Property amenity

Reviews of Econo Lodge

2 out of 5
Econo Lodge
3706 National Parks Hwy, Carlsbad, NM

Reviews

6.4
Rating 10 - Excellent. 5 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 7 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 5 out of 21 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

They didnt let me stay there. They dont rent rooms to locals. And couldn't tell me how long until my card would he refunded
Stayed 1 night in Mar 2024

6/10 Okay

Perry

Travelled with family
Construction crews have taken over. No tv service
Stayed 1 night in Mar 2024

6/10 Okay

Daniela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tv and microwave didn’t work. Rooms smelled very weird and gross.
Stayed 2 nights in Mar 2024
Response from Sunny on 14 Mar 2024
Greetings! I am so sorry that the TV and microwave did not work. I will be sure to have housekeeping and maintenance check on the tv and microwave and get it fixed. Thank you so much for your feedback.

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice staff
Stayed 1 night in Feb 2024
Response from Sunny on 7 Mar 2024
I am so happy you enjoyed you stay with. Thank you so much for your feedback and hope to see you soon!

2/10 Terrible

Michael

Stayed 2 nights in Feb 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sunny on 14 Dec 2023
Greetings! Thank you so much for your feedback. Hope to see you again soon!

2/10 Terrible

Brian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change room three times in order to get a room with a TV that worked
Stayed 3 nights in Nov 2023
Response from Sunny on 28 Nov 2023
Greetings! We have fixed the issues with the TV there was a problem with the signal. Thank you so much for your feedback

6/10 Okay

AIMEE

Stayed 1 night in Nov 2023
Response from Sunny on 28 Nov 2023
Greetings! Thank you so much for your feedback

8/10 Good

David M

Stayed 1 night in Nov 2023
Response from Sunny on 6 Dec 2023
Greetings! Thank you so much for your feedback!

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Nice updates.
Stayed 1 night in Oct 2023
Response from Sunny on 8 Nov 2023
Greetings! I am glad your enjoyed your stay

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, staff & service
Only reason for four stars overall instead of five is due to hot water issue at the time of stay. Owners were exceptional and the free breakfast was too!
Stayed 1 night in Oct 2023
Response from Sunny on 8 Nov 2023
I am so glad you enjoyed your stay. We did have some hot water issues that has now been resolved. Thank you so much for your feedback and hope to see you soon on your next visit to Carlsbad

2/10 Terrible

Eric

Stayed 1 night in Oct 2023
Response from Sunny on 8 Nov 2023
Greeting! Thank you so much for your feedback

6/10 Okay

Theodora

Liked: Staff & service
Erg vriendelijk personeel dat enorm zn best doet. Kamer is een beetje viezig en we hebben een paar kevers gevangen.
Stayed 1 night in Oct 2023
Response from Sunny on 8 Nov 2023
I am so glad you enjoyed your stay. I will be sure to let housekeeping know to pay attention to detail. Hope to see you again soon.