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Reviews of Pantai Indah Lagoi Bintan

5 out of 5
Pantai Indah Lagoi Bintan
Jl. Gurindam Duabelas, Lagoi Bay, Bintan Resort, Kepulauan Riau, Bintan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 109 out of 170 reviews" "
Rating 8 - Good. 52 out of 170 reviews" "
Rating 6 - Okay. 7 out of 170 reviews" "
Rating 4 - Poor. 2 out of 170 reviews" "
Rating 2 - Terrible. 0 out of 170 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very ideal to sit back and relax. Staff is very hospitable and warm.
Stayed 2 nights in Dec 2023

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Pantai Indah Lagoi
We had a lovely family holiday staying at Pantai Indah Lagoi Bintan. All staff were very nice and accommodating. A welcome fruit platter and cake were a very nice touch from the resort. We will be back to stay here again in the near future. Ferry transfer was excellent
Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN and Enjoyable
Great property for a family get away. Most impressed with the cleanses of property.
Stayed 3 nights in Mar 2023

8/10 Good

Shin Nee

Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Great pool villa but food was quite disappointing.
Stayed 1 night in Feb 2020
Response from Tanwir (Sales & Marketing) on 25 Feb 2020
Dear our Valued Guest, Thank You for taking time to share your experience with us. Your feedback is very important for us as critical way of understanding how we can deliver the exceptional services to the guests. We hope to better your experience the next time you are visiting our Resort. Warmest Regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Tanwir (Sales & Marketing) on 3 Feb 2020
Dear Our Valued Guest, Thank you for your review about your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing holiday !
Excellent place. The best part of the resort is the service and the staff. All the staff are welcoming, very friendly, polite, respectful, and eager to serve you. Mentioning some of the names I remember: Anisa, Frida, Firdaus - but regardless, they were all excellent. Ms. Nereng at the restaurant was exceptional. She arranged a dinner table for us right on the beach that made for a very memorable family dinner. The ATV riding and archery with our guide Dandy were really fun. The restaurant has vegetarian options and the staff is friendly enough to cater to special requests as well. This is a great place to chill and relax far from the madding crowd because the property is located far from the main city and is so spacious that you’re never on the midst of a crowd. There is a very small mall (Lagoi Bay Plaza) nearby, where there is a supermarket and some shopping (the HeloHelo cafe there is very nice). The resort offers a shuttle there and back. The villas themselves were also very comfortable and beautiful. The layout with a pool and a dining area beside is well-designed. The bathroom is large and has a nicely-designed bathtub. The private beach of the resort is clean and beautiful. There are bean bags placed on huge rocks for you to sit and enjoy the views. That is very thoughtful . There is a small bar area on the beach . The restaurant also faces the beach. Sunset is beautiful here !
Stayed 2 nights in Jan 2020
Response from Tanwir (Sales & Marketing) on 25 Jan 2020
Dear Our Valued Guest, Thank you for sharing your fantastic experience at Holiday Villa Pantai Indah Bintan. It is such a pleasure to know that you were enjoying your time at our resort and our services had met your expectations. Please be assured that we will share all your wonderful feedback with the rest of our team at Holiday Villa Pantai Indah Bintan. Thank you once again for visiting us and it was certainly a pleasure for us to be at your service. Warmest Regards,

10/10 Excellent

Christiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Nice little weekend getaway, staff is really friendly, villas are in good condition and clean.
Stayed 3 nights in Dec 2019
Response from Tanwir (Sales& Marketing) on 15 Dec 2019
Dear Our Valued Guest, We are pleased to know that you had a memorable experience at our resort. This feedback is an inspiration for our associates and will motive them to strive and provide our guest with excellent service. We look forward to welcoming you back soon. Warmest Regards,

8/10 Good

Ludivine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Tanwir on 7 Dec 2019
Dear our Valued Guest, Thank you for staying with us. We look forward to welcoming you back to Holiday Villa Pantai Indah Bintan. Warmest regards,

8/10 Good

Renke, Shanghai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet. Pool was clean, furniture in good condition
Stayed 3 nights in Oct 2019
Response from Lenny Lim on 11 Oct 2019
Dear Renke, Thank you for staying with us, look forward to welcome you back again! Regards Lenny Lim Asst. Sales Manager

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round great
Beautiful villa with great staff !
Stayed 5 nights in Sep 2019
Response from Tanwir (Sales & Marketing) on 8 Oct 2019
Dear Geoffrey, Thank you for sharing your fantastic experience at Holiday Villa Pantai Indah Bintan. We truly look forward for any opportunities to welcome you back and provide you with another delightful experience. Warmest Regards,

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for privacy, but no atmosphere
This hotel is actually a collection of walled villas, several having their private pool. Most visitors during our stay remained inside those villas, barely coming out. It's great if you look for private time with your loved ones. The villas are great, the private pool is big enough to swim and the food is vary tasty (bring your drinks to save money, villas have a fridge). The compound is clean with nice gardening. The downside is that the whole place feels like a clinic, with barely anyone in sight - for instance, the beach was empty, as was the restaurant (most residents have their meal delivered to their villa). So if you look for a fun place, that's not where to go. Same for the nearby village that felt like a ghost town. I strongly recommend a day trip to the south of Bintan, outside of the secluded resort zone. It will give you a feel for the real Indonesian
Stayed 4 nights in Sep 2019
Response from Tanwir (Sales & Marketing) on 1 Oct 2019
Dear our Valued Guest, We appreciate you taking the time to share your experience during your stay with us. We hope to see you soon again at Holiday Villa Pantai Indah Bintan! Warmest Regards,

10/10 Excellent

TAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and staffs
Clean Villas with great service. All staffs were helpful and friendly. Need some upgrading works for the furnishing. Overall is great.
Stayed 2 nights in Jul 2019
Response from Tanwir (Sales & Marketing) on 1 Oct 2019
Dear TAN, We are pleased to hear that our service made your stay memorable. Your feedback which will help us to continually improve on our services. We look forward to welcoming you back soon at Holiday Villa Pantai Indah Bintan. Warmest Regards,

10/10 Excellent

Leman, S.pore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa is huge, if got karaoke or game include in the room it good
Stayed 2 nights in Sep 2019
Response from Tanwir (Sales & Marketing) on 1 Oct 2019
Dear Leman, Thank you for taking the time to share your feedback. Your feedback which will help us to continually improve on our services. We look forward to welcoming you back soon at Holiday Villa Pantai Indah Bintan. Warmest Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Tanwir (Sales & Marketing) on 13 Sept 2019
Dear our Valued Guest, Thank you for choosing us and we are looking forward to welcoming you back for another memorable trip in Bintan Island. Warmest Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Lenny Lim on 12 Sept 2019
Thank you for your review and for choosing our hotel.

4/10 Poor

Connie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
The hotel is very intrusive, calling us multiple times late at night at 11+pm to check on the guest. When questioned, we were told that visitors ought to exit the villa by 6pm. Is this an hotel or hospital?! Even hospital have visiting to 8pm! And this visiting hours wasn’t even made known to us. The villa is filled with Ironman athletes, calling at 11+ disrupted their rest greatly! The hotel wasn’t clean up at all in the 4 days I stayed. There were many mosquitos, amongst many ants and other insects and bitten us badly. Deposit is held for 2-3mths without notifying us. When ask, they said it’s the policy but wasn’t written anywhere! I m terribly upset and disappointed given the price tag of the stay. I will not recommend this hotel to anyone.
Stayed 3 nights in Aug 2019
Response from Tanwir (Sales & Marketing) on 30 Aug 2019
Dear Connie, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service. We will definitely share your feedback with the team to further improve our quality. Although we fell short of meeting your expectations, we hope that we still have the opportunity to serve you better in the near future. Warmest Regards,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice villa, very friendly staff. first time visit to this property. recommend it for family break.
Stayed 2 nights in Aug 2019
Response from Tanwir on 14 Aug 2019
Dear our Valued Guest, Thank you for your review about your stay and we are extremely pleased that you had an enjoyable experience at Holiday Villa Pantai Indah Bintan. We take great pride in serving your needs and we are delighted to hear that we have met your expectations. Our team is always willing to go the extra mile to ensure that guests are comfortable from the moment they step in. We are very glad that you found that our staff were very warm and friendly, it is great also to hear you felt comfort with the villa . Thank you for your appreciation for our staff services. Warmest Regards,

10/10 Excellent

AB

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and accommodating! All ferries to the nearest terminal were fully booked but staff helped us book our transport to and from an alternative terminal. They also helped book transport to the nearby mall, and seafood restaurant. We wanted to extend our stay but all villas were booked since it's a long weekend holiday.
Stayed 1 night in Aug 2019
Response from M.Tanwir Lubis (Sales & Marketing) on 13 Aug 2019
Dear Our Valued Guest, Thank you for taking time in sharing a review with us. It is such a pleasure to know that you were enjoying your time at our resort and our services had met your expectations. Your positive comment had been shared with the team at Holiday Villa Pantai Indah Bintan. Thanks again for choosing us and we are looking forward to welcoming you back for another memorable trip in Bintan Island. Warmest Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Tanwir (Sales & Marketing) on 6 Aug 2019
Dear Our Valued Guest, Thank you for taking time in sharing a review with us. Your positive review had been shared with the team at Holiday Villa Pantai Indah Bintan. Thanks again for choosing us and we are looking forward to welcoming you back for another memorable trip in Bintan Island. Warmest Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The villas were extremely nice, large and private, the beach was mostly empty
Stayed 2 nights in Jul 2019
Response from M. Tanwir Lubis (Sales & Marketing) on 6 Aug 2019
Dear Our Valued Guest, Thank you for taking time in sharing a review with us. We are very glad to hear you felt comfort with the villa , and we are delighted to hear that we have met your expectations. Thanks again for choosing us and we are looking forward to welcoming you back for another memorable trip in Bintan Island.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were great, clean and well prepared. Above all the staff were amazing and really made the stay special
Stayed 2 nights in Jun 2019
Response from Lenny Lim on 2 Jul 2019
Thank you for your great review, hope to see you again in our resort.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel provided complimentary pickup from and to ferry terminal and daily breakfast. Checkin and checkout process was fast and efficient. The staff at the reception, restaurant and grounds were all very friendly and helpful. The 2 bedroom villa we stayed at was clean and very spacious. We had a great time swimming in the villa’s private pool. The restaurant has a varied menu so everyone could order what they would like from western to Asian to local Indonesian cuisine. For water activities, we had to go to a nearby lagoon for them. We did hire an ATV guide from the hotel. The guide was very knowledgeable and friendly. He helped us have a really good time on the ATV tracks. We checked out the hotel spa but did not book any sessions there. Prices were higher than the spa in the local mall which provided complimentary transportation. Overall, it was a very pleasant stay and we will definitely return in the future.
Stayed 2 nights in Jun 2019
Response from Lenny Lim on 1 Jul 2019
Dear Traveller, Thanks for leaving us such a wonderful review. We are glad that you loved our services. we're overjoyed to recieve your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Thanks

6/10 Okay

SKumar

Travelled with family
Liked: Cleanliness, staff & service
Nothing Spcl to mention in this villa. Even the night bar service is not much good
Stayed 2 nights in Jun 2019
Response from Lenny Lim on 20 Jun 2019
Dear Mr. Kumar, Thank you for your review and for choosing our hotel,This critical feedback will be used in training our staff. Thank you

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Lenny Lim on 27 May 2019
Thank you for staying with us,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love this villa it's beautifully decorated and stylish. We are very happy. However there are lots of mosquitoes from the evening until the morning. The bedroom doors may need to repair so that there's no gap for the mozzie to get in. The staff are very well mannered and helpful. Their service is excellent !
Stayed 1 night in May 2019
Response from Lenny Lim on 14 May 2019
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our resort.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Amazing room, very clean private swimming pool. Only
Stayed 2 nights in Apr 2019
Response from Lenny Lim on 8 May 2019
Dear Traveller, Thank you for staying with us, look forward to welcoming you back again.

10/10 Excellent

Adora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Awesome stay! Will definitely stay with them again.
Stayed 1 night in Apr 2019
Response from Lenny Lim on 25 Apr 2019
Dear Adora, Thank you for giving us a great comment, look forward to welcome you back again.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic weekend getaway
This is my 2nd visit to Holiday Villa. I love the relaxing, cozy and quiet environment. A romantic weekend getaway.
Stayed 2 nights in Apr 2019
Response from Lenny Lim on 16 Apr 2019
Dear Judith, Thank you for staying with us again. We appreciate your loyalty and yourcontinued trust in our hotel and our staff. Look forward to welcome you back again.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome, everything was smooth from pick up to checkout. Service staff were all very polite and attentive.
Stayed 2 nights in Apr 2019
Response from Lenny Lim on 16 Apr 2019
Dear Tan, Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have friendly and accommodating staff. You can expect privacy when you stay in the villa. And the villa is huge and well-equiped.
Stayed 2 nights in Apr 2019
Response from Lenny Lim on 9 Apr 2019
Dear Valed Guest, Thank you for staying with us, look forward to welcome you back again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are not much facilities there. Believe it’s still new and take time to build up.
Stayed 1 night in Apr 2019
Response from Lenny Lim on 4 Apr 2019
Dear Valued Guest, Thank you for staying with us, look forward to welcome you back,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the spaciousness of the villa and was esp. impressed by the service and politeness of the staff.
Stayed 2 nights in Mar 2019
Response from Lenny Lim on 22 Mar 2019
Dear Valued Guest, Thank you for staying with us, look forward to welcome you back again. Thanks

8/10 Good

Kok leong jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation in Indra Putai Villa
The layout of the family villa is amazing. All staff service was excellent in particular Dandy who went the extra mile delivering smiles to my Son.
Stayed 3 nights in Mar 2019
Response from Lenny Lim on 19 Mar 2019
Dear Jason, Thank you for your stay with us, look forward to welcome you back again to our resort. Thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and were met at the ferry port by the hotel transport which was complimentary. Although we were earlier than check in time this was not an issue, and we were able to access our lovely villa immediately. We were also given detail of things like the barbecue in our villa, several afternoon teas and buggy hire, all complimentary and a very nice surprise. Wonderful staff, immediate help if we needed it, excellent accommodation, fabulous location - our party of 4 all thoroughly enjoyed our stay.
Stayed 8 nights in Feb 2019
Response from Lenny Lim on 26 Feb 2019
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Look forward to welcome you back again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, friendly, helpful and did everything to make the stay perfect. The place is super clean and rooms really comfortable. The food was good too. The spa was also a lovely experience too, was there 3 of the 5 days we were there :)
Stayed 6 nights in Feb 2019
Response from Lenny Lim on 21 Feb 2019
Dear Valued Guest, We ensure quality services and products are provided to our customer, Look forward to welcome you back again. Thanks

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay
Fabulous service with friendly staff. Amazing villa!
Stayed 2 nights in Feb 2019
Response from Lenny Lim on 14 Feb 2019
Hi Carol, Thank you for your stay with us, look forward to have you as our guest again.

10/10 Excellent

LM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Peaceful, private, well kept, beautiful surrounds, friendly staff
Stayed 2 nights in Feb 2019
Response from Lenny Lim on 6 Feb 2019
Dear LM, Thank you for your stay with us and given us a great review, look forward to welcome you back again to our resort.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
everything especially the hospitality of the staff
Stayed 2 nights in Dec 2018
Response from Lenny Lim on 31 Dec 2018
Dear Valued Guest, Thank you for staying with us, look forward to welcoming you back.

10/10 Excellent

C Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff Polite friendly and helpful
Stayed 2 nights in Dec 2018
Response from Lenny Lim on 20 Dec 2018
Dear C Y, Thank you for your stay with us, Look forward to welcoming you back again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and friends are quite satisfied the property and staff service. We have an unforgettable stay in this villa. Thank you.
Stayed 2 nights in Dec 2018
Response from Lenny Lim on 13 Dec 2018
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future

10/10 Excellent

Sawinikasni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and pleasant experience
A very pleasant stay. Staff were very accommodating and approachable. The villa was beyond our expectations. Would definitely love to visit again.
Stayed 2 nights in Nov 2018
Response from Lenny Lim on 3 Dec 2018
Dear Sawinikasni, Thank you for staying with us, the team can't wait to welcome you back again. Thanks

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Lenny Lim on 3 Dec 2018
Thank you for staying with us.

10/10 Excellent

YP, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the staff, everyone, EVERYONE, has a nice smile and time for you, they were very accommodating to my kids’ endless chatter and calls them by name the next day! Very attentive staff, the server who delivered our room service was more disturbed by the creaking of the fan than us, got his colleague to fix it pronto. This is class! Breakfast was ok, a little uncomfortable with quite many flies around. The giant floats for rent and usage in our villa was a big hit! We didn’t realise until the day we left that we could take it to the villa 😅 would have rented it everyday of our stay! Thank you and we hope to be back.
Stayed 2 nights in Nov 2018
Response from Lenny Lim on 6 Nov 2018
Dear YP, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

LiJun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Lenny Lim on 16 Oct 2018
Dear LiJun, Thank you for your review and for choosing our hotel, Look forward to welcome you back again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice place with some improvements needed
A great place for relaxing without the crowd. Would have given a 5 stars rating if they had given better quality toiletries. More attention in clearing the dead flies in the living lounge too.
Stayed 2 nights in Oct 2018
Response from Lenny Lim on 16 Oct 2018
Dear Traveler, Thank you for your positive comments, This critical feedback will be used in training our staff and we will definitely improve our services.

10/10 Excellent

HANSOOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Lenny Lim on 10 Oct 2018
Dear Hansook, Thank you for your stay with us, look forward to welcome you back again

10/10 Excellent

Verified traveller

Beautiful place. It’s close to beach.We could forgot
Stayed 1 night in Sep 2018
Response from Lenny Lim on 3 Oct 2018
Dear Valued Guest, Thank you for giving us a good rating and your trust to our resort, look forward to welcome you back again. Best Wish Lenny Lim