Private pool

Reviews of Banyan Tree Bintan

5 out of 5
Banyan Tree Bintan
Jalan Teluk Berembang, Laguna Bintan, Lagoi, Bintan, Bintan Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 243 out of 429 reviews" "
Rating 8 - Good. 136 out of 429 reviews" "
Rating 6 - Okay. 31 out of 429 reviews" "
Rating 4 - Poor. 13 out of 429 reviews" "
Rating 2 - Terrible. 6 out of 429 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the beautiful rooms and the view ,also liked the quiet atmosphere .Enjoyed the 2 pools Disappointed that I could not hire left handed club so could not play golf
Stayed 4 nights in Mar 2024
Response from Alpha on 27 Mar 2024
Dear Robert,Thank you for choosing Banyan Tree Bintan and for taking the time to share your appraisement and nice comments with us and other travelers.It is a great satisfaction, to know that your stay has been pleasant, our main commitment is to create memories that will last forever.We look forward to welcoming you back to Banyan Tree Bintan in the near future.Sincerely,Alpha EldiansyahArea General Manager

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibes and good view
Stayed 1 night in Mar 2024
Response from Alpha on 27 Mar 2024
Dear Karen,Banyan Tree Bintan was created for being a place that stimulates the senses of our guests to find a comfortable state of peace and relaxation. We truly appreciate to achieve this goal during your stay with us.Thank you for sharing your experience with others, and We look forward to welcoming you back to Banyan Bintan soon!!Sincerely,Alpha EldiansyahArea General Manager

10/10 Excellent

Sui Yin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious with beautiful sea view. Buggy service is responsive to bring us around the resort. The restaurant (The Cove and Saffron) serves delicious food with nice ambience. The service of the staff (notably Lilis, Yusuf, Atomy and Wendy) are excellent and in fact above my expectations: they went the extra mile to make our stay really memorable with romantic decorations for our wedding anniversary and they also prepared two cakes for us (one for our wedding anniversary and another one for my birthday) and they sang me a birthday song. The roof that sheltered the seats in front of the jacuzzi leaked during rain - believe it can be repaired.
Stayed 2 nights in Jan 2024
Response from Alpha on 5 Feb 2024
Dear Sui Yin,Warm greetings from Banyan Tree Bintan! Thank you for having stayed at Banyan Tree Bintan and we are glad to know that you had enjoyed the service from us. I have shared your great comments to the team and they are very excited to know this. I hope you will visit us again soon and bring more friends and family to Banyan Tree Bintan. Best regards, Alpha Eldiansyah Area General Manager

8/10 Good

King Fuei

Stayed 2 nights in Jan 2024
Response from Alpha on 1 Feb 2024
Dear King Fuel,Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel..Regards,Alpha EldiansyahArea General Manager

10/10 Excellent

Bjoern

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villas with a view
Beautiful hotel on Bintan! We’d recommend it. We’ve enjoyed a villa with pool and beautiful view. Some items are a little dated, but overall we thought it’s in good nick and they maintain the villas and common areas well. The beach is a total hidden gem as it’s incredibly beautiful only a step down from the large pool. You wouldn’t need a private pool. The service stands out with exceptional care throughout from check-in to housekeeping. Nice restaurants on site (Treetops our favourite). Breakfast buffet has a fantastic variety! There isn’t a convenience shop close by, so make sure to pack what you need (diapers in our case). Bring loose clothing to protect you from mosquitos as it’s lovely to sit outside and enjoy the view. The property is quite hilly which wasn’t an issue with kids for us, but to keep in mind if you have issues getting around stairs. The trips (mangrove and island) are worth doing!
Stayed 9 nights in Dec 2023
Response from Alpha on 5 Jan 2024
Dear Bjoern,Allow me to warmly thank you for choosing Banyan Tree Bintan as the wonderful paradise site to enjoy your holidays.The combination of service excellence, great facilities, comfortable and spacious accommodation, and delicious culinary options as well as the spa all helped to make this trip the great success that it was.On behalf of my team, who takes our guests' satisfaction as the utmost goal, I wish all of you more wonderful travels with the hope of hosting you again soon at your Sanctuary for the Senses in Bintan, Indonesia.Cordially,Alpha EldiansyahArea General Manager

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Kudos to Banyan Tree staff. Breakfast could be improved though.
Stayed 2 nights in Dec 2023
Response from Alpha on 4 Jan 2024
Dear Timothy,Thank you for reviewing your recent stay at Banyan Tree Bintan. We thank your compliments for all we do to create memorable experiences from the beginning to the end. On behalf of all the associates, we thank you for choosing us, and we look forward to your next visit. In the meantime, we all wish you safe travels.Warm Regards,Alpha EldiansyahArea General Manager

10/10 Excellent

Jaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious villa & excellent service staff!
Stayed 3 nights in Dec 2023
Response from Alpha on 4 Jan 2024
Dear Jaz,I am delighted to hear that we were able to exceed your expectation and make your holiday here a memorable one. The team always tries hard to not only provide perfect service but also a special experience. Thank you for posting once again.Regards,Alpha EldiansyahArea General Manager

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Ankit, Fremont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hospitality
Stayed 2 nights in Dec 2023
Response from Alpha on 4 Jan 2024
Dear Ankit,Thank you for reviewing your recent stay at Banyan Tree Bintan. We thank your compliments for all we do to create memorable experiences from the beginning to the end. On behalf of all the associates, we thank you for choosing us, and we look forward to your next visit. In the meantime, we all wish you safe travels.Warm Regards,Alpha EldiansyahArea General Manager

8/10 Good

Shinichiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Kept the nice ambiance, but some part needed some touch up. Rather normal after Covid period, and i trust the resort will have fresher look soon. Will visit again.
Stayed 2 nights in Oct 2023
Response from Alpha on 2 Nov 2023
Dear Shinichiro,Thank you so much for your review of our hotel. We are so glad that you are impressed with our hotel, the facilities as well as the services we provided. We hope you had a great vacation with us and see you soon on your future holiday.Best regards,Alpha EldiansyahArea General Manager

4/10 Poor

Simone

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alpha on 2 Nov 2023
Dear Simone,Thank you so much for your review on our team. We truly appreciate that we made your stay memorable.We definitely look for your return. Until that time, we wish you all the best and have a safe flight to your home.Best regards,Alpha EldiansyahArea General Manager

10/10 Excellent

Dawnn, Kirkland

Stayed 4 nights in Sep 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time to Banyan Tree Bintan. It’s a very peaceful beautiful resort, a wonderful place to relax and recharge your batteries. Staff are wonderful, services and amenities are great. One thing to note- the resort isn’t close to shops, no regular taxi service & to hire car/driver usually has a minimum 4hr rate.
Stayed 5 nights in Sep 2023
Response from Alpha on 25 Sept 2023
Dear Alison,I am very happy to read that you had another great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication.I am hope to welcome you soon back to Bintan.Sincerely,Alpha EldiansyahArea General Manager

10/10 Excellent

Wee Seng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed interacting with the staff who were all very friendly. Was great to be able to walk around the very hilly resort or if we wanted, there was always a buggy and driver there to offer a lift. Didnt like the outdoor pool area in our villa, was not very inviting or enough shade.
Stayed 3 nights in May 2023
Response from Alpha on 30 May 2023
Dear Elizabeth,I am very happy to read that you had a great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication.While for the Pool in the villa, I believe this is because the color of the tile. We have changed in some villa and will gradually continue to the rest of the villa. I am hope to welcome you soon back to Bintan.Sincerely,Alpha EldiansyahArea General Manager

10/10 Excellent

Su Jen

Stayed 1 night in Mar 2023

10/10 Excellent

Roger

Stayed 3 nights in Mar 2023

8/10 Good

Su Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Alpha on 6 Feb 2023
Thank you for giving us good rating

10/10 Excellent

Stephanie Feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff!!! Very much appreciated!
Response from Alpha on 6 Feb 2023
Dear Stephanie,Thank you for your comment and taking the time to post. We are indeed very proud of our associates and your praise reinforces that they very professional and hospitable .I am looking forward welcoming you back soon.Sincerely yours,Alpha EldiansyahArea General Manager

10/10 Excellent

Amit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A jewel within a short ferry from Singapore. It’s one of the top class hotel with great views. The restaurants serve excellent food and the hospitality at the hotel is beyond excellence. Spa facilities was like an icing on the cake.
Response from Alpha on 6 Feb 2023
Dear Amit,I am pleased to read that that we were able to create a wonderful holiday for you. Our views are indeed unparalleled from all our villas creating a unique setting in the middle of the rainforest to enjoy our relaxation jet pools. Let me thank you for your comments on the spa experience, I will pass it on to the team. We are very proud of our spa and your feedback reinforces our belief into the professionalism and skill of our associates. Again, thank you for your kind comments and look forward to welcome you back.Regards,Alpha EldiansyahArea General Manager

8/10 Good

KIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so kind. I don't understand that you charge the fare from terminal to your hotel.
Response from Alpha on 6 Feb 2023
Dear KIM,Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel.Apology that you did not aware about hotel car charge from the ferry terminal. But we assure that we did mentioned to you earlier.Regards,Alpha EldiansyahArea General Manager

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly from the previous reviews we were apprehensive yet excited to try our first Banyan Tree resort experience. The reviews are somewhat wrong on the property being in a state of decay. Sure the resort is older and in a part of the world that is hard on landscape and structures. We felt totally at ease and massive comfort with unit 308. The units are large, in great shape and extremely clean. There were no issues with bugs or unwelcome guests. The over the top staff are truly amazing to be part of and wanting you to feel comfortable and welcome. The spa experience was outstanding. The Restaurants are all delicious, especially the morning breakfast buffet. Booze is a lavish cost, hit the duty free before you arrive and bring some of your own. We would certainly return if we lived closer, and totally recommend this resort as a lovely couples get away!
Stayed 4 nights in Nov 2022

10/10 Excellent

TSUYOSHI

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

8/10 Good

Angela

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Service was impeccable!! Amazing views as per pictures. Would definitely head back again!
Stayed 1 night in Jul 2022
Response from Puri on 1 Aug 2022
Hi Angela, Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel. We look forward to welcome you back soon. Sincerely, Alpha Eldiansyah Area General Manager

8/10 Good

Xu

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
room was with smell, which is very much disappointed. I am glad i only stayed for a night.
Stayed 1 night in Jul 2022
Response from Puri on 1 Aug 2022
Dear Xu, Thank you for your comments and taking the time giving us feedback. Our roof is made from the alang-alang, when rainy the alang-alang would produce the special smells. Apology if this is not going well with you. Regards, Alpha Eldiansyah Area General Manager

10/10 Excellent

Renato

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal getaway place if you just want to relax and stay as far as possible from the noise and crowds in the city without sacrificing the quality of accommodation, food, and service.
Stayed 2 nights in May 2022
Response from Alpha on 20 May 2022
Dear Renato, Thank you very much for your review and for sharing your amazing experiences with us! Please come back soon, for more of our Sanctuary for the Senses in Bintan, Indonesia. Sincerely, Alpha Eldiansyah Area General Manager

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class service
Loved the room, the location, and the staff was beyond lovely! Amazing time.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were very slow to respond if they do respond at all. When I arrived at the airport, I was trying to contact the concierge about the shuttle option but no one picked up the phone. I woke up 5 am in the morning to watch sunrise by the beach, but no one was picked up the phone to provide the buggy ride (only means of commute out of the villa). Worst part about the trip was that no one informed us about the monkeys and the food we left out including baby bottles and formula were stolen/ruined by the monkeys. When we called to complain no one apologized or provided any means of compensation for our damage. Bathroom in the villa had a pungent Overall very poorly trained staff with
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Alpha on 6 Feb 2020
Dear Anonymous, Thank you for providing us excellent rating. Please plan a return visit in the near future. Sincerely yours, Alpha Eldiansyah General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa luxurious, beautiful location, staff so hellpful & polite
Stayed 4 nights in Dec 2019
Response from Alpha on 6 Feb 2020
Dear Traveler, I am very happy to read that you had a great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication. I look forward to welcome you soon back to Bintan. Best Regards, Alpha Eldiansyah General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Amazing and Wet Stay
Great hospitality and amazing stay. The only issue is the hot water in the bathroom was limited and could not fill up the bathtub
Stayed 1 night in Dec 2019
Response from Puri on 8 Jan 2020
Dear Traveler, Thank you for the review. Eventhough you were concerned about the hot water capacity, we are on the process of changing the hot water with more capacity. I am pleased to see that you have had a great hospitality and amazing stay and you had left us with that feeling. Thank you for your for staying with us and I look forward to welcome you back. Best Regards, Alpha Eldiansyah General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Alpha on 9 Dec 2019
Dear valueable guest, Thank you for rating us very good. We look forward to welcome you back soon. Regards, Alpha Eldiansyah General Manager

6/10 Okay

Giovanni

Liked: Room comfort
Disliked: Property conditions & facilities
Below expectations
Nice development and nice staff but the hotel is in need of extensive renovation
Stayed 2 nights in Nov 2019
Response from Alpha on 9 Dec 2019
Dear Giovanni, Thank you for your post and comment on the friendliness of our associates. Let me also assure you that we are focusing on room maintenance and I am looking forward welcoming you back. Best Regards, Alpha Eldiansyah General Manager

2/10 Terrible

Jamie

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views. Good food. Monkeys.
Stayed 1 night in Nov 2019
Response from Alpha on 9 Dec 2019
Dear Traveler, Firstly allow me to thank you for sharing your experience on your recent stay with us. I am truly delighted to hear that we were able to create the true Banyan Tree experience to you and your family during your stay. I look forward to welcoming you to Banyan Tree Bintan once again for another wonderful holiday. Best Regards, Alpha Eldiansyah General Manager

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Room smelt bad and plunge pool tired. Steps to pool falling apart and dangerous for children with boards coming away and nails sticking out. A million mosquitos - not sure if more can be done to keep them under control? Room service not good - mini-bar not stocked up daily and plates not cleared on balcony from in-room dining service for two days. Buggies took a long time to come (sometimes up to 20 mins). On plus side, couldn't fault the friendliness of the staff and the food, while expensive, was generally very good.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Overall Banyan tree is okay. Hotel staff is very friendly however the mini pool was so disappointment upon check in. It look totally like an abandoned swimming pool. It was so yellowish and I thought it was an fishing pond instead of a mini pool. And there was a maggot in the bathtub. Hence didnt have a chance to use the bathtub at all. Regretted to pay the amount of money for such an 5 star resort which is not worth it.
Stayed 1 night in Oct 2019

10/10 Excellent

Chris, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location. Our villa was right on the waters edge which gave us total privacy. The room was large and fit for a king. The four post king sized bed added a touch of elegance.
Stayed 2 nights in Oct 2019

10/10 Excellent

Eliyanachii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful memorable staycation!
Lovely friendly staff in elegant and luxurious surroundings. Short overnight staycation, pricey Balinese massage but well worth it- nearly fell asleep as it was so relaxing! Will definitely consider going again.
Stayed 1 night in Oct 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short getaway!
Banyan Tree is a reliable brand for luxury get away. It’s my first time to Bintan, the spa and the beach were two of my favorites!
Stayed 1 night in Sep 2019

8/10 Good

Izhar

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great service
Superb service by all hotel staff, the hotel itself needs to be renovated as it’s looking very tired.
Stayed 1 night in Sep 2019

8/10 Good

ET, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service
Very good villa but a bit dated. The property need to be maintained better as the Villas have a lot of potential but come short in a few aspects (i.e. squeaky doors that don’t close well, very old AC). The food is also a bit lacking, except for the Thai restaurant which has good food but is extremely expensive, everything else is average at best. Breakfast could do with more choices.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Alpha on 6 Sept 2019
Dear Traveler, Thank you for rating us excellent. We look forward your return visit soon. Best Regards, Alpha Eldiansyah General Manager

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great villas, bad food and too expensive
amazing place amazing infinity pool villa, downsides: - restaurants: ridiculously expensive with low quality - breakfest: much below Banyan standard - overcrowded pool with limited places
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with plunge pool with great ocean views
Stayed 8 nights in Jul 2019
Response from Alpha on 6 Sept 2019
Dear Traveler, I am very happy to read that you had a great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication. I am hope to welcome you soon back to Bintan. Best Regards, Alpha Eldiansyah General Manager

10/10 Excellent

WON JE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banyan Tree
I had literally one of the best times here. Basically Rizan was my personal butler. He handled EVERYTHING via wassap and this was so convenient. The beach is fantastic with clear water and safe waters for kids. Not even an exaggeration. We even went fishing on the Kelong Villa with the help of Rizan. Caught three fish and my kid was so excited. Location is obviously perfect bc its a 45 min trip from Singapore. Now I dont need to go to the maldives even!! Banyan Tree tree service is truly marvelous. Complete luxury in 45 mins.
Stayed 1 night in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing hotel and amazing service. I hope to make it back one day. My wife was scared of the lizards so We had to leave early which was no fun. But happy wife happy life.
Stayed 2 nights in Jul 2019

8/10 Good

Uhm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
But I still like this hotel~
Morning buffet... actually not much food to eat.... that wasn’t good. And check-in service was too slow... The other was all great:)
Stayed 1 night in Jul 2019
Response from Alpha on 30 Jul 2019
Dear Uhm, Thank you for taking the time to post your comment. I must apologize if the service times on our front desk where not as quick as normal, we have spoken to the front desk team about this and am confident we will learn from your comments. I have taken note on your comments on the menu selection during breakfast. Allow me to ensure you that I am actively working with our Executive Chef to work on our current menu selection Once again, I am sorry that we have fallen short we look forward to welcome you back soon. Best Regards, Alpha Eldiansyah General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The facility is aging. No WiFi available on the day of arrival and last about 15 hours
Stayed 3 nights in Jul 2019
Response from Alpha on 30 Jul 2019
Dear Traveler, Thank you for taking the time to post your comment. I feel terribly sorry to know that our facility did not live up to your expectation during your stay. I have highlighted your comment to respective Head of Departments and together the team is making sure such disappointment will not happen again in the future. Please accept my deepest apology on our shortfalls that you have experienced during your stay. Once again, I am sorry that we have fallen short we look forward to welcome you back soon. Best Regards, Alpha Eldiansyah General Manager