Minibar, in-room safe, desk, iron/ironing board

Reviews of Hotel De'La Ferns, Cameron Highlands

3.5 out of 5
Hotel De'La Ferns, Cameron Highlands
Batu 39 Jalan Besar, Tanah Rata, Pahang

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 461 reviews" "
Rating 8 - Good. 204 out of 461 reviews" "
Rating 6 - Okay. 121 out of 461 reviews" "
Rating 4 - Poor. 24 out of 461 reviews" "
Rating 2 - Terrible. 8 out of 461 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet, clean hotel away from much of the bustle of tana rata.
Stayed 2 nights in Mar 2024

8/10 Good

Siti Zawiah

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Muhammad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023

10/10 Excellent

Asyraaf

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Zhao Zhen

Stayed 1 night in Oct 2022

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Ada

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room service done with do not disturb sign hanged
I asked front desk not to do the room service and requested a do not disturb tag. The front desk said yes and told me to call for anything I need. After a day trip back, my room still serviced and everything is touched which make me not comfortable
Stayed 1 night in Aug 2022

8/10 Good

JACLYN CHUN YIN

Travelled with family
Liked: Cleanliness, staff & service
Affordable price with breakfast included. Family with 3 and 4 highly recommended
Stayed 1 night in Jul 2022

10/10 Excellent

Ella, Waterloo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find, parking was excellent. The breakfast was great! There was lots of choices and all was well prepared. I like having hot milk to put into my hot coffee! The staff were friendly and efficient.
Stayed 2 nights in Jun 2022

8/10 Good

Aminuddin

Stayed 1 night in Jun 2022

8/10 Good

Sandra

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Ok hotel. Nothing special negative, nothing special positive. Breafast choice could be better.
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Quiet environement.
Good location. Cosy and tidy environment.
Stayed 1 night in Feb 2022

10/10 Excellent

Muhd Nasrin Mohd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Jan 2022

10/10 Excellent

Yin Shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay, minus other smoking guests
Located not far from attractions and food, but still managed to be peaceful and quiet. Hot water pressure was great, breakfast was alright, no complaints, bed linens were comfortable, both firm and soft pillows were offered in room as well. Only issue I had was cigarette smoke coming from another guest’s window from a floor below. Room windows are not fully sealed, hence was breathing secondhand smoke.
Stayed 2 nights in Dec 2021

8/10 Good

LEE LENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great stay
The room is spacious and clean, staff was friendly and attentive only the downside is our room near to the roadside a bit noisy if motorists pass by, breakfast not much choices parking limited
Stayed 1 night in Dec 2021

8/10 Good

yin hoong

Stayed 1 night in Dec 2021

10/10 Excellent

khor

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

VR, Penang

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Rooms were large, suitable for family. However, its old hotel, requires a refurbishment. Breakfast was below standard.
Stayed 1 night in Jul 2020

10/10 Excellent

Norhidayah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel yang menarik untuk bermalam.. cuma perlu tingkatkan kualiti servis bilik.. lambat dapat seterika..
Stayed 1 night in Jun 2020

10/10 Excellent

Adila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Abdul, Kuala Lumpur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just breakfast not so wow.. Just normal breakfast only... The rest ok...
Stayed 1 night in Mar 2020
Response from Manager on 12 Mar 2020
Dear Abdullah We thank you for your recent stay and review.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable base for Cameron Highlands
Location - Out of the centre of Tanah Rata, so it's quiet. Tourist sites are spread far and wide, so you need transport anyway. Service - efficient and friendly Accommodation - very comfortable, large bed, table and chair, small balcony. The music playing in the corridors is weird... we could hear it from inside our room. Eating - Breakfast, large selection of hot and cold. Tea and coffee in room Wi-fi - poor reception, timed out regularly, reverted to using phone as hotspot. Summary - recommended as a base in Cameron Highlands
Stayed 2 nights in Feb 2020
Response from Manager on 9 Mar 2020
Dear Darren We thank you for your recent stay and review. As for the corridor music or pipped in, it starts from 08:30 am to 10:00 pm, we are sorry if it was uncomfortable. We are really looking into the WiFi issues and hope to solve it as soon as our vendor has identified the replacements.

4/10 Poor

James

Disliked: Property conditions & facilities, room comfort
Very tired and drab
very shabby hotel. Musty smell in the rooms, unwelcoming reception, poor breakfast, and no air conditioning (use the window, it’s natural). Checked out after a day
Stayed 1 night in Feb 2020
Response from Hotel Manager on 2 Mar 2020
Dear James We thank you for your recent stay and review. We are really saddened by the treatment given to you. Nevertheless, we are getting to the bottom of things and will speak to all our Associates on the value of Guest Experiences.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Functional
Friendly staff and clean & functional hotel. OK for a one night stop over Butkus if town and parts in need upgrading
Stayed 1 night in Feb 2020
Response from Manager on 18 Feb 2020
Dear Mark We thank you for your review

6/10 Okay

Lesley Meng Choo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Manager on 18 Feb 2020
Dear Lesley We thank you for your review

8/10 Good

Nerina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Food is delicious !
Stayed 2 nights in Dec 2019
Response from Fazlin on 13 Jan 2020
Dear Nerina, Thank your for your positive feedback. Please come and stay with us again. Best Regards

10/10 Excellent

Caisha Nivenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Dec 2019
Response from Fazlin on 3 Jan 2020
Dear Caisha Nivenia, Thanks for your positive feedback about our hotel. Please come and stay with us again! :) Best Regards, Reservation Department.

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice environment, away from town. Nice for relaxing. Large parking area. Helpful staff.
Stayed 1 night in Dec 2019
Response from Fazlin on 3 Jan 2020
Dear Lee, Thanks for your positive feedback about our hotel. Please come and stay with us again! :) Best Regards, Reservation Department.

10/10 Excellent

Chin Long

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Fazlin on 3 Jan 2020
Dear Chin Long, Thanks for your positive feedback about our hotel. Please come and stay with us again! :) Best Regards, Reservation Department.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soft boil egg and omlete station is main key to breakfast buffet.. hope to see those station in future..
Stayed 1 night in Nov 2019
Response from Fazlin on 3 Jan 2020
Dear Guest, Thank you for your recent stay with us. We will try our best to make varieties of breakfast and enjoyable for you to come visit in our hotel next time. Best Regards Reservation Departments

10/10 Excellent

Shariq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families
Amazing place
Stayed 1 night in Nov 2019
Response from Fazlin on 3 Jan 2020
Dear Shariq, Thanks for your positive feedback about our hotel. Please come and stay with us again! :) Best Regards, Reservation Department.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious
Stayed 1 night in Oct 2019
Response from Fazlin on 13 Jan 2020
Dear guest, Thank you for your positive feedback about our hotel. Please come and stay with us again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with nice balcony with pretty view, just not much amenities surrounding the hotel
Stayed 2 nights in Aug 2019
Response from Fazlin on 13 Jan 2020
Dear Guest, Thank you for your recent stay with us, we appreciate it. We will try our best to improve it next time.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not exactly walking distance to town but we have cars so still ok. Not extensive spread but reasonably good breakfast in my view. 5 mins drive to Brinchang weekend night market, big room with bathtub & ample parking lots in front of lobby.
Stayed 2 nights in Aug 2019
Response from Fazlin on 13 Jan 2020
Dear Guest, Thank you for your recent stay with us. We appreciate your good feedback about our hotel. Till we meet again

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It a pleasant stay for me and my family. The location is quite central and accessible
Stayed 2 nights in Aug 2019
Response from Admin on 13 Aug 2019
thanks and please come again. Have a nice day and till we meet again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I don’t have a serious complain on this hotel at all but don’t desire to stay here again by just thinking I would be able to stay similar hotel with cheaper price or better hotel with a little bit higher price. Breakfast is not bad but just normal (Asian, Indian breakfast) The location is not so good. Definitely, need a car to go anywhere or do hiking.
Stayed 2 nights in Aug 2019
Response from Fazlin on 13 Jan 2020
Dear guest, Thank you for your recent stay with us. We appreciate your feedback about our hotel, have a nice day and till we met again.

10/10 Excellent

Zaw Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at Hotel D’La Fern.
It’s a 3 star hotel and standard is quite a good and pleasant stay there, receptionists are nice and warm, staff at restaurant are nice and helpful too.
Stayed 2 nights in Aug 2019
Response from admin on 13 Aug 2019
Thank You for your review. Hope we can see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kawasan hotel tidak padat dengan bangunan lain
Stayed 2 nights in Jul 2019
Response from Fazlin on 13 Jan 2020
Dear guest, Thank you for your recent stay with us. We appreciate your feedback and do hope for you to stay with us again.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The decor is a bit dated and the cleaning could be more thorough... but the staff was so helpful and friendly, it really made a difference. The buffet breakfast was great with a lot of vegetarian options. We had dinner at the restaurant twice and they accommodated our dietary requirement very well. We will definitely be back.
Stayed 3 nights in Jul 2019
Response from manager on 10 Aug 2019
We thank you for your response and do hope to see you back with us, again

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Aiin on 7 Jun 2019
Hi Alexander, Thank you for your rate Regards, Reservation Department

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improve breakfast menu
Stayed 1 night in May 2019
Response from aiin on 31 May 2019
Hi, thank you for your suggestion. We will improve it soon.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, cozy place and bath tub for kids. Near the road. Nice Nasi Lemak.
Stayed 3 nights in Oct 2016
Response from Aiin on 27 May 2019
Dear Guest, Thank you for your compliments about our hotel. We are glad if you would like to have a stay with us again soon! :) Regards, Reservation Department

10/10 Excellent

Alyster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execellent
Nice clean room, breakfast is amazing and better then i expected..will come again
Stayed 1 night in Apr 2019
Response from Aiin on 8 May 2019
Dear Alyster, Thank you for your supportive feedback. Please come again and stay with us again! :) Best Regards, Reservation Department

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cameron Highlands
Enjoyed our stay. Breakfast selection good. Will need a taxi to go into town if you don't eat at Hotel.
Stayed 2 nights in Apr 2019
Response from Aiin on 8 May 2019
Dear Wayne, Thank you for your feedback. Please come and join us again! :) Best Regards, Reservation Department.

8/10 Good

RS, KL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable hotel. Pleasant staff. Decent breakfast. Ample parking. Good value for money. Would stay there again.
Stayed 2 nights in Apr 2019
Response from Aiin on 8 May 2019
Dear RS, Thank you for your positive feedback. We cannot wait to see you again soon! :) Best Regards, Reservation Department.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a vey good spot
Stayed 1 night in Apr 2019
Response from Aiin on 8 May 2019
Dear Anonymous, Thank you for your positive feedback. Please come and join us again! :) Best Regards, Reservation Department.

8/10 Good

Li Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I like the location as it is slightly away from the busy areas and not too far from the both brinchang or tanah rata. If you don't have your own transport, then it is not a convenient spot.
Stayed 1 night in Mar 2019
Response from aiin on 7 Apr 2019
hi Li Ping, thank you for your feedback :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good
Stayed 1 night in Feb 2019
Response from aiin on 7 Apr 2019
hi, thank you for your feedback :)