All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great property. Reasonable rates. Lovely to walk along Cairns Esplanade. Very clean.
Matthew
Stayed 1 night in Mar 2024
Response from Adrian Russell, Operations Manager on 27 Mar 2024
Hello Mathew,Thank you for the review, I am please to hear you enjoyed your stay
8/10 Good
Anne-Marie
Travelled with family
21 Mar 2024
Liked: Staff & service
The staff was great, our room attendant was so sweet and accommodating.
The grounds and location was beautiful.
The room was a bit run down; bathroom had peeling paint and dirty bathtub grout
Overall, the staff made up for the sub par room quality
Anne-Marie
Stayed 2 nights in Mar 2024
Response from Adrian Russell, Operations Manager on 27 Mar 2024
Hello Anne-Marie,Thank you for choosing Cairns Harbourside Hotel and for taking the time to provide feedback about your experience at Cairns Harbourside Hotel. I will be sure to pass on your feedback to our amazing housekeeping team.
Beautiful hotel, friendly staff. Good food in the restaurant. Close to the sea.
Helen
Stayed 3 nights in Dec 2023
Response from Kristy - Director of Sales and Marketing on 17 Mar 2024
Dear HelenThank you for review of Cairns Harbourside Hotel on Expedia. It is wonderful to hear you enjoyed your stay with us. Harbourside Bar & Kitchen has a fantastic menu with a focus on local produce, and, with a new Executive Chef joining the team, we are excited to be launching a new menu very soon!We hope to welcome you back to Cairns Harbourside Hotel when you next visit Cairns.
Thank you, Shirley for taking the time to review your stay with us and we hope to have you staying with us again soon.
8/10 Good
Frank
Travelled with partner
16 Oct 2023
Liked: Staff & service, amenities
Nice lobby and common areas, excellent gardens and lovely view to Esplanade, easy access to dinning places, however the rooms need attention.
Refrigerator leaking and freezing food, needed cosy sitting chairs, worn towels, shower curtain needs replacing, cracked vanity and mirror needs replacement. Refurbishment of rooms recommended.
Frank
Stayed 10 nights in Oct 2023
Response from Mathew on 30 Nov 2023
Thank you, Frank for taking the time to review your stay with us and we hope to have you staying with us again soon.
Pleasant hotel, beautiful location and views over looking the esplanade.
Comfortable and quiet with friendly staff.
laura
Stayed 3 nights in Oct 2023
Response from Mathew on 30 Nov 2023
Thank you, Laura for taking the time to review your stay with us and we are happy that you enjoyed your stay with us & you liked the view from your room.
Perfect description on all levels of our stay . If anything i would say the on sute restaurant is not open daily.
Richard
Stayed 2 nights in Sep 2023
Response from Mathew on 30 Nov 2023
Thank you for your us, Richard and happy that you had a perfect stay with us, we hope to see you again soon.
8/10 Good
Sameer
Travelled with family and small children
30 Sept 2023
Liked: Cleanliness, staff & service, amenities
Good hotel but issues with shower taps.
Breakfast was disappointing as most of the time you have to ask the staff to refill the food specifically around bakery section!
Sameer
Stayed 5 nights in Sep 2023
10/10 Excellent
Myf
Travelled with family, Travelled with family and small children
Our holiday staying at Holiday Inn Harbourside hotel was excellent. The staff were all very friendly, its location is great. I will book it again on my next holiday to Cairns.
Verified traveller
Stayed 5 nights in Aug 2023
Response from Mathew on 29 Sept 2023
Thank you for taking the time to Review your stay with us
Thank you for taking the time to Review your stay with us
6/10 Okay
Lisa
Travelled with partner
1 Sept 2023
Liked: Cleanliness, staff & service
found the property was a long way from town if not a good walker. Had to ring repeatedly to ask for towels or the room to be serviced.
Rooms were clean but rather tired.
Breakfast is wonderful.
Lisa
Stayed 7 nights in Aug 2023
Response from Mathew on 29 Sept 2023
Thank you for taking the time to Review your stay with us and I have pass on your review to our breakfast team
We experienced some issues with our room. The coffee pot was dirty, no sheet on bed between comforter and bottom sheet and phone did not work to be able to call for assistance. When we arrived the computer system was down and we were not given keys to our room. Staff was very helpful and friendly. Location was convenient to boardwalk.
Pamela
Stayed 1 night in Aug 2023
Response from Holiday Inn Cairns Harbourside - Megan on 16 Aug 2023
Hi Pamela, Thankyou for taking the time to leave a review, we are so pleased you found our location convenient and the staff helpful, our sincere apologies again for our system outage that impacted your stay. We do hope you enjoyed the rest of your time in Cairns. Thank you again
Thank you to the ladies at reception, amazing service, we did'nt have a booking, looked after us after arriving late having had 9 hour delay at airport before getting to Cairns.
Thankyou
Brenda-Lee
Stayed 1 night in Jul 2023
Response from Kind Regards Adrian Russell Operations Manager on 27 Jul 2023
Hello Brenda-Lee,Thank you for the review, I am happy to see we were able to assist.
Paid the premium holiday rate for substandard service they justified by having a full house and being understaffed. Why then did they charge more? Lined up to buy a drink at the bar, lined up to order a meal, had to physically attend reception as phone still not answered after trying 5 times, coffee cup, glass just rinsed and left on the basin, spoon laying in the basin and coffee stains down the side of the basin where the remains of that mornings coffee had been tipped out. How then was the basin cleaned? Really, really unhappy with this stay and will not be returning.
Vicki
Stayed 3 nights in Jun 2023
Response from Kind Regards Adrian Russell Operations Manager on 27 Jul 2023
Hello Vicki,Thank you for taking the time to write a review, we appreciate the feedback. I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and will use your comments to coach our team in order to provide a better experience in the future.