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Reviews of Diplomat Hotel

3 out of 5
Diplomat Hotel
90 F Ramos St., Cebu, Cebu

Reviews

7.0

Good

Rating 10 - Excellent. 59 out of 347 reviews" "
Rating 8 - Good. 125 out of 347 reviews" "
Rating 6 - Okay. 109 out of 347 reviews" "
Rating 4 - Poor. 33 out of 347 reviews" "
Rating 2 - Terrible. 21 out of 347 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ken.michelle

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
You sold us rooms from a hotel that’s been closed for nearly two years leaving our daughters stranded without a place. Well done!
Stayed 2 nights in Sep 2021

8/10 Good

jocylen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bed is very small, bath room no floor towel, no face towel and the floor in the room is awful isn’t mop...
Stayed 3 nights in Jan 2020

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good basic hotel with no frills. Good price
Decent basic hotel with no frills. Can't go wrong for the price
Stayed 1 night in Jan 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Convenient Room needed attention window would not lock
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Friendly Staff Room not Clean. But Acczetable for the Price, good Place to move around
Stayed 6 nights in Dec 2019

6/10 Okay

Doris

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

4/10 Poor

Miguel, Bacolod

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I like the accessibility of the hotel to my meeting venue. I don't like the cleanliness of the room.
Stayed 2 nights in Oct 2019
Response from nep on 23 Oct 2019
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
An old hotel but location is fairly good. Opposite one can find some local eateries, and massage shops are everywhere near the hotel
Stayed 7 nights in Oct 2019
Response from nep on 23 Oct 2019
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
This hotel is dated. Friendly and helpful staff. Old linens so worn there were practically holes in them. Did not eat in the restaurant. Good location close to dining, shopping, nightlife and transportation. All in all it was good for the lower cost.
Stayed 2 nights in Oct 2019
Response from nep on 23 Oct 2019
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great hotel , great staff , great room service , but the cleanliness of the room was not good .
Stayed 3 nights in Oct 2019
Response from nep on 16 Oct 2019
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty...walking barefoot my feet turned black...the shower curtain was beyond filthy...It took them 2 hours to bring me an extra towel that I ordered and charged me 50 pesos and they would not give a second one...the refrigerator was a joke with no shelves in it and water sitting at the bottom...the counter top was dirty and probably not cleaned for a while...There was no mirror in the room except the one in the bathroom...there was no bidet in the bathroom...This cannot be a 3 stars hotel...I wouldn't even give it one star...I do not recommend this hotel and I will never stay there again...
Stayed 1 night in Sep 2019
Response from Nep on 16 Oct 2019
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Roljune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I am having a very comfortable stay at the hotel.
Stayed 2 nights in Jun 2019
Response from nep on 23 Oct 2019
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a refrigerator Is Very Nice, I like ice cold water in the AM and this is the only place that I have found that has this .
Stayed 3 nights in May 2019
Response from nep on 23 Oct 2019
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

6/10 Okay

Russell

Liked: Cleanliness, room comfort
Disliked: Staff & service
Dissatisfied with the service.
Check was dismal no service what so ever why work in a hospitality service when you can't even be polite and helpful to the paying guests. Hotel is a little out of the way small shops around the area to buy goods McDonald's not far away and Robinson shopping centre is about 15 minutes walk .The room was big refrigerator free toiletries hot and cold shower large bathroom good bed ok channels .Ok for a night safe area they have a restaurant but didn't eat there. Would not stay again as there are plenty more hotels to choose from with friendly front desk staff.
Stayed 2 nights in Mar 2019
Response from nep on 23 Oct 2019
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. There are plenty of shops and restaurants in the area. We booked a Superior room but upgraded to Executive by paying PHP 320 as we were 3 in our family. The quality of the towels given in the rooms should be improved as they looked old.
Stayed 1 night in Mar 2019
Response from Nep on 3 Apr 2019
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologise that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Thanks for letting us know.

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Good value for money hotel in Cebu.
Stayed 1 night in Mar 2019
Response from Nep on 6 Mar 2019
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value-for-money Hitel
This is my favourite, value-for-money hotel in Cebu city and I have stayed here many times in the past decade. The staff are friendly and helpful and the bedrooms suit me as possess all I need- in-room safe, fridge, TV, A/C, free WiFi, toiletries , peace and quiet. The hotel is within walking distance of shopping ,restaurants and a few pubs.
Stayed 1 night in Feb 2019
Response from Nep on 2 Mar 2019
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was very nice spacious ,neat,and clean room.The hotel nearby hospitals ,malls and commercial bank.
Stayed 2 nights in Feb 2019
Response from Nep on 27 Feb 2019
Dear Guest. Thank you for your positive comments.We are so glad to hear that you enjoyed your stay with us! We hope you stay with us again in the future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019
Response from Nep on 28 Jan 2019
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Nep on 28 Jan 2019
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was so nice spacious area.Many restaurant near the hotel and commercial establishment.The staff very kind and accomodating .I will stay again in the near future.
Stayed 1 night in Dec 2018
Response from Nep on 28 Jan 2019
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a night
Good experience. Room is old, bed sheets were frayed, but kept clean. Thought I'd avoid the roosters waking me up on the 7th floor, but no chance. Ok for a night.
Stayed 1 night in Dec 2018

6/10 Okay

BRIAN

Disliked: Cleanliness, property conditions & facilities, room comfort
The first room was unacceptable, they moved me to a room that was better. I would not go back, unless there was nothing else available.
Stayed 1 night in Dec 2018

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price!
It’s hard to find fast WiFi in Cebu, even among the four and five star hotels. This hotel is clean, simple, nice, comfortable, and with good WiFi, decent food, good security, and a very comfortable bed, all for a decent price. The front desk staff is very friendly and attentive. The location is nice, close to downtown, with lots of bars and restaurants and stores nearby,
Stayed 2 nights in Nov 2018
Response from nep on 23 Oct 2019
Dear Guest. Thank you for your positive comments. We hope you stay with us again in the future.

10/10 Excellent

Dan, Spokane, WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy and clean room everyday. Excellent restaurant with good taxi service.
Stayed 11 nights in Nov 2018
Response from nep on 21 Nov 2018
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

6/10 Okay

Arnie, Marikina City, Metro Manila

Good value for money; affordable. Some staff are inadequately trained tro deal with complaints.
Stayed 3 nights in Nov 2018
Response from Nep on 14 Nov 2018
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some matters.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard services offered to all our guests.We hope you stay with us again in the future.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i
Stayed 2 nights in Nov 2018
Response from Nep on 14 Nov 2018
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

10/10 Excellent

Behrend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Nep on 14 Nov 2018
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff is great,great area,stay there many times,when we are going to catch the ceres bus going south,the rates are great on hotel .com
Stayed 2 nights in Oct 2018
Response from Nep on 26 Oct 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timely respite
The place was just right for respite after my exhausting bus trip from Bacolod. Staff were very accommodating and the facilities and amenities were all spot on for the price. The hotel is located in a quiet neighbourhood accessible to shops and restaurants. I had a very good experience in this hotel.
Stayed 1 night in May 2018
Response from nep on 23 Oct 2019
Dear Guest. Thank you for your positive comments.We hope you stay with us again in the future.

6/10 Okay

Verified traveller

Just average in general

8/10 Good

Sandor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice hotel

8/10 Good

HERVE

Liked: Staff & service
Good location and reasonable price

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel is nearby the commercial area and hospital.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Great location. Can walk to just about anything u need from food to bars. Hotel staff was friendly and helpful. Cafe had good food also.
Stayed 2 nights in Mar 2018

6/10 Okay

Joanne

Disliked: Cleanliness, staff & service
No service. Boring area. Dirty room
Stayed 1 night in Feb 2018

6/10 Okay

Roger

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Acceptable hotel
I've stayed at the diplomat previously and knew what to expect. A decent budget hotel. No kettle in room is disadvantage and room service leaves plates in corridor for a few days rather than collected daily. The hotel otherwise is ok. The showers need revisiting, curtains in the showers are old and dirty. Room itself is clean and comfortable. The bed is perfect for a good night's sleep. TV channels have a good range and the positioning of the hotel is great.

8/10 Good

DENNIS

Liked: Staff & service
Ok hotel for the price. Great service.
Weak shower, warm water only. Great service with the exception they would not store my bag unless i prepaid for next stay. So I changed hotel.
Stayed 1 night in Jan 2018

6/10 Okay

Aaron

Disliked: Cleanliness, staff & service
Dirty Towels and Ckeaners don’t di well
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy camper
nice friendly staff,10 min walk to robinsons mall, I'd give it 2.5 to 3 stars ,nice clean,GREAT rates good location,what else are you looking for
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Sheena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brought my husband & daughter here & never will
If ur reading this & bringing family this is not the hotel for u. It is a rundown motel! Used for u know wat...white sheets & towel are awful! They are gray with use & bed sheets crumpled! I told 3staff to change sheets & they say its new but they still look very crumpled! Tiles have gingivitis! & toilet stained! That hotel needs an overhaul for cleanliness! The only thing im happy about is the aircon, bell boys, elevator & havent seen roaches yet! but never will i go there again!
Stayed 1 night in Jan 2018