 Mar 2024
Hello Sarah,Thank you for sharing your review and for choosing Red Planet Hotels. We are glad to know that your stay with us was convenient and that we serve the purpose of your trip. We look forward to your next visit soon. Truly yours,NerizzaDuty Manager

6/10 Okay

mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a great place to stay. Clean affordable and staff is wonderful
Stayed 4 nights in Feb 2024
Response from Nerizza on 25 Feb 2024
Hello Mark,Thank you for sharing your review and for choosing Red Planet Hotels. We are glad that you enjoyed your stay with us, and we have met your standards in terms of cleanliness, value for money and service of our staff. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager

8/10 Good

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location. Clean comfortable facility. Warm shower. i’m a tall person so the room was too small for me. But I can’t complain because it served a purpose for which I rented the room. I would still give it at least a seven out of 10.
Stayed 1 night in Feb 2024
Response from Djana on 12 Feb 2024
Dear Melvin,Thank you for your feedback and for choosing our facility for your stay. We are glad to hear that you appreciated our ideal location, cleanliness, and comfortable amenities, including the warm shower.We understand how important it is to have enough space to feel comfortable during your stay. We appreciate your understanding that our rooms are designed to serve a specific purpose, despite this issue.Your rating of seven out of 10 is valuable to us and we take it as constructive feedback. We are always striving to improve our accommodations to better suit the needs of our guests. We hope you will consider staying with us again in the future. Regards,DjanaDuty Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jan 2024
Response from Djana on 13 Feb 2024
Hi Edward,Thank you for your high rating. Would love to welcome you back soon.Regards,DjanaDuty Manager

8/10 Good

Cherry

Liked: Cleanliness, staff & service
Very close to Ayala mall where everything you need is there and atm machines. Super convenient. Staff is great and respectful 👌❤️
Stayed 2 nights in Feb 2024
Response from Nerizza on 9 Feb 2024
Hello Cherry,Thank you for sharing your review and for choosing Red Planet Hotels. We are delighted to hear that you enjoyed your stay with us highlighting the convenience of our location and service of our staff. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager

6/10 Okay

Laurentiu

Liked: Cleanliness, staff & service
Good hotel for short stay
Stayed 1 night in Jan 2024
Response from Djana on 28 Jan 2024
Dear Laurentiu,Thank you for choosing to stay with us.We look forward to welcoming you again.Regards,DjanaDuty Manager

4/10 Poor

Youngkwang

Disliked: Cleanliness, amenities, property conditions & facilities
bathroom wasn't clean
Stayed 1 night in Dec 2023
Response from Djana on 12 Jan 2024
Dear Youngkwang,Thank you for taking the time to provide feedback on your experience. We sincerely apologize for any inconvenience caused by the cleanliness issue you encountered.Rest assured; we have shared your feedback with our team to ensure that necessary improvements are made to avoid such instances in the future. We sincerely appreciate your feedback, as it allows us to continually improve and provide a better experience for our guests. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention.Sincerely yours,DjanaDuty Manager

6/10 Okay

VENUS

Stayed 1 night in Dec 2023
Response from Nerizza on 1 Feb 2024
Hello Venus,Thank you for sharing your rating and for choosing Red Planet Hotels. We are glad that you enjoyed your stay with us. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
Room was perfect!
Stayed 1 night in Dec 2023
Response from Nerizza on 16 Dec 2023
Hello Jerry,Thank you for your perfect rating and for choosing Red Planet Hotel. We are delighted that you had enjoyed the hotel's basic concept. We hope to see you again in your next visit.Truly yours,NerizzaFront Office Supervisor

6/10 Okay

GRAHAM

Stayed 1 night in Dec 2023
Response from Nerizza on 16 Dec 2023
Hello Graham,Thank you for your rating and for choosing Red Planet Hotel. We appreciate you taking the time in rating us and somehow enjoyed your stay with us. We look forward to your next visit.Truly yours,NerizzaFront Office Supervisor

10/10 Excellent

Wendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Nerizza on 16 Dec 2023
Hello Wendall,Thank you for your perfect rating and for choosing Red Planet Hotel. We are thrilled that you enjoyed your stay with us. We look forward to your next visit soon.Truly yours,NerizzaFront Office Supervisor

6/10 Okay

Gord

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are very tiny. There is no drinking water coffee or vending machines
Stayed 2 nights in Nov 2023

2/10 Terrible

Elsa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not impressed with the cleanliness, noticed molds in the washroom. Handsoap dispenser keeps breaking. Almost to none handsoap and shampoo.
Stayed 1 night in Oct 2023
Response from Djana on 23 Oct 2023
Dear Elsa,Thank you for informing us about your dissatisfaction during your recent stay. The experience you described causes us deep concern as it does not represent the quality of service we strive at our hotel. Please accept our apologies. Your comment has been shared with our team to ensure that this kind of impression and experience should not happen again.We would like to assure you that this is not the kind of experience we strive to provide our guests and that corrective actions are to be implemented the soonest.Thank you once again for taking the time to write to us.Sincerely,DjanaFront Office Supervisor

8/10 Good

Wendall

Stayed 3 nights in Sep 2023
Response from Djana on 22 Oct 2023
Hello Wendall,Thank you for your rating and for choosing to stay at Red Planet Hotel. We are truly happy that you enjoyed your stay with us. We hope to see you again sometime soon.Truly yours,NerizzaFront Office Supervisor

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower barely drain , standing in pool of water, sink falling off wall. Room very small for two. Bed uncomfortable. Left early could not deal with and of course no refund. Only stayed 3 of 14 nights.Only decent thing of place is right across from Ayala mall.
Stayed 14 nights in Sep 2023
Response from Djana on 20 Sept 2023
Hi Robert,Thank you for your feedback. It is regrettable to know that the hotel's basic concept does not provide the needs that suit your standards and turned your stay into a bad experience. We take your feedback seriously and will use it to improve our services. Our rooms are designed to provide budget-friendly accommodation, but we apologize for any inconvenienced caused. Thanks again for your feedback.Sincerely yours,DjanaFront Office Supervisor

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Clean, good shower and good comfy bed. Basic and does the job well if on a budget. Its a busy location for traffic but also has lots of things close.
Stayed 3 nights in Sep 2023
Response from Nerizza on 16 Sept 2023
Hello Paul,Thank you for your review and for choosing Red Planet Hotel. We are delighted that you enjoyed your stay and we have met your expectations in terms of cleanliness, location and value for money. We look forward to your next visit soon.Truly yours,NerizzaFront Office Supervisor-OIC

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower and CR was large. Warm water with a lot of pressure. I liked the position of the safe. The room is small .. but I am not there to stay on the room. It is a short walk to Ayala Center for shopping and food. If you want local food, it is just a walk around the corner to get some street food for breakfast (or high-end western food nearby also). A lot of fast food places in Ayala , but in the food court area on the left are good local food venders and on the roof top some nice places to eat at.
Stayed 3 nights in Aug 2023
Response from Nerizza on 31 Aug 2023
Hello Richard,Thank you for your review and for choosing Red Planet Hotel. We are glad that you have enjoyed your stay and we have met most of your expectations. We truly appreciate you recognizing our efforts to give the best possible experience to our valued guests. We look forward to your next stay with us.Truly yours,NerizzaFront Office Supervisor-OIC

8/10 Good

Jerry

Travelled with family
Liked: Amenities
The best hotel for location, staff, and quality for cost per night! 24/7 Seven Eleven just next door!
Stayed 24 nights in Aug 2023
Response from Nerizza on 27 Aug 2023
Hello Jerry,Thank you for your feedback and for choosing Red Planet Hotel. We are delighted that you enjoyed your stay with us meeting most of your expectations in terms of value for money, location and service of our staff. We look forward to your next visit soon.Truly yours,NerizzaFront Office Supervisor-OIC

10/10 Excellent

Jayne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a value for money. A nice pleasant stay and hotel has easy acess to shopping.
Stayed 1 night in Aug 2023
Response from Nerizza on 20 Aug 2023
Hello Jayne,Thank you for your review and for choosing Red Planet Hotel. We are delighted that you had a pleasant stay with us, and we have met your expectations in terms of location and value for money. We look forward to your next visit soon as our valued guest.Truly yours,NerizzaFront Office Supervisor-OIC

8/10 Good

Rimo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Djana on 13 Aug 2023
Hi Rimo,Thank you for choosing to stay with us and we look forward to seeing you back again soon!Stay safe!DjanaFront Office Supervisor

2/10 Terrible

Juancho

Stayed 2 nights in Aug 2023
Response from Djana on 20 Sept 2023
Dear Juancho,Thank you for taking the time to leave us your rating however, we are concerned to get the 1 star rating. It would be much appreciated if details can be provided what made your stay poor. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. We hope to hear from you soon.

8/10 Good

Donato, Rosamond

Liked: Cleanliness, staff & service, amenities
Parking is not adequate for it's size.
Stayed 1 night in Jul 2023
Response from Djana on 12 Aug 2023
Hi Donato,Thank you for staying with us and for sharing your feedback, which will certainly help us to improve further.Truly yours,DjanaFront Office Supervisor

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and the staff was really helpful and courteous. My only note is that the room is very small and had no amenities… bring your own coffee and snacks.
Stayed 2 nights in Jul 2023
Response from Nerizza on 21 Jul 2023
Hello Joe,Thank you for your review and for choosing to stay at Red Planet Hotel. We appreciate that the service of our staff was a highlight during your stay. Your feedback will certainly help us to improve further. We hope to see you again soon.Truly yours,NerizzaFront Office Supervisor-OIC

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Back in Cebu
It was a great trip. The location of the hotel is perfect. There is a 7-11 under the hotel. Ayala Center Cebu is a 2 minute walk.
Stayed 6 nights in Jul 2023
Response from Nerizza on 16 Jul 2023
Hello Michael,Thank you for your perfect rating and for choosing Red Planet Hotel. We are so glad that you enjoyed your stay with us especially our best location. It was our pleasure to serve you and we look forward to serving you again.Truly yours,NerizzaFront Office Supervisor-OIC

2/10 Terrible

Larry

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
COLD PANCAKES AND EGGS, NOT SERVED WITH A SMILE
Yeah, no. The place is a dump. To say basic is an understatement. There is literally nothing in the room to give it any character, just a bare walled box in need of maintenance with a loud window air conditioner. No water kettle, wash clothes... Nothing. The breakfast is brought up to you in a box. Good morning, here are your COLD pancakes and eggs. And a bottle of WATER, your only drink option. Could we not get a juice? I booked two days. After the first day I went to the desk and asked if I could just get a refund on my second day booking so I could move as the place was not for me. The response: Sorry. Already paid online. You can speak to management. In MANILA. Seriously? So I ate the second day and moved to a real hotel that was not much more expensive. The higher ratings here in contrast to my experience make me wonder if they are all astroturf. AVOID.
Stayed 2 nights in Jun 2023
Response from Grace on 8 Jul 2023
Hello Larry, Information on the basic services are indicated in all our sites. Guaranteed booking terms once paid are also indicated in the standard booking confirmations sent. We regret that you felt that this policy did not meet your personal need and that the basic services was an understatement to your standard. We have taken note on your feedback on the cold pancakes and egg. This was already relayed to our restaurant partner. Ordered packed breakfasts are served like any food delivery as the Hotel does not have a restaurant on site to serve the meal on a plate. We value our reputation so much and would not intentionally cause doubt on our integrity by creating false reviews. We would like to assure you that we will continually work hard to meet our guests needs and to deserve their recommendations and appreciation. Kind regards,GraceHotel Manager

8/10 Good

BRUCE

Stayed 1 night in Jun 2023
Response from Djana on 3 Jul 2023
Hi Bruce,Thank you so much for the high rating and for choosing to stay with us. We hope you did enjoy your stay.Stay safe!DjanaFront Office Supervisor

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was low cost, and close to the mall we wanted to visit. You get a bed, tv, hair dryer, and cr here.
Stayed 1 night in Jun 2023
Response from Nerizza on 24 Jun 2023
Hello Matthew,Thank you for sharing your review and for choosing Red Planet Hotel. We are glad that your stay with us was pleasant bearing the hotel's basic concept and that our location was very near with Ayala Mall. We look forward to your next visit with us.Truly yours,NerizzaFront Office Supervisor-OIC

10/10 Excellent

Maricris

Stayed 1 night in Jun 2023
Response from Nerizza on 24 Jun 2023
Hello Maricris,Thank you for your perfect rating and for choosing Red Planet Hotel. We are delighted that we have met most of your expectations. We look forward to your next visit soon.Truly yours,NerizzaFront Office Supervisor-OIC

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, near excellent shopping and restaurants. Rooms are reasonably priced. Staff was great
Stayed 3 nights in May 2023
Response from Grace on 30 May 2023
Hello Jean,We are happy to know that it was a. excellent stay and that you found the staff service great. Thank you very much for sharing with us your encouraging review.Kind regards,GraceHotel Manager

10/10 Excellent

Liesel

Liked: Cleanliness, staff & service
Clean but very small room
Stayed 2 nights in May 2023
Response from Grace on 30 May 2023
Hello Liesel,Thank you for the perfect rating. We are very delighted to know that it was a great stay.Kind regards,GraceHotel Manager

10/10 Excellent

Jan Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Very near IT Park
Stayed 1 night in May 2023
Response from Grace on 30 May 2023
Hello Jan,Thank you very much for taking the time to rate your stay. We are very happy to know that it deserved a perfect rating.Looking forward to welcome you back.Kind regards,GraceHotel Manager

4/10 Poor

Aida M

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The good thing about this property is located across a shopping mall and 7 eleven store but it’s very inconvenient due to lack of closets, countertops, and every time we took a shower the floors misted up with condensation and limited with towels supply.
Stayed 5 nights in May 2023
Response from Grace on 27 May 2023
Hello Aida,It is regrettable that you find the basic services do not provide the expected comfort. Please be assured that we will continually look for ways to serve you better.Kind regards,GraceHotel Manager

6/10 Okay

Rey

Stayed 1 night in May 2023
Response from Grace on 30 May 2023
Hello Rey,Thank you for taking the time to rate your stay. We look forward to making your next stay better.Kind regards,GraceHotel Manager

10/10 Excellent

jayne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I will definitely come back to stay in this hotel. Very accessible to everything. Excellent staff!
Stayed 2 nights in Apr 2023
Response from Djana on 21 Apr 2023
Dear Jayne,Thank you so much for your wonderful review! We are so delighted to hear you enjoyed your recent stay with us. We surely look forward to your next stay!Stay safe!Djana A. CometaFront Office Supervisor

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean, organized, price competitive.
Stayed 1 night in Apr 2023
Response from Djana on 21 Apr 2023
Dear Mike,Thank you for your feedback and for choosing Red Planet. It was our pleasure to serve you and we look forward to serving you again soon.Thank you,Djana A. CometaFront Office Supervisor

10/10 Excellent

Dalia

Stayed 4 nights in Apr 2023
Response from Grace on 27 May 2023
Hello Dalia,Thank you for the perfect rating. It is greatly appreciated.Regards,GraceHotel Manager

4/10 Poor

denise

Stayed 1 night in Apr 2023

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Apr 2023
Response from Nerizza on 7 Apr 2023
Dear Gabriel,Thank you for your wonderful feedback and for choosing Red Planet. We are so pleased to hear you enjoyed your stay and found our strategic location to your liking.At Red Planet, we make every effort in providing our guests with the best possible customer service and with a clean, comfortable room.It was our pleasure to serve you and we look forward to serving you again soon.Truly yours,Nerizza Imelda C. BorbajoFront Office Supervisor-OIC

10/10 Excellent

norjin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect and good budget hotel.
Stayed 1 night in Mar 2023
Response from Nerizza on 7 Apr 2023
Dear Norjin,Thank you for taking the time to share your feedback with us and for choosing Red Planet. We are delighted to know that you have enjoyed your stay and that we have met most of your expectations in terms of cleanliness, service of our staff and value for money.We are looking forward to having you again as guest in our hotel.Truly yours,Nerizza Imelda C. BorbajoFront Office Supervisor-OIC

6/10 Okay

Florante

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just standard
Linens are dirty. Many crawling insects.
Stayed 3 nights in Mar 2023
Response from Djana on 13 Apr 2023
Dear Florante,I’m very sorry to read of your experience and hope you will accept our deepest apologies for the disappointment. Rest assured that this will be looked into. Thank you for letting us know of your feedback as it enables us to target problem areas that needs to be addressed. We are hopeful that this will not deter you from staying with us in the future.Kind regards,Djana A. CometaFront Office Supervisor

10/10 Excellent

Emie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleaned , staff are accomodating , very convenient hotel all access in malls walking distance so nice .. Thank u
Stayed 3 nights in Mar 2023
Response from Nerizza on 29 Mar 2023
Dear Emle,Thank you for your wonderful feedback and for choosing Red Planet. We are so pleased to hear you enjoyed your stay and that we have met most of your expectations in terms of cleanliness, service of our staff and value for money.It was our pleasure to serve you and we look forward to serve you again soon.Truly yours,Nerizza Imelda C. BorbajoFront Office Supervisor-OIC

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Djana on 30 Oct 2023
Dear Robert,Thank you for the rating and for choosing to stay with us. We look forward to your next visit.Regards,DjanaFront Office Supervisor

8/10 Good

William

Liked: Staff & service
Stayed 6 nights in Mar 2023
Response from Nerizza on 18 Mar 2023
Dear William,We appreciate you taking the time in recognizing our efforts and look forward to your return visit as our valued guests.We hope to see you soon at our Planet.Truly yours,Nerizza Imelda C. BorbajoFront Office supervisor-OIC

8/10 Good

ANTONIO RIZALDE

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible near shops and reasonable room price. Safe clean.
Stayed 1 night in Mar 2023
Response from Nerizza on 16 Mar 2023
Dear Antonio Rizalde,At Red Planet, we make every effort in providing our guests with the best possible customer service and with a clean, comfortable room.We thank you for choosing to stay with us and we will see you again soon.Truly yours,Nerizza Imelda C. BorbajoFront Office Supervisor-OIC

8/10 Good

Robuen

Stayed 1 night in Mar 2023
Response from Nerizza on 14 Mar 2023
Dear RobuenWe appreciate you taking the time in recognizing our efforts and look forward to your return visit as our valued guests. Sincerely yours,Nerizza Imelda C. BorbajoFront Office Supervisor-OIC

10/10 Excellent

Kelvin

Stayed 2 nights in Mar 2023
Response from Nerizza on 14 Mar 2023
Dear Kelvin,We appreciate you taking the time in recognizing our efforts and look forward to your return visit as our valued guests.In the meantime, please stay safe.Sincerely yours,Nerizza Imelda C. BorbajoFront Office Supervisor-OIC

10/10 Excellent

ANTONIO RIZALDE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the high-end shopping mall, excellent location for vacation or business stays. Downside is not having parking for clients.
Stayed 1 night in Mar 2023
Response from Djana on 9 Mar 2023
Dear ANTONIO RIZALDE,Thank you for choosing to stay with us and we hope to see you again sometime in the future.Stay safe!Djana A. CometaFront Office Supervisor

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotels from red planet
I love red planet hotels Super clean Super cheap Above and behond Friendliness from all staff I highly recommend
Stayed 5 nights in Feb 2023
Response from Djana on 9 Mar 2023
Dear Andy,Thank you very much for the perfect rating and for taking the time to share your comments about your recent stay with us. We are thrilled to hear how much you enjoyed your experience with us and very much appreciate your kind words and compliments. We thank you for choosing to stay at Red Planet Hotels!Truly yours,Djana A. CometaFront Office Supervisor

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Red Planet is constently good value for money. I found it relaxong after 20 hours of flying and enabled me to recuperate from exhaustion in very quickly. The room is a lttle small but very clean. It seems the soap dospensers are always falling apart. But Red Planet is always my choice when travelling if one is available.
Stayed 1 night in Feb 2023
Response from Djana on 9 Mar 2023
Dear John,At the Red Planet, we make every effort in providing our guests with the best possible customer service and with a clean, comfortable room. We appreciate you taking the time in recognizing our efforts and look forward to your return visit as our valued guests.Truly yours,Djana A. CometaFront Office Supervisor