Hallway

Reviews of Grand Isabella Residences

3 out of 5
Grand Isabella Residences
80 Aptiong Street, Brgy. Kamputhaw, Cebu

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 4 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

4.4/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

david, lady lake

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I checked in after office hours and did not receive the room I expected. But the next morning I addressed my concerns to the staff and with the approval of the owner I was able to view 2 other room options and pick my choice from the 2 available units. After that my remaining 10 days were very pleasant. The staff and the owner are very nice and accommodating. These units are perfect for long stays because of the compete kitchen and extra bedroom and bathroom. I will stay there again on my next trip to Cebu.
Stayed 11 nights in Dec 2023

10/10 Excellent

Lizarene

Travelled with family
Liked: Cleanliness, room comfort
Amazing
Stayed 4 nights in Nov 2023

4/10 Poor

Evelyn

Stayed 3 nights in Oct 2023

4/10 Poor

Dannie

Disliked: Cleanliness, amenities, property conditions & facilities
Old, bad smell
Stayed 2 nights in Nov 2023

6/10 Okay

Nathan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from elsie on 20 Oct 2023
Thank you for the review.We will take note on this for us to do better .

8/10 Good

asuncion

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

stephen

Liked: Cleanliness, room comfort
Fun
The staff is very good nice people
Stayed 8 nights in Dec 2022

8/10 Good

Kenneth, Wheat Ridge

Travelled with partner
Liked: Cleanliness
nothing special.. just an apt although missing some amenities that exist for a hotel small tv and only in bedroom hot water shower close to ayala mall but nothing else free parking friendly staff
Stayed 1 night in Sep 2022

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very welcoming, smiles all around and I felt at Home, will definitely return
Stayed 7 nights in Feb 2020

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Olivier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Good parking spot,
Stayed 1 night in Aug 2019

8/10 Good

Montroy, Wilmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the money
Attention. Attention. This is a real review of the hotel Grand Isabella. GI room 306 is very nice and convenient to Ayala center. You can walk there in less than 10 mins. Don't really need a cab. Okay, the unit have 2 rooms, which the hotels does not describe that it's a 2nd room with a twin bed. The main room is a queen. There are 2 problems with this room. The wifi is very weak in the rooms but works perfect in the living room/dining area/kitchen area. The second problem is only 1 tv and its in the main bedroom, not the living room. It would been nice if the living room had a tv. The front desk lady is nice. She have lots of knowledge about the area. The staff came to clean almost everyday. They are really nice hotel. Will I return to this hotel, yes, definitely if its only me or 1 other person and I would ask for room 306 again. If you come with a group, get multiple rooms or go somewhere else because there is only 1 tv in the room. Maybe I'll load pictures of room when I have the opportunity.
Stayed 7 nights in Mar 2019
Response from elsie on 4 Apr 2019
Hi thank you for staying with us. Ill take note for the things we have to improve. I do appreciate your positive comments to us. Hope to see you here in the near future. Once again, thank you so much.

10/10 Excellent

Leif Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Loved the stay, big, comfortable and hassle free stay. Will come back for sure. Walking distance to Ayala, just perfect
Stayed 4 nights in Oct 2018
Response from cecil on 15 Feb 2019
Thank you for choosing our place Grand Isabella Residences your home while vacationing Cebu City. You are always welcome to stay with us. God bless.

4/10 Poor

Al, California

Disliked: Staff & service, room comfort
Too bad I didn’t book the hotel next door. Larger, nicer, and less expensive. Not enough soap in the rest room and no wash and hand towels. I had to ask. Also water was not available after 6pm
Stayed 2 nights in Sep 2018
Response from cecil on 4 Oct 2018
Thank you so much for your honest review, we will take this into consideration in to making Grand Isabella Residences a better place for everyone. As for the toiletries, we provided the basic necessities but we would have been more than happy to provide you with more.

10/10 Excellent

MERCILINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good for family. The convenient place to stay and near to Ayala Mall. Very accessible to public transpo and easy to get taxi.
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Average, needs updating.
We stayed in 2 units. The units are dated and in desperate need of updating. The furnishing shows its age and are worn. One day our rooms were not cleaned, when I inquired, the reason was that they thought we were in the rooms all day.
Stayed 5 nights in Feb 2018

8/10 Good

Lin, Sydney

Liked: Staff & service
Nice and comfortable, budget wise.
Guard are respectful. Old accommodation but pass to my standard as ithe location near to Cebu Ayala shopping Mall. The name of Grand Isabella is unknown to most taxi drivers but once you know already to advise them that its only in the next building of MJ Hotel then no problem. Looking forward to stay in Grand Isabella Suits again .My family enjoyed our stay here for 3 days. Just a reminder upon check in to make sure you confirm your payments as they gonna ask you for your bill. My eyes rolled when the ladiy at check in requires me to pay. I replied to her thatt it was already deducted on my credit card by expedia. She just smile....what the heck!
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel in the city
All good. Stayed for couple nights. Hotel location is in the city so easy walk to the malls etc. Had an incedent with the electric kettle and been charged for it. Security guard are very helpful if you need to get a taxi. The hotel is fairly new and nice decor. Toilet need floor mats to avoid slips and provide toilet paper, they should provide coffee and tea as well as the electric kettle is provided.
Stayed 2 nights in Dec 2017
Response from cecil-reception incharge on 10 Jan 2018
Thank you for the nice compliment. For the tissue paper we will take note for that. Usually tenant who avails for daily stay we will provide it for the whole duration of the stay. For the coffee we have provided it already. But next time we put extra. Thank you.

8/10 Good

LEE

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

øystein

Liked: Cleanliness, room comfort
utmerket
meget bra. flott hotel so ligger ganske roligt til i en ellers stor by. fantastisk service innstilte folk som jobber der. anbefales.
Stayed 19 nights in Aug 2022

2/10 Terrible

topa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
クーラーから水が出ている。4人で予約したのに1ダブルと簡易ベットのみ。
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
スタッフの対応と清潔さは、普通でしたが… 部屋に蚊が多い事!! 何十匹と処分しましたがまだまだ居て、気になって眠れませんでした。 また、部屋にはドライヤーやティシュ、ハンドタオルなどもなく、不便でした。
Stayed 2 nights in Aug 2019

10/10 Excellent

Vanessa, Stuttgart Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
geräumiges Apartment
it’s very nearly from Ayala Mall, only 4 Minutes walking distance. And nearly to any Banks(Citibank,BPI,BDO)
Stayed 4 nights in Sep 2018
Response from cecil-reception incharge on 4 Oct 2018
Yes, very convenient to the Banks and the Mall. Thank you so much for staying with us. Looking forward to see you in your future travels in Cebu. God bless.....