Front of property – evening/night

Reviews of Copthorne Hotel Cameron Highlands

4 out of 5
Copthorne Hotel Cameron Highlands
Kea Farm, Cameron Highlands, Brinchang, Pahang

Reviews

7.4

Good

Rating 10 - Excellent. 219 out of 1000 reviews" "
Rating 8 - Good. 408 out of 1000 reviews" "
Rating 6 - Okay. 208 out of 1000 reviews" "
Rating 4 - Poor. 110 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

TAMIL

Disliked: Property conditions & facilities
We requested to view the rooms before allocating to us. They show us the room and before we accept the room, they blocked the room and told us that it’s not available the next day onwards. The next day, we saw the room which we wanted was allocated to another tourist. My personal option was the rooms should be allocated based on first come first serve basics. The room we stayed required refurnishment.
Stayed 2 nights in Mar 2024

8/10 Good

Mohd safwan zaki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So far so good but i will be better if have more ameties
Stayed 1 night in Feb 2024

4/10 Poor

Shu

Disliked: Cleanliness, property conditions & facilities
Not the value that I paid for the services
Stayed 1 night in Feb 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very like the Services and honesty
Stayed 1 night in Feb 2024

2/10 Terrible

TAN CHEE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old
Stayed 2 nights in Feb 2024

8/10 Good

Kong Jiunn

Travelled with partner
Liked: Cleanliness, staff & service
Great hotel , just little bit old may need more renovation and improvement on breakfast buffet, all foods on buffet only have chicken bites for nasi lemak. The rest of foods like likely for vegetarians.
Stayed 1 night in Jan 2024

10/10 Excellent

Garth

Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoidable
Old hotel. Aging property. Indifferent staff. Poor facilities. As if there is no life in the hotel
Stayed 2 nights in Dec 2023

4/10 Poor

Colin

Stayed 2 nights in Dec 2023

4/10 Poor

Sean

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Poorly maintained. Terribly run down. So much history and potential. My 2nd stay but will not return. We paid for 4 nites but checked out after 2.

10/10 Excellent

Nik Omar Iqbal

Liked: Cleanliness, staff & service
A pleasant stay for my family
Stayed 1 night in Dec 2023

6/10 Okay

Koh

Liked: Staff & service
Not the choice for me
Rundown hotel, definitely needs upgrading.
Stayed 2 nights in Dec 2023

8/10 Good

Burhan

Travelled with family and small children
During breakfast in some station the food not topping up even soft drink.
Stayed 2 nights in Nov 2023

4/10 Poor

Jason

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only saving grace for this hotel was the staff were generally polite and they tried their best to provide good service. Hotel is too old and dated, cleanliness need to improve especially toilet. The hotel is noisy with many children running about and making a lot of noise during the day and even at night, so it’s not suitable for couples. Food quality was not good . It is not easy to get grab here. No shuttle service either so you have to either walk or rent vehicle in Cameron Highland. Coaches departing for Singapore do not want to pick you up at this hotel and will request you to walk to the roadside below the hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

mimi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is ok
Stayed 1 night in Oct 2023

4/10 Poor

ANIL

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Avoid the hotel … Horrible stay
Wifi was not working … Very limited options at breakfast buffet… Very old hotel and carpets are fully stained. You can hear water leaking noise and kids playing in above floors.
Stayed 2 nights in Oct 2023

6/10 Okay

Shim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Nidhi

Stayed 2 nights in Sep 2023

6/10 Okay

Soon Guan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

ahmed

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Lee Siew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room
Condition of room is good and spacious with good farm view. Room is clean except for the musty smell, however open up with the fan on helped to clear off quite quickly. Breakfast range is quite good.
Stayed 1 night in Sep 2023

4/10 Poor

Soo Ting

Disliked: Cleanliness, property conditions & facilities
Apartments under name of Copthorne should also hold up its reputation. Poor maintenance & cleanliness are not good experience for first time visit.
Stayed 2 nights in Sep 2023

2/10 Terrible

Neil, Austin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very run down-we booked a Premium Deluxe room, and other than being large it didn’t meet basic standards. Everything was worn and very dusty. Walls were thin and neighbors noisy. Plumbing also had issues-bathtub filled with water during shower -Maintenance could not fix. Also very loud knocking noise at all hours from the water pipes. Carpet worn and dirty, given a larger room when I complained but no better. 2nd room was missing a desk lamp-we called and asked so many times as we needed the light to work at night - we were promised many times-it finally came on day 3! The location is problematic as the market causes massive traffic jams both ways all day-coming back from either side took 1-2 hours each day when it should have been 15 minutes. We tried to leave early it was so bad, but we’re told cancellations needed to be done 7 days in advance (Expedia said midnight of day before). It is rare for me to write a bad review, but unfortunately in this case I have no choice but to be honest.
Stayed 4 nights in Aug 2023

6/10 Okay

safa

Travelled with family and small children
Liked: Cleanliness, staff & service
I just want to inform you that the information that was available in Expedia was not the same . For example you mentioned that the swimming pool is available however it was not. Also you mentioned spa is available but it was not. Even though in general the lace was nice and the trip is amazing.
Stayed 2 nights in Aug 2023

4/10 Poor

Uzma

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel bathrooms are very old and dirty,lots of small flies in the bathroom, ants are everywhere in the room, broken doors.
Stayed 3 nights in Jul 2023

6/10 Okay

Jennifer

Stayed 1 night in Jul 2023

10/10 Excellent

Hani

Stayed 1 night in Jul 2023

10/10 Excellent

Abu Hasan, KUANTAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023

10/10 Excellent

Muhammad Ikhwan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dear Sir/Madam/Mr/Ms, Thank You To All For All. Great Thank You For All Cooperation. Have A Wonderfully Day! With Kind Regards, IHM
Stayed 2 nights in Jul 2023

6/10 Okay

Yih terng

Travelled with family
Liked: Staff & service
Blanket dirty, room so many hair & toilet bowl can’t accept.
Stayed 1 night in May 2023

8/10 Good

Ahmad Mahadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far enough from the main road to be quiet
Stayed 1 night in Apr 2023

10/10 Excellent

ABDULRAHMAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, we get a free upgrade. Thank you.
Stayed 1 night in Feb 2023

8/10 Good

Mohd safwan zaki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2023

6/10 Okay

Sim Boi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Master room's toilet was choked unable to flush, even with the help of the maintenance staff still choked. No room cleaning service unless you inform them in advance.
Stayed 3 nights in Jan 2023

6/10 Okay

Chew

Disliked: Staff & service
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
This hotel is a bit run down - the wall paper in corridor peels off - some stranger odour too. A Malay family staying next door to our room was cooking (or preparing noodles) with some special dried fish ingredient they brought in, and the smell was awful. However, the balcony view is fantastic.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Average and comfortable stay
The hotel is average comfortable considering the number of years it has been around. The facilities need upgrading especially the door lock which can be a security concern. Nonetheless, my stay is pleasant and comfy for me.
Stayed 3 nights in Nov 2022

2/10 Terrible

Seow Yong

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I have ever stayed in. Staff were not helpful. Towels were not changed and rooms were not cleaned. Rooms were dirty Carpet and floor not clean. The whole hotel should be closed and completely cleaned. Disgrace to the Copthorne name and Management

4/10 Poor

CHEE HONG

Stayed 2 nights in Nov 2022

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely scenery with lots of flowers, friendly and helpful staff. Water quality needs to be improved as it s yellowish.

4/10 Poor

sherine

Travelled with family
Disliked: Property conditions & facilities
Disappointing stay
Hotel was run down, room smell moldy, the door don’t look secure, it seems to be like pry open several times. rusty water running down from all taps. Don’t even dare to shower or brush teeth. Toilet no floor map, no consider of safety. Don’t understand why it still keeps the status of 4 star hotel. Luckily was there for just 1 night, will not consider staying there again.
Stayed 1 night in Oct 2022

10/10 Excellent

MOHAMAD YUSOF

Stayed 1 night in Sep 2022

6/10 Okay

Woon Kiat

Stayed 4 nights in Sep 2022

2/10 Terrible

song yee

Stayed 1 night in Sep 2022

4/10 Poor

song yee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I won’t stay again
No toothbrush, no hot water. Bad service , no one answer d phone , smelly n terrible dust ,poor maintenance. How can b 4 star ? 1 or 2 star only.
Stayed 1 night in Sep 2022

6/10 Okay

Rosila

Disliked: Property conditions & facilities
Old hotel
Old hotel furniture n bad quality bathroom
Stayed 1 night in Aug 2022

10/10 Excellent

SYED HAZRAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a great experience. I booked premium king room for a family trip. Room is clean. Temperature is cool that i don't need to use fan. There is water heater for bath. Wifi is great. Though local TV lone is not great, at least you can watch USB without problem. Definitely will rebook this hotel if i visit Cameron again
Stayed 1 night in Aug 2022

6/10 Okay

JAYJAY

Travelled with family
Liked: Room comfort
Overall pleasant but aged
Overall pleasant stay, though facilities are somewhat aged and look worn. No climate control or fan in the room, only windows but just 1 single frame for bug mesh, which worked with the cool mountain air but some ventilation or circulation system would have been good. Parking seemed risky as the carpark was out of sight and poorly lit.
Stayed 1 night in Jul 2022

8/10 Good

Giordancy

Stayed 1 night in Jul 2022