Coffee service

Reviews of Red Roof Inn Tucson North - Marana

2 out of 5
Red Roof Inn Tucson North - Marana
4940 W Ina Rd, Tucson, AZ

Reviews

6.8
Rating 10 - Excellent. 286 out of 1018 reviews" "
Rating 8 - Good. 260 out of 1018 reviews" "
Rating 6 - Okay. 182 out of 1018 reviews" "
Rating 4 - Poor. 124 out of 1018 reviews" "
Rating 2 - Terrible. 166 out of 1018 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Teri

Liked: Staff & service
Disliked: Amenities
It was under construction and had to walk through it to get to the room. They started at 8 am and stopped at 6 pm. How about they take out the whole floor instead of hammering right next to occupied rooms. Didn't make me feel safe leaving to explore with people next door doing construction. The staff were acomodating. Had to change from 1st room which smelled of smoke. 2nd was ok except for construction.
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 26 Mar 2024
Dear Teri, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN TUCSON NORTH - MARANA regarding the accommodating staff. I do apologize for the foul odor you described along with the noise disturbances caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Good

Sassa

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
The staff were friendly, but there were bits of trash from the previous guest so I could tell they hadn’t swept the floor very well though.
Stayed 3 nights in Mar 2024
Response from Oshane RediResponse Specialist on 26 Mar 2024
Dear Sassa, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN TUCSON NORTH - MARANA regarding the friendly staff. I do apologize for the lack of cleanliness you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 Terrible

Agustin

Business traveller
Bedbugs on my bed and bitten, staff did not apologize or try to compensate for being bit and relocate to another room at 1am
Stayed 2 nights in Mar 2024
Response from Oshane RediResponse Specialist on 26 Mar 2024
Dear Agustin, I appreciate you sharing your feedback following your stay at the RED ROOF INN TUCSON NORTH - MARANA. I was saddened to read that your stay fell short of your expectations due to the insects you reported along withe the other concern mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Christi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price. We booked this hotel because they were pet friendly. We didn't end up taking our dog, but I was still happy with our stay. There was a slight smell of cigarettles in the hallway (we stayed on the 3rd floor) but it didn't linger in the room. Room was quiet, couldn't hear freeway traffic. Would stay again.
Stayed 2 nights in Mar 2024
Response from Oshane RediResponse Specialist on 24 Mar 2024
Dear Christi, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN TUCSON NORTH - MARANA regarding the price, pet friendliness and quiet room. I do apologize for the the foul odor you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Sean

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Sharma RediResponse Specialist on 23 Mar 2024
Hello Sean, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Dev

Disliked: Cleanliness, amenities
Housekeeping only on Wednesday. Workers renovating bathrooms next door started banging and sawing first thing in the morning. Front desk staff rather disinterested.
Stayed 8 nights in Mar 2024
Response from Tianna RediResponse Specialist on 22 Mar 2024
Dear Dev,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson North - Marana. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that the noise disturbances hindered your stay. Nevertheless, we appreciate your 3/5 score. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Okay

Umesh

Stayed 2 nights in Mar 2024
Response from Sharma RediResponse Specialist on 19 Mar 2024
Hello Umesh, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room, door to room difficult to open/close. Bath door rotted at bottom, VERY noisy, yuck! Never again! I'm a frequent traveler and this hotel was not acceptabe.
Response from Tianna RediResponse Specialist on 18 Mar 2024
Dear Deborah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Tucson North - Marana. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the door situation, the noise disturbances and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Tianna Red Roof Management RediResponse Specialist

2/10 Terrible

gustavo, sa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 18 Mar 2024
Hello Gustavo, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson North - Marana and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

omar

Business traveller, Travelled with partner
Liked: Amenities
The property is under remodeling is kind of messy, just now at 6:00 am got woken up by some workers very noisy, I won’t stay here again , and won’t recommend to no one as well , staff not friendly at all , looks like you are getting a favor from them , not professional at all
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on 13 Mar 2024
Dear Omar, Thank you for taking the time to tell us about your stay at the Red Roof Inn Tucson North - Marana. I am disappointed that your experience did not meet your expectations, prompting your 3/5 rating. You indicated your stay was hindered due to the less than ideal encounter you had with our staff, the lack of cleanliness and the noise disturbance you mentioned. Please accept our sincerest apologies for the impact this had on your stay. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Christopher

Liked: Staff & service, amenities
I believe it’s under renovations at the moment
Stayed 2 nights in Mar 2024
Response from Nishaye RediResponse Specialist on 11 Mar 2024
Hello Christopher, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Tucson North - Marana. We value you as a our guest and welcome your 4/5 score. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Natasha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 8 Mar 2024
Hello Natasha, The staff at the Red Roof Inn Tucson North - Marana and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Sherri

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet, comfortable and convenient for our trip.
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 7 Mar 2024
Hello Sherri, Thank you for telling us about your stay at the Red Roof Inn Tucson North - Marana. I am glad you found your room to be clean, quiet and comfortable and our convenient location was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

6/10 Okay

Katherine, Saskatoon

Liked: Cleanliness, staff & service
Location and privacy.
Stayed 3 nights in Mar 2024
Response from Olivia RediResponse Specialist on 6 Mar 2024
Thank you, Katherine, for telling us about your stay at the Red Roof Inn Tucson North - Marana. I am glad you were pleased with the privacy of our location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Good

Robert

Stayed 13 nights in Feb 2024
Response from Oshane RediResponse Specialist on 26 Mar 2024
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Jennie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Found soda bottles from previous people that stayed in the room. Bathtub was dirty. Shower head broke. We could hear everything. Kids next door were loud and up all night. Coffee they did provide looked like tea
Stayed 3 nights in Mar 2024
Response from Kamaria RediResponse Specialist on 5 Mar 2024
Dear Jennie,Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON NORTH - MARANA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance, the broken shower head and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 Poor

Harry

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Quiet personnel no interaction with guest floor was dirty carpe had stain my bed had stains on the bed sheets ac outdated ( unit old and yellow no longer white).
Stayed 3 nights in Feb 2024
Response from Xao RediResponse Specialist on 3 Mar 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn Tucson North - Marana, Harry. I am sorry that your experience did not meet your expectations. You stated that while it was quiet, the stained beds and the outdated A/C unit, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 Terrible

Jacek

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stinky room
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on 2 Mar 2024
Hi Jacek,Thank you for taking the time to write a review of your stay at the Red Roof Inn Tucson North - Marana. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,RedRoof Management

2/10 Terrible

Ana

Is was confused to get to parking lot. Shower was deteriorated
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 24 Feb 2024
Dear Ana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson North - Marana. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the shower not being to your liking and difficulty finding the parking lot. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Chirell RediResponse Specialist

10/10 Excellent

Ashley

Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 21 Mar 2024
Hello Ashley,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Raymond, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and quiet room. Very convenient to the places where I would like to visit. Friendly staff.
Stayed 7 nights in Feb 2024
Response from Chirell RediResponse Specialist on 18 Feb 2024
Dear Raymond,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TUCSON NORTH - MARANA. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, convenience and spacious room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

8/10 Good

Katie

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom was half clean with dirty towels left in the shower. Everyone else was great
Stayed 3 nights in Feb 2024
Response from Xao RediResponse Specialist on 15 Feb 2024
Thank you for sharing your feedback with us, Katie. The team at the Red Roof Inn Tucson North - Marana was pleased to know that you were fond of everyone else. However, you made mention of the dirty towels in the shower and the bathroom's subpar cleanliness. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

8/10 Good

Laurel

Stayed 2 nights in Jan 2024
Response from Sharma RediResponse Specialist on 21 Mar 2024
Hello Laurel,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 21 Mar 2024
Hello David,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Taka

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the water treatment plant and the smell was terrible which gave me a rash around my neck. It could be some bug from the pets as well.
Stayed 16 nights in Jan 2024
Response from OnielRediresponse Specialist on 10 Feb 2024
Hi Taka,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson North - Marana. Please accept our apologies for any inconvenience caused by the smell of the plant. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Okay

Naomi

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run-down. Toilet and tub need replacing. Bare-bones amenities, but not bare-bones prices.
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on 10 Feb 2024
Hi Naomi,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson North - Marana. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 Poor

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Typical of a red roof inn. Property was unkempt, door would stick and had to ram my shoulder in it to close it. No microwave in the room even though it was advertised. Smelly fridge. No conditioner, just 2 in 1 shampoo/conditioner. Very minimal accommodations. But the price point was good which is why I picked it. A/C and heater worked well too.
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on 8 Feb 2024
Hi Jennifer,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson North - Marana. It's nice to read that you were satisfied with the A/C unit functionality and our prices. However, please accept our apologies for any inconvenience caused by the door, you also indicated that you were unsatisfied with the upkeep of our property. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

10/10 Excellent

salah, MARANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 8 Feb 2024
Hi Salah,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson North - Marana. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Okay

Naomi

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room needed repairs. Cracked toilet seat. Tub needs recaulking. Very bare amenities. Purse-sized tissues. 1 towel, washcloth, hand towel each. 1 trash can in room. Absolutely No frills. Noisy talking in hallway. Dog barking in nearby room.
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 6 Feb 2024
Dear Naomi,Thank you for taking the time to complete our guest survey. I appreciate your 3/5 score after your recent stay at the Red Roof Inn Tucson North - Marana. However, it seems as though your experience with our Red Roof Inn did not meet your expectations as you've indicated that the amenities were bare, that the toilet seat was cracked and that there were limited towels/washcloths, which are truly regrettable. Should you choose to stay again, please feel free to speak with the front desk regarding any problems you may have. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope you have a good day.Very truly yours,Red Roof Management

8/10 Good

Luis

Business traveller
Liked: Staff & service
.
Stayed 3 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on 6 Feb 2024
Hello Luis,Thank you for choosing to stay at our Red Roof Inn Tucson North - Marana. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

2/10 Terrible

Coreen, Colorado Springs

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
Our room was sooo disgusting and the floors turned all of our feet and socks black. The staff didn’t care at all.
Stayed 2 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on 5 Feb 2024
Hello Coreen,The issues you've brought to my attention regarding uncleaned floors, a dirty room and poor staff service after your recent stay at our Red Roof Inn Tucson North Marana are unsettling to hear. This is not the standard that we aim to uphold here at Red Roof and so I really appreciate you making us aware. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Oscar

Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 21 Mar 2024
Hello Oscar,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paula

Liked: Staff & service, property conditions & facilities
Staff was fast and courteous
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on 3 Feb 2024
Hello Paula, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 4/5 score following your stay. I am happy to read that you found the staff to work fast and courteous. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. I will share your feedback with our management team. I am glad that you described our staff to be very nice. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property shows its age. Although linen has been updated bathroom appeared old. Toilet tank was chipped (big chunk missing from the lid of the tank) and interior toilet door had 2 large kicked-in sections which had not been patched. Corridor walls are thin so be careful about ease dropping of your conversations. Staff was very nice.
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on 3 Feb 2024
Hello Maria,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 4/5 score following your stay. Please accept our sincerest apologies for the inconvenience caused by the toilet tank that was damage and the thinnest of the wall. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. I will share your feedback with our management team. I am glad that you described our staff to be very nice.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

David

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 25 Jan 2024
Dear David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson North - Marana and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Alfredo F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only have bad thing to say. They need better pillows. Everything else was great!!
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on 15 Jan 2024
Dear Alfredo,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON NORTH - MARANA. We are sorry that the condition ofd the pillows weren't to your complete standard, however, we are happy that everything else was great. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Red Roof Management

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always pleasant staying in this hotel. I'm a frequent customer
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on 14 Jan 2024
Dear Tommy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TUCSON NORTH - MARANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

2/10 Terrible

tylor

Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on 11 Jan 2024
Hello Tylor, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Jered

Travelled with family and small children
Liked: Amenities
Clean and quiet. Close to shopping
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on 11 Jan 2024
Dear Jered,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON NORTH - MARANA. It’s great to hear that you found our property to be clean, quiet and conveniently located. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Fit the bill perfectly
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on 11 Jan 2024
Dear Cassandra,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON NORTH - MARANA. It’s great to hear that you found our property to be cost efficient and suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antonio, RediResponse Specialist on 10 Jan 2024
Hello Todd, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Steve

Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 21 Jan 2024
Hello Steve, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Cheryl

Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 1 Jan 2024
Hello Cheryl,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

8/10 Good

katalin

Travelled with family
we would have liked breakfast also the remote control for tv did not work
Stayed 1 night in Dec 2023

6/10 Okay

Gary

Property under remodeling, project not complete.
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 27 Dec 2023
Dear Gary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson North - Marana. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. It was disheartening to read your feedback in regards to remodeling. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Redroof look forward to seeing you in your future travels.Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Treven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 25 Dec 2023
Hello Treven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 Excellent

GABRIEL RAMOS

Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on 12 Jan 2024
Hello Gabriel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty roof inn.
Stay was ok, but the bathroom was dirty. Toilet was dirty the tub was dirty. Ac was full of dust. Was not happy with the cleaning at all.
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 19 Dec 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson North - Marana. We are disappointed to see your 3/5 score and to know that this is the impression you left with of our hotel due to issues you had with the cleanliness of the room. This is not an experience our guests usually have with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Herb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, super old and dirty. Paint chips everywhere, the bed moves all night because it’s not attached to the wall or is in wheels not sure but we couldn’t sleep much. The pillows are so old that can’t even feel you have one. But the most disgusting thing is the sewer smell everywhere specially inside the room, out of nowhere. Like if it’s coming strong from the pipes. We will never ever use this hotel again.
Stayed 3 nights in Dec 2023
Response from Xao RediResponse Specialist on 18 Dec 2023
Thanks for sharing your feedback with us, Herb. The team at our Red Roof Inn Tucson North - Marana was saddened to see that we failed to provide you with a satisfactory stay. You stated that the old pillows and the poor odor mentioned, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future stays.Best wishes,Red Roof Management

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff and cleans room
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 18 Dec 2023
Thanks for sharing your feedback with us, Deborah. The staff at our Red Roof Inn Tucson North - Marana was elated to see that we earned your 4/5 score. You mentioned some highlights, such as our friendly staff and our clean rooms, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management