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Reviews of Main Hotel & Suites

3 out of 5
Main Hotel & Suites
J. Panis Road, Old Banilad Road, Kasambagan, Cebu, Cebu

Reviews

8.4

Very good

Rating 10 - Excellent. 66 out of 182 reviews" "
Rating 8 - Good. 83 out of 182 reviews" "
Rating 6 - Okay. 26 out of 182 reviews" "
Rating 4 - Poor. 5 out of 182 reviews" "
Rating 2 - Terrible. 2 out of 182 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ideal for what I was looking for. I just needed one night to rest and to relax. The staff was exceptional very friendly, diligent and competent. It’s an older hotel setback from the street, but very well maintained.
Stayed 1 night in Jan 2024

10/10 Excellent

Haydee Dela

Liked: Cleanliness, staff & service, property conditions & facilities
Overall service is great. My only concern is that they don’t have hotel service. During the time I was scheduled to attend the wedding I experienced to get the taxi and Grab so I ask the hotel if they available service but unfortunately no service available. We are 15 minutes late on the event.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it's location, it's quietly out of traffic yet it's closed to multiple shopping mall and dining option and about 5 min walk to Gaisano grocery store or country mall.
Stayed 13 nights in Dec 2023

10/10 Excellent

Fe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were awesome, requests were fast to avail, rooms are clean and room temperatures were great. There’s a restaurant at the ground level and foods were good and reasonably priced.
Stayed 3 nights in Nov 2023

6/10 Okay

Venus

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Hotel has friendly staff, good service but cleaners should be supervised and taught how to thoroughly clean especially the toilet base has yellow stuff surrounding it plus the bathroom rug is always dirty looking. Pillow cases were not bright white and needs bleach to whiten it otherwise hotel has a homey atmosphere and nice.
Stayed 7 nights in Sep 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 8 nights in Sep 2023

6/10 Okay

Zain Ali

Liked: Staff & service
The floor of the room was clean. But the walls seemed cracked. The air conditioner was making wierd noises throughout the night and the room had dim lights. The room was spacious. Good customer service by the reception.
Stayed 1 night in Feb 2023

10/10 Excellent

Charisma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were so nice, room size is just perfect for our family. The beds are so comfty, clean and the breakfast was so good.
Stayed 1 night in Feb 2023
Response from Princess on 6 Mar 2023
Dear Charisma,Thank you for taking the time to share your feedback, we are so delighted to hear that you enjoyed your experience at the hotel. We look forward hosting you next time aound your visits bring you back to Cebu City.Best Regards,PrincessFront Office Associate

8/10 Good

carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the access to the building
Stayed 1 night in Jan 2023

8/10 Good

Marie Anne

Travelled with family
Liked: Cleanliness, staff & service
Great value for the price, basic clean hotel, close to everything. Excellent customer service.
Stayed 2 nights in Jan 2023
Response from Princess - Front Office Associate on 6 Mar 2023
Good day Marie Anne,Thank you for taking time to share your feedback, we are so delighted to hear that you enjoyed your experience at the hotel. We look forward hosting you next time around your visits bring you back to Cebu City.Best Regards,Princess Front Office Associate

10/10 Excellent

Kerry

Stayed 1 night in Nov 2022

10/10 Excellent

MARIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and accommodating
Stayed 3 nights in Apr 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's inexpensive and clean. Everything works. Very attentive staff. Nice breakfast.
Stayed 5 nights in Mar 2022

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is pretty good
Stayed 2 nights in Mar 2022

2/10 Terrible

Krisline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As I booked the room I paid for an extra person thinking we would have an extra bed. Instead of notifying us that I didn't pay for the extra bed and only the food. All they said was they didn't have the bed for us.There was no helping from the staff for us to be comfortable. TV didn't work and there's not much amenities. For being a suite, it wasn't what I was expecting! I will not recommend this hotel for anyone.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value stay
Great value
Stayed 1 night in Nov 2021

10/10 Excellent

Geralde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a Hotel....
Quick Unplanned Staycation. Hotel is surprisingly comfortable. It’s tucked behind a Main Street but accessible. Minimal staff but amazing service. Very economical and with breakfast... My new “to-go” hotel in cebu. Thank You for a wonderful stay
Stayed 2 nights in May 2021

8/10 Good

Wilfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, very comfortable and the staff is great, friendly and polite.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property looks clean, all staff is very friendly and polite the free breakfast was good. They go beyond their way to make your stay feel very comfortable. The only reason I didn’t give 5 stars is because we had water leaking from somewhere in the bathroom.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
No clear signage going to the hotel from main highway. Entrance street is terrible
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was tired with heavy luggage I came in before check-in time but accepted me. I took a shower and slept well! Thank you
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
It was ok for d price i pay.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Jens Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lotsa lotsa lots TRAFFIC !
Only problem we had was no hot water one day. Guest service lades did not offer uch guidance.
Stayed 2 nights in Dec 2018

8/10 Good

SUNG KUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

HH

Liked: Staff & service, room comfort
Best thing about this hotel is the free breakfast buffet. Hotel room was a bit dated but clean.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Julah

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Good: They accommodate our early check in time due to me being not well. Bad: The taxi can't get in the main road to the hotel due to some land dispute. Then the room we were in always has this annoying smell (drainage-smell in the bathroom area and food-smell in the room like the exhaust from the house nearby seeped into the room. My first towel (which I haven't used) has a stained ?looks like a yellow-coloured stained.
Stayed 3 nights in Sep 2018

10/10 Excellent

Mirza, Salt Lake City, Utah

Liked: Cleanliness, staff & service, room comfort
Nice hotel. I stay there for about 3 weeks I like it, of the main street very quiet considering all the traffic block away. KUDOS to most helpful and professional security guys I ever meet so far,, and to the front desk and café staff. I have used Taxi and Grub to go around and they have hard time finding location despite all this technologies (GPS, etc..) I have one suggestions' for Management: to put sign on main street on both corners.
Stayed 15 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and helpful. The breakfast is tasty and the restaurant staff are great
Stayed 2 nights in Aug 2018

10/10 Excellent

Stef, Negros Occidental

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

HangSuk, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean room and bathroom. Located near the IT park. A bit far from the city center considering the traffic. Breakfast was just so so.
Stayed 3 nights in Jul 2018

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Stayed 1 night in Jun 2018

10/10 Excellent

Helen Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
We love the place, love the service, love the staff, love the food. We spent a week here and everything was just awesome. Thank you to all staff.
Stayed 7 nights in May 2018

10/10 Excellent

Rommel, Quezon City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel, it simple but it has nice clean rooms, the staff was really friendly and helpful with what I need. I will definitely consider this hotel again on my next trip.
Stayed 2 nights in May 2018

8/10 Good

Graham, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money.
The staff are great, always smiling and willing to help. My room was comfortable and had everything I needed except maybe a fridge and kettle. The inclusive breakfast is a bonus but nothing special. During my stay there was a dispute over the road outside, my toilet did have a leak, the air con is noisy and they ran out of clean towels but this does not deter me from stating that this hotel is certainly value for money.
Stayed 6 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff that took care of the admission is not friendly and a bit arrogant. But other staffs are very accommodating and helpful. Heater was not working, I need to shower on different room. Hotel had a beachfront. The suite is spacious. Breakfast spread is above average.
Stayed 1 night in Mar 2018

8/10 Good

iyah , manila

Liked: Cleanliness, property conditions & facilities, room comfort
excellent
nice staff,breakfast,location,bed is very good,pag balik ko ng cebu sa main suit hotel ulit ako mag stay.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

L, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Will diffinitely come back! everything is great in hotel! Only issue is the road works on d way to the hotel.
Stayed 3 nights in Mar 2018

6/10 Okay

DAVID

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Gone down hill since Oct 2017
I feel the first impression of this hotel is not good compared to my last stay only 4 months ago.You cannot get to the hotel as the road has barricade of concrete sewer pipes and vehicles blocking the entrance so the porters has to ferry your luggage to the door,I think this is very bad.Overall the standards seam to be slipping apart from house keeping.The safe in my room was not bolted to anything so useless.When I pointed this out to staff,they just laughed.Breakfast was terrible and I didn't bother getting up for it even though it was included in price.So I think there needs to be serious efforts made immediately to improve standards.
Stayed 7 nights in Feb 2018

8/10 Good

Florivie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
the hotel is nice, simple, and clean. the room was big and cleaned daily. the bathroom was also big, but there was poor supply of hot water. the breakfast was very filling. staff were nice. there was free wifi though not that reliable. the location was just around 30 mins from the airport, but unfortunately they have issues with the road towards the hotel entrance during our stay. hopefully they can settle the issue soon. generally a great stay.
Stayed 3 nights in Feb 2018

10/10 Excellent

Maneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mrspink, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value lovely comfortable room
Exceeded expectations- great value friendly staff. Lovely large room. Few mins walk to a small mall with some fast food type oriental eateries and a pizza hut that serves beers. Supermarket there if you want beer etc in your room. Great for a short overnight stay if you're flying/catching ferry next day. Breakfast very limited but can't complain for the price of the room.
Stayed 1 night in Feb 2018

10/10 Excellent

Helen Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had a great stay!.. thank you!