Outdoor pool, pool umbrellas, pool loungers

Reviews of Cassia Bintan

Cassia Bintan
Jalan Teluk Berembang, Laguna Bintan Resort, Bintan

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 177 reviews" "
Rating 8 - Good. 79 out of 177 reviews" "
Rating 6 - Okay. 13 out of 177 reviews" "
Rating 4 - Poor. 6 out of 177 reviews" "
Rating 2 - Terrible. 2 out of 177 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ferri

Travelled with family
Liked: Cleanliness, property conditions & facilities
The tour offering is truly a ripoff and wouldn’t recommend anyone the offer. The property was good and clean. But dining is expensive. There is no grocery shop around either. Don’t go there during rainy season.
Stayed 2 nights in Dec 2023
Response from Erlia on 5 Jan 2024
Hi ferri,Thank you for taking the time to write a review. We appreciate your comments and regret to hear thatyou were disappointed with the value of our service. We aim to provide all of our guest with a high-quality experience, and we hope to see you again in the near future. Cassia - The Trend Setter,Erlia

6/10 Okay

Poh Li

Travelled with group
Liked: Cleanliness, property conditions & facilities
The rooms are nice, we liked that it's near the golf course. However whenever we call a buggy, it always takes a while and the reception during check in is always chaotic and long q. Other than that, this is still one of our favourite hotels in Bintan.
Stayed 2 nights in Dec 2023
Response from Erlia on 5 Jan 2024
Hi Poh Li,Glad you loved our suite with fully equipped kitchen! Love that you loved us! Your concerns over the crew have been also noted and brought to the attention of the team for follow up. We are thankful for your feedback and will take action to improve. Hope to see you soon!Stay Cool!Erlia

10/10 Excellent

OSCAR

Stayed 2 nights in Nov 2023
Response from Erlia on 8 Jan 2024
Hi OSCAR,Glad to know you loved the interaction with our wonderful crew! Cheers for the flawless review! Come back again soon and hope you will enjoy the Sunrise! Be cool with Cassia,Erlia

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time! Staff were very helpful and friendly. Room was spacious and had a nice view of the beach.
Stayed 3 nights in Nov 2023
Response from Erlia on 29 Nov 2023
Hi Kelvin,Awesome to know you enjoyed your Cassia experience.The crew and I always enjoys reading super cool reviews such as the one you left us! We love that you loved us and our crew. Come back and see us soon! Cassia - The Trend Setter,Erlia

10/10 Excellent

Jaykumar

Liked: Cleanliness, property conditions & facilities
Lovely view. Great ambience. Friendly staff.
Stayed 1 night in Nov 2023
Response from Erlia on 29 Nov 2023
Hi Jaykumar,The crew and I glad you enjoyed your Cassia experience. Stay cool and see ya soon! Cassia - The Trend Setter,Erlia

10/10 Excellent

Ping

Stayed 1 night in Nov 2023
Response from Erlia on 8 Jan 2024
Hi Ping,Super cool to know you loved your Cassia experience and everything we have to offer! Come back and visit us again soon! Be cool with Cassia, Erlia

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Great beach
Stayed 3 nights in Nov 2023
Response from Erlia on 29 Nov 2023
Hi Tim,Great to see you enjoyed our trendy hotel and location. The crew and I super happy knowing that you loved us! See you soon! Cassia - The Trend Setter,Erlia

10/10 Excellent

Yu Da

Travelled with family
Liked: Cleanliness, room comfort
Amazing service
Service is always top-notch and rooms are amazing and reasonably priced. Beach is beautiful as always. Will definitely be back
Stayed 4 nights in Oct 2023
Response from Erlia on 14 Nov 2023
Hi Yu Da,Wow! Super cool to hear we provided you with top-notch service! Agreed our cool suites with fully equipped kitchen are amazing with the heartstopping view it offers. See you again soon! Be cool with Cassia!Live, Laugh, Love your way,Erlia

8/10 Good

Vivi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Erlia on 29 Nov 2023
Hi Vivi,Great to see you enjoyed our trendy hotel and location. The crew and I super happy knowing that you loved us! See you soon! Cassia - The Trend Setter,Erlia

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
What a pleasure!
We had a wonderful stay. The staff were very friendly and helpful. The golf course is great while the beach is one of the best in the region with white sands and clear waters.
Stayed 3 nights in Oct 2023
Response from Alpha on 14 Nov 2023
Hi Value Guest, Awesome to hear that you had a wonderful experience. The crew and I were in seventh heaven reading such a flawless review like yours. You are absolutely right our view is jaw dropping. Can't wait to see you again very soon. Be cool with Cassia!Live, Laugh, Love your way,Erlia

10/10 Excellent

Tuck Weng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff (Berianna) was cheerful and efficient, and patient to us
Stayed 3 nights in Oct 2023
Response from Erlia on 26 Oct 2023
Hi Tuck Weng,Love reading your comments and knowing you enjoyed our all suite property and of course our amazing crew, appreciate you highlighting your super star!Super cool to know our crew went above and beyond also. Hope to see you back soon.Be cool with Cassia!Erlia

10/10 Excellent

Julie Anne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Erlia on 26 Oct 2023
Heyyy Julie Anne!Super cool to know you loved us! Look forward to seeing you again!Cheers,Erlia

8/10 Good

Francis

Stayed 3 nights in Aug 2023
Response from Erlia on 26 Oct 2023
Heyyy Francis!Super cool to know you loved us! Look forward to seeing you again!Cheers,Erlia

8/10 Good

Nok

Travelled with family
Liked: Cleanliness, property conditions & facilities
We are impressed with our stay. Check in was easy. The rooms were simple and clean….we all love the space. Breakfast was sufficient but would be better if coffee station was faster. We stayed for 2 nights 3 days, love the beach and the pool. Good variety of restaurants to go.
Stayed 2 nights in Aug 2023
Response from Alpha on 31 Aug 2023
Hi Nok,Super cool to know you enjoyed your Cassia experience and our fantastic suites!Hope to see you next time!.Stay Cool,Alpha

10/10 Excellent

Masato

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alpha on 22 Aug 2023
Hi Masato,Super cool to know you loved us! Look forward to seeing you again!Cheers!Alpha

10/10 Excellent

Pei Wen

Stayed 1 night in Aug 2023

8/10 Good

Uday

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time with family
Stayed 3 nights in Aug 2023
Response from Alpha on 22 Aug 2023
Hi Uday,Cheers for some awesome feedback! Love that you love us!Stay cool and see ya soon! Cassia - The Trend Setter,Alpha

10/10 Excellent

Jaykumar

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Alpha on 2 Aug 2023
Hi Jaylumar,Thank you for your feedback on your recent experience in Cassia Bintan.I am delighted that overall you enjoyed your stay with us.Please plan a return visit.Be cool with Cassia!Alpha

8/10 Good

Goh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The only problem that I had with this hotel is their housekeeping side. They only carried out the entire room makeup on every second day of week. I found it weird. Most of the hotel carried out make up of the room daily. I only say that they might be short of housekeeping staff.
Stayed 4 nights in Jul 2023
Response from Alpha on 2 Aug 2023
Hi Goh,Appreciate you taking the time and sharing your detailed review on your Cassia experience! Super cool that love our apartment, the view from apartment and the activities. Love it!Cassia has a unique select service approach allowing guests to choose how to enjoy their vacation on their own terms, without the constant interruption and hard sell from staff; I do hope you appreciated this, as many guests do.Cassia is a new concept in Banyan Tree Group that is proudly select service, without pretense of luxury. Cassia offers colorful modern art and music; a self-service bell concept; housekeeping every second day. Our motto is “Live, Laugh, Love Your Way”. This new style is clearly shown on our website.Come back soon!Cassia - The Trend Setter,Alpha

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was great! Cute, clean (although we did have an ant issue, but they came to clean and spray right away). Has a kitchenette with utensils, plates, pots, etc. My tv stopped working (just stayed on loading) but I watched my own shows from my phone so no biggie. The beach is great! Clean, beautiful, water’s warm and not many people. For dining options, prices are not local price. Tourist price. It’s what you would pay in US or Singapore. If you have that expectation, then it’s fine. Transportation is very limited. Everything by taxi, nothing within walkable distance from the hotel. No shuttle except to and from the ferry terminal (free). If you do massages outside, they usually provide free transport to and from the massage place back to the hotel. Bring your own food or snacks then you can enjoy the hotel and the beach much more comfortably. Breakfast buffet was great! Tasty with a good variety of choices. Staff is friendly and helpful. Beautiful property.
Stayed 2 nights in Jul 2023
Response from Alpha on 2 Aug 2023
Hi Carolyn,How fantastic it is reading that you took advantage of our unique location and that you had a great time with us at Cassia Bintan. Thank you for selecting us and for highlighting on Expedia the hospitality of the entire crew, and most particularly Andi, who went beyond to make your stay unique. We look forward to welcoming you back soon to enjoy another the stay.Be Cool With Cassia!Live, Laugh, Love Your Way,Alpha

10/10 Excellent

Jerick

Stayed 3 nights in Jul 2023
Response from Alpha on 2 Aug 2023
Hi Jerick,Thank you for your feedback on your recent experience in Cassia Bintan.I am delighted that overall you enjoyed your stay with us.Please plan a return visit.Be cool with Cassia!Alpha

10/10 Excellent

Stephen, Cramlington

Stayed 1 night in Jul 2023
Response from Alpha on 2 Aug 2023
Hi Stephen,Thank you for your feedback on your recent experience in Cassia Bintan.I am delighted that overall you enjoyed your stay with us.Please plan a return visit.Be cool with Cassia!Alpha

8/10 Good

Per

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great. Two bedroom apartment for a reasonable price with breakfast included. Everything else (activities, attractions and food options) are highly overpriced. The only reasonable priced food option was the restaurant located in the main building around the front desk of the hotel (Vista).
Stayed 2 nights in Jun 2023
Response from Alpha on 30 Jun 2023
Hi Hi,Thank you for selecting Cassia Bintan on your recent vacation.I note that you are concerned with our pricing as you feel that it does not reflect value for money. To be inline with the competitive market, we do carry out regular surveys of other hotels in Bintan and I can assure you that our prices are in line with the competitors here on the island. Hope to see you soon!Cassia - The Trend SetterAlpha

8/10 Good

Yun Han Jaryl

Stayed 2 nights in Jun 2023
Response from Alpha on 30 Jun 2023
Hi Yun Han Jaryl,Thank you for your review, we look forward to welcome you back soon!Cheers,Alpha

8/10 Good

Annie

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. The beach is beautiful and very clean. The pool is a bit small and can be crowded. The food is overpriced as expected in resorts but other amenities make up for it.
Stayed 1 night in May 2023
Response from Alpha on 23 May 2023
Hi Annie,Super cool to know you loved us and your Cassia experience! Glad to know our crew went above and beyond.Our Eat and Drink prices are regularly compared to other hotels in the local area and I can assure you we are very well priced in comparison.Come back and hang with us again soon!Be cool with Cassia, Alpha

8/10 Good

Sui Li

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Suhaidi

Liked: Cleanliness, room comfort
Place to chill and relax
Nice hotel with amazing pool and sea. Best place to chill.
Stayed 2 nights in Mar 2023
Response from Alpha on 16 Mar 2023
Hi Suhaidi,Super cool to read your comments indeed, love that you loved us! Super cool to know you loved our pool and awesome sea! The crew and I look forward to seeing you again soon!Be cool with Cassia,Alpha

10/10 Excellent

Cheng Hai

Travelled with partner
Liked: Amenities, property conditions & facilities
We got a suprise and free upgrade for our accommodation. The room was fantastic. Fully equipped and the house set up was nice. The only set back is that the toilet has no air ventilation but it's a small issue to me. Bed was clean and tidy. I would return again in my next retreat.
Stayed 2 nights in Feb 2023
Response from Alpha on 16 Feb 2023
Hey Cheng Hai,Loved reading the comments on your Cassia experience! super cool to know you loved us! Come back soon!Cassia - The Trend Setter,Alpha

8/10 Good

Ginna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Worth the price, brand new, clean and tidy, spacious, good ambience, nice view (even i got upgrade to ocean view) recommend to stay after monsoon season and weekday to get a better offer. Overall was perfect, thank u!
Response from Alpha on 16 Feb 2023
Heyyy!Super cool to read the comments on your Cassia experince and to know we are incredible to you! Cassia - The Trend Setter,Alpha

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Alpha on 16 Feb 2023
Hey Hey,Thank you for rating us excellent!See you soon.Alpha

6/10 Okay

Chloe, Singapore

Travelled with group
Liked: Property conditions & facilities
A good place to stay with friends for a short trip.

10/10 Excellent

Butch

Stayed 5 nights in Oct 2022

6/10 Okay

Anna

Stayed 2 nights in Sep 2022

10/10 Excellent

ruchika

Stayed 2 nights in Jul 2022

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, room comfort
All good except 'Unwanted Visitors' at Breakfast
Everything is good except an advise for management to do something about flies and sparrows trying to eat the breakfast spread. You have gotta cover the fruits and breads which are exposed and they always succeed in landing on them. No staff is able to be stationed constantly on the lookout.
Stayed 2 nights in Jul 2022

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, room comfort
A nice getaway destination.
Room was clean and the furniture looked pretty new. Some issues with the toilet locks but was resolved within 30 mins. They do not provide daily cleaning services but will provide change of towels if you request for it. Breakfast was simple but decent spread. Pool was clean, beach is very pretty and sand is very soft. Lots of kids/families during the period we went but pretty spacious and comfortable stay.
Stayed 2 nights in Jun 2022

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great energy and standard.
Stayed 1 night in Jun 2022
Response from Alpha on 4 Jul 2022
Hey Melvin, Loved reading the comments on your Cassia experience! Come back and hang with us again soon! Stay cool! Alpha

10/10 Excellent

Vivian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Frederic

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
great beach. facilities were outdated and service average.
Stayed 1 night in Jun 2022
Response from Puri on 22 Jun 2022
Hi Frederic, Thank you for taking the time to share your detailed feedback. It is great to know that you enjoyed our beach. Your feedback on facilities and service is noted and have been shared with the management team here. The improvement is ongoing. My team and I look forward to welcoming you back to your home away from home soon. Meanwhile, we wish you safe travels. Live, Laugh, Love your way Alpha Eldiansyah Area General Manager

8/10 Good

Prabudi, Upper Marlboro

Travelled with partner
Liked: Amenities, property conditions & facilities
Not many people stay in the hotel during the pandemic. But I like a quiet hotel.
Stayed 2 nights in Feb 2022
Response from Alpha on 7 Mar 2022
Hi Prabudi, Thank you so much for taking a moment to share your valuable feedback with us. It is cool that your overall stay was enjoyable, and we certainly look forward to welcoming you back soon for another great, and hopefully, longer stay with us, your Cassia friends. Be Cool with Cassia! Live, Laugh, Love your way, Alpha Eldiansjah General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Puri on 3 Mar 2020
Dear Value Guest, Super cool to know your Cassia experience was 4 out of 5! Come and hang with us again soon! Be cool with Cassia! Live, Laugh, Love your way, Alpha Eldiansyah General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from Puri on 3 Mar 2020
Dear Value Guest, Super cool to know your Cassia experience was 5 out of 5! Come and hang with us again soon! Be cool with Cassia! Live, Laugh, Love your way, Alpha Eldiansyah General Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020
Response from Puri on 3 Mar 2020
Dear Value Guest, Super disappointed to know you giving us 3 star rating and sorry you did not enjoy your Cassia experience. Please email me your concern so that I can address the issue accordingly. Hope you will give us another chance next time. Be cool with Cassia! Live, Laugh, Love your way, Alpha Eldiansyah General Manager

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was hard to communicate with reception as her English was not good. Tv console cabinet door was lose and fell out, bed frame wood was creaking and sounded it was about to break.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

Alvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most favourite resort at Bintan
The apartment facing the sea was amazing! Can hear the waves at night and embrace the sun rise at dawn. The beach was beautiful and had an amazing flight with my drone to view the scenery on the island. The breakfast options can be better. We had the same food items for 3 morning other than a change of mee goreng with fried beehoon. My 4 days stay was most enjoyable and wanted to extend further but perhaps another time.
Beach front
Top view from resort garden
Sea view
Next to Angsana
Stayed 3 nights in Dec 2019

10/10 Excellent

Clarice, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at this lovely resort, and the services provided by staff were simply lovely!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I think the carpet in the room looks a bit dirty as there is many visible stain on it. Other than that, is all good =)
Stayed 1 night in Dec 2019

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Chunying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The design of this apartment hotel is very efficient. The view is beautiful and the room is very clean!
Stayed 2 nights in Dec 2019