Front of property

Reviews of Hotel Elizabeth Cebu

3.5 out of 5
Hotel Elizabeth Cebu
Archbishop Reyes Avenue Camputhaw, Cebu, Cebu

Reviews

8.2

Very good

Rating 10 - Excellent. 285 out of 777 reviews" "
Rating 8 - Good. 323 out of 777 reviews" "
Rating 6 - Okay. 105 out of 777 reviews" "
Rating 4 - Poor. 32 out of 777 reviews" "
Rating 2 - Terrible. 32 out of 777 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Always consistent, we stay regularly and it is very good overall.
Stayed 1 night in Mar 2024

10/10 Excellent

Rory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The attentiveness of the service staff was great. The spaciousness of the room and it's layout were very good. The loop into the hotel made ride pickup and drop off very easy. The breakfast was amazing(at least for my stay). I didn't add it during my booking but purchased morning of and was glad i did. A walk to Ayala Terraces and many nearby eateries. This may become my staple when visiting.
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

TAKUYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for no laundry service that is available on the description of service online, the service is pretty good overall.
Stayed 5 nights in Dec 2023

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their hot water was really hot, unlike the other Hotels I have stayed at. Also, they were able to accomodat me during their breakfast eventhough I came late.
Stayed 2 nights in Dec 2023

10/10 Excellent

Masahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you hotel Elizabeth
Four days stay at the hotel. They made us comfortable when we faced an urgent situation. I will go back to them when I visit Cebu later days.
Stayed 5 nights in Dec 2023

8/10 Good

Robert F Henning

Travelled with family
Liked: Cleanliness, staff & service
I have stayed at this property many times over the last seven years and found the staff to be excellent. The hotel is rather aged, but they do their best to keep it looking as good as possible. Breakfast on some days is superb and other days, often lacking of food selection, and often times they do not refill in a timely fashion. I am surprised that they can have anywhere from 30 to 150 people, dining for breakfast, and yet they have one small toaster that can handle two pieces of bread. The restaurant staff is very pleasant and efficient and keep the area very clean. I keep coming back because it's the kind of hotel that can make you feel at home. One of the best highlights is the Ayala Center Mall is just a three minute walk and a very large metro grocery store that has absolutely everything at your fingertips. Sometimes breakfast is included in the room charge and other times it is not depending on who you book with and what rate you can find online on third-party websites. But the cost of the breakfast is very reasonable. Should you have to pay and very young children are often charge only once for two children. The location is very centralized and convenient. Are they 24 hour 7-Eleven store just a three minute walk away? The biggest highlight is the front desk, staff and supervisors as they are fast and efficient and pleasant and helpful as can be. The hotel is very safe are they doorman 24 hours a day and the porters are efficient and pleasant.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lourlyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to 3 other hotels including Waterfront lahug. But we LOVED Hotel Elizabeth the most!!!! We loved the big rooms, and its convenience to Ayala mall. I would definitely recommend this hotel to anyone!!!
Stayed 2 nights in Nov 2023

6/10 Okay

Michael

Stayed 1 night in Nov 2023

8/10 Good

Pauline Desiree

Liked: Staff & service
Disliked: Cleanliness
The staff and guest service was amazing. This made up for the dated-ness of the furniture and the room. Unfortunately, we experience tiny cockroaches that came out of the bathroom drain. Hence the lower score on cleanliness. We weren't too freaked out but other guest in the future may well be. We would definitely still recommend this hotel to family and friends staying in Cebu City.
Stayed 4 nights in Sep 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
What was unique about the property was its location and accessibility to other places in town.
Stayed 4 nights in Sep 2023

2/10 Terrible

Roger

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a night at this hotel but I could not find a way to cancel the stay. They make it impossible to contact them for that reason. I won't book with them again.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed many times, this time room was poor ish, beds, 3 singles left us with backaches, bathroom needs maintenance like lose toilet seat. Good though, staff nice as.
Stayed 2 nights in Jun 2023

8/10 Good

Michael

Liked: Property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare with both parties
I stayed one night and asked to cancel the rest of my stay because a super typhoon was approaching and I didn’t feel safe. The hotel said it was ok to that I needed to contact hotels.com for refund.I called Hotels.com and they said they would provide a refund after speaking with the Elizabeth hotel. I left the country thinking everything was taking care of but now I received a email saying the refund couldn’t happen because they could reach the hotel. So now I am in a endless email chain and calling daily to figure out why this is happening. Very unprofessional and not putting customers safety first over profit.
Stayed 4 nights in May 2023

10/10 Excellent

Nikka

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel for my parents - they found it neat and clean, had good a/c, and exceptional customer service. They had issues with the bathroom sink not draining, and the hotel staff were there almost immediately to assist. The hotel is within walking distance from Ayala Center, a major Cebu mall and the location is convenient. 10/10, would recommend.
Stayed 1 night in May 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Place is clean & very convenient. Staff is very good! I highly recommend, besides every time I’m in Cebu I’ll always stayed in this hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Nicolyn

Stayed 2 nights in Jan 2023

10/10 Excellent

Neil

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
cleanliness

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff. Very clean. King size bed is very comfortable. Gym equipment needs attention.
Stayed 4 nights in Nov 2022

8/10 Good

Joshua

Stayed 2 nights in Nov 2022

6/10 Okay

Alvin Cheng

Travelled with group
Liked: Staff & service, room comfort
Comfortable but need some upgrades
The hotel is very well maintained. Cleanliness and amenities are excellent. However, there are rooms for improvement given that this is a relatively old hotel. for examples, the lightings in the rooms are dark, some corners in the bathrooms need to be re-painted or remodeled, some towels are wearing out. The hotel has a restaurant which provides excellent services and food too. In overall, hotel staffs including the receptions are very friendly and helpful. I will most likely come back to stay here if their rate remains competitive.
Stayed 2 nights in Nov 2022

2/10 Terrible

Harlyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Really awful room and hallway smell caused me to have runny nose and cough for days after our stay. The staff were nice and accommodating and moved us to a different room but the room still had a bad smell. I would not stay here again.
Stayed 1 night in Nov 2022

8/10 Good

leslie

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are kind and helpful.
Stayed 2 nights in Oct 2022

10/10 Excellent

Rex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so accommodating! From the wait staff in the hotel café, to the front desk and housekeeping! Everyone made sure we enjoyed our stay! Prime location too as it was in the business district of the city so shopping and dining were a stone’s throw away. Will definitely book this hotel again on future trips!
Stayed 11 nights in Oct 2022

8/10 Good

June

Stayed 1 night in Oct 2022

4/10 Poor

Chad

Disliked: Staff & service, property conditions & facilities
Wouldn’t move the extra bed in my living room. Tv wouldn’t work, no shower pressure, bathroom door broke.
Stayed 5 nights in Oct 2022

10/10 Excellent

Jason

Stayed 1 night in Oct 2022

10/10 Excellent

Giuseppe

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect stay
Stayed 1 night in Sep 2022

8/10 Good

Kenneth, Wheat Ridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean updated hotel close to ayala ma. Very economical and definitely worth the price. Nice bathroom with hot water. Air conditioned takes a while to work but it does work and has a small fridge. Beds are the same as every other filipino hotel. Gym. I did not try breakfast
Stayed 1 night in Sep 2022

8/10 Good

Maricor, Whiting

Travelled with family
Liked: Cleanliness, staff & service
Staffs are friendly and accomodating. The room is too small. I like the rain shower but the sink clog- up.
Stayed 1 night in Sep 2022

10/10 Excellent

Maybelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the suite room which had 4 beds. Stay was great.
Stayed 2 nights in Sep 2022

8/10 Good

Jonah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location very near to Ayala
The checkin process was alright. They required ID’s for all guests. The elevator was secured because only guests with a keycard could use it. The room was too dim for me, I was looking for another light source because I felt there was not enough light in the room. Overall, the room was clean and comfortable.
Deluxe Single Room
Stayed 1 night in Sep 2022

8/10 Good

Myra

Stayed 2 nights in Aug 2022

10/10 Excellent

Ailene

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We stayed there 2 weeks. Staff went above and beyond to make sure our rooms we clean and beds fresh. Next visit we will stay there again
Stayed 7 nights in Aug 2022

10/10 Excellent

Maria Lourdes

Stayed 2 nights in Aug 2022

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Comfy
Stay was great and comfy..
Stayed 4 nights in Jul 2022

8/10 Good

Ann Frances Marie, Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 2 nights in Jul 2022

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Ayala Center. Pleasant staff and the room is very clean. This hotel will be the hotel I’m going to check in everytime I’m in the city👍
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms and good location
I was very happy here, the executive suite was wonderful
Stayed 7 nights in May 2022

10/10 Excellent

Renz Christian G.

Stayed 2 nights in Jun 2022

6/10 Okay

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice facility. But its the little details that count
Stayed 1 night in Jun 2022

6/10 Okay

RECARLYN

Travelled with family
Disliked: Cleanliness
There were cockroaches in the room. Towels that were supposed to be white looked gray and dirty. Food at the cafe does not seem to match the description and did not taste appealing.
Stayed 2 nights in Jun 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff ac in room worked great
Stayed 13 nights in May 2022

8/10 Good

Michael

Stayed 3 nights in May 2022

10/10 Excellent

Erlyn

Stayed 2 nights in May 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Bed is only issue it’s a king size bed and is very stiff mattress and makes my back hurt and hard to sleep!
Stayed 1 night in May 2022

6/10 Okay

aquilina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2022

8/10 Good

Sean, Chula Vista

I love the genuine smiles and helpfulness of the staff, especially the dining area employees. If there’s one thing, the hotel needs to upgrade their towels as they appear old and overused. Otherwise, it was a great 2-week stay.
Stayed 14 nights in May 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room and bed, but its too much noise because my room its next to the facilities it's too much banging stuff. I always jumped to my bed. I don't know what there doing.
Stayed 6 nights in May 2022