Exterior

Reviews of Hotel & Restaurant Bucaneros, Isla Mujeres

3 out of 5
Hotel & Restaurant Bucaneros, Isla Mujeres
Av. Hidalgo #11, between Madero and Abasolo, Isla Mujeres, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 114 out of 290 reviews" "
Rating 8 - Good. 114 out of 290 reviews" "
Rating 6 - Okay. 43 out of 290 reviews" "
Rating 4 - Poor. 13 out of 290 reviews" "
Rating 2 - Terrible. 6 out of 290 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Centro Isla Mujeres. Very convenient, quiet, very nice staff.
Stayed 8 nights in Mar 2024

8/10 Good

Carmen

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel is in a great location, however, you. get all the street noise and lighting at night. Shops and restaurants close at 11 pm so bring ear plugs and sleep mask if you want to sleep well.
Stayed 2 nights in Feb 2024

4/10 Poor

Eric

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
so small room (nothing compare to the photos). smell so bad. never go back there again
Stayed 2 nights in Feb 2024

8/10 Good

Carol

Great location. Walking distance to playa north and ferry terminal. Right in the restaurant area
Stayed 2 nights in Feb 2024

10/10 Excellent

Justin, Summerside

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our experience was very good overall with the friendly staff and great service being a highlight. The rooms are comfortable with great air conditioning and amenities. Very walkable to everything on the North end of the island. One thing that requires improvement is the plumbing (sink would barely drain). I would return.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great people
Stayed 2 nights in Feb 2024

10/10 Excellent

Ehsan

Travelled with partner
Liked: Amenities
Amazing location.
Stayed 1 night in Jan 2024

10/10 Excellent

Joyce Ann, Cape Girardeau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint
Stayed 6 nights in Jan 2024

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I (couple in our early 30’s) stayed for one night in Isla Mujeres and had a perfect stay here! We took the Ultramar Ferry from Cancun to Isla Mujeres and easily walked to the hotel from there. The hotel is located on a street filled with restaurants and souvenir vendors, so we were right in the heart of the action! Jesus at the front desk and his staff were so welcoming and kind. The room had everything we needed - comfortable bed, AC, tv, hot water, mini fridge, and a view of the street below. He personally escorted us to our room and was very hospitable. This is a family owned and run hotel which made us love this property even more! They are also a short walk to Playa Norte where we were able to check out beach towels for a $10 USD deposit and returned once you bring the towels back. They also held our bags for a few hours until we were ready to take the ferry back after check out. When we return to Isla Mujeres we will certainly come back to Hotel Bucaneros! Thank you so much for a smooth and easy stay!
Stayed 1 night in Jan 2024

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good basic hotel in the central location. Nice people at the front desk.
Stayed 14 nights in Dec 2023

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve stayed heee and it was just as wonderful as the first time. Clean, friendly in an extremely convenient location!
Stayed 4 nights in Nov 2023

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness
It was a quaint small Mexican Hotel in the heart of walking strip on Isla Mujeres. We had difficulty communicating since our Spanish is very limited and there English was very limited
Stayed 1 night in Nov 2023

8/10 Good

Erika Lucia Altamirano, Federal Way

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 6 nights. Good location,where you can just walk out and theres restaurants and bars. And Oxxo also to get Snacks. 5 to 7 mins walk to the beach. Good A/c and wifi. Friendly Staff.
Stayed 6 nights in Aug 2023

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property on Isla Mujeres. Easily Walkable to the north beach area. Great restaurants nearby.
Stayed 2 nights in Sep 2023

4/10 Poor

Issam

Stayed 2 nights in Sep 2023

10/10 Excellent

Estrella

Stayed 2 nights in Sep 2023

6/10 Okay

Nancy

Liked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Carolina

Stayed 1 night in Aug 2023

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, kind, and great staff. Easy to get all around the north side of the island from this location. Would stay here again.
Stayed 3 nights in Jul 2023

6/10 Okay

Alynnette

Stayed 1 night in Jul 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in middle of shopping area walking distance to beach
Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

8/10 Good

Michelle

Travelled with family
Liked: Staff & service
I’ll share the good and the bad about Hotel Bucaneros. We stayed in June 2023 for several nights. Good: Location is phenomenal if you want shopping, nightlife, and quick access to Playa Norte and Playa Central. Both beaches can be accessed in 5 minutes. The location was the biggest positive and I never felt unsafe. I also greatly appreciated a working air conditioner. Our room was a great escape from the heat and humidity outside. The filtered water on the property was much appreciated. Bad: The room smelled horrible. It was actually the bathroom. I think they were having sewer issues and maybe that’s normal on this island but it was almost unbearable. We also saw several roaches on the property and found one crawling in our room. Again, this could be normal for Isla Mujeres. I have no idea. Also, the room was two levels, and the stairs up to the loft were scary. They were sturdy but so steep that we fell a few times and the ceiling was so low we hit our head every time. I’m glad my kids are older because I’d be terrified if I had little kids sleeping up there. The amenities were few. We weren’t given an extra toilet paper roll at any time, so every time we ran out we had to ask for more. We also got two single use shampoo bottles and nothing else. No body soap, no hair conditioner. Good thing we brought our own. The noise outside from the bars and shops get loud at night. Finally, at check in they made me pay an undisclosed fee for ocean conservation.
Stayed 5 nights in Jun 2023

10/10 Excellent

Jonny

Liked: Cleanliness, property conditions & facilities
Great place. Very Clean. The third floor is a little rough but worth the price.
Stayed 1 night in Jun 2023

10/10 Excellent

Karla Margarita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho hospedarme aquí, el personal es muy gentil y presto a ayudar en lo que necesites. Muy céntrico si buscas estar en el medio y cerca de todo, a pocas cuadras de la hermosa Playa Norte y a pocas cuadras del terminal marítimo. Rodeado de restaurantes y comercios, difícil perderse. La habitación tenía varios servicios como un refrigerador pequeño, cafetera y una salita pequeña de estar más el balcón que daba a la calle. Afuera de la habitación en cada piso hay un dispensador de agua purificada, eso fue genial. Si es un sitio con bulla, pero yo sí pude descansar muy bien, la cama estaba muy cómoda. El internet no estaba muy rápido pero al parecer es un problema general de la isla. Estoy muy agradecida por mi estadía.
Stayed 3 nights in May 2023

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great “no frills”property. Best location in Isla. 5 min walk from Ferry. Walkable to North Beach and to best restaurants, bars and music venues. Immaculate. No elevator but for us steps to 3rd floor room not an issue. Very comfortable bed. Nice linens. Safe area.
Stayed 3 nights in May 2023

4/10 Poor

Teresa

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location! Staffs were friendly but hotel room is tiny and it was very expensive, 2 nights for $300!! Room very dated and dryer was broken . bathroom door was cracked you could see thru. I love love the island but I’m sorry to say we wouldn’t stay at this hotel again!
Stayed 2 nights in Mar 2023

10/10 Excellent

TRANG AIMY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Went here for my 40th birthday. The hotel was not a 4/5 star hotel aesthetically by any means but it was perfect in every way. I booked the room with a view. It was clean, small, comfortable and had hot running water. Location was PERFECT! It was in the middle of all the shopping and restaurants. Only a five minute walk to the beach. You can basically rent beach chairs and umbrella anywhere along the coast for $35 for a full day. Golf cart rentals near the hotel were $60 from 9am to 6pm. Only takes an hour to ride around the island. Ride to south of the island and have breakfast with a view at Kin-Ha. The views are amazing on the rocky south end of the island. All in all, the hotel was perfect if you don’t really care about being at a 4/5 star and if you don’t mind the noise from the streets and restaurants until 10-11pm at night, this is the perfect place to be.
Stayed 4 nights in Mar 2023

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
This property was very convenient. It was right in the thick of things. Very quick walk to North Beach. The room was suppose to have a kitchenette but there wasn't one. It only had an electric fry pan which didn't work. We were also suppose to have a view from the room but we didn't. I probably wouldn't stay here again. It was over priced for what we got. We also had to pay an eco fee.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Feb 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y

10/10 Excellent

marika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way
I can't say enough good things about our stay. Hilda, her family, and the staff are amazing. The hotel is a calm in the middle of the action. Close to the beach, and all the restaurants, yet quiet and tranquil inside. The rooms are wonderful: airy, clean and the beds comfortable. Hilda is an amazing person and made our stay extra special. I would recommend this hotel to everyone. We are looking forward to returning again. Thank you Hilda, and everyone at Hotel Bucaneros for making our stay amazing!
Stayed 14 nights in Nov 2022

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the heart of everything. Easy to walk to beach and food is right outside the door. Had a water machine to refill bottles which is super convenient. Great price for what you get!
Stayed 2 nights in Oct 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was SOOOO vibey!!! We just stayed for 6 nights and had the BEST time. Everything you need is right there. Golf cart rentals - close by. SO many restaurants - close by. Shopping - close by. Beach clubs - close by. Ferry to the mainland - close by. This place was so clean and so comfy and so quiet - even in the middle of Hidalgo! We will DEF stay again!!!!! ❤️❤️❤️
Stayed 6 nights in Jul 2022

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Jul 2022

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear everything going on outside of your room, but it's really not a problem for me.
Stayed 1 night in Jun 2022

10/10 Excellent

Theresa

Travelled with partner
Cute little place to spend the night on Isla. Clean, friendly atmosphere at a great location for a great price. We would definitely stay here again.
Stayed 1 night in Jun 2022

6/10 Okay

Alexandra

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Very great location, room was spacious with a kitchenette which was amazing. No cold filtered drinking water, you must fill up pitchers of water a couple of flights down. Check in was slow and it would have been nice to get a tour or get shown to our room. They also had so much confusion about charging me for the room which created a headache that was unnecessary. I speak Spanish relatively well so I don't think that was the issue.
Stayed 3 nights in Apr 2022

6/10 Okay

Alejandra

Travelled with partner
I like that was very close to the ferry and playa Norte. Everything was walking distance. The hotel staff wasn’t the best. But I liked that it was a convenient location
Stayed 3 nights in Feb 2022

8/10 Good

sacha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Feb 2022

10/10 Excellent

Jose Iniguez

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2021

10/10 Excellent

Wendy

Stayed 9 nights in Aug 2021

10/10 Excellent

Anthony

Stayed 6 nights in Oct 2021

10/10 Excellent

Salome

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Aug 2021

10/10 Excellent

Pallavi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly, informative and nice. Room was spacious, very clean and vintage kind of beauty. I loved the room decor. Location is great. It is very close to multiple restaurants and right in middle of the shopping area in the downtown. It did not get noisy and was fine. We loved our stay here. We will be back.
Stayed 1 night in Aug 2021
Response from Front Desk on 6 Sept 2021
Thank you Pallavi for your comments and feedback, this is important to us in order to improve our service. Hope we can host your stay again very soon. Front Desk

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the real Mexico feel to the Hotel.
Stayed 5 nights in Jul 2021
Response from Front Desk on 6 Sept 2021
Hola, thank you very much for your comments, we love to hear that you enjoyed the hotel's atmosphere, hope we can host you again soon.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Front Desk on 6 Sept 2021
Hola Wendy, muchas gracias por tu evaluación nos da gusto saber que disfrutaste mucho de nuestro servicio.

8/10 Good

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Recepcion on 24 Jul 2021
Gracias Lazaro por su calificación, esperamos poder servirle nuevamente en el futuro. Muchos saludos.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property for budget, safety yet maintains high standard of cleanliness!!
Stayed 4 nights in Jul 2021