Exterior

Reviews of Burbury Hotel & Apartments

4 out of 5
Burbury Hotel & Apartments
1 Burbury Close, Canberra, Barton, ACT

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jasjeet Assistant Front Office Manager on 27 Mar 2024
Dear Nicole,Thank you for rating us based on your recent stay experience with us. We are happy to hear that you had a great stay !

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel central to most attractions and businesses
Stayed 1 night in Mar 2024
Response from Jasjeet - Assistant Front Office Manager on 18 Mar 2024
Dear Paul,Thank you for taking out time for leaving us a review. We are happy to hear that you found the hotels location great and close to most of the iconic sites in Canberra which we take pride of.

10/10 Excellent

Emma, Meadowbank

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from Jasjeet - Assistant Front Office Manager on 18 Mar 2024
Dear Emma,Thank you for your kind words based on your recent stay experience with us. We woulsd love to welcome you back at The Burbury Hotel & Apartments.

10/10 Excellent

Christine

Travelled with family
Really enjoyed our stay. Beds super comfortable
Stayed 2 nights in Mar 2024
Response from Jasjeet Assistant Front Office Manager on 6 Mar 2024
Dear Christine,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are glad to hear that you enjoyed the stay with us and found the beds comfortable which we take pride of.We would love to welcome you back for another enjoyable stay with us !

10/10 Excellent

Phaneendra

Stayed 3 nights in Feb 2024
Response from Jasjeet Assistant Front Office Manager on 27 Mar 2024
Dear Phaneendra,Thank you for rating us based on your recent stay with us. We are happy to hear that you had a great stay experience with us !

10/10 Excellent

Adam

Stayed 1 night in Feb 2024
Response from Jasjeet Assistant Front Office Manager on 27 Feb 2024
Dear Adam,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to rate us. We are pleased to see such a positive rating.We would love to welcome you back for another excellent stay with us !

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and the staff was very friendly and helpful.
Stayed 5 nights in Feb 2024
Response from Jasjeet - Assistant Front Office Manager on 10 Feb 2024
Dear Shannon,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are glad to hear that your stay experience was good and had a friendly interaction with the team.

6/10 Okay

Snjesko

Disliked: Staff & service, property conditions & facilities
Not very impressed. Pictures and descriptions don’t match the hotel.
Stayed 2 nights in Jan 2024
Response from Jasjeet - Assistant Front Office Manager on 10 Feb 2024
Dear Snjeska,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We appreciate your honest feedback and would like to get more information about your stay experience so please feel free to contact us.

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly gorillas
Stayed 1 night in Dec 2023
Response from Jasjeet - Hotel Duty Manager on 27 Jan 2024
Dear Andrew, Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are glad to see such a positive rating based on your recent stay with us as this is what we strive for.We would love to welcome you back for another excellent stay with us.

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jasjeet - Hotel Duty Manager on 27 Jan 2024
Dear Jason,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are happy to see that you rated us positive based on your recent stay with us. However we would love to welcome you back for a excelllent stay experience !

10/10 Excellent

Sathish

Stayed 1 night in Jan 2024
Response from Jasjeet - Hotel Duty Manager on 27 Jan 2024
Dear Sathish,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are happy to see such a positive rating based on your recent stay with us as this is what we strive for.We would love to welcome you back through the doors of The Burbury Hotel & Apartments for a another great stay with us.

10/10 Excellent

Chung Wah

Stayed 2 nights in Dec 2023
Response from Jasjeet - Hotel Duty Manager on 27 Jan 2024
Dear Chung,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to rate us. We are pleased to see such a positive rating based on your recent stay with us as this is what we strive for.We would love to welcome you back for another excellent stay with us !

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooftop bar.
Stayed 1 night in Dec 2023
Response from Ecem on 31 Dec 2023
Dear Catherine,Thank you for choosing Burbury Hotel & Apartments and for taking the time to review your experience with us. It is great to hear that you had a great stay, and specifically like Leyla Bar! We look forward to your next stay!Warm regards,EcemAssistant Front Office Manager

8/10 Good

Hanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the executive studio
Stayed 2 nights in Dec 2023
Response from Ecem on 31 Dec 2023
Dear Hanisha,Thank you for choosing Burbury Hotel & Apartments! It is great to hear that you had a great stay. We look forward to your next stay!Warm regards,EcemAssistant Front Office Manager

10/10 Excellent

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our short stay! Friendly staff. 2 BDR apartment was incredibly spacious and so clean. Will stay again for sure
Stayed 1 night in Dec 2023
Response from Ecem on 31 Dec 2023
Dear Abbey,We thank you for choosing Burbury Hotel & Apartments and for taking the time to review your experience with us. It is great to hear that you had a great stay and enjoyed all that our hotel has to offer! We look forward to your next stay!Warm regards,EcemAssistant Front Office Manager

10/10 Excellent

Rebekah, Pemulwuy

Stayed 1 night in Dec 2023
Response from Jasjeet - Hotel Duty Manager on 27 Jan 2024
Dear Rebakah,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are pleased to see such a positive rating based on your recent stay experience.We would love to welcome you back through the doors of The Burbury Hotel & Apartments for another excellent stay with us !

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from Jasjeet - Hotel Duty Manager on 27 Jan 2024
Dear Jennifer,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are glad to see such a positive rating based on your recent stay experience with us as this is what we strive for.We would love to welcome you back for another excellent stay with us.

10/10 Excellent

Joanne

Travelled with partner
Liked: Amenities
It was a seamless stay for us, and very comfortable. Loved the great restaurants, cafes and bars within the hotel complex.
Stayed 1 night in Dec 2023
Response from Ecem on 31 Dec 2023
Dear Joanne,Thank you for taking the time to review your experience with us! It is great to hear that you had a comfortable stay and enjoyed all that our hotel has to offer! We look forward to welcoming you back soon!Warm regards,EcemAssistant Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Efficient check in. Spacious room. Comfortable. Very clean. Adequate underground parking. Have been returning for many years.
Stayed 1 night in Nov 2023
Response from Ecem on 31 Dec 2023
Dear Anonymous,Thank you for choosing Burbury Hotel & Apartments and for taking the time to review your experience with us. It is great to hear that you had a great stay and enjoyed all that our hotel has to offer! We look forward to your next stay!Warm regards,EcemAssistant Front Office Manager

10/10 Excellent

Iwona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable accommodation
Stayed 3 nights in Nov 2023
Response from Jasjeet - Hotel Duty Manager on 11 Nov 2023
Dear Iwona,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are pleased to hear that you found the premises clean and had a comfortable stay.We would love welcome you back for another comfortable stay !

4/10 Poor

Rui

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jasjeet - Hotel Duty Manager on 11 Nov 2023
Dear Rui,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are disappointed to hear that you did not enjoyed your stay with us. We hope you would give us another chance in future where could deliver a excellent service for the stay.

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and well appointed apartments. Clean and comfortable. Would definitely stay again.
Stayed 4 nights in Oct 2023
Response from Kind regards, Edward - Guest Service Agent on 5 Nov 2023
Dear Jo, Thank you very much for taking the time to leave us a review.Your kind words are much appreciated and we look forward to welcoming you back to the hotel when you are in Canberra next.

10/10 Excellent

Rebekah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy and clean
Stayed 1 night in Oct 2023
Response from Kathryn on 31 Oct 2023
Hi RebekahThank you for the great feedback and we hope to welcome you back again soon.

6/10 Okay

Steven

Liked: Cleanliness
Okay for comfort and cleanliness but limited restaurants nearby, nearest supermarket is 20 min walk and reception never answer the phone
Stayed 4 nights in Oct 2023
Response from Kathryn on 31 Oct 2023
Hi StevenThank you for providing feedback on your recent stay. It's great to read you were comfortable in your room and I'd be happy to clarify your comments about available food offerings. The closest supermarket is Barton Grocer located 10min walk away from the hotel. Neighboring suburbs of Manuka and Kingston offer a range of dining outlets (including some staff favourites!) if you prefer to explore.Apologies that one of our inhouse restaurants is currently undergoing renovations however, directly across the road at our sister property, Hotel Realm, is European inspired 'Louis', modern Australian in 'Ostani' and located on the ground floor of Burbury Hotel is Cantonese cuisine 'Chairman & Yip'. I do apologise that your calls went unanswered. I have raised this with our IT team to ensure the call escalation functionality is working as intended. I hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Perica, sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ev chargers in front of the property
Stayed 1 night in Oct 2023
Response from Malakai on 23 Oct 2023
Hi Perica,Thanks for choosing to stay at Burbury Hotel & Apartments.We greatly appreciate the feedback and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager

10/10 Excellent

Kea, Carlingford

Stayed 1 night in Sep 2023
Response from Malakai on 23 Oct 2023
Dear Kea,Thanks for visiting us and for taking the time to rate your experience!We greatly appreciate the feedback and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager

6/10 Okay

Jane

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Malakai on 23 Oct 2023
Dear Jane,Thanks for visiting us and for taking the time to rate your experience!We greatly appreciate the feedback and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Big rooms. Great bar on top floor.
Stayed 1 night in Oct 2023
Response from Malakai on 23 Oct 2023
Dear Erin,Thanks for visiting us and for taking the time to rate your experience!We greatly appreciate the feedback and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager

10/10 Excellent

Judyth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Malakai on 23 Oct 2023
Dear Judyth,Thanks for visiting us and for taking the time to rate your experience!We greatly appreciate the feedback and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager

8/10 Good

MINGYEONG

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Malakai on 11 Oct 2023
Dear Mingyeong,Thank you for visiting Burbury Hotel & Apartments and for taking the time to rate your experienceI greatly appreciate your feedback and hope that we can welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager

10/10 Excellent

Kennedy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this place for a family of four with two small children during the period of Floriade. At the reception, both kids received a bag of colouring items. When we entered this apartment unit, it immediately struck to us how well presented it was. All looked new. Our kids fell in love with this place and enjoyed being indoors instead of being out and about. They were also engaged with their fun bag. The hotel also had built-in Chromecast, which made it easy to entertain the kids for the limited times they get bored. The location of this hotel is not the best, if you looking for nearby shops or restaurants. However, when in Canberra, everything is just a stone throw away.
Stayed 3 nights in Sep 2023
Response from Malakai on 11 Oct 2023
Dear Kennedy,Thank you for visiting us and for taking the time to write such a wonderful review.We are delighted to see that you and your children enjoyed the fun bags and hope that you managed to attend some of our school holiday activitiesThanks again for the review and we hope you can visit us again for the next school holiday periods and see what we have in store!Sincerely,MalakaiRooms Division Manager

8/10 Good

Fabrizio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and exceptional staff
Stayed 1 night in Oct 2023
Response from Malakai on 11 Oct 2023
Dear Fabrizio,Thank you for visiting Burbury Hotel & Apartments and for taking the time to review your experienceI greatly appreciate your feedback and am pleased to see that you enjoyed your visit.Thanks again and I hope that we can welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager

10/10 Excellent

Yen-Ju

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with easy parking. Staff were friendly and professional. Not as much shopping and restaurants nearby, but easy with a car.
Stayed 1 night in Oct 2023
Response from Malakai on 11 Oct 2023
Dear Yen -Ju,Thank you for visiting Burbury Hotel & Apartments and for taking the time to review your experienceI greatly appreciate your feedback and am pleased to see that you enjoyed your visit.Thanks again and I hope that we can welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager

10/10 Excellent

CHUNYE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Malakai on 11 Oct 2023
Dear Chunye,Thank you for visiting Burbury Hotel & Apartments and for taking the time to rate your experienceI greatly appreciate your feedback and hope that we can welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager

10/10 Excellent

Suman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to Parliament with a stunning rooftop bar
Stayed 1 night in Sep 2023
Response from Malakai on 23 Oct 2023
Hi Suman,Thanks for visiting us and for taking the time to rate your experience!We greatly appreciate the feedback and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Malakai on 11 Oct 2023
Dear Mark,Thank you for visiting Burbury Hotel & Apartments and for taking the time to rate your experienceI greatly appreciate your feedback and hope that we can welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Short but sweet visit. Service and accommodation excellent.
Stayed 2 nights in Sep 2023
Response from Malakai on 11 Oct 2023
Dear Michelle,Dear Andre,Thank you for visiting Burbury Hotel & Apartments and for taking the time to review your experienceWe are delighted to see that you enjoyed your stay and hope that we can welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager

10/10 Excellent

Spyros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Malakai on 11 Oct 2023
Dear Spyros,Dear Andre,Thank you for visiting Burbury Hotel & Apartments and for taking the time to review your experienceI greatly appreciate your feedback and hope that we can welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Malakai on 11 Oct 2023
Dear Julie,Dear Andre,Thank you for visiting Burbury Hotel & Apartments and for taking the time to review your experienceI greatly appreciate your feedback and hope that we can welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager

10/10 Excellent

Nishen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Malakai on 19 Sept 2023
Dear Nishen,Thank you for visiting Burbury Hotel & Apartments and for taking the time to rate your experience with us.We are so pleased to see that you enjoyed your stay with us and hope to welcome you again soon!Sincerely,Malakai

10/10 Excellent

Dipti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Susan advised her stay at this property was really good.
Stayed 1 night in Sep 2023
Response from Malakai on 19 Sept 2023
Hi Dipti,Thank you for sharing Susan's experience with us.We are so pleased to see that she enjoyed her stay with us and hope to welcome her again soon!Sincerely,Malakai

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Malakai on 19 Sept 2023
Hi Mark,Thank you for visiting Burbury Hotel & Apartments and for taking the time to rate your experience with us.We are so pleased to see that you enjoyed your stay with us and hope to welcome you again soon!Sincerely,Malakai

10/10 Excellent

Briony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Malakai on 19 Sept 2023
Dear Briony,Thank you for visiting Burbury Hotel & Apartments and for taking the time to rate your experience with us.We are so pleased to see that you enjoyed your stay with us and hope to welcome you again soon!Sincerely,Malakai

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the tall rooms and a few nearby cafes with good food!
Stayed 3 nights in Sep 2023
Response from Ecem on 10 Sept 2023
Dear Ben, Thank you for taking the time to reflect on your stay with us! It is great to hear that you enjoyed all that our hotel has to offer. We look forward to welcoming you back soon for another great stay. Warm regards,Ecem

4/10 Poor

andre

Stayed 3 nights in Aug 2023
Response from Malakai on 11 Oct 2023
Dear Andre,Thank you for visiting Burbury Hotel & Apartments and for taking the time to review your experienceI greatly appreciate your feedback and hope that we can welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very comfortable.
Stayed 6 nights in Aug 2023
Response from Malakai on 4 Sept 2023
Dear Emily,Thanks for visiting Burbury Hotel and for taking the time to rate your experience. We are pleased to see you enjoyed your visit and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager

10/10 Excellent

Mark

Stayed 2 nights in Aug 2023
Response from Malakai on 19 Sept 2023
Hi Mark,Thank you for visiting Burbury Hotel & Apartments and for taking the time to rate your experience with us.We are so pleased to see that you enjoyed your stay with us and hope to welcome you again soon!Sincerely,Malakai

6/10 Okay

Rashid

Stayed 2 nights in Aug 2023
Response from Malakai on 19 Sept 2023
Dear Rashid,Thank you for visiting Burbury Hotel & Apartments and for taking the time to rate your experience with us.We appreciate the feedback and hope to welcome you back again in the near future.Sincerely,Malakai

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Major issue was tv kept turning on after being turned off. ...got to the point i woke at 2am from it turning on and ended up removing from wall and unplugging it...receptionist at checkout didnt seem too fussed even though id driven 360kms to sleep n then go to a job interview then drive 360kms home....Room and hotel was great...
Stayed 1 night in Aug 2023
Response from Matthew - Guest Service Agent on 21 Aug 2023
Good evening Brett,Whislt the majority of your stay was good, I am disappointed to learn of the issues you experienced with the TVs in the room. I have contacted out IT department to have this issue addressed to ensure it does not occur again.We hope to see you again, so we can provide a service that better reflects our high standards here at the Burbury Hotel.Kindest regards,