6/10
The staff at the hotel were absolutely lovely - very welcoming and accommodating. They really did their best to make our stay pleasant, and we appreciated their kindness. The hotel lobby is beautiful and gives off an elegant, upscale feel. Unfortunately, that first impression didn’t match the quality of the actual room we stayed in.
We booked a Deluxe Twin Room. The room and bathroom were a decent size, but the lack of air conditioning made it extremely uncomfortable. We were given a tower fan, but it barely worked even on the highest setting. The room was still unbearably hot.
There was also only one power socket in the entire room, and it was located far from the beds, which made using the fan or charging devices very inconvenient.
We raised our concerns with reception, and to their credit, the receptionist was very kind and gave us the tower fan they were using downstairs. It worked slightly better, but due to the socket placement, it still didn’t help cool the room while we were in bed.
Overall, we really appreciated the warm and helpful service, but the room itself fell short in terms of comfort, especially for a “deluxe” room. Sadly, we wouldn’t stay again unless the room conditions improve. Really disappointed, especially for how much the room cost too £300+!
Love
Menginap 1 malam pada Jul 2025