This hotel has so much potential but it just comes up a little short. We enjoyed our stay, the bar area was lovely, room room for improvement.
- Communication - I was in contact with the hotel in advance to ask about parking, they just ignored me until after we stayed - poor. We turned up see if we could park onsite, took 15 mins to even find a human to ask, they eventually said no & directed us to the nearest car park 5 mins away. FYI walking to the hotel is a across a very dark park, not great for a female on her own.
- Breakfast - set up at Parker's Tavern was great, nice continental options, don't bother with a la carte. Took 40 mins to get an avocado on toast delivered. Not what you expect when you paid £200 per night. We added breakfast at check in as staff advised it was cheaper, the restaurant had no record of this so we awkwardly had to explain it to them.
- Classic room - we booked a room with twin beds (2 friends). Allocated ground floor - room decor was lovely but the room smelt so bad of sewage every time we walked in. We were only there 1 night, they'd already told us no upgrade to a twin superior room was available & the reception was mayhem so we didn't bother to complain.
- Bar access - a main reason to stay was the lovely bar. We went for a drink at 6pm & was refused access very rudely, just told it was full. We looked through the door & lots of bar stools & seats explained we were staying at hotel, they eventually let us in but reluctantly. So strange.