Lobby

Reviews of Hilton Paris Charles de Gaulle Airport

4 out of 5
Hilton Paris Charles de Gaulle Airport
8 Rue de Rome, Tremblay-en-France

Reviews

7.8

Good

Rating 10 - Excellent. 418 out of 1006 reviews" "
Rating 8 - Good. 266 out of 1006 reviews" "
Rating 6 - Okay. 154 out of 1006 reviews" "
Rating 4 - Poor. 79 out of 1006 reviews" "
Rating 2 - Terrible. 89 out of 1006 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ABBAS

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
If I return to visit Parice I will choose this hotel again
Stayed 2 nights in Dec 2023
Response from Your Marketing Assistance on 26 Mar 2024
Dear Abbas,Thank you for positively reviewing your time at our hotel.It is rewarding to know that you had such a pleasant experience with us.We look forward to seeing you again in the future.Best regards,Your Marketing Assistance

4/10 Poor

Kalee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here because it was close to the airport and we had to return our rental car here. Overpriced and dirty. We saw sooooo many rats outside when going to the parking garage.
Stayed 1 night in Mar 2024
Response from Your Marketing Assistance on 26 Mar 2024
Dear Guest,Thank you for taking the time to share your review.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We look forward to seeing you again on a future occasion.Best regards,Your Marketing Assistance

10/10 Excellent

Christopher, rio rancho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from terminal 3, knowledgeable staff, great kitchen
Stayed 1 night in Mar 2024
Response from Your Marketing Assistance on 20 Mar 2024
Dear Christopher,Thank you for sharing your kind review.We're thrilled to hear that the proximity to terminal 3 made your arrival convenient. Our team takes pride in their knowledge and it's wonderful to know they were able to assist you effectively. Additionally, we're pleased that our culinary offerings met your expectations and contributed positively to your stay.We note your ratings on room cleanliness and amenities and appreciate your constructive feedback. Our commitment to maintaining high standards of service and accommodation is unwavering, and we hope you found comfort in the spaciousness and design of our rooms, reflecting our dedication to guest satisfaction.We hope to welcome you back for a return visit.Best regards,Your Marketing Assistance

6/10 Okay

idan, moshav taashur

Travelled with partner
Liked: Staff & service
A very dangerous area. They pocketed our phone at the entrance to the hotel
Stayed 1 night in Mar 2024
Response from Your Marketing Assistance on 20 Mar 2024
Dear Idan,Thank you for sharing your experience with us.We are glad you had a pleasant stay and would like to assure you that our location is quite safe, we do nevertheless advise our guests as when in any large city, to take care of their belongings.We hope to welcome you back. Best wishes,Your Marketing Assistance

10/10 Excellent

Elton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the airport. Best option.
Stayed 1 night in Dec 2023
Response from Your Marketing Assistance on 12 Mar 2024
Dear Elton,Thank you very much for this kind review.We're delighted to hear that our proximity to the airport met your travel needs.The entire team look forward to welcoming you back for a future visit.Kind regards,Your Marketing Assistance

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
O
Stayed 1 night in Feb 2024
Response from Your Marketing Assistance on 12 Mar 2024
Dear George,We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back on a future occasion. Best wishes,Your Marketing Assistance

10/10 Excellent

Bashiru

Liked: Cleanliness, staff & service
No sockets for non EU plugs in the room. At least a USB port will help.
Stayed 1 night in Jan 2024
Response from Your Marketing Assistance on 31 Jan 2024
Dear Bashir,We appreciate the time you have taken to share your feedback.It's wonderful to hear that you were satisfied with the service provided by our team. We pride ourselves on delivering a 100% service satisfaction to our guests, and it's reassuring to know that we have met your expectations in this area.We understand the importance of having accessible power outlets for all our guests and we apologize for any inconvenience caused by the lack of non-EU plug sockets in your room. We recognize the growing need for USB ports and will take your feedback into consideration as we strive to improve our guest experience.We are pleased you found the cleanliness of your room to be up to a high standard. Maintaining our hotel in pristine condition is a priority for us, and we're glad that this was reflected during your stay.We hope to see you again soon.Best regards,Your Marketing Assistance

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Your Marketing Assistance on 22 Jan 2024
Dear Austin,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future.Kind regards,Your Marketing Assistance

10/10 Excellent

Timothy

Liked: Amenities
Quick and pleasant check in.
Stayed 1 night in Jan 2024
Response from Your Marketing Assistance on 19 Jan 2024
Dear Timothy, Thank you very much for this kind review of your recent stay.We're delighted to hear that the check-in process met your expectations, and you found the room amenities to be impeccable. Our team strives to provide a seamless arrival experience and ensure every aspect of your room is in perfect order for a comfortable stay.We look forward to welcoming you back. Best regardsYour Marketing Assistance

6/10 Okay

Elias

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Breakfast far from Hilton standards , delivery not worth the price !
Stayed 1 night in Jan 2024
Response from Your Marketing Assistance on 22 Jan 2024
Dear Elias, Thanks very much for your high rating of our hotel.We're sorry to hear that the delivery of the breakfast did not meet your expectations. We're committed to providing high-quality services to all our guests and we regret that we fell short in this instance.We hope to welcome you back on a future occasion. Best wishes,Your Marketing Assistance

8/10 Good

derrick Basil

Stayed 1 night in Jan 2024
Response from Your Marketing Assistance on 6 Feb 2024
Dear Derrick Basil,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Your Marketing Assistance

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good options forctravelers
Stayed 1 night in Jan 2024
Response from Your Marketing Assistance on 10 Jan 2024
Dear Ivette,Thank you for taking the time to leave your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back.Best wishes,Your Marketing Assistance

2/10 Terrible

Jeffrey, Trinity

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I got in late and checked into our room and unpacked. Not having eaten because we were on our way back to the USA, we went downstairs and had food and drinks. When we got back to the room around 2200 the shower water failed to work in the bathtub only had extremely scolding hot water. This was brought to the attention of the staff and I was advised that it would be “promptly taken care of” with credits or a refund. So far I have contacted the hotel, and they have failed to respond with multiple messages which I have saved. Steer clear of this hotel. My next step is a dispute with Amex.
Stayed 1 night in Jan 2024
Response from Your Marketing Assistance on 11 Jan 2024
Dear Jeffrey,Thank you for taking the time to review your stay.We're sorry to hear about the difficulties you encountered with the hot water in your room. Our team strives to ensure all amenities are in perfect working order, and it's disheartening to learn that this was not the case during your stay. We appreciate you bringing this to our attention, and we would like to assure you that we take such feedback seriously as we continuously aim to provide our guests with a comfortable and enjoyable experience. We regret any inconvenience caused and are looking into the communication issues you've mentioned regarding the follow-up to your concerns.We hope you will consider staying with us again in the future. Best regards,Your Marketing Assistance

2/10 Terrible

Raphael

Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your Marketing Assistance on 9 Jan 2024
Chère Kathleen,Merci pour cet aimable commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Ce serait un plaisir de vous revoir.Your Marketing Assistance

6/10 Okay

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, room was clean, inside the hotel was great! Around the back of the hotel where you walk to the airport there is a rat problem. Property needs rodent/pest control. I feel bad for the staff who have to work by that.
Stayed 1 night in Dec 2023
Response from Your Marketing Assistance on 4 Jan 2024
Dear Kristina,Thank you for taking the time to share your feedback with us.We're delighted to hear that our staff made a great impression and you found the cleanliness of your room to be satisfactory, as well as enjoying the offerings within our hotel. Regarding your concerns about the area around the hotel, we take the comfort and safety of our guests seriously and have measures in place to ensure a pleasant stay. While we strive to maintain high standards, we will look into the matter you've raised to ensure it is addressed appropriately.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Your Marketing Assistance

8/10 Good

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your Marketing Assistance on 3 Jan 2024
Cher Erick,Merci pour votre sympathique commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir une nouvelle fois sous peu pour une expérience toujours de qualité. Your Marketing Assistance

10/10 Excellent

fernando

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Your Marketing Assistance on 5 Jan 2024
Dear Fernando,Thank you for taking the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back.Our kindest regards,Your Marketing Assistance

10/10 Excellent

Mary Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great airport hotel. You can take the free train to the hotel. Quiet with week wonderful staff the pool and sauna are out of service
Stayed 1 night in Jan 2024
Response from Your Marketing Assistance on 5 Jan 2024
Dear Kathleen, Thank you for your positive review.We're delighted to hear that you enjoyed the quietness of our hotel and found our staff wonderful. Our team works hard to provide a serene environment and excellent customer service, so it's rewarding to know that this resonated with you. We understand that you were looking forward to using our pool and sauna; while we don't have these facilities, we're committed to ensuring our guests have a pleasant stay through other amenities such as our fitness center and attentive service.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Marketing Assistance

8/10 Good

Ata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your Marketing Assistance on 5 Jan 2024
Dear Ata,We thank you for this positive feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Your Marketing Assistance

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unhelpful staff. Booked 2 queen room but got a 1 king and pull out sofa bed. Rooms are in very bad condition. Would not recommend this to anyone
Stayed 1 night in Dec 2023

10/10 Excellent

MYOHAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Your Marketing Assistance on 6 Feb 2024
Cher Yohan,Nous vous remercions pour votre agréable commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Ce fut une joie de vous recevoir et nous espérons vous revoir très bientôt,Your Marketing Assistance

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Marketing Team on 15 Dec 2023
Dear Wendy,Thank you for sharing your opinion of your stay with us.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you again.The Marketing Team

2/10 Terrible

Drew

Travelled with family
Disliked: Staff & service, amenities
will not stay there again due to the staff.
Stayed 1 night in Dec 2023
Response from The Marketing Team on 12 Dec 2023
Dear Guest,We regret to hear that our service did not meet your expectations. Our team prides itself on providing the best possible experience, and we are disappointed to learn that we fell short during your stay. We are committed to ensuring all our guests leave with positive memories, and it's clear we have areas to improve upon based on your feedback.Can you contact us and tell us more about your experience please ?Marketing@hiltoncharlesdegaulle.comWe look forward to welcoming you very soon. The Marketing Team

4/10 Poor

Jose

Stayed 1 night in Dec 2023
Response from The Marketing Team on 15 Dec 2023
Cher José,Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier.N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Au plaisir de vous recevoir à nouveau pour un séjour 100% réussi,The Marketing Team

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Marketing Team on 11 Dec 2023
Dear Damian,We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon for another enjoyable experience.The Marketing Team

2/10 Terrible

MENGLU

Stayed 1 night in Dec 2023
Response from The Marketing Team on 8 Dec 2023
Cher MENGLU,Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser le confort et la satisfaction de nos hôtes.Nous espérons avoir l'opportunité de vous recevoir à nouveau pour un séjour 100% en adéquation avec vos attentes.The Marketing Team

6/10 Okay

Beatrice

Stayed 1 night in Nov 2023
Response from The Marketing Team on 6 Dec 2023
Dear Beatrice,Thank you for your recent stay and for taking the time to leave a review. Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We look forward to the pleasure of seeing you again on a future visit.Best regards, The Marketing Team

10/10 Excellent

Damir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Marketing Team on 6 Dec 2023
Dear Damir,Thank you for positively reviewing your time at our hotel.We are pleased that we were able to meet your expectations.We really hope we will have the opportunity of welcoming you back in the future.Kind regards,The Marketing Team

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from The Marketing Team on 6 Dec 2023
Dear Brian,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back on many more occasions.Best regards,The Marketing Team

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy to get to CDG and trains
Stayed 1 night in Nov 2023
Response from The Marketing Team on 29 Nov 2023
Dear Lois,Thank you for sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We are pleased to know that you found our location to be so ideal for transport and for visiting the many nearby attractions. We hope to see you again soon.Kind regards,The Marketing Team

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
Was easy to get to the airport. Comfortable, spacious, clean rooms. Lacked food (dinner) options. Had to take Uber to Roissy-en-France for dinner.
Stayed 1 night in Nov 2023
Response from The Marketing Team on 27 Nov 2023
Dear James,Thank you for taking the time to give your opinion about your stay.We're delighted to hear that our strategic location made your travel to the airport convenient and that you found our rooms to be comfortable, spacious, and clean. We regret to hear that our dining options did not meet your expectations. While we offer international fine cuisine at our Skylight Restaurant and all-day snacking at the Skylight Bar, we understand the importance of variety and will take your feedback into consideration for future improvements.We hope that we have the pleasure of seeing you again in the future. Best regards,The Marketing Team

2/10 Terrible

Rudy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Marketing Team on 22 Nov 2023
Cher Rudy,Nous vous remercions pour ce retour.Nous sommes navrés d’apprendre que votre séjour ne vous a pas donné entière satisfaction et nous vous présentons nos plus sincères excuses. Nous aurions souhaité que vous nous fassiez part de cette situation inhabituelle, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.Au plaisir de vous acceuillir à nouveau,The Marketing Team

10/10 Excellent

Magali Kimmai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Marketing Team on 22 Nov 2023
Chère Magali,Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous compter de nouveau parmi nos hôtes,The Marketing Team

10/10 Excellent

Sharon

Stayed 1 night in Nov 2023
Response from The Marketing Team on 7 Dec 2023
Dear Sharon,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again.Best regards,The Marketing Team

6/10 Okay

Daniel

Stayed 1 night in Nov 2023
Response from The Marketing Team on 7 Dec 2023
Cher Daniel,Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Nous serions ravis de vous recevoir à nouveau bientôt.The Marketing Team

8/10 Good

Michel

Stayed 1 night in Nov 2023
Response from The Marketing Team on 14 Nov 2023
Cher Michel,Merci de nous faire part de votre retour d’expérience positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous revoir pour un séjour toujours de qualité. Bien à vous,The Marketing Team

10/10 Excellent

Maria Teresa

Stayed 1 night in Nov 2023
Response from The Marketing Team on 14 Nov 2023
Chère Maria Teresa,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir parmi nous,The Marketing Team

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The rats are very disturbing
Stayed 1 night in Oct 2023
Response from The Marketing Team on 2 Nov 2023
Dear Mary,We appreciate that you took the time to share your experience with us.We are glad to hear that you found our rooms clean, the hotel condition satisfactory, and our service up to your expectations. Our team works hard to provide a comfortable and enjoyable stay for our guests.However, we are concerned about your mention of rats, as this is not a common issue at our hotel. We take all feedback seriously and will investigate this matter to ensure the highest level of cleanliness and safety for our guests. We apologize for any inconvenience this may have caused during your stay.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,The Marketing Team

6/10 Okay

Christopher

Business traveller
Liked: Room comfort
Overnight stay but will try a different one next t
At an international airport where 24/7 people are commuting they have 5 work stations at reception. On arrival at 20:00 there was one person doing her best to check everyone in but people were becoming frustrated, not what you want after a long flight. I used to stay here regularly ten years ago and the hotel was spotless, I was very surprised and disappointed to find trays of room service food outside my door. And my last complaint, I have never been in a hotel room so hot, unbearably hot on arrival. Bar and restaurant staff are excellent.
Stayed 1 night in Oct 2023
Response from The Marketing Team on 2 Nov 2023
Dear Christopher, Thank you for sharing your experience with us.We are glad to hear that you appreciated our bar and restaurant staff during your stay. Our team strives to provide excellent service to all our guests.We apologize for the inconvenience you faced during check-in. We understand how frustrating it can be after a long flight, and we will address this issue with our reception team to ensure a smoother process in the future. Regarding the room temperature, our rooms are equipped with individually controlled air conditioning, and our staff is always available to assist with any adjustments needed. We are sorry to hear about the room service trays outside your door, and we will work with our housekeeping team to ensure that such issues are promptly addressed. Your feedback is valuable to us, and we will use it to improve our services.All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards,The Marketing Team

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Marketing Team on 2 Nov 2023
Dear Adam,Thank you for this positive review of your stay with us.We are pleased that we were able to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,The Marketing Team

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
This property is conveniently located just steps away from the airport, and is the perfect place to stay when taking a flight or just escaping the chaos of the city. The only negative thing I would say is that the temperature of the entire hotel is just way too warm. Is was hard to sleep, even though we had the ac on.
Stayed 2 nights in Oct 2023
Response from The Marketing Team on 2 Nov 2023
Dear April,Thank you for your feedback concerning our hotel.It is wonderful to know you enjoyed your visit. We are sorry for any inconvenience the air conditioning system can be switched off and also adjusted in each room; our team are always happy to assist you with the controls or have it checked for you.We'd love to have the opportunity to welcome you again. All the best,The Marketing Team

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Marketing Team on 2 Nov 2023
Dear Brenda, Thank you very much for this kind review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,The Marketing Team

10/10 Excellent

raffi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 1 night in Oct 2023
Response from The Marketing Team on 12 Oct 2023
Dear Raffi,Thank you for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back soon.Best wishes,The Marketing Team

6/10 Okay

kathleen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff was amazing, helpful and very friendly…the public spaces were nice but the guest rooms are very tired and out dated!!!
Stayed 1 night in Oct 2023
Response from The Marketing Team on 12 Oct 2023
Dear Kathleen,Thank you for taking the time to share your comments.We are thrilled to hear that our staff made a positive impact on your stay, as we always strive to provide exceptional service to our guests. It's great to know that you appreciated our public spaces as well.However, we understand your concerns regarding the guest rooms. We would like to inform you that our standard rooms on the 2nd and 3rd floors were last renovated in 2017, and we are constantly working on improving our facilities. We apologize for any inconvenience this may have caused during your stay.All of the team hope that we may be able to see you again in the future. Kindest regards,The Marketing Team

10/10 Excellent

Marius

Stayed 1 night in Oct 2023
Response from The Marketing Team on 2 Nov 2023
Cher Marius,Merci pour cette belle appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir une nouvelle fois sous peu pour une expérience toujours de qualité. Cordialement,The Marketing Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Convenient location to airport and rail
Stayed 1 night in Oct 2023
Response from The Marketing Team on 13 Oct 2023
Dear Eric,Thank you for your review.Thanks for the good review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to welcoming you back in the future.Kind regards,The Marketing Team

4/10 Poor

Paul

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from The Marketing Team on 13 Oct 2023
Dear Paul,Thank you for sharing your review.We are glad to know that you enjoyed your room, however, we regret that the rest of your stay was not fully satisfying. Please rest assured that your comments have been duly noted and passed along to the concerned departments. Our guests' reviews are always useful to evaluate our services in order to undertake the necessary improvements.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,The Marketing Team

10/10 Excellent

Dinah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice to stay for night before flight with Paris traffic being so bad. Staff is friendly and very helpful. Although I was still in France, it felt like I was already in the US.
Stayed 1 night in Oct 2023
Response from The Marketing Team on 13 Oct 2023
Dear Dinah,Thank you for taking the time to share this feedback.We are delighted that we were able to meet your expectations. Our team works hard to ensure that every guest has the best experience possible, your positive feedback inspires us to continue with our efforts.We hope to have the opportunity to welcome you back on a future occasion.Best regards,The Marketing Team

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Marketing Team on 2 Nov 2023
Dear Jack,Thank you for your kind feedback.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We look forward to seeing you again on another occasion.Best wishes,The Marketing Team