Terrace/patio

Reviews of Byron Bay Hotel & Apartments

4 out of 5
Byron Bay Hotel & Apartments
20-22 Fletcher Street, Byron Bay, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 422 out of 838 reviews" "
Rating 8 - Good. 288 out of 838 reviews" "
Rating 6 - Okay. 81 out of 838 reviews" "
Rating 4 - Poor. 33 out of 838 reviews" "
Rating 2 - Terrible. 14 out of 838 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness
Stayed 8 nights in Feb 2024
Response from Byron Bay Hotel and Apartments on 11 Mar 2024
Dear CatherineThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noises
Stayed 1 night in Mar 2024
Response from Byron Bay Hotel and Apartments on 11 Mar 2024
Dear KurtThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and thoughtful staff! Super convenient location, rooms are quiet but everything is perfectly walkable. Restaurants all around. AC in the rooms is so nice after a day at the beach.
Stayed 2 nights in Feb 2024
Response from BBHA Team on 28 Feb 2024
Dear DallasWe very much appreciate your comments regarding your stay at Byron Bay Hotel and Apartments. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Byron Bay Hotel and Apartments Team

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We were advised the lift was out of order before arriving however little to no help was offered to assist with our bags. The complex itself is very different to the photos online. It’s also extremely noisy - not so much from street noise but other guests. Any noise made in communal areas can clearly be heard from the rooms (we had a group of drunken women the night we stayed and I could clearly hear word for word what they were saying at 3am in the morning). I was also randomly charged $5 after we checked out but received no invoice. Nothing was used in the mini bar. The location is very central
Stayed 1 night in Feb 2024
Response from Byron Bay Hotel and Apartments on 22 Feb 2024
Hi JessicaThank you for your feedback! I apologize for the staff not assisting with bags , we will look further into the matter to make sure this doesn't happen again. We appreciate honest feedback so we can improve and be our best. We do have information on our welcome letter which is given to all guests with a contact number that can be called at anytime for any matter.The phone in the room will also be answered at anytime for assistance with noise in the hotel.We will contact you regarding the 5 charge.Kind regardsByron Bay Hotel and Apartments team

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good aircons, location was perfect
Stayed 3 nights in Jan 2024
Response from Byron Bay Hotel and Apartments on 30 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Byron Bay Hotel and Apartments on 30 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Would come back
Response from BBHA Team on 22 Jan 2024
Dear CoeThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron Bay Hotel and Apartments.Regards, Byron Bay Hotel and Apartments team

8/10 Good

Jane

Stayed 5 nights in Jan 2024
Response from Byron Bay Hotel and Apartments on 12 Feb 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Susan

Travelled with family
Liked: Amenities
Love this place firstly as it is a very roomy Apartment and it is in such a great position! Walking distance to all shops, restaurants, bars and the beach! I use to live in Byron so still has great energy.
Stayed 1 night in Jan 2024
Response from Kalinda on 15 Jan 2024
Thank you for taking the time to provide a review of your stay at Byron Bay Hotel & Apartments. We are pleased to note that you enjoyed not only your stay with us, but the accessibility to the lovely shops & businesses surrounding us in the heart of Byron Bay. kind regards Kalinda

10/10 Excellent

Bradley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Byron Bay Hotel and Apartments on 12 Feb 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Byron Bay Hotel and Apartments on 8 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023
Response from Sharon on 18 Dec 2023
Dear SharonThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron BAy Hotel and Apartments.Regards,

6/10 Okay

Jacqueline

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
overall our stay was fine and good for its intended purpose. However the cleaning was sub par and grime could be found all under the toilet rim etc. For $800 for 3 nights, you’d expect water to be complimentary, not $4.50 a bottle. Appliances were outdated, iron/board had burn marks, blowdryer was at least 15 years old. Apart from that, staff were lovely and we were given fresh towels daily, we were also allowed early check in.
Stayed 3 nights in Dec 2023
Response from BBHA Team on 13 Dec 2023
Thank you for your feedback! We are happy to hear that you enjoyed our location and staff, however I apologize that you to be .We will be providing our cleaners with more training and replace the ironing board cover and dryer. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

4/10 Poor

Raynor

Travelled with partner
Liked: Cleanliness, staff & service
Confusing parking, no trolleys, difficult to find room. Lack of room lights, bed poor, little fridge, no bottle opener had to go and request one from office. Would'nt stay there again.
Stayed 1 night in Nov 2023
Response from BBHA Team on 24 Nov 2023
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are disappointed you found the car park to be confusing. There is a luggage trolley located in the corridor outside of reception. We apologise for the room missing the bottle opener, we will be discussing this with our Housekeeping team.Our King rooms are our hotel-style rooms, we would suggest booking one of our apartments for a larger fridge and more facilities.Thank you again for leaving feedback, we are disappointed not all aspects of your stay met expectation; however, we appreciate the time taken to provide honest feedback as we aim to further improve our guest's experience.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Irena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 1 night in Nov 2023
Response from Byron Bay Hotel and Apartments on 21 Nov 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Kayla

Stayed 3 nights in Nov 2023
Response from Mariella on 5 Dec 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards Mariella

6/10 Okay

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dogs barking late at night with very loud banging noises as well.
Stayed 2 nights in Oct 2023
Response from Byron Bay Hotel and Apartments on 2 Nov 2023
Thank you for taking the time to leave feedback based on your recent stay with us.We are a pet friendly hotel and do experience some noise from pets. We do provide a security number to all of our guests for noise complaints. We are disappointed aspects of your stay did not meet expectation.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were situated away from the main road and found the stay very quiet. You can’t beat the location and parking is easy.
Stayed 5 nights in Oct 2023
Response from Saha on 1 Nov 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards, Byron Bay Hotel and Apartments team

10/10 Excellent

zdenka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything thing was in walking distance so great
Stayed 2 nights in Sep 2023
Response from BBHA Team on 24 Oct 2023
Thank you for taking the time to leave a positive review of your recent stay with us!We are pleased you enjoyed our location and hope we will be welcoming you again soon.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Trent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from Byron Bay Hotel and Apartments on 20 Oct 2023
Thank you for your positive feedback!We are pleased you enjoyed your stay with us here at Byron Bay Hotel and Apartments.We hope we will be welcoming you again soon!Kind regards, Byron Bay Hotel and Apartments Team

8/10 Good

Angela

Stayed 3 nights in Feb 2023
Response from Byron Bay Hotel and Apartments on 6 Nov 2023
Thank you for staying at Byron Bay Hotel and Apartments ,we appreciate your time on leaving us great feedback and are please to hear you had a great stay.We hope to see you again.

8/10 Good

Agnesa

Stayed 3 nights in Sep 2023
Response from Saha on 1 Nov 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Kind regards, Byron Bay Hotel and Apartments team

4/10 Poor

katrina

Travelled with family
Disliked: Cleanliness, room comfort
Very disappointed
Very disappointed was very loud music banging doors and a view from balcony of the stairway. For the price I paid for a deluxe 2 bedroom unit there was nothing to look at when I expected a pool lookout at least. The bed was very uncomfortable the shower leaked and won’t be staying again.
Stayed 1 night in Sep 2023
Response from Byron Bay Hotel and Apartments on 3 Oct 2023
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are disappointed aspects of your stay did not meet expectation. Due to our location being central in Byron Bay, some of our rooms do experience noise from the night life in Byron Bay.Our 2 Bedroom Deluxe Apartments feature 2x balconies, one connecting to the 2 bedrooms overlooking Byron Street, the 2nd balcony connected to the living area faces internally to the hotel.Our One Bedroom Deluxe Apartments have a view overlooking the pool.Our maintenance team will be looking into the shower issue in your room as this is not our typical standard.We are disappointed you found the bed to be uncomfortable also, and our management will look into ordering new mattresses.Thank you again for taking the time to leave feedback, we appreciate the honest feedback given by our guests as we aim to further improve our guest's experience.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Close to all the main areas. Super clean and really comfy beds!
Stayed 4 nights in Sep 2023
Response from Byron Bay Hotel and Apartments on 28 Sept 2023
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are pleased you enjoyed our location, and found the room to be clean and the beds comfortable!We hope we will be welcoming you again!Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Byron Bay Hotel and Apartments on 21 Sept 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Byron Bay Hotel and Apartments on 18 Sept 2023
Hi BrianThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Charles

Stayed 1 night in Sep 2023
Response from Byron Bay Hotel and Apartments on 7 Oct 2023
Thank you for your positive rating!Kind regards, Byron Bay Hotel and Apartments

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from BBHA Team on 11 Sept 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from BBHA Team on 8 Sept 2023
Thank you for leaving a positive rating!We are pleased you enjoyed your stay with us and hope we will be welcoming you again.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the location to restaurants and shops.Disappointed lift not working having to use fire stairs.
Stayed 1 night in Jun 2023
Response from kalinda on 1 Jul 2023
Thank you for your feedback! We are happy to hear that you enjoyed our location , however I apologize that the lift was out. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

8/10 Good

Sussie

Travelled with partner
Liked: Cleanliness
The bed was Terrible, king size made up of 2 king singles and one was slightly lower than the other , and they kept pushing apart, mattresses were too soft and saggy. Over all it was a nice stay , room was very tired needs renovation.
Stayed 2 nights in Jun 2023
Response from BBHA Team on 20 Jun 2023
Thank you for your feedback! We are happy to hear that you enjoyed our location and staff, however I apologize that you found the bed to be uncomfortable. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from BBHA Team on 15 Jun 2023
Dear Wolfgang,Thank you for your positive feedback!Kind regards, Byron Bay Hotel and Apartments

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here and would come back in a heartbeat. Lovely room and facilities. The beautiful hand wash, shampoo and body lotion was a delight. No decaf coffee options or English breakfast tea meant a quick shop at Aldi, but that’s fine, you can’t have everything! The staff are friendly and helpful. We had a wonderful time exploring the local landmarks, scenery, shops and eateries.
Stayed 2 nights in May 2023
Response from Jessica on 29 May 2023
Good morning, Danielle. Thank you for your kind review. We are glad you enjoyed your stay with us in Byron and that our staff were able to provide you with a fantastic experience. We hope to see you again soon.Kind regards, Byron Bay Hotel and Apartments.

8/10 Good

Steven

Stayed 2 nights in May 2023
Response from BBHA Team on 15 Jun 2023
Dear Steven,Thank you for your positive feedback!Kind regards, Byron Bay Hotel and Apartments

6/10 Okay

Brinley Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Takes advantage of stratospheric pricing of other properties in a wholly over-rated market Drab/ cavernous and a concrete jungle with few redeeming features
Stayed 3 nights in May 2023
Response from Byron Bay Hotel and Apartments on 8 May 2023
Thank you for your feedback Brinley! We are disappointed you did not enjoy your stay with us.We hope we can welcome you back for a more enjoyable stay. Kind regards, Byron Bay Hotel and Apartments

6/10 Okay

Alex

Stayed 2 nights in Apr 2023
Response from Byron Bay Hotel and Apartments on 16 May 2023
Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services

10/10 Excellent

Leyla

Stayed 1 night in Apr 2023
Response from Byron Bay Hotel and Apartments on 15 May 2023
Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron Bay Hotel and Apartments.Regards,Byron Bay Hotel and Apartments Team

10/10 Excellent

Lindey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect - It is exactly what you need for Byron Bay - because you will not want to be in your room. The room had what we needed, clean, nice size space and the staff was very helpful and accommodating. The location is why you should stay here - so easy to change after the beach and hit the restaurants and bars. I would stay here again, and actually extended our stay one night because it was that good.
Response from Jessica on 1 Apr 2023
Thank you for your lovely feedback Lindey!We appreciate your comments regarding your stay at Byron Bay Hotel and Apartments.It is always a pleasure to receive positive feedback and we will share it with our team.We look forward to welcoming you again soon!Kind regards, Byron Bay Hotel and Apartments team.

10/10 Excellent

Noelle

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Jessica on 20 Apr 2023
Dear Noelle,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron Bay Hotel and Apartments.Kind Regards,Byron Bay Hotel and Apartments team

8/10 Good

Michelle

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Perfect location but needs a refresh
Received a free upgrade for my hubby's birthday which was nice. Parking was easy, check in and out was really simple. Our room didn't have an iron or ironing board, so reception sai they would bring them, biut only delivered iron. We've stayed here a few times over a couple of years, but it's really starting to look a bit worn out, could use a good refresh of paint and furniture. Otherwise, great location, very spacious room
Stayed 2 nights in Feb 2023
Response from Jessica on 28 Mar 2023
Thank you Michelle for taking the time to write a review!We appreciate your honest feedback.We are pleased you found our check-in/out process to be simple and the complementary upgrade.We apologise for the room not having ironing facilities as all our rooms are equipped with these facilities.We will be discussing your review with the reception staff who assisted that day as to why they only delivered an iron.Our maintenance team are currently on a schedule for refreshing our rooms. We are disappointed to hear that some aspects of your stay did not meet expectation; however, we are pleased to note that you did enjoy our location and the space in the apartment. We wish to welcome you in the future for a more enjoyable stay.Kind regards,

8/10 Good

Julius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good central location, the 2 bedroom unit had large rooms and good kitchen with Aldi downstairs makes it easy to self cater if you want. Only downside is the price but all accommodation is expensive in Byron.
Stayed 1 night in Mar 2023
Response from Jessica on 24 Mar 2023
Thank you for your positive feedback!We are pleased you enjoyed your stay with us here at Byron Bay Hotel and Apartments! It is always a pleasure to receive positive feedback and we will share it with the team!Looking forward to welcoming you back soon.Kind regards, Jessica

10/10 Excellent

mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2023
Response from kalinda on 22 Mar 2023
Hi MarkThank you for taking the time to leave us feedback.We hope you enjoyed your stay and hope to see you again. kind regards Byron bay hotel and apartments Team

10/10 Excellent

Kaylene

Stayed 2 nights in Mar 2023
Response from Sharon on 22 Mar 2023
Hi KayleneThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

6/10 Okay

Leanne

Stayed 5 nights in Mar 2023
Response from Jessica on 28 Mar 2023
Thank you for your positive feedback Leanne!Kind regards,

10/10 Excellent

Vicki

Travelled with family
Liked: Amenities, property conditions & facilities
Great place to stay. Central to everything.
Stayed 2 nights in Feb 2023
Response from Kalinda on 27 Feb 2023
Thank you for your positive feedback Dale! We are pleased you enjoyed our staff and facilities. Kind regards Kalinda

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023
Response from Sharon on 15 Mar 2023
Hi FionaThank you for taking the time to leave us feedback.We hope you enjoyed your stay and hope to see you again.kind regards

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this place. Great location. Easy to walk everywhere. Staff were extremely helpful and friendly they went above and beyond. Can't wait to stay again next time when in Byron
Stayed 3 nights in Feb 2023
Response from Jessica on 24 Feb 2023
Thank you for your feedback!We are pleased you enjoyed our staff and location!We look forward to welcoming you again in the future.Kind regards,

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness
The property was located in close proximity to the beach, shops, restaurants and bars. Reception was hit and miss. Two girls were friendly and always attentive to needs, the other woman didn’t seem like she really wanted to be there. Allowed guests to wait in front of her for a few minutes while using her mobile. Room was large and well stocked with free toiletries, shoe pressure was amazing. Few areas around the complex need a good clean and freshened up. Quite pricey for what we got
Stayed 2 nights in Feb 2023
Response from Sharon on 20 Feb 2023
Hi BenThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. I have checked with Staff about the mobile and they were following up with cleaning staff checking if the room was ready for these guests as mobile is the fastest way to contact housekeeping, we do take try and make check in as fast as possible for everyone. We are in the process of improvements throughout the corridors. Kind regards

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing we cant say that we didnt like about this hotel. Service friendly . Great location . Comfy and clean rooms . Already planning our next trip .
Stayed 1 night in Feb 2023
Response from Jessica on 17 Feb 2023
Thank you for your positive feedback Jacqueline!We are pleased you enjoyed our staff and rooms.We look forward to welcoming you again in the future!Kind regards,

10/10 Excellent

Phuong

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice and comfortable room ! Staff was great with service and the area is super convenient, walking distant to a lot of restaurants and shops.
Stayed 1 night in Feb 2023
Response from Jessica on 14 Feb 2023
Thank you for your positive feedback!We are pleased you enjoyed our staff and location and found the room to be comfortable. Kind regards,