Exterior

Reviews of University Arms, Autograph Collection

4 out of 5
University Arms, Autograph Collection
Regent Street, Cambridge, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 279 out of 417 reviews" "
Rating 8 - Good. 76 out of 417 reviews" "
Rating 6 - Okay. 43 out of 417 reviews" "
Rating 4 - Poor. 14 out of 417 reviews" "
Rating 2 - Terrible. 5 out of 417 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kim

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from University Arms on 11 Mar 2024
Dear Kim,Thank you for visiting us. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the historical center of Cambridge.
Stayed 6 nights in Feb 2024
Response from University Arms on 5 Mar 2024
Dear Alejandro,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Emelie

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 1 night in Feb 2024
Response from University Arms on 5 Mar 2024
Dear Emelie,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Arthur

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from University Arms on 30 Jan 2024
Dear Arthur,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

4/10 Poor

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from University Arms on 12 Jan 2024
Dear Giuseppe,We are very sorry for not meeting your expectations in your recent visit. We hope to welcome you back to better your experience.Kind regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from University Arms on 12 Jan 2024
Dear Thomas,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from University Arms on 26 Dec 2023
Dear Cynthia,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from University Arms on 25 Dec 2023
Dear Kate,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Tom

Stayed 1 night in Dec 2023
Response from University Arms on 25 Dec 2023
Dear Tom,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from University Arms on 19 Dec 2023
Dear Alan,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from University Arms on 19 Dec 2023
Dear Guest,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 Okay

Emma

Travelled with group
Liked: Amenities
This hotel has so much potential but it just comes up a little short. We enjoyed our stay, the bar area was lovely, room room for improvement. - Communication - I was in contact with the hotel in advance to ask about parking, they just ignored me until after we stayed - poor. We turned up see if we could park onsite, took 15 mins to even find a human to ask, they eventually said no & directed us to the nearest car park 5 mins away. FYI walking to the hotel is a across a very dark park, not great for a female on her own. - Breakfast - set up at Parker's Tavern was great, nice continental options, don't bother with a la carte. Took 40 mins to get an avocado on toast delivered. Not what you expect when you paid £200 per night. We added breakfast at check in as staff advised it was cheaper, the restaurant had no record of this so we awkwardly had to explain it to them. - Classic room - we booked a room with twin beds (2 friends). Allocated ground floor - room decor was lovely but the room smelt so bad of sewage every time we walked in. We were only there 1 night, they'd already told us no upgrade to a twin superior room was available & the reception was mayhem so we didn't bother to complain. - Bar access - a main reason to stay was the lovely bar. We went for a drink at 6pm & was refused access very rudely, just told it was full. We looked through the door & lots of bar stools & seats explained we were staying at hotel, they eventually let us in but reluctantly. So strange.
Stayed 1 night in Dec 2023
Response from University Arms on 5 Dec 2023
Dear Emma,I'm sorry to hear that we didn't meet your expectations, please accept our sincere apologies for any inconvenience caused. We hope to welcome you back to better your experience.Kind regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Minhui

Stayed 1 night in Nov 2023
Response from University Arms on 25 Dec 2023
Dear Minhui,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t be any more helpful and friendly! Super clean, very comfortable beds and in room facilities excellent.
Stayed 1 night in Nov 2023
Response from University Arms on 28 Nov 2023
Dear Sarah,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Skyler

Stayed 1 night in Nov 2023
Response from University Arms on 22 Nov 2023
Dear Skyler,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Leslie

Stayed 2 nights in Oct 2023
Response from University Arms on 22 Nov 2023
Dear Leslie,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. Rooms are specious. Service was excellent. Decor is elegant. Very attentive staff. A special shout out to Denzel and Anna at front desk!!
Stayed 4 nights in Oct 2023
Response from University Arms on 25 Oct 2023
Dear Nitin,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from University Arms on 24 Oct 2023
Dear Elliot,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to the city center!
Stayed 3 nights in Oct 2023
Response from University Arms on 16 Oct 2023
Dear Benjamin,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from University Arms on 6 Oct 2023
Dear Nicole,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Panayiotis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent stay at this historic hotel. Large, 5 star quality room. Friendly staff and a perfect location for everything.
Stayed 1 night in Sep 2023
Response from University Arms on 2 Oct 2023
Dear Panayiotis,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Sarahbeth

Stayed 1 night in Sep 2023
Response from University Arms on 24 Oct 2023
Dear Sarahbeth,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from University Arms on 2 Oct 2023
Dear Alex,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 Okay

Martin

Business traveller
Liked: Cleanliness
Disliked: Staff & service
ve: Rooms are nicely decorated and clean Good location -ve: Staffs are not proactive — had to push to get my room at 4pm checkin time Gym was shut, one elevator is shut No parking space No bell boy to help with luggage
Stayed 2 nights in Sep 2023
Response from University Arms on 6 Oct 2023
Dear Martin,Thank you for staying with us and for sharing your experience.I'm sorry to hear that we didn't meet your expectations. Unfortunately, due to a leak, the gym is closed at the moment.Please accept our apologies for the inconvenience caused by the lifts. Please note the team at the front desk is always happy and available to assist our guests with the luggage, I have shared your feedback with the Reception Manager to follow up.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge.Kind regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from University Arms on 2 Oct 2023
Dear Guest,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Very good house keeping service.
Stayed 2 nights in Sep 2023
Response from University Arms on 25 Sept 2023
Dear Kelly,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Helga

Stayed 3 nights in Sep 2023
Response from University Arms on 25 Sept 2023
Dear Helga,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from University Arms on 18 Sept 2023
Dear Jay,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Meredith, Smithfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, nice room, air conditioning was a relief on such a hot weekend!
Stayed 1 night in Sep 2023
Response from University Arms on 18 Sept 2023
Dear Meredith,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

8/10 Good

Peter, Evanston

Travelled with family
Liked: Staff & service, property conditions & facilities
Large room. Good security. Gym being closed was a disappointment. No draught beer in anEnglish tavern was surprising
Stayed 3 nights in Sep 2023
Response from University Arms on 12 Sept 2023
Dear Peter,Thank you for visiting us, we are pleased to hear that your stay with us was a positive one. However, please accept our sincere apologies for the gym being closed, we are working to have it open as soon as possible. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 Okay

Erik

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from University Arms on 11 Sept 2023
Dear Eric,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

KIMBERLY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the English charm of the decor, the comfortable beds, immaculate rooms, gracious staff.
Stayed 1 night in Aug 2023
Response from University Arms on 21 Aug 2023
Dear Kimberly,Thank you for visiting us and for the positive review.We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Baharak

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great service, great ambiance!
Stayed 7 nights in Jul 2023
Response from University Arms on 15 Aug 2023
Dear Baharak,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, staff was help and the room was great.
Stayed 1 night in Aug 2023
Response from University Arms on 15 Aug 2023
Dear Elaine,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxury hotel for special occasions
We had a lovely stay for our mini moon! We had a beautiful room overlooking the park and it was a great place to unwind for a few days after the wedding :)
Stayed 1 night in Aug 2023
Response from University Arms on 10 Aug 2023
Dear Kristi,Thank you for visiting us and for the positive review. We are glad to hear that you had a memorable stay with us. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

8/10 Good

Carol

Travelled with family
Great location. Walking distance to city center and major spots.
Stayed 2 nights in Jul 2023
Response from University Arms on 31 Jul 2023
Dear Carol,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arm

6/10 Okay

Forouzan

Liked: Staff & service
Stayed 7 nights in Jul 2023
Response from University Arms on 31 Jul 2023
Dear Forouzan,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arm

8/10 Good

Marek

Stayed 1 night in Jul 2023
Response from University Arms on 31 Jul 2023
Dear Marek,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arm

10/10 Excellent

Carlos, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and attention to detail are what makes me come back to this place. Fidan was very nice checking me in and explaining all the amenities. Looking forward to another visit sometime soon!
Stayed 3 nights in Jul 2023
Response from University Arms on 21 Jul 2023
Dear Carlos,Thank you for visiting us and for the positive review. We are pleased to hear that you had a great stay with us and thank you for your kind comments, especially about Fidan. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 Okay

Forouzan

Liked: Cleanliness
Stayed 7 nights in Jul 2023
Response from University Arms on 20 Jul 2023
Dear Forouzan,Thank you for visiting us. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arm

8/10 Good

Suzanne, Baysville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from University Arms on 17 Jul 2023
Dear Suzanne,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room.
Stayed 1 night in Jul 2023
Response from University Arms on 10 Jul 2023
Dear Rich,Thank you for visiting us and for the positive review. We are pleased to hear that you enjoyed your room. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Ian James, General Manager, University Arms

10/10 Excellent

Kantharuban

Liked: Cleanliness, staff & service, property conditions & facilities
We visited Cambridge to see our daughter who was finishing her Masters degree. This was the first time to visit Cambridge. The location of the hotel was very convenient for sightseeing, dining, walking around and shopping were very convenient. We had evening tea and lunch at the University Arms hotel and it was delicious. Staff was very friendly and helpful. Highly recommend this place for anyone visiting Cambridge.
Stayed 3 nights in Jun 2023
Response from University Arms on 3 Jul 2023
Dear Kantharuban,Thank you for visiting us and for the positive review. We are pleased to hear that you had a memorable stay with us. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Ian James, General Manager, University Arms

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from University Arms on 4 Jul 2023
Dear Timothy,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Ian James, General Manager, University Arms

10/10 Excellent

Kwok Wai Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room. Hotel staffs are very helpful and friendly
Stayed 1 night in Jun 2023
Response from University Arms on 29 Jun 2023
Dear Kwok Wai,Thank you for visiting us and for the positive review. We are pleased to hear that you had a memorable stay with us. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Ian James, General Manager, University Arms

6/10 Okay

Claire

Stayed 1 night in Jun 2023
Response from University Arms on 17 Jul 2023
Dear Greg,Thank you for visiting us. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful and stately hotel in the center of Cambridge.
Stayed 3 nights in Jun 2023
Response from University Arms on 12 Jun 2023
Dear Alejandro,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Ian James, General Manager, University Arms

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the best stay. Could not fault anything
Stayed 1 night in Jun 2023
Response from University Arms on 6 Jun 2023
Dear Ross,Thank you for visiting us and for the positive review. We are delighted to hear that you enjoyed your stay with us We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Ian James, General Manager, University Arms

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cambridge Stay
Lovely hotel in great location. Check in was so friendly, fast and charming. Can’t wait to come back.
Stayed 1 night in May 2023
Response from University Arms on 24 May 2023
Dear Ellen,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Ian James, General Manager, University Arms

10/10 Excellent

Michael

Stayed 1 night in May 2023
Response from University Arms on 24 May 2023
Dear Michael,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Ian James, General Manager, University Arms