Outdoor pool

Reviews of Cairns Gateway Resort

Cairns Gateway Resort
1-21 Anderson Road, Cairns, Woree, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 113 reviews" "
Rating 8 - Good. 45 out of 113 reviews" "
Rating 6 - Okay. 18 out of 113 reviews" "
Rating 4 - Poor. 11 out of 113 reviews" "
Rating 2 - Terrible. 4 out of 113 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Liked: Cleanliness, property conditions & facilities
Proprietors were fantastic. Efficient and helpful when I arrived early. Gave me a comfortable spot to relax while my room was prepared for early check in. Very happy with their service.
Stayed 2 nights in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Nearby shopping and serviced by 3 bus routes . Great value for money , nice amenities pool and bbq area very nice. Will definitely go back .
Stayed 5 nights in Nov 2023

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great budget accommodation. Staff very courteous
Stayed 7 nights in Sep 2023
Response from Reception on 1 Nov 2023
Thank you for taking the time to review our resort. Your feedback is important to us, & it will help us to improve our services. We are glad that you enjoyed your stay and we hope you enjoyed your visit to the beautiful Far North Queensland. Best wishes Cairns Gateway Resort team.

6/10 Okay

Deborah

Liked: Cleanliness
Was a nice place with reasonable facilities. I found it easy to get to my room. I found that there were some things missing like a hair dryer, ice tray.
Stayed 5 nights in Sep 2023
Response from Reception on 1 Nov 2023
Thank you for taking the time to review our resort. Your feedback is important to us, & it will help us to improve our services. We are glad that you enjoyed your stay and we hope you enjoyed your visit to the beautiful Far North Queensland. Best wishes Cairns Gateway Resort team.

8/10 Good

Eckehard

Great value for the price.
Stayed 7 nights in Sep 2023
Response from Reception on 1 Nov 2023
Thank you for taking the time to review our resort. Your feedback is important to us, & it will help us to improve our services. We are glad that you enjoyed your stay and we hope you enjoyed your visit to the beautiful Far North Queensland. Best wishes Cairns Gateway Resort team.

8/10 Good

Erika

Liked: Property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Reception on 1 Nov 2023
Thank you for taking the time to review our resort. Your feedback is important to us, & it will help us to improve our services. We are glad that you enjoyed your stay and we hope you enjoyed your visit to the beautiful Far North Queensland. Best wishes Cairns Gateway Resort team.

8/10 Good

Paulina

Liked: Cleanliness, amenities, property conditions & facilities
I found staff to be helpful and communication was good. The room was clean and tidy. There is lots of parking.
Stayed 3 nights in Aug 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great pool area
Stayed 7 nights in Aug 2023

8/10 Good

Constantine

Travelled with partner
Liked: Cleanliness, amenities
Friendly helpful management, basic clean ( dated ) accommodation at an affordable rate.
Stayed 14 nights in Jul 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable accommodation. Very good value for price
Stayed 6 nights in Jun 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice pool area.
Stayed 21 nights in Apr 2023
Response from Manager on 24 May 2023
Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future. Gateway Resort Team.

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Value for money
Stayed 6 nights in May 2023
Response from Manager on 24 May 2023
Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future. Gateway Resort Team.

4/10 Poor

Raeesa, Adelaide

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not maintained the way it should be, lack of contact when you get to the room after office hours as there is no contact for anyone who might be able to help with issues encountered. Floors were not properly cleaned. Booked for a week and not enough basics which was advertised to last for the week, booked for 2 people, only two bath towels for an entire week, no pool towels. Linen not changed the entire week. Really disappointing experience. I do not understand how this establishment is allowed to operate like that as a business. What is Queensland government doing about it.
Stayed 7 nights in May 2023
Response from Manager on 14 May 2023
Thank you for taking the time to review your stay with us. On 28 January 2023, you received a confirmation from us stating that your booking was for 7 nights and was NOT inclusive of daily housekeeping and that if you required any additional cleaning, towels, linen, additional toiletries or consumables they would incur a separate charge. On the same email reception and office hours were clearly stated as was the number you could call 24hrs. There is always someone on site to attend to your needs; however they are not in the office but always available on the telephone number stated.We are sorry that you appear to have booked something without understanding the conditions of the booking. When you came to reception for top-ups of consumables you were given them without charge.We hope your dissatisfaction with our accommodation did not spoil your entire time in our beautiful Far North Queensland.

10/10 Excellent

Shiralee

Liked: Cleanliness, room comfort
Great value for money.
Although reception is closed on the weekend it didn’t matter because the communication was excellent. Just got an email with check in details. Very simple to use.
Stayed 8 nights in Mar 2023
Response from Manager on 24 May 2023
Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future. Gateway Resort Team.

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, property conditions & facilities
Reception attendant very pleasant.
Stayed 14 nights in Mar 2023
Response from Manager on 24 May 2023
Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future. Gateway Resort Team.

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Quite, no one bothered me and very clean modern room.
Stayed 7 nights in Feb 2023
Response from Reception on 23 Mar 2023
Thank you for taking the time to review our resort Michael, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

10/10 Excellent

Angela

Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2022

10/10 Excellent

Trevor

Liked: Cleanliness, room comfort
Enjoyed my stay,cleanliness was great.
Stayed 5 nights in Aug 2022
Response from Reception on 2 Sept 2022
Thank you for taking the time to review our resort Trevor, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

6/10 Okay

Heather

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The location is great, pleasant surroundings however the maintenances of the rooms could be better. Power switches need to be fixed, taps dripping, the fridge was not working properly regarding the freezer that would not freeze.
Stayed 14 nights in Jul 2022
Response from Reception on 2 Sept 2022
Thank you for taking the time to review our resort Heather, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Great value for money, neat & tidy with reasonable sized rooms & private bathrooms
Stayed 12 nights in Jun 2022
Response from Reception on 2 Aug 2022
Thank you for taking the time to review our resort Stephen, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

10/10 Excellent

Lorraine

Travelled with family
Liked: Amenities
Traffic a bit noisy otherwise ok
Stayed 10 nights in Jun 2022
Response from Reception on 2 Aug 2022
Thank you for taking the time to review our resort Lorraine, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

10/10 Excellent

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
I was impressed with Reception staff and overall amenities. House-keeping do and excellent job. I would recommend staying at Cairns Gateway Resort without hesitation.
Stayed 27 nights in May 2022
Response from Reception on 3 Jul 2022
Thank you Ruth. Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are pleased you are enjoying your stay in our beautiful Far North Queensland.

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 7 nights in Apr 2022
Response from Manager on 9 May 2022
We take all feed back seriously, as this is an anonymous post we are unable to respond to specific issues. We would appreciate a call from you if we have not already spoken to you about your concerns. Many Thanks.

10/10 Excellent

Candy

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Manager on 9 May 2022
Thank you for taking the time to review your stay with us. We are happy that your enjoyed your time with us. We trust you enjoyed our beautiful Far North Queensland Area.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, room comfort
Absolute Value for money.
Absolutely one of the cleanest accommodation ive experienced in a little while. Comfy large beds, basic motel accommodation, with everything you need for a short or long stay, value for money family accommodation. Great gardens and pool area too pass the time in. Close to all ameniyies and just a short drive to Cairns City. Highly recommend.
Stayed 3 nights in Jan 2022
Response from Maryanne on 27 Jan 2022
Thank you for taking the time to review your stay. All feedback is very much appreciated. We glad you enjoyed your time with us in the beautiful far North Queensland.. We look forward to meeting you again.

8/10 Good

Angela

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2021
Response from Maryanne on 12 Jan 2022
Thank you for taking the time to review your stay with us. We appreciate all feedback to help improve your experience. We hope you enjoyed your time in our beautiful Far North Queensland..

8/10 Good

Joan

Travelled with partner
Liked: Amenities, property conditions & facilities
Convenient place to stay. Near the highway, but noise was dulled once inside. There was some mould on bathroom ceiling and on the corner grout in the shower, but overall cleaning was good.
Stayed 3 nights in Sep 2021
Response from Management on 28 Sept 2021
Thank you for taking the time to review your stay, we appreciate the feedback. We are glad you enjoyed being in our beautiful Far North Queensland. We look forward to your returning some time in the future.

10/10 Excellent

Anne Josephine

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The communication was excellent-open warm and friendly and always out to cater to the customers needs, couldn't do enough The pool area was beautiful especially having the waterfall. A quiet place to spend time.
Stayed 27 nights in Jul 2021
Response from Reservations on 22 Sept 2021
Thank you for taking time to review your stay. We are delighted that you enjoyed staying with us. We love our guests to enjoy the beauty and wonders of Far North Queensland. We are very proud of our region.

8/10 Good

Marcus

Liked: Cleanliness, room comfort
Neat clean room although a little dated it was comfortable. Very friendly helpful staff. Place was busy but not noisy at all. Great place to stay.
Stayed 7 nights in Jul 2021
Response from Reservations on 20 Jul 2021
Thank you for taking the time to review your stay. We appreciated your feedback.

10/10 Excellent

David

Liked: Cleanliness, room comfort
Good hotel
Good quality hotel. Spacious comfortable rooms. Helpful staff. Located out of town a bit, so would require a car to get around. Would stay again.
Stayed 2 nights in Jun 2021
Response from Reservations on 20 Jul 2021
Thank you for taking time to review your stay. We are delighted that you enjoyed staying with us. We love our guests to enjoy the beauty and wonders of Far North Queensland. We are very proud of our region.

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Was great stay,great staff service,will stay again.
Stayed 14 nights in May 2021
Response from Manager on 21 May 2021
Thank you for taking the time to review your stay, we appreciate the feedback. We are glad you enjoyed being in our beautiful Far North Queensland. We look forward to your returning some time in the future.

4/10 Poor

Mitchell

Disliked: Cleanliness, amenities, property conditions & facilities
The joint had permanent people living there and they would smoke right at the front door and it smelt so bad!
Stayed 4 nights in Jan 2021
Response from Reservations on 1 Feb 2021
Thank you for reviewing our resort, we take all comments on board so we can improve our standards. We apologise for the inconvenience this caused you and trust it did not detract from your visit to our beautiful region.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Tidy room with easy pool access. Quiet area but convenient to shopping and transport. The pool is great... Overall this is a good base to use for a visit to Cairns. Would stay again 👍
Stayed 7 nights in Dec 2020
Response from Reservations on 1 Feb 2021
Thank you for taking the time to review our Resort after your stay. We are thrilled that your enjoyed your time in our beautiful area of the Country. Thank you for your review, we much appreciate it.

6/10 Okay

Verified traveller

Stayed 6 nights in Oct 2020
Response from Reservations on 2 Nov 2020
Thank you for taking the time to review our resort. We are glad you enjoyed your stay in FNQ. We look forward to you returning to stay with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Friendly staff - accommodation is plain but pleasant. Good value for money.
Stayed 14 nights in Sep 2020
Response from Reservations on 2 Oct 2020
Thank you for taking the time to review our Resort. We take all feedback very seriously, and take action accordingly. We are glad you enjoyed your stay in Cairns and look forward to accommodating you again in the future.

8/10 Good

Verified traveller

Travelled with family
Good stay
Close to everything, friendly staff
Stayed 4 nights in Sep 2020
Response from Reservations on 2 Oct 2020
Thank you for taking the time to review our Resort after your stay. We are thrilled that your enjoyed your time in our beautiful area of the Country. Thank you for your review, we much appreciate it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Fantastic communication with staff via email prior to my arrival. Arrived late well after opening hours and arrangements were made so I could obtain my room key without much fuss. Room was great for the price, walls were thick so couldn't hear other guests in adjoining rooms or the nearby highway. Bed was comfortable if a little hard. Facilities were good and the air con and ceiling fan in the room was much appreciated! WIFI was dependable and of great use when uploading the days photos to the internet etc.
Stayed 6 nights in Mar 2020
Response from Reception on 26 Mar 2020
Thank you for taking time to review our resort. We are glad you enjoyed your stay in FNQ. We look forward to you returning to stay with us in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great hotel
Staff were informative. Rool clean and spacious. Pool was large and relaxing. Good access to major roads (less than 10mins drive to Cairns reef fleet terminal) and supermarket. Recommend for people looking for an easy getaway and have a car for transport.
Stayed 5 nights in Oct 2019
Response from Reception on 24 Oct 2019
Thank you for taking time to review your stay. We are delighted that you enjoyed staying with us. We love our guests to enjoy the beauty and wonders of Far North Queensland. We are very proud of our region.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Arrived after reception closed. No hairdryer in room
Stayed 1 night in Jul 2019
Response from Manager on 2 Aug 2019
Thank you for reviewing our resort, we take all comments on board so we can improve our standards. No hairdryer in your room was an oversight. We apologise for the inconvenience this caused you and trust it did not detract from your visit to our beautiful region.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire setting and the staff were very friendly n helpful.
Stayed 7 nights in Jul 2019
Response from Pili on 18 Jul 2019
Thank you for taking the time to review our resort. We are glad you enjoyed your stay in FNQ. We look forward to you returning to stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Beds very lumpy! Need replacing. Staff helpful and friendly.
Stayed 8 nights in May 2019
Response from Pili on 3 Jun 2019
Thank you for taking the time to review our Resort. We take all feedback very seriously, and take action accordingly. It was a shame you could not have discussed this with us whilst here. We are glad you enjoyed your stay in Cairns and look forward to accommodating you again in the future.

10/10 Excellent

Lakhvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good Accommodation
Stayed 2 nights in Apr 2019
Response from Pili on 17 Apr 2019
Thank you for taking the time to review your stay. We appreciated your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. My room was comfortable and clean. The pool is gorgeous and the free bbq's came in very handy. We had a very pleasant stay.
Stayed 14 nights in Dec 2018
Response from Manager on 10 Jan 2019
Thank you for taking time to review our resort. We are glad you enjoyed your stay in FNQ. We look forward to you returning to stay with us.

8/10 Good

Vesta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Pili on 26 Nov 2018
Thank you for taking the time to review your stay. We appreciated your feedback.

4/10 Poor

Vikki

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were friendly but the place is in need of a refresh/upgrade. Insufficient car parking and when available was not close to the unit - a real problem if you have a heap of gear to cart. Bathroom was not as clean as it could have been. Did not feel comfortable as surrounded by permanent residential tenants. Was certainly not value for money. Paperwork said check-in strictly 2pm yet email received said reception closed 1pm in one document and noon in another (on Saturdays) - confusing - had to ring to verify what time we needed to be there by. Will not book there again as money would be better spent elsewhere.
Stayed 2 nights in Oct 2018
Response from Manager on 26 Oct 2018
Thank you for taking the time to review our Resort. We take all feedback very seriously, and take action accordingly. It was a shame you could not have discussed this with us whilst here, however we do understand busy holiday schedules. We hope your accommodation dis-satisfaction did not detract entirely from your time in beautiful Far North Queensland

8/10 Good

Jojo, Alice Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was friendly, cosy, comfortable and very quiet. A lot of parking and I would recommend Cairns Gateway Resort to family and friends who want to visit Cairns.
Stayed 6 nights in Oct 2018
Response from Manager on 26 Oct 2018
Thank you for taking the time to review our Resort after your stay. We are thrilled that your enjoyed your time in our beautiful area of the Country. Thank you for your recommendations, we much appreciate it.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was very dusty and I had to check out early as I suffer from allergy to dust. I was given a full refund and the management advised they will be reviewing the cleaning of the rooms. I was happy with the response to my complaint .
Stayed 7 nights in Sep 2018
Response from Manager on 26 Sept 2018
Thank you for taking the time to review your stay. We appreciated your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Experience was good , great staff . Rooms were clean,
Stayed 3 nights in Jul 2018
Response from Manager on 8 Aug 2018
Thank you for taking time to review our Resort and for your positive feedback. All feedback is important to us. We are glad you enjoyed your stay and look forward to accommodating you or your friends in the future.

8/10 Good

Norazreena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018
Response from Manager on 16 Aug 2018
Thank you for taking time to review our Resort and for your positive feedback. All feedback is important to us. We are glad you enjoyed your stay and look forward to accommodating you or your friends in the future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Value for money stay in Cairns
The property may be a bit aged and the rooms are very basic but it is good value for money when staying in Cairns. The rooms are air conditioned and there is a swimming pool and the bed is comfortable after a day of exploring the area.
Stayed 7 nights in Apr 2018
Response from Manager on 2 May 2018
Thank you for taking the time to review our resort. We are glad you enjoyed your stay in Cairns and look forward to accommodating you again in the future Manager