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Reviews of Rydges Tradewinds Cairns

4 out of 5
Rydges Tradewinds Cairns
137 The Esplanade, Cairns, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 240 out of 995 reviews" "
Rating 8 - Good. 442 out of 995 reviews" "
Rating 6 - Okay. 207 out of 995 reviews" "
Rating 4 - Poor. 87 out of 995 reviews" "
Rating 2 - Terrible. 19 out of 995 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

kathy, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place.
What a magnificent location. Love the sea views. Hope I can afford to stay here after the refurbishment. :)

8/10 Good

Vincent

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

sharon, brisbane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
felt empty
When we arrived to our room it smelt of mould and there was mould all over windows. Went to turn lights on in room, non existence, small orange down lights. There was no soap or shampoo and hate having a cold shower. Need to use lift and other people was using it to move furniture. I think the guest that stayed the same weekend as us should have been told it was the last weekend for it to be open cause of renovations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, very good. Friendly staff. Nice pool. Air conditioned comfort. Front and back entrances were handy.

6/10 Okay

Maya, brisbane

Liked: Cleanliness, staff & service, room comfort
Hotel is a bit dated and tired. Nice staff.
Staff was excellent, helpful and courteous. This hotel is closing down in two days for full renovation by the new owner. We had a good time, used the pool, restaurant. If you opt out of the daily cleaning you get $10 credit on your account every day that you opted out. Reducing your meal and drink cost.
Coloring in
Large room
Lovely pool, but dated
Chilling

4/10 Poor

Brendan, PNG

Disliked: Cleanliness, staff & service, property conditions & facilities
Not an enjoyable stay!
This is the second time I have stayed at Rydges Tradewinds in Cairns. I stayed for a weekend in mid 2015. That stay was fairly average. Main concerns were the room was a bit dated. Other problem was very inconsistent internet. I was there for business and needed access to internet and it was exceptionally poor. I expressed my concerns to staff but got no constructive response. I stayed again last weekend, because my first choice hotel was booked out. The location of Tradewinds is good so I hoped changes had occurred since my last visit. Sadly, no. The first room I was given was tired and dated. Of real concern was a larger patch of black discolouring which looked like mould on the ceiling near the aircon. I requested another room and was given one. This room was much better. Again, the internet was very inconsistent and unreliable, cutting in an out repeatedly. When I raise this concern with staff I was told it was because the hotel was full and there was too much demand. If this was indeed the reason then it does not reflect well on the hotel that they can't consistently provide a stated service. I believe the problem was an inadequate IT infrastructure. I was using internet at 4:00 a.m. and 4:30 a.m. on consecutive mornings. There was no difference with internet at those times when users would have been minimal. This issue was seriously frustrating and inhibited work productivity. Last morning, no hot water at all in the bathroom. Very poor given cost charged.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything very comfortable. Staff exceedingly helpful and friendly. The hotel position is excellent. Very good value.

8/10 Good

steve, sydney

Liked: Cleanliness, staff & service
Good location friendly staff very clean hotel
Close to good eateries and most activity starting points

10/10 Excellent

Dean, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Executive Rooms
We stayed on the executive floor in one of the suites and it didn't disappoint. The rooms were clean modern and had a well stocked bar and espresso machine. Staff were friendly and happy to help with any request. Definitely stay again.

8/10 Good

Harry

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large wonderful rooms with great views!
Tour guide Jenny was very helpful. We loved the pool & hot tub.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to the hospital
My experience was good except we weren't able to turn the a/c down and the room got very cold

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and tired rooms and facilities and closing for revamp.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location,
Great location, the property is about to have a very much needed refurbishment. I would like to revisit after the renovations are completed as I think it will be absolutely beautiful. All considered I enjoyed my stay.

8/10 Good

gina, RN

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Staff were friendly, the pool wasn't all that, the hallway to our room was quite scary but we had a great stay

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Need improvement
Construction was going on, and our room was located probably just under the site. It was extremely noisy and we could not even talk in the room as we could not hear each other. We asked for another room. The receptionist was very kind and efficient to organise a room change. However we wonder why in the first place they assigned our room in the noisy area knowing we would be staying for several days. They could have paid more attention to this and done a proper room assignment. As we got an interconnecting room, we heard some irritating noises from neighbours but did not care much. However, one neighbour was chatting all night and we had to wake up in the middle of the night and call reception. Thanks to the receptionist, they stopped chatting loudly afterwards. Hotel itself seemed quite old. That was not really a matter, but aircon and ceiling needed to be cleaned as they were dusty. I got bitten by something and had a rush while I was sleeping.Afterall, I got 7 red spots on my right leg and 3 on my left leg. Cleanliness standard should be improved. None of the reception staff was friendly or attentive. They only greeted when we approach to the front desk countre. Service standard should be improved as well.

8/10 Good

large apt

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very comfort close esplanade shops & restaurants.
Recently sold and new owners are going to update it.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad conditions for a 4* hotel
We checked in and were taken into our room. The smell of mold was VERY strong, and we noticed that the "popcorn ceiling" was full of mold. Being allergic to mold, I asked to change rooms. A person from the staff showed us another 3 rooms - all with the same problem. We picked with room with the less amount/smell of mold (still strong in my opinion). A few nights later we were awakened by very loud sounds that seemed to come from the pipes or AC. The staff at reception explained that now we had "neighbors" upstairs and that this horrible sound might come whenever they flush the toilet or have a shower. So until those guys settled down for the night, we couldn't sleep. The same happening in the following nights until we left. The hotel in general is quite old, and it was a very disappointing experience for a 4* hotel.

8/10 Good

Kev, Gladstone QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position, great breakfast, great staff
Overall i personally really enjoyed my stay, could'nt fault anything at all

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to everything
I flew up from Townsville,i turned up early around 11.15am,staff where great and checked me into my room straight away,room was comfy with a great view,will stay again

4/10 Poor

anonymous, cairns Tradewinds

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and dirty
We stayed in this hotel and couldn't wait to leave. The rooms were beyond dirty with a thick layer (2-3cm) of dust covering the fans and other surfaces of the room. The room smelt terrible and there was black mould on the ceiling. Needs to be cleaned thoroughly and updated. The staff were understanding and helpful in finding us a cleaner room with minimal fuss.

6/10 Okay

Verified traveller

Liked: Staff & service
The carpet, bed, drawer and everything is bit old, no fan in the bathroom,

6/10 Okay

NQ lander, Burdekin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Was once a nice hotel.
This hotel is very central but seriously needs an up grade and a good clean. The hallways weren't vacuumed and the lifts were very dirty. The beds were past there use by.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
good location but needs updating and cleaning
The rooms in this hotel were inexpensive but you get what you pay for. check in was great and easy; hotel lobby smells musty, glass doors are not shiny, pool area, and room balconies need a good power washing and repaint. Rooms are pretty and were mostly very clean however, fabric sofa, dining chairs and carpet were stained in spots. WIFI is terrible. We were on the 7th floor Executive suite, corner room and the bedroom had no wifi at all the rest of the suite had sporatic WIFI.

8/10 Good

Joel

Liked: Cleanliness, staff & service, room comfort
Central location
Room had musty odor Wifi was poor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
we booked the hotel about an hour before we checked in and were lucky enough to get a room with a view. Loved the pool and the location.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Carpets bathrooms n ceilings were dirty I definitely would not stay there again

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The guy who checked us in was clearly new but had zero personality, never smiled, gave us zero information about our stay or the hotel and didn't even greet us when we walked in either. The room itself was very dated and smelled odd and dingy. It was very dark and placement for outlets were in weird places around the room. Felt very dirty. The wifi is terrible. Couldn't wait to check out.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and rundown
This place needs a revamp. It's old, mouldy, dusty and needs new cleaners. We had to keep in our minds that it was only $127 per night and you get for what you pay. Our room had food (chocolate, not in a wrapper) that was left on the tv stand, the see through curtains had mould that probably too much dust and not enough cleaning and the moisture and humidity from when the door is open has caused this. Room was dusty on just about every ledge. The pool fountain was old mouldy and had wires hanging out where the water would fall out. Pool also had that many patch jobs and was rough as in places. As for wi-fi, no point having it. Because of the amount of people in the hotel it would drop out as soon as it connected. perhaps up the usage to cater for the hotel consumption. The hotel staff we dealt with were lovely, which was the only good thing about the place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice hotel, friendly staff, kid friendly
Nice hotel, friendly and accommodating. E.g. Beach towels, umbrellas (monsoon season!) Needs a bit of tlc but as staff advised the hotel had been recently bought and being flattened and new luxury hotel built, I doubt they'll do much this season. That said, it's clean, pool is warm and kid friendly, location excellent- 10 min to reef terminal, 5 mins from cairns night market. Tour staff (Jenny and ?) are excellent, give good advice, listen and don't try to push on expensive trips where not necessary.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Mould in room. Was suppose to get queen bed - got 2 doubles. Tv not good, limited channels.

8/10 Good

paula, townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to restaurants and bars
We stayed for 2 nights and although it rained most of the time, the hotel was walking distance from the restaurants, night markets and bars. Great views of the esplanade and ocean. We will stay there again

6/10 Okay

simone, brisbane

Disliked: Cleanliness, property conditions & facilities, room comfort
Weekend stay
Very old tired room. Easy walk to the shops and pier.

6/10 Okay

Verified traveller

hotel is tired and needs updating. quick, cheap, easy location to stay at

10/10 Excellent

Mark, bow nh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located for everything
The staff here were wonderful, such a great experience!!! Breakfast was very good, pool area clean and refreshing

10/10 Excellent

Ashlee, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pool and restaurant
Great would definitely return, just one night but would come back again.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Hotel on the Esplanade
The wifi was weak in the room on 7th floor. Generally good.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Need renovation.
Hotel is dirty and dated. Need renovation. Wouldn't to stay at this Rydges location.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great staff. But an old hotel and needed a bit of a clean. Stained and worn carpet in the room.

8/10 Good

SS, Canada

Liked: Cleanliness, staff & service, room comfort
Good hotel, great location
Lovely hotel on esplanade. Clean, comfortable rooms. It advertised free wifi in rooms - NO! Wifi only worked down in the lobby, and not all the time. I dont like this misrepresentation. Not good for people who need to keep in touch. Otherwise the hotel was fine. Bar closed at 9.00pm, rather early.

10/10 Excellent

Mature couple, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet but close enough to walk into markets etc
Lovely hotel to stay at. Breakfast was nice but could be improved to be excellent. Pool was good to have. Would stay there again. Staff always friendly & helpful. Key card system needs updating as everyday the code kept wiping, frustrating to keep returning to reception.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
A reasonable comfort at a convenient location
Modrate comfort at a convenient location

4/10 Poor

ReadReviewsB4, Melbourne, Australia

Disliked: Cleanliness, property conditions & facilities
Run down & in dire need of a refurb
The location is good, water pressure is good, staff are quite good. Overall the hotel rooms are incredibly run down & are in dire need of a refurb.

8/10 Good

Wonhee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at the front desk was very friendly n helpful. I think her name is reanna. Lovely lady.

8/10 Good

Gavo, M

Liked: Cleanliness, staff & service, room comfort
Handy
Helpful staff good price for room Room service bit expensive.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room had mouldy carpet ... need of repair just a old place

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Ok
Upon arrival. Reception tried to charge me again saying I hadn't paid. They finally worked out I had. Rooms are average very old. There was dirt/dust all over the made beds on top (not inside) looked to be from the dirty ac. Took kids to the pool, pool towels were old had holes and were stained. Only 2 tv stations worked.

8/10 Good

Jon, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Friendly staff and a great location. Close to Cafes and public swimming pool. And well priced..
Response from Justin on 8 Dec 2016
Thank you for your valuable feedback from your stay at Rydges Tradewinds.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, room comfort
Really noisy aircon, so bad that I had to turn it off at night time. Also mattress very old and creaked. Great position, very friendly staff...wish I had bought my swimmers with me as the pool looked amazing
Response from General Manager on 8 Dec 2016
Dera guest, Thank you for you comments from your stay at Rydges Tradewinds. You feedback is valuable to us and we hope to welcome you back to the hotel again soon. Regards Justin Murfet General Manager