At an international airport where 24/7 people are commuting they have 5 work stations at reception. On arrival at 20:00 there was one person doing her best to check everyone in but people were becoming frustrated, not what you want after a long flight. I used to stay here regularly ten years ago and the hotel was spotless, I was very surprised and disappointed to find trays of room service food outside my door. And my last complaint, I have never been in a hotel room so hot, unbearably hot on arrival. Bar and restaurant staff are excellent.