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Reviews of Live Aqua Beach Resort CancĂșn - Adults Only - All Inclusive

5 out of 5
Live Aqua Beach Resort CancĂșn - Adults Only - All Inclusive
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1259 out of 1747 reviews" "
Rating 8 - Good. 283 out of 1747 reviews" "
Rating 6 - Okay. 120 out of 1747 reviews" "
Rating 4 - Poor. 45 out of 1747 reviews" "
Rating 2 - Terrible. 40 out of 1747 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Mayra, port charlotte

Travelled with partner
En el paquete decĂ­a que por ser vip nos Ivan a dar una botella de vino diario y un cupĂłn para el spat ni mencionaron y nos dieron nada y tenĂ­a uno que estar ablandĂł para que nos pusieran bebidas en el refri como agua mineral cocas etc
Stayed 5 nights in Mar 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure where to start but since the moment we walking in and where welcomed by Ivan to our cabana waiter Ale honestly we’ve been coming to Cancun for over 30 years have been to over 20 resorts in Cancun and Rivera maya but not 1 has ever impressed us like Live Aqua from there service to there food to how clean the property is to being right across the street from so much fun there is nothing to complain about at live aqua the guest is always 1st
Stayed 3 nights in Mar 2024

10/10 Excellent

Bilal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 3 nights in Mar 2024

10/10 Excellent

Vijay, Findlay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our 3rd time staying at this resort. The pools, ocean view and beach are amazing at this resort. The food quality is very good and the staff is very friendly and helpful. The property is well maintained and is within walking distance of a great outdoor shopping mall across the street (La Isla). The only negative would be that the cocktail drinks are a bit weak on the alcohol. We highly recommend this resort to anyone that wants to stay in the Cancun Hotel Zone.
Stayed 5 nights in Mar 2024

2/10 Terrible

parvin

Liked: Cleanliness, staff & service
Disliked: Amenities
the food was supbar everywhere drinks terrible not worth the money whatsoever
Stayed 3 nights in Mar 2024

10/10 Excellent

Brittany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great experience. All of the staff is dedicated to you having a great time. HIGHLY recommend upgrading to the aqua club level. You get a bar and food on your level which is super convenient. Only draw back is there are no smart TVs in the rooms so bring a fire stick or something if you want to watch movies and just chill in your room sometimes. Also the flags on the beach were red the whole time so you’re not supposed to swim with that and I asked someone about it and they said their flags are always red or yellow (swim with extreme caution) because the current and waves are so strong it’s dangerous. So we didn’t get much beach time. But honestly I went for my 30th birthday. Everyone made me feel special. We had butlers Maggie and Roberto and they’re incredible. Everyone’s so nice. We definitely want to visit again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very manageable, easy to get around. Pools were great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nancy Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with amazing staff. The beach is perfection, the pools are fabulous. We had Aqua Club level and having a butler was the way to go. The rooms are well appointed and great bath products. Highly recommend.
Stayed 7 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is AMAZING. From the buffets the endless drinks, swim up bar! Customer service is top tier. You are treated like royalty! We are going back later this year! Book it! You’re welcome
Stayed 3 nights in Mar 2024

8/10 Good

Maria

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had a horrible check in experience; very rude staff worker, didn’t smile once or offer us anything at all while checking in. As an VIP Expedia resort I received less than what my non-vip Expedia friends who were on the trip received. Any other resort I have been to when we say we r have checked into started us off with drinks and amazing customer service (yes it’s all inclusive but you want to walk into a vacation and start it right. Overall the property was beautiful: food and drinks were delicious. Not much entertainment other than the 1 hour water bingo and water exercise. Would have been nice to have music and some fun around the pool. It is more or a relaxing resort. Beach was amazing and you can do jet skiing right from your resort which was a plus. If not for horrible check in would have rated the resort a 5 star for the food, drinks and relaxing portion. One more downside is they basically have the set up in a way that you have to rent a cabana daily at 80 dollar due to limited chairs or if you want shade which seemed unfair.
Stayed 3 nights in Mar 2024

8/10 Good

Yuliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Good, but not excellent. As adults only I expected more activities and interaction with all guests. Bingo and trivia feels like community55 . It was boring 
 We stayed at other sister property, even it was a family resort, but was much more fun even for adults ( dj on the beach , live music, dancing shows activities) . This property is nice if you seeking for quiet time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Alfredo SantamarĂ­a on 20 Mar 2024
Estimada Angela, muchĂ­simas gracias por su aportaciĂłn.SerĂĄ un gusto verle de regreso,ÂĄSaludos!In laa'kech!

10/10 Excellent

Althea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing and work hard to make everything amazing. My negative, please dont approach me at check in and I am tired, about the travel club. I am a new widow, traveling solo. No way i need this kind of pressure put on me. It set e up to not fully enjoy my time. Yes, i am a woman alone but I am not invisible. A couple male servers treated me like i was barely there.
Stayed 6 nights in Mar 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property. The layout is a bit confusing but once you figure it out, it nice. The butler staff needs to work on communication. They were doing things we didn’t ask for and wouldn’t update us on things that changed during the day. Really disheartening to only see/hear from them once a day. Our room AC didn’t get cold. Kept the room cool but not to a desired temp. We were offered a fan. With the exception of breakfast the food was not great either. Room service was better than most restaurants. None of the activities went as planned and it seemed as if the staff was uniformed too. Many things we wanted to do either didn’t happen or happened at a different time than what was on the schedule. Overall a disappointing stay compared to some of the other places we stayed. Also, if you give a score less than 10 on any review they will follow you around your entire stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jill Michel, Newport Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Live Aqua was excellent! Top notch! The facilities were beautiful. The beach and ocean water was gorgeous. The food was delicious and easily accessible 24 hours. Room service was great.
Stayed 6 nights in Mar 2024
Response from Alfredo SantamarĂ­a on 20 Mar 2024
Dear Jill, on behalf of all the staff at Live Aqua Cancun, allow me to thank you for having chosen us. It is always a wonderful incentive to know that our efforts are being noticed. We hope you come back soon, In Laa’kech!

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live Aqua is conveniently located in the hotel zone, right across from a mall. The pools and beach were lovely. Great dining options lots of variety. The staff is wonderful. Super relaxing stay.
Stayed 3 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 13 Mar 2024
Dear Renee, on behalf of all the staff at Live Aqua Cancun, allow me to thank you for having chosen us. It is always a wonderful incentive to know that our efforts are being noticed. We hope you come back soon, In Laa’kech!

10/10 Excellent

Durane, East Longmeadow

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and service. 10/10
Response from Alfredo SantamarĂ­a on 13 Mar 2024
Dear Durane, on behalf of all the staff at Live Aqua Cancun, allow me to thank you for having chosen us once again. It is always a wonderful incentive to know that our efforts are being noticed. We hope you come back soon, In Laa’kech!

8/10 Good

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Getting a seat at the pool is very difficult. Everyone gets up and puts a towel on the seats at 7am. So it’s a huge problem. You are forced to pay for a cabana if you want to sit at the beach or pool..and there is a 20-min line to get one in the blazing sun. Please fix this!!! Everyone should have a seat that pays for a room!
Stayed 3 nights in Mar 2024
Response from Alfredo SantamarĂ­a on 13 Mar 2024
Dear Julian, thank you very much for taking the time to share your review. Your feedback is of great importance to us and will be used to continuously improve our services in order to guarantee our guests complete satisfaction. We sincerely wish for the opportunity to host you in the future and revert this impression. In laa'kech,

10/10 Excellent

Adianet

Response from Alfredo SantamarĂ­a on 13 Mar 2024
Estimada Adianet, muchas gracias por su preferencia y aportaciĂłn.ÂĄEsperamos verle pronto!Saludos,In laa'kech!

6/10 Okay

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a beautiful resort and the staff was amazing. Just needs a few more pool chairs.
Stayed 10 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 6 Mar 2024
Dear Joshua, I would like to express my gratitude for the time you have taken to share your feedback and the valuable comments you've provided in it. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We would be more than happy to be your host once again!Regards

10/10 Excellent

martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Super friendly and very good customer service
Stayed 2 nights in Mar 2024
Response from Alfredo SantamarĂ­a on 6 Mar 2024
Dear Martin, thank you for your incredible words regarding your recent stay with us! This is your home and we look forward to seeing you very soon,

10/10 Excellent

Raphael S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, The resort very beautiful!
Stayed 7 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 5 Mar 2024
Dear Raphael, thank you very much for choosing us for your vacation. It was a pleasure to have been your hosts. We hope to see you back. Best regards,

10/10 Excellent

Victoria Marks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would love to return. Only suggestion is to open the main buffet restaurant (Siete) for lunch!
Stayed 6 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 6 Mar 2024
Dear Victoria, I would like to express my gratitude for the time you have taken to share your feedback and the valuable comments you've provided in it. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We would be more than happy to be your host once again!Regards,

10/10 Excellent

Thomas

Stayed 3 nights in Feb 2024

10/10 Excellent

Steven Craig, Bel Air

Stayed 7 nights in Feb 2024

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 5 Mar 2024
Dear Kurt, thank you very much for choosing us for your vacation. It was a pleasure to have been your hosts. We hope to see you back. Best regards,

10/10 Excellent

Sayyed Soroosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room ocean view was excellent. Lots of clean towels were provided for beach and pool area. Abundant staff were always available and they were very helpful. Room service was very quick. Room was very clean.
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 6 Mar 2024
Dear Sayyed, thank you very much for taking the time to share your experience; it’s a privilege to know that Live Aqua did more than live up to your expectations with its relaxing ambiance, staff, service, and variety of food.In laa'kech!

10/10 Excellent

Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the personal service
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 5 Mar 2024
Dear Christa, thank you very much for choosing us for your vacation. It was a pleasure to have been your hosts. We hope to see you back. Best regards,

8/10 Good

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort. Recent changes allowing for those with butlers to make dinner reservations has created lines for those with out to get seating. Dining service seems to have slowed from previous visits. Overall a nice resort but having been there numerous times it seems to have changed (not in a horrible way) just not the same since Covid with slower service and seems less attention to those without aqua club or suites. Jose’s grill and the hamburger stand are out of this world good food and service.
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 6 Mar 2024
Dear Jerome, I would like to express my gratitude for the time you have taken to share your feedback and the valuable comments you've provided in it. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We would be more than happy to be your host once again!Best regards,

8/10 Good

JOANNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
short distance from airport. Very nice beach area. I did not like the number of view blocking canopy beds that were only for rent, they take up way too much of the pool and beach area. the food was very good but a 1-2 hour wait to be seated sometimes.
Stayed 7 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Joanna, I appreciate your valuable feedback concerning your recent stay at Live Aqua Cancun.All the points that you mention have been taken by the corresponding areas and rest assured that upon your return you will notice the changes we make.In laa'kech!

8/10 Good

David

Stayed 4 nights in Feb 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time trying a Cancun all inclusive. Live Aqua exceeded my expectations. Everyone was kind and polite. We loved the cabanas by the beach! Lorena with concierge was as kind as she was beautiful. Eduard took care of setting up our cabana. This is a full service place. The staff was very attentive! The operator for room service even answers the phone knowing your name.
Stayed 4 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Jacob, thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations.We can't wait to see you!In laa'kech!

10/10 Excellent

Rebecca, Glenview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was 5 stars
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 5 Mar 2024
Dear Rebecca, thank you for your recommendation and for your preference.We look forward to welcoming you soon,In laa'kech!

10/10 Excellent

EUGENE STEPHEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I did not like about the property. It was amazing! The staff was wonderful!
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Eugene, I am delighted to read your kind words about the great service provided by our staff and that we exceeded your expectations for this special occasion. We look forward to seeing you very soon,In laa'kech!

10/10 Excellent

darryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has awesome views and a great beach, the staff are overly attentive, the food is very good, if it’s lacking anything it would be nightlife but you can always hop on the bus for a $1 and go downtown for nightlife
Stayed 6 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Darryl, allow me to thank you for sharing your views on your recent stay at Live Aqua Cancun. Our guests feedback is always appreciated, as it helps us get an outside view of where our efforts should be headed. Thank you for your kind feedback, we appreciate it!We look forward to seeing you soon,

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived to Live Aqua the staff was ready and very helpful with checkin and getting us familiar with the property. The only thing that may have been a bit more helpful is a review of the benefits of the VIP package we purchased. I think we would have taken better advantage of some of the benefits had we known. Other than that, the staff was exceptional. The property, room, facilities, beach were all very nice. The food was very good from buffet to each of the restaurants. We got to experience the Flag day performance and it was first class. All in all, a great 5 days at Live Aqua!
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Karl, thank you so much for such a nice review about Live Aqua Cancun and for choosing our hotel to spend your recent beach vacation into this beautiful spot in Mexico.We look forward to welcoming you again soon,

10/10 Excellent

cynthia

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 5 Mar 2024
Estimada Cynthia, muchas gracias por su aportaciĂłn.SerĂĄ un honor verle pronto,Saludos,In laa'kech!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time trying an all inclusive hotel but definitely worth it. Food and service was excellent
Stayed 6 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear William, thank you so much for such a nice review about Live Aqua Cancun and for choosing our hotel to spend your recent beach vacation into this beautiful spot in Mexico.We look forward to welcoming you again soon,

10/10 Excellent

Arelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024
Response from Alfredo SantamarĂ­a on 5 Mar 2024
Dear Arelvin, thank you for your comments and preference! We look forward to seeing you soon,In laa'kech!

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 20 Mar 2024
Estimado Andrés, muchas gracias por su aportación.¥Esperamos tener el honor de verle pronto!Saludos,In laa'kech!

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous all-inclusive with amazing pools and a beautiful beach area. Choosing a suite on the Aqua club level was definitely worth the upgrade especially with the daily cabana included. Our butlers Luis and Carlos were phenomenal. They checked in with us often, handled all our dinner reservations and were always so kind and attentive. John and David took great care of us by the pool and honestly every staff member we encountered was so warm and friendly. Would highly recommend dinner at MB at least once. The food and atmosphere at the outdoor restaurants Hidden Garden and Varenna were fabulous as well. We can’t wait to go back!
Stayed 6 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Brad, I appreciate your valuable review about our hotel and your comments from your recent stay with us. It is a pleasure for me to know that your experience at Live Aqua Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be.We hope to see you soon,In laa'kech!

8/10 Good

Dr Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first all inclusive vacation. It’s not everyone’s cup of tea. The facility was very nice. The pool are beautiful and the beach is amazing. Also great gym for working out. The breakfast was very good but evening meals were good but not great. The restaurants fill up so then you have to wait. I guess that is just part of the experience. I loved the guacamole class they put on. I think if you like all inclusive, this place is known as one of the top in Cancun. We spent the second half of our trip at an non-inclusive resort that we preferred.
Stayed 1 night in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Hello Dr, I appreciate your valuable feedback concerning your recent stay at Live Aqua Cancun.All the points that you mention have been taken by the corresponding areas and rest assured that upon your return you will notice the changes we make.In laa'kech!

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing. Staff was very friendly. Great room. Amazing ocean view and great beach access.
Stayed 6 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Derek, thank you for your preference and incredible comments!We look forward to seeing you very soon,

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 20 Mar 2024
Dear Robin, thank you for your preference!We look forward to seeing you soon,In laa'kech!

8/10 Good

Walter L

Travelled with group
Liked: Cleanliness, staff & service
We are experienced guests at AI properties throughout Mexico and the Dominican Republic. Live Aqua rates high in the areas of cleanliness and the helpful friendly interactions with staff. In particular I am impressed with the housekeeping and general in-room attention to detail. Service provided by our butler Stephany and Live Aqua Club bartender Guileramo was beyond great. The weakness in my opinion was the food offerings in general. There is a lack of variety and the offerings were very similar in most restaurants. In a few instances the food quality and or preparation was not what we have come to expect from similarly priced AI resorts. When informed of our concerns the chef offered to replace the item which was appreciated, however at that point we had been seated 90 Minutes so we declined. Perhaps some more Basic items prepared with quality cuts of protein would be considered in each venue. Finally if you are an early riser the pool situation is okay. You must reserve seats or available “free” beds early (630AM) any time after that will be a challenge. Aqua Club check-in and check-out was very simple.
Stayed 9 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Walter, thank you for your valuable comments regarding your most recent stay at our hotel.We are known for taking the comments of our guests as a way to continue in their satisfaction.I regret that this time it was not like that and that your experience left much to be desired.All the points that you mention have been taken by the corresponding areas and rest assured that upon your return you will notice the changes we make.In laa'kech!

10/10 Excellent

Daiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Couldn’t have asked for better treatment, that’s why we keep going back.
Stayed 4 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Daiana, thank you for your valuable comments regarding your most recent stay at our hotel.We are known for taking the comments of our guests as a way to continue in their satisfaction.We can't wait to see you,In laa'kech!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time at Live Aqua! Love it.
Stayed 6 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 5 Mar 2024
Dear Jane, thank you for your loyalty!This is your home and we look forward to seeing you many times in the near future,In laa'kech!

8/10 Good

Maha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long waits for some restaurants
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 7 Mar 2024
Dear Maha, I appreciate your valuable feedback concerning your recent stay at Live Aqua Cancun.All the points that you mention have been taken by the corresponding areas and rest assured that upon your return you will notice the changes we make.In laa'kech!

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A beautiful facility that we enjoyed visiting. Very clean and well kept. There was a definite focus on the guests that were staying at the "Club Level". Club level guests were able to make reservations for meals other guests were quoted wait times of 20 to 45 minutes working around the reservations. There were some activites for the guest but the times and places of these events were not communicated very well. You were left to figure it out on your own. seating around the pool was at a premium. If you didn't have a towel on a seat before 9AM hey were all taken. Again, this is a beautiful facility but the level of communication by the management staff and the services could have been better for the money.
Stayed 5 nights in Feb 2024
Response from Alfredo SantamarĂ­a on 5 Mar 2024
Dear Lawrence, first and foremost, I would like to thank you for taking the time to share your comments on your recent stay with us.I do regret that we did not meet your expectations during the time you spent at our resort; please accept my apologies for the inconveniences you mentioned in your valuable feedback. I assure youthat there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest, and the situations you mention are completely uncharachteristic of the service we pride ourselves on. I remain at your service if there is ever anything I can do for you in the future.In laa'kech!