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Reviews of Golden Parnassus All Inclusive Resort & Spa - Adults Only

3.5 out of 5
Golden Parnassus All Inclusive Resort & Spa - Adults Only
Blvd. Kukulcan Km. 14.5, Retorno San, Miguelito, Lote 37, Hotel Zone, Cancun, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 780 out of 2078 reviews" "
Rating 8 - Good. 509 out of 2078 reviews" "
Rating 6 - Okay. 326 out of 2078 reviews" "
Rating 4 - Poor. 212 out of 2078 reviews" "
Rating 2 - Terrible. 251 out of 2078 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a cute property! It's small but had everything we were looking for in a vacation. The place needs a bit of a renovation in a few areas but besides that it's a hidden gem!
Stayed 5 nights in Apr 2024

10/10 Excellent

Erline

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was nice but the property is very old.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher Michael, Cadillac

Travelled with family
Liked: Cleanliness, staff & service, amenities
The meal venues have amazing food! The employees are wonderful, personable and eager to please! The beach, with its views, is the best! Rooms are very comfortable and clean however there was a daily shortage of towels.
Stayed 7 nights in Apr 2024

8/10 Good

Zachary, Lake Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place with a beautiful beach. The food was good and the people went out of their way to make us comfortable. This is not a brand new hotel so don't expect that and you will be happy here. My GF and I had a really nice stay and would not hesitate to go back. It offers a quiet, relaxed place to vacation that doesn't break the bank.
Stayed 4 nights in Apr 2024

8/10 Good

robert j curley

Liked: Cleanliness, staff & service
Bar staff great
Stayed 7 nights in Apr 2024
Response from Concierge on 22 Apr 2024
Dear Robert,Receive my warmest greetings from the Hotel Golden Parnassus Resort & Spa. I greatly appreciate you taking the time to share your most recent experience with us. I am more than pleased to know that our staff managed to create an unbeatable experience. Thank you very much for choosing the Hotel Golden Parnassus Resort & Spa to enjoy your vacation! We hope to have the pleasure of welcoming you again. Kind regards

8/10 Good

Susan Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff! Right on the beach without the high price. Friendly went above and beyond to make our stay amazing. Views of the beaches were spectacular and the staff on the beach kept the drinks coming. Beach well groomed, no garbage or seaweed. Resort is older and needs to be updated. But for the price it’s a good bang for your buck. I would go back for the amazing staff and views.
Stayed 6 nights in Apr 2024
Response from Concierge on 22 Apr 2024
Dear Susan,Thank you for taking the time to share your experience it gives us great pleasure to read that you had a great time with us. We are very pleased to read all the kind words regarding our staff and are proud to count on staff that is always ready to give their best at all times. We hope to have the honor to see you soon.Kind regards

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations are spacious, gorgeous view of ocean! Staff really are like family!
Stayed 6 nights in Apr 2024
Response from Concierge on 20 Apr 2024
Dear Eileen,Receive my warmest greetings from the Hotel Golden Parnassus Resort & Spa. I greatly appreciate you taking the time to share your most recent experience with us. I am more than pleased to know that our staff managed to create an unbeatable experience. Thank you very much for choosing the Hotel Golden Parnassus Resort & Spa to enjoy your vacation! We hope to have the pleasure of welcoming you again. Kind regards,

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had an Amazing experience! The beach, the pool, the food, the people, the views were wonderful and exactly what I needed! A little time out from life in the middle of paradise. Highly recommend!
Stayed 3 nights in Apr 2024
Response from Assistant Manager. on 19 Apr 2024
Dear Robert.We extend our heartfelt gratitude for your comments. Your feedback encourages us to strive for excellence and ensure that each guest has a memorable stay. We appreciate your trust in us and hope to serve you again in the future. Sincerely,

10/10 Excellent

June

Liked: Property conditions & facilities
The property is clean and quiet two restaurants where nice and eloquent. The property is out dated it’s not alot of activities. It’s best for older adults.
Stayed 3 nights in Apr 2024
Response from Assistant Manager. on 19 Apr 2024
Dear June,Thank you for your thoughtful comments. We are grateful for your feedback, as it helps us understand our guests' needs and preferences better. Your support means a lot to us, and we look forward to exceeding your expectations on your next visit. Warm regards,

10/10 Excellent

Fareedat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very safe and compliant. staff are very helpful and responsible the dining options are mehh not really exciting
Stayed 4 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We're thrilled to receive your positive feedback. It's a pleasure to know that our efforts to provide excellent service have contributed to your satisfaction. Thank you for choosing Hotel Golden Parnassus Cancun.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Wonderful service and great restaurants for an all inclusive. Rooms are extremely dated and badly in need of a remodel and new furniture. No nightly entertainment except for a Mexican Fiesta show on Fridays that is pretty good.
Stayed 6 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We appreciate your feedback and sincerely apologize for falling short of your expectations. Rest assured, we are taking immediate measures to rectify the issues you encountered.

6/10 Okay

Christina Lynn

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff as always were great. Minimal activities. Owners are letting it go downhill.
Stayed 8 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We regret that your experience did not meet your expectations. Your comments have been shared with our team, and we are implementing corrective actions to prevent such occurrences in the future.

4/10 Poor

Erica

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Upon arrival our room was not ready, which was totally fine, we went to the pool and came back a couple hours later. When we received our room key it didn’t work resulting in us going back and fourth four times to find out someone was in the room they assigned. The air conditioning did not work the first night. Food options were lacking and no information on hours or what was open. Very run down property overall.
Stayed 4 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We are sorry to hear about the challenges you faced during your stay. Your feedback is vital, and we are taking steps to improve our services based on your valuable comments.

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great no complaints. Would recommend
Stayed 4 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We're honored by your positive review. It's rewarding to know that you found our amenities and services exceptional. We look forward to hosting you again at Hotel Golden Parnassus Cancun.

4/10 Poor

Lynn Marie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The front desk person was rude. They have a free limo ride and sunset cruise which they claimed they didnt. Ive been there before and did those things. I asked for the free upgrade and was told i
Stayed 8 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We deeply regret any dissatisfaction you may have experienced during your stay. Your concerns are being thoroughly investigated, and corrective measures are being implemented to ensure a more positive experience for our guests.

4/10 Poor

David Eduardo Sepulveda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start? Do not book this hotel. The pictures is not at all accurate. The rooms are outdated and had issues with the A/C not cooling and then leaking. Also, the hotel has 5 restaurants. But if you only have 1 or 2 open per night, you don't have 5 restaurants. Glad I visit Cancun, would consider going back but not with this hotel.
Stayed 5 nights in Apr 2024
Response from Concierge on 18 Apr 2024
Thank you for bringing your concerns to our attention. We apologize for any shortcomings in our service and assure you that we are taking immediate action to address and rectify the issues raised.

4/10 Poor

Consuela

Travelled with group
Disliked: Staff & service, property conditions & facilities
First off they had me in king room when I asked for double bed. Only 1 hand and big towel and when requested more didn’t receive until following morning. Television didn’t work when reported was told 45 minutes but no one showed up. Had to wait till following morning to ask for manager when Marisol concierge manager stated she would send someone up. An hour later maintenance came unable to fix it so brought a whole new one. So 24jours no tv and we weee only there 3 days. But food was pretty good. Germany, Daniel, Helado were especially helpful and gave great service. Front desk needs better communication skills. Building needs overall paint job and quit patching things up for what they charge per night. Internet should not be extra charge
Stayed 2 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We apologize for the difficulties you faced and appreciate your patience. Rest assured, we are taking prompt action to address the issues highlighted in your feedback.

4/10 Poor

Jordyn

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Honestly the staff was absolutely wonderful , I’m really upset though about various things. The phone did not work the whole time we were there , we asked three separate times to have someone fix that and nothing was done about it. Second , the first day we got there, there was a cockroach in our bathroom. Thirdly we had asked for towels since there was only one in the bathroom and they never brought them to us I had to ask again. Also , I did not get the room I booked. I asked for two beds and only got one. I would not recommend staying here if you want a smooth stress free vacation. Like I said the staff was very friendly however several things went wrong. Including only one person at the desk and a long long line as we were trying to check out and we were in a hurry to catch our flight. We stood in line for a half hour just to check out. The food was decent.
Stayed 4 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We are sorry for any inconvenience you faced during your stay. Your feedback is crucial, and we are committed to making the necessary improvements to provide a more enjoyable experience for our guests.

2/10 Terrible

joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this property needs a WRECKING BALL, it is old/dated, restaurants/food and awful elevators are death traps, alcohol is the lowest of quality, showers barely work, bathroom sinks are dirty and broken, mattress are brown from old age, tv and phone and internet did not work, beach chairs are DISCUSTING old dirty and worn out, towels stink, the bathrooms throughout smell like there is feces on the floor due to sewer problems.... and im out of room i could keep going-THIS RESORT STOLE MY MONEY
Stayed 3 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We regret any inconvenience caused during your stay. Your feedback has been shared with our team, and we are implementing corrective actions to ensure a smoother and more pleasant experience for our guests.

6/10 Okay

Julian

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is really outdated, picture and website are misleading. Food was ok. The employees are absolutely amazing, best sweet, amazingly hard working , friendly people ! They did the stay special !
Stayed 3 nights in Apr 2024
Response from Concierge on 18 Apr 2024
We sincerely apologize for falling short of your expectations. Your feedback is vital, and we are taking immediate action to address the issues raised and improve our services accordingly.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Concierge on 18 Apr 2024
Thank you for bringing your concerns to our attention. We apologize for any shortcomings and assure you that we are actively working to address and rectify the issues mentioned in your feedback.

2/10 Terrible

george

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible
Stayed 8 nights in Mar 2024
Response from Concierge on 18 Apr 2024
We apologize for any inconvenience and appreciate your feedback. Rest assured, your comments are guiding us in making the necessary changes to enhance the quality of our services. Sincerely, Hotel Golden Parnassus Cancun.

6/10 Okay

Anneliese

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We lucked out with a deal and spent $1,100USD each for a week stay. If the cost was more than that I would have been very very disappointed. We live in a small town with a tiny regional airport, most flights within the US start at $600. Pros: staff was wonderful. No one was trying to push the extras (spa/excursions) on us at all. Low key place with not many people there. Was always able to get a spot at the pool/beach that I wanted. 2 nights of entertainment out of the 7 we were there and the bars were dead after 9pm. This quiet atmosphere was what we like. Beach was beautiful! Cons: The food was blah at the buffet. Only 1 restaurant was open each night so if you go for less than a week you will never get to go to them all. Our room phone never worked. We told them the first day and followed up twice and there was never a response or resolution to the problem. We couldn't get room service because of the phone issue. One of the two tiny elevators broke on day 2 of our stay and never got fixed. With a 6 story hotel we got our steps in because waiting for the elevator took forever. The front desk folks were the least helpful out of all the staff. They didn't explain the hotel layout and didn't provide a map or time table for when things were open. There was no signage explaining when things were happening around the hotel. Watered down drinks at the pool/tiki bar. Ripped cushions on many chairs, no mini-fridge in the rooms, no coffee machine in the room... I can go on
Stayed 7 nights in Mar 2024
Response from Concierge on 18 Apr 2024
Thank you for bringing your concerns to our attention. We apologize for any shortcomings and assure you that we are actively working to address and rectify the issues mentioned in your feedback.

6/10 Okay

Araceli

Liked: Staff & service
Pool and beach were amazing. My room ac wasn’t working properly, the tv was out for 2 of the five days and the bathroom sink was making a random horrible noise.
Stayed 4 nights in Apr 2024
Response from Concierge on 18 Apr 2024
we sincerely apologize for any inconvenience you experienced during your stay. Your feedback is invaluable, and we are actively addressing the issues raised to enhance our services.Sincerely

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved the ocean view, the nice pools, and the various bars
Stayed 3 nights in Apr 2024
Response from Concierge on 18 Apr 2024
Thank you for sharing your positive experience with us. We're thrilled that our team's hospitality and the overall atmosphere of Hotel Golden Parnassus Cancun contributed to a memorable stay for you.

8/10 Good

David G

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the restaurants were closed multiple nights during our 6 day stay. The hotel does need some updating but it appeared that updates have been made. Rooms were clean. We love the charm and the small size of this hotel. This was our 5th visit to the Golden Parnassus- the staff here is what keeps us coming back.
Stayed 6 nights in Mar 2024
Response from Concierge on 18 Apr 2024
We're grateful for your positive comments and thrilled to have exceeded your expectations. It's our pleasure to provide a memorable experience at Hotel Golden Parnassus Cancun, and we hope to host you again soon.

2/10 Terrible

Justine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Planned a trip to enjoy the sun and relax. Nothing about this trip was relaxing. When we arrived to the resort we were not greeted or helped by the desk for 30 minutes, and to be told that the rooms are not even ready. There were only 2 places to eat; none of the staff knew the itinerary and it changed day to day. The site restaurants would say open and then closed and kept being told “Tomorrow, tomorrow”. Limited alcohol options. Room Service never picked up, had to go to front desk to order and still not receive any meal. Poor water pressure and very generic rooms with small televisions. And am coming home with tiny bug bites that I need to get checked for bed bugs. Overall was a horrible experience and would be coming back.
Response from Concierge on 18 Apr 2024
We appreciate your feedback and sincerely apologize for falling short of your expectations. Rest assured, we are taking immediate measures to rectify the issues you encountered.

6/10 Okay

Geannina Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lo mejor: la vista, la playa, los restaurantes nocturnos y la amabilidad del personal. Lo peor: Falta de mantenimiento, piscina muy sucia, duchas y lavatorio con agua salada, buffet muy limitado y poco variado, comida con mucha sal y cocteles solo azúcar, el bar sixties necesita renovación.
Stayed 4 nights in Apr 2024
Response from Concierge on 18 Apr 2024
Lamentamos que su estancia no haya cumplido con sus expectativas. Estamos evaluando detenidamente sus comentarios para implementar cambios que mejoren la calidad de nuestro servicio.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time staff was great. I'll be back next year
Stayed 6 nights in Mar 2024
Response from Concierge on 18 Apr 2024
We're thrilled to receive your positive feedback. It's rewarding to know that you had a wonderful experience at Hotel Golden Parnassus Cancun, and we look forward to the opportunity to welcome you back.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 3 nights in Apr 2024
Response from Concierge on 18 Apr 2024
Thank you for your positive review. We're delighted that you had a great stay at Hotel Golden Parnassus Cancun, and we appreciate your recognition of our team's efforts to provide exceptional service.

2/10 Terrible

Bailey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far the worst hotel we have ever stayed at. The power went out a couple times (10 hours one day) and the air conditioning did not work, causing the room to be at a constant 25 degrees Celsius. Everything is outdated and only 2/5 restaurants were open our entire stay despite advertising 5. We actually left this hotel early to go to a different resort for the remainder of our vacation.
Stayed 11 nights in Mar 2024
Response from Assistant Manager. on 4 Apr 2024
We deeply regret that we fell short of your expectations and that your experience with us was not up to the standard we strive to maintain.We understand that your experience with us may have left you feeling disappointed and inconvenienced. We would like to make it right and regain your trust.Once again, please accept our heartfelt apologies for the poor service you encountered. We value your feedback and thank you for bringing these issues to our attention. We are committed to continuously improving our service and look forward to the opportunity to serve you better in the future.Sincerely,

8/10 Good

TING YU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building but clean. Very convenient for restaurants, you don’t need to reserve like the others. Food quality is pretty good and you can enjoy the music shows at dinner, impressive!
Stayed 2 nights in Apr 2024
Response from Assistant Manager. on 4 Apr 2024
Thank you for taking the time to provide your comments.We genuinely appreciate your feedback, as it helps us understand what we are doing right and where we can improve further.Your support is invaluable, and we look forward to welcoming you back soon. Sincerely,

2/10 Terrible

Jose, Camden

Travelled with partner
Disliked: Staff & service, amenities
Customer service terrible
Stayed 5 nights in Mar 2024
Response from Assistant Manager. on 4 Apr 2024
We deeply regret the inconvenience caused by our service.Your satisfaction is our priority, and we are working to prevent such issues in the future.Sincerely,

8/10 Good

Sandra, La Porte

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
This is our third trip to the resort. There were a couple of issues on our first day (no electricity or towels), but it was soon resolved and the service, view and time at the resort was as great as our previous trips that keeps us coming back.
Stayed 5 nights in Mar 2024
Response from Assistant Manager. on 4 Apr 2024
First of all, let me apologize for the inconvenience you had during your stay. It is always our goal to provide our guests with the highest level of comfort and satisfaction, and we are glad that we were able to achieve that during your stay. We appreciate your kind words and feedback, and we hope that we will have the pleasure of welcoming you back again in the near future for another wonderful vacation experience.Sincerely,

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff are excellent. We had a great time, Food and drinks were excellent. They do need to update or at least make sure they can take credit cards when you check for resort fee. Overall I would recommend this place for the price.
Stayed 7 nights in Mar 2024
Response from Assistant Manager. on 4 Apr 2024
Thank you for taking the time to share your valuable comments with us.Your feedback helps us improve and provide better experiences to all our guests. We appreciate your support and look forward to welcoming you back soon. Best regards,

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved it here.
Stayed 4 nights in Feb 2024
Response from Assistant Manager. on 4 Apr 2024
Thank you very much for choosing the Hotel Golden Parnassus Resort & Spa to enjoy your vacation!We hope to have the pleasure of welcoming you again.Kind regards.

8/10 Good

Sheryl Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the serving staff at the bars and restaurants at this hotel. The customer service was excellent. We checked out at 12 noon, but were able to stay and eat and use the pool, etc. until our shuttle picked us up at 3:00 for no extra charge. There is lots of eating and drinking options at this hotel. There is lots of bars and never a line up to get a drink. Pool and beach side service was also quick! The Paradise restaurant made to order eggs or omelets each morning and fajitas fresh for lunch. There was always breads, desserts, lots of fresh fruit each time as well. Also served were salads and a lot of Mexican sauces and soups, etc each time. On Wednesday night they had a special Mexican fiesta where there was lots of Mexican food and homemade desserts that were excellent! Then that night there was a Mexican cultural show with dancers. Our room #520 was excellent and clean. The ocean/beach view from our patio was the best! The bed was comfy and the shower was great. The beach was really great and had loungers and a life guard. The small pool over looked the beach and was our favourite. The other pool was nice and popular with lots of lounges available. A few spots around the hotel are a bit run down, but it didn't bother us or effect our trip. Also, the hotel does not do a good job of letting people know when there is a show or band playing. They should put a sign in the lobby to tell people. We would return to this hotel again as you get your money's worth for sure.
Stayed 7 nights in Mar 2024
Response from Assistant Manager. on 4 Apr 2024
Receive my warmest greetings from the Hotel Golden Parnassus Resort & Spa.How wonderful to read that you found our resort to be the ideal place to relax and feel pampered.I am truly glad to know that we exceeded your expectations and created a best of the best stay for you.We look forward to your next visit!Best regards,

8/10 Good

Mary Joyce

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: 1) It's all inclusive so we really enjoyed the unlimited food and drinks. 2) No need to reserve for the restaurants. You can just walk in and dine in. 3) Staffs were very friendly and helpful! :) 4) View from our room was amazing!! (Ocean view 🌊✨) Cons: 1) Restaurants were limited. We were expecting Shangri La to open but it didn't for our whole stay (knowing that we checked in weekends - it needs to be open esp weekends lol) 2) We paid 50USD for late check out but the there was no power the whole day lol (we paid for nothing, it was so hot so we needed the aircon too bad while waiting for our check out - we wanted to rest before our flight but nvm) 3) Experienced 1 night and 1 day with no power. and i guess they don't have generators. 4) Food was okay, it is not the best, it could be better. 5) WE ASKED FOR ROOM SERVICE BUT THE FOOD NEVER CAME. WAITED FOR NOTHING. SO I GUESS THERE IS NO REALLY ROOM SERVICE. 🤭 6) The whole hotel is old. It needs maintenance. Overall, 3/5 stars. We super loved Cancun, but I guess we will have to try other hotels nextime.
Stayed 4 nights in Mar 2024
Response from Concierge on 1 Apr 2024
Dear Mary,We appreciate the time you have taken to share your recent experience. We are sorry we Couldn’t meet your expectations, please accept our sincere apologies. Your opinion is very important to us, as we work every day to be better. We are glad that you enjoyed the facilities despite the inconvenience and we would be honored to have you back at our hotel in the near future. Kind regards

6/10 Okay

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall the property was great but the air conditioning was terrible! The power kept cutting out even though it was bright and sunny with no clouds. The AC would not cool. Also, some of the restaurants were not open. We were limited to 2 options.
Stayed 5 nights in Mar 2024
Response from Concierge on 1 Apr 2024
Dear Samantha,We appreciate the time you have taken to share your recent experience. We are sorry we Couldn’t meet your expectations, please accept our sincere apologies. Your opinion is very important to us, as we work every day to be better. We are glad that you enjoyed the facilities despite the inconvenience and we would be honored to have you back at our hotel in the near future. Kind regards

10/10 Excellent

debby, Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant, This place is perfect to stay, and the people that rate is old, blah blah blah. Of course that’s old, but that doesn’t make it a bad place to stay. We had no issues, except for elevators breaking down, but they took care of us.
Stayed 7 nights in Mar 2024
Response from Concierge on 1 Apr 2024
Dear Debby,It is a pleasure to greet you and at the same time thank to you through this letter our gratitude for your preference towards our hotel and service at the same time we reiterate our commitment to ensure the constancy of quality of facilities and service. We hope that you will give us the opportunity to serve you again in the future.Kind regards

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 4 nights in Mar 2024
Response from Concierge on 29 Mar 2024
We're thrilled to receive your positive feedback. It's a pleasure to know that our efforts to provide excellent service have contributed to your satisfaction. Thank you for choosing Hotel Golden Parnassus Cancun.

6/10 Okay

Jody Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Older worn out. But good service
Stayed 7 nights in Mar 2024
Response from Concierge on 29 Mar 2024
We sincerely apologize for falling short of your expectations. Your feedback is vital, and we are taking immediate action to address the issues raised and improve our services accordingly.

2/10 Terrible

Hannah

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Concierge on 29 Mar 2024
Thank you for bringing your concerns to our attention. We apologize for any shortcomings and assure you that we are actively working to address and rectify the issues mentioned in your feedback.

8/10 Good

Thane

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Shout out to the all the people that work in the actual resort. If you need anything ask the bellhops, bartenders, and service workers. Forget the front desk people. Huge compliments to Jose and Edith and many of the other countless people that worked there that were kind and helpful.
Stayed 7 nights in Mar 2024
Response from Concierge on 29 Mar 2024
We apologize for any inconvenience and appreciate your feedback. Rest assured, your comments are guiding us in making the necessary changes to enhance the quality of our services. Sincerely, Hotel Golden Parnassus Cancun.

8/10 Good

Roma

Travelled with group
The hotel is dated but kept very clean. I would suggest that the restaurants be air conditioned and also not have the air conditioned set in the hotel rooms by the hotel. Some people like it either cooler or warmer.
Stayed 7 nights in Mar 2024
Response from Concierge on 29 Mar 2024
Thank you for bringing your concerns to our attention. We apologize for any shortcomings and assure you that we are actively working to address and rectify the issues mentioned in your feedback.

2/10 Terrible

Ronald Lee

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no towels in room when initially entering room. Air conditioner was not working. We Had to literally ask EVERYDAY for an adequate amount of towels and cloth’s for 2 persons! Elevator was out 2 of our 6 days and we were on the 6th floor. Limited restaurants open. Many staff members were rude and dismissive. The building in general is extremely outdated and needs many upgrades. Very limited entertainment. Would never return and honestly feel we should receive at the minimum a partial refund. It was without exaggeration the worst all inclusive experience we’ve ever had.
Stayed 5 nights in Mar 2024
Response from Concierge on 25 Mar 2024
Dear Ronald,Thank you very much for taking the time to write this review and sharing with us your feedback. I truly regret to learn about the outcome of your experience. We strive to provide our esteemed guests with the best possible service, and when you feel that it fails to meet your expectations, we need to know and take action immediately. We remain at your service and we truly hope you will grant us the opportunity to welcome you again. Sincerely

4/10 Poor

BradLey John

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Concierge on 23 Mar 2024
Dear Bradley,Thanks for staying here! Your opinion is very important to us.Regards

8/10 Good

Donna, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Concierge on 23 Mar 2024
Dear Donna,Thank you for taking the time to evaluate our services. We appreciate your support and look forward to welcoming you back soon.Regards

10/10 Excellent

Don Wallace Grantham, Argyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place I love the people please do not choose this place go somewhere else lol
Stayed 3 nights in Mar 2024
Response from Concierge on 22 Mar 2024
Dear Don,We are delighted to know that you enjoyed your stay with us. We hope to have the honor of welcoming you again.Regards

4/10 Poor

mayra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old and run down. The shower water smells and came out brown. The AC didn’t work well so it was so hot in the room. There were only 2 out let’s in the entire room. The food at the buffet wasn’t very good. The pool closes early.
Stayed 3 nights in Mar 2024
Response from Concierge on 21 Mar 2024
Dear Mayra,Thank you very much for taking the time to write this review and sharing with us your feedback. I truly regret to learn about the outcome of your experience. We strive to provide our esteemed guests with the best possible service, and when you feel that it fails to meet your expectations, we need to know and take action immediately. We remain at your service and we truly hope you will grant us the opportunity to welcome you again. Sincerely