Outdoor pool, pool umbrellas, pool loungers

Reviews of Mac Puerto Marina Benalmadena

4 out of 5
Mac Puerto Marina Benalmadena
Avenida del Puerto Deportivo, s/n, Benalmádena, Malaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 373 out of 770 reviews" "
Rating 8 - Good. 330 out of 770 reviews" "
Rating 6 - Okay. 60 out of 770 reviews" "
Rating 4 - Poor. 3 out of 770 reviews" "
Rating 2 - Terrible. 4 out of 770 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good food for a buffet. One highlight was smoked salmon and asparagus but there were many more. Even the breakfast included crispy bacon and English sausages, along with four types of eggs! (Incidentally, free Cava at 8AM?!) The staff are all excellent at what they do and friendly too. Be aware than much of the clientele are German, but there are Dutch and UK people as well as Spanish. The age group is generally over 70 with entertainment to match, so a chachacha or even a line dance would be much more likely than punching the air or throwing some shapes. Nonetheless, if you’re fine with that, this is a fine choice for a few days near the marina.
Stayed 3 nights in Mar 2024
Response from Rosa Doblas, Deputy Manager on 13 Mar 2024
Dear Richard,Thank you so much for your fantastic review! We're delighted to hear that you enjoyed our buffet offerings. We're glad you found our breakfast options to your liking, including the crispy bacon, English sausages, and variety of eggs. And yes, we do offer complimentary Cava at 8 AM!!We're thrilled that you found our valued staff excellent and friendly. We welcome guests from various nationalities and age groups, and we're pleased to provide entertainment suitable for all preferences.Thank you for choosing us for your stay near the marina. We hope to welcome you back for another enjoyable experience soon!Best regards,

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 4th time in 2 years we have stayed here. It is positioned right on the beach so lovely and flat for walking. The staff are superb and everyone who goes loves Billy in the restaurant. A real character.
Stayed 7 nights in Feb 2024
Response from Rosa Doblas, Deputy Manager on 28 Feb 2024
Dear Graham,We want to thank you very much for your very positive review and for the wonderful comments you dedicate to our hotel and especially to our staff. Billy is undoubtedly one of our greatest assets, as well as very approachable and fun! We hope to welcome you again very soon for a fifth visit. Please do not hesitate to contact us if you have any questions or needs.Warmest regards,

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily evening entertainment was great especially as we went early Feb. Good choice of food in dining room. Staff very helpful and friendly. Room and bed were very comfortable. Only downfall was tea/coffee facilities not replenished fully every day with not enough milk left.
Stayed 3 nights in Feb 2024
Response from Rosa Doblas, Deputy Manager on 12 Feb 2024
Thank you for your wonderful review, Diane! We're delighted you enjoyed the evening entertainment and the dining options during your stay. We apologize for the oversight regarding the replenishment of tea/coffee facilities. Please note for your next visit, you can call our reception 24/7, and we'll ensure you have enough supplies. We look forward to welcoming you back soon!best regards

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever
A brilliant location right next to Benalmadena marina, exceptionally clean and possibly the best staff we’ve encountered. Friendly, always smiling, and efficient too.We highly recommend this hotel
Stayed 5 nights in Dec 2023
Response from Rosa Doblas, Deputy Manager on 3 Jan 2024
Dear Frederick, Thank you so much for your lovely post-stay review! We're delighted to hear that you enjoyed your time at Mac Puerto Marina.It's fantastic to know that you found our hotel clean, quiet, and appreciated the friendliness of our staff. We're grateful for your recommendation and hope to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like for your next visit, please let us know.Wishing you all the best!Best regards,

8/10 Good

Martha

Stayed 2 nights in Dec 2023
Response from Rosa Doblas, Deputy Manager on 3 Jan 2024
Dear Martha, Thank you for taking the time to review your recent stay at our hotel. We are pleased that your overall experience was positive.We look forward to seeing you back soon.Best regards

4/10 Poor

Sharon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2023
Response from Rosa Doblas, Deputy Manager on 9 Dec 2023
Dear Mrs. Sharon,Thank you for taking your time to score us.Also thank you for pointing to us the areas you feel are in need of improvement. We are already making some changes in our rooms and truly hope to show some progress soon.We remain at your full disposal and hope to welcome you soon in the future.Best regards,Rosa DoblasDeputy Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time at macs
A great time in the hotel, our family came at different times. At each time the hotel was excellent in all aspects to our family
Stayed 12 nights in Nov 2023
Response from Rosa Doblas, Deputy Manager on 20 Nov 2023
Dear Paul, Thank you for your wonderful comment. It has been a real pleasure to have you stay with us for a few days. We hope to welcome you and your family again very soon. Do not hesitate to contact us for any needs during your future stay.Best regards from all of us :)

10/10 Excellent

Dennis Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Rosa Doblas, Deputy Manager on 17 Nov 2023
Dear Mr. Gerard,Thank you for taking a moment to evaluate your time at Mac Puerto Marina and for the great rating you have given us! This encourages us to continue working every day for the satisfaction of our guests.We hope to see you again very soon.Kind regards,

10/10 Excellent

Gerard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel and in a great location. My room was upgraded to a walk in shower facility which I requested. The standard rooms have a shower over the bath which I consider unsafe and need at least non slip bath mats to prevent accidents. Most guests over 60 at the time of my visit.
Stayed 4 nights in Nov 2023
Response from Rosa Doblas, Deputy Manager on 17 Nov 2023
Dear Gerard, Thank you for sharing your experience with us. I’m glad to hear that you enjoyed your stay at the hotel and that the location was convenient for you. It’s great that your room was upgraded to a walk-in shower facility as per your request. I understand that you found the standard rooms’ shower over the bath unsafe and that you recommend non-slip bath mats to prevent accidents. I agree that safety is of utmost importance, especially for guests. We already have plans to modernize our rooms and bathrooms, so we hope you will see progress soon.Best regards,

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Rosa Doblas, Deputy Manager on 6 Nov 2023
Dear Paul, Thank you for taking a moment and evaluating your recent visit to Mac Puerto Marina.We are glad that it was so satisfactory and we hope to have the opportunity to welcome you again very soon.Best regards,

8/10 Good

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Rosa Doblas, Deputy Manager on 24 Oct 2023
Dear Jacqueline, Thank you for rating your recent stay at Mac Puerto Marina.We are glad to know that your overall experience was positive.We hope to welcome you again very soon.Best regards,

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The quality of the staff is excellent. The rooms are satisfactory but the access into the showers is unsafe and dangerous. Need wet rooms as a matter of urgency
Stayed 18 nights in Sep 2023
Response from Rosa Doblas, Deputy Manager on 26 Sept 2023
Dear Terry,Thank you for taking the time to share your feedback following your recent stay with us at Mac Puerto Marina. We greatly appreciate your kind words about the quality of our staff; they work diligently to provide the best possible experience.We plan to make some changes to our rooms and bathrooms. We hope you see the progress on your next visit.Best regards,

10/10 Excellent

Julie

Travelled with family
Liked: Amenities
Can not fault the MAC Puerto Marina - it is our family favourite ❤️
Stayed 5 nights in Aug 2023
Response from Rosa Doblas, Deputy Manager on 8 Sept 2023
Dear Julie,Thank you so much for your kind words and for making Hotel Mac Puerto Marina your family favorite. We're thrilled to hear that you've had such a positive experience with us!We can't wait to welcome you and your family back again soon. If you ever need anything, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel
The Mac Puerto Marina hotel is in an ideal position on the marina in Benalmadena. It’s a very relaxing hotel and just what we needed for our holiday. The staff were all very friendly and nothing was too much trouble for them. Our balcony room was overlooking the courtyard and had a view of the sea in the distance. It was a lovely room with plenty of space and the most comfortable bed ever 😁. The free drinks in the fridge on arrival were very welcome. Breakfast was delicious with plenty of choice and there was even cava on offer. We had free use of the spa but didn’t use this facility so cannot comment. I would definitely recommend this hotel to friends and family.
Stayed 5 nights in Aug 2023
Response from Rosa Doblas, Deputy Manager on 2 Sept 2023
Dear guest,Thank you for taking the time to share your positive feedback about your recent stay at Mac Puerto Marina Hotel. We are thrilled to hear that you had a relaxing and enjoyable experience during your holiday.It's wonderful to know that you found our location on the marina to be ideal and that you had a lovely balcony room with a comfortable bed. We are delighted that you appreciated the complimentary drinks in the fridge upon arrival and enjoyed the delicious breakfast with plenty of choices, including cava ;)We appreciate your kind words about our friendly staff, as we strive to provide exceptional service to all our guests. It's also great to know that you would recommend our hotel to friends and family.We hope you consider staying with us again in the future. Thank you for choosing Mac Puerto Marina Hotel for your holiday.Warm regards,

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from Rosa Doblas, Deputy Manager on 2 Sept 2023
Dear Michael, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to see you soon.Best regards,

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in the middle of the town, in close proximity to both the beach and the marina, provided easy access to the abundance of excellent bars, restaurants, and shops. The room was a good size, clean, and perfectly suitable and the hotel staff were friendly, helpful and considerate.
Stayed 7 nights in Aug 2023
Response from Rosa Doblas, Deputy Manager on 14 Aug 2023
Dear Joanna,Thank you for taking the time to share your experience with us. We're delighted that you enjoyed our central location and found our room comfortable. Our team works diligently to provide friendly and considerate service, and we're glad that they made a positive impression on your stay.We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Stefan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Rosa Doblas, Deputy Manager on 2 Aug 2023
Dear Stefan, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards,

10/10 Excellent

Rebecca

Liked: Staff & service
Stayed 4 nights in Jul 2023
Response from Rosa Doblas, Deputy Manager on 25 Jul 2023
Dear Rebecca,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Thank you again for your great feedback, and we hope to welcome you back again for another stay very soon.Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Rosa Doblas, Deputy Manager on 21 Jul 2023
Dear David,Thank you so much for your high review score online after your stay at Mac Puerto Marina! We are thrilled to hear that you had a wonderful experience with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the near future.Best regards,

2/10 Terrible

Andrea Melanie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Third time at the Mac! Definitely the last.Its deteriorated, towels were like bath mats or wripped and frayed. Rooms not cleaned adequately, sheets not changed in 3 days, unopened champagne taken from room! NoToiletries bedroom floors not clean bathroom dirty! This is NOT 4* extortionate prices.Should not be advertised as fabulous or 4*
Stayed 4 nights in Jul 2023
Response from Rosa Doblas, Deputy Manager on 21 Jul 2023
Dear Andrea Melanie,We want to start by expressing our sincerest apologies for the disappointing experience you had during your recent stay with us. It deeply saddens me to hear that your third visit to our hotel was not up to your expectations.Please know that we take your feedback very seriously, and I have personally addressed the concerns you raised with our housekeeping team to ensure that such lapses do not occur again in the future. We will be closely monitoring the quality of our towels and linen to maintain a high standard for our guests.We completely understand your frustration with the cleanliness of the room and bathroom. This is not the level of service that we aim to provide.Regarding the unopened champagne taken from your room, this was certainly an oversight on our part, and We apologize for any inconvenience caused. Please be assured that our team will be more vigilant in respecting our guests' belongings.Once again, ee apologize for the inconveniences you faced and thank you for sharing your valuable feedback. We hope you will allow us the opportunity to welcome you back and celebrate special moments with us in the future, providing the exceptional experience you deserve.Please feel free to contact me directly if you have any further concerns or special requests.Warm regards,Rosa DoblasDeputy Manager

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Absolutely one of the best short stay holidays i have ever had. From the moment I checked in to the moment I checked out, I couldn't praises the hotel staff enough. Monica. The lady who helped us most with our enquiries, is a credit to the company and should be rewarded for her excellent customer service .
Stayed 5 nights in Jul 2023
Response from Rosa Doblas, Deputy Manager on 17 Jul 2023
Dear Stephen,Thank you very much for taking the time to share your wonderful review of your recent short stay at our hotel. We are absolutely thrilled to hear that it was one of the best holidays you have ever had, and we greatly appreciate your kind words about our staff.Monica, in particular, is overjoyed to be recognized for her exceptional customer service. She truly goes above and beyond to assist our guests and make their stay as enjoyable as possible. Your praise for Monica has been shared with her, and she is truly grateful for your kind words. We will ensure that her efforts are acknowledged and rewarded accordingly.At our hotel, we strive to create memorable experiences for all our guests, and your feedback is an affirmation that we are on the right track. We will continue to provide outstanding service and uphold the high standards that we are known for.Thank you once again for choosing our hotel for your stay, and we hope to welcome you back soon for another exceptional experience.Warm regards,Rosa DoblasDeputy Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023
Response from Rosa Doblas, Deputy Manager on 17 Jul 2023
Dear Linda, Thank you for taking the time to review our hotel. Your score is very important to us and we are delighted that you enjoyed your stay.Best regards,

10/10 Excellent

Meyrem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location
Stayed 5 nights in Jun 2023
Response from Rosa Doblas - Deputy Manager on 6 Jul 2023
Dear Meyrem,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards

8/10 Good

Elizabeth

Stayed 4 nights in Jun 2023
Response from Mónica , Reception on 1 Jul 2023
Thank you for your review. We hope that you enjoyed your stay and hope to welcome you again soon.

8/10 Good

Shahlal

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is in a fantastic location. The staff were amazing and I think they are the star of this hotel. The food was a bit of a let down. It could be better. It hasn't changed for a while now since before COVID. It's kind of bland.
Stayed 10 nights in Jun 2023
Response from Rosa Doblas, Deputy Manager on 19 Jun 2023
Dear Shahlal, We greatly appreciate the time you spent to review your recent experience in our hotel, at Mac Hotel Puerto marina we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best regards,

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing and a credit to the hotel
Great hotel in fantastic location. The staff were amazing with nothing too much trouble. Would highly recommend.
Stayed 1 night in May 2023
Response from Rosa Doblas, Deputy Manager on 18 May 2023
Dear Paul, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not great
Nice hotel with excellent staff, hotel food was not good, not much choice and burned eggs every morning(just turn the hot plate down a little and they wont burn) Check in was excellent and fast although the room area we had asked for over 6 months ago we never got(we got given a poor excuse why we never got our request) Noisy bar area at times with large groups was annoying also when trying to chill. Lots of mosquitos and we both got a large number of bites and i noticed the same on lots of others. Overall id give this hotel 7.5/10
Stayed 14 nights in Apr 2023
Response from Rosa Doblas, Deputy Manager on 17 May 2023
Dear James, Thank you for taking a moment to appreciate your recent visit to Mac Puerto Marina. We are glad to hear that you had an overall satisfactory stay and that you enjoyed our facilities as well as the hospitality of our staff.We try to accommodate most of our guests' requests, but at busy times it is not always possible. We are sorry to have let you down in that regard.We take note of your constructive criticism regarding our buffet restaurant, as there is always room for improvement.We hope this will not prevent you from staying with us again,Please do not hesitate to contact us if you need any assistance with your next stay.Best regards,

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room was a little tired. Air conditioning useless and fridge not particularly cold. Breakfast choices really good.
Stayed 7 nights in Apr 2023
Response from Rosa Doblas, Deputy Manager on 1 May 2023
Dear Karen, Thank you for reviewing our hotel after your recent stay. We are glad you mostly enyou you time with us. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We hope to see you soon so we may welcome you with our best smile and make you feel at home.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday stay
It was a nice room ,pillows are always a problem for me but the bed was fine
Stayed 7 nights in Apr 2023
Response from Rosa Doblas, Deputy Manager on 24 Apr 2023
Dear Alan, We greatly appreciate the time you spent to review your recent experience in our hotel, at Mac Hotel Puerto marina we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. For your next stay, do not hesitate to contact the 24-hour reception and we will send you several more pillows for you to try.We hope to receive you again very soon,Sincerely,Rosa Doblasdeputy director

8/10 Good

milad

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Rosa Doblas, Deputy Manager on 18 Apr 2023
Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.best regards,

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Rosa Doblas, Deputy Manager on 28 Mar 2023
Dear Pearl, We want to thank you for taking a moment to assess your recent stay with us.We hope to have the opportunity to welcome you back for a longer stay and that you can enjoy all our services!Best regards,

10/10 Excellent

Carole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Polite and helpful staff
Stayed 2 nights in Mar 2023
Response from Rosa Doblas, Deputy Manager on 25 Mar 2023
Dear Carole, Thank you very much for sharing this great review of your recent stay at Hotel Mac Puerto Marina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience.We are looking forward to welcome you soon.Warmest regards,

10/10 Excellent

marie

Stayed 1 night in Mar 2023
Response from Rosa Doblas, Deputy Manager on 25 Mar 2023
Dear marie, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Best regards,

10/10 Excellent

Beryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a excellent hotel situated in a lovely location with very pleasant and helpful staff. This was our sixth visit and we will definitely be back!!
Stayed 7 nights in Mar 2023
Response from Rosa Doblas, Deputy Manager on 17 Mar 2023
Dear Beryl, We would like to express our sincerest gratitude for your trust and loyalty to Mac Puerto Marina for your holidays and for choosing our hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Sending cordial greetings from the entire Mac Puerto Marina team!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fantastic Hotel
A great hotel in a great location. Reception staff were very welcoming. The room was a good size, beds were comfortable and plenty of hanger/storage space. Bathroom could do with updating. Breakfast was superb with plenty of choice and good quality. I look forward to staying here again.
Stayed 2 nights in Mar 2023
Response from Rosa Doblas, Deputy Manager on 17 Mar 2023
Dear Paul,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Looking forwards to welcome you back soon!Warmest regards,

10/10 Excellent

Charles John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Rosa Doblas, Deputy Manager on 17 Mar 2023
Dear Cherles, Thank you very much for leaving these wonderful score, we are delighted that you enjoyed your stay among us. Looking forward to welcome you soon.Best regards

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Rosa Doblas, Deputy Manager on 23 Feb 2023
Dear Alison, Thank you very much for leaving these wonderful comments on Hotels.com, we are delighted that you enjoyed your stay among us. Looking forward to welcome you soon back.Best regards,

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms were great,big and clean. All the staff were very friendly.the food was a 9 out of 10. The spa area was fantastic. Will definitely be returning to this hotel.
Stayed 2 nights in Feb 2023
Response from Rosa Doblas, Deputy Manager on 17 Feb 2023
Dear Dave,Thank you very much for sharing this great review of your recent stay at Hotel Mac Puerto Marina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcome you back very soon.Best regards,

10/10 Excellent

Malcolm

Stayed 2 nights in Feb 2023
Response from Rosa Doblas, Deputy Manager on 13 Feb 2023
Dear Malcolm, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to host you back very soon.Best regards,

10/10 Excellent

Zenobia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are all very friendly and keen to communicate in any languages spoken by their guests. The room we had was a good size for two people with a balcony (north facing, therefore rather cold in winter). A fridge with complimentary drinks was provided; this is really useful. I particularly appreciated the good sized wardrobe with proper hangers; this shows that the hotel feels able to trust its guests! The bathroom was also a good size with enough shelf area for guests to put their toiletries. The dining room downstairs is bright and pleasant. The bar area was nice too though it could prove a bit difficult to get served if you just sit at the bar as the bar staff are more busy with the table service. Food wise- we were on a half board tariff so that both breakfast and evening dinner were provided. Lunch is not available in the dining room and instead there are bar snacks advertised as being available between 12.30 and 15.30 which you could order from the pool area. However, it was not clear where to get the snacks if the weather outside was really bad as then they shut the pool side cafe. The food in general was plentiful though rather repetitive and more limited than it seemed on first encounter. I call this a triumph of appearance over substance! My husband and I had stayed here in early 2020 and were impressed then, which is why we returned there this year. We would readily consider returning to the Mac Puerto on our next visit to the Costa del Sol.
Stayed 7 nights in Jan 2023
Response from Rosa Doblas, Deputy Manager on 1 Feb 2023
Dear Zenobia, We would love to express our gratitude for the detailedcomments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our Hotel Mac Puerto Marina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We are looking forward to welcoming you again. Do not hesitate to contact us directly if you need assistance with your next reservation, we will be happy to help you.Best regards from the whole Mac family.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place in good location.
Really good hotel. Staff were fantastic and friendly. Really clean and a good location. We will be back.
Stayed 2 nights in Jan 2023
Response from Rosa Doblas, Deputy Manager on 1 Feb 2023
Dear Adrian, We would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We cant wait to welcome you back soon.Best regards,

10/10 Excellent

Charles

10/10 Excellent

Graham Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic hotel. The staff are all beautifully dressed and very pleasant. The hotel is spotless and every member of staff always welcomes you with a hello and a smile. The hotel dining is second to none with a very wide variety of foods available at the buffet breakfast and dinner. The location is perfect right next to the marina and is excellent for walking along the beach front. The accessibility is perfect for everyone with ramps and elevators. There are plenty of bars in the area if you wish to go out at night. There is entertainment every evening in the hotel so you don't need to go out. If there is a down side which may affect a very few people is that there are no bus stops near the hotel it involves a walk up a hill to get to it. There are however taxis near the hotel and if you ask at reception they will gladly call you a taxi. This is the second time I have stayed at this hotel and I am already booked up to return in May 2023.
Stayed 7 nights in Nov 2022
Response from Rosa Doblas, Deputy Manager on 15 Nov 2022
Dear Mrs. Andrew, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our Hotel Mac Puerto Marina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Thanks again for your great opinion.We are looking forward to welcoming you back with the best of our smiles!Warmest regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Rosa Doblas, Deputy Manager on 4 Nov 2022
Dear Ian, Thank you very much for such a positive review of your recent stay. We are delighted to read that we were able to match your holiday expectations. Hope to see you back soon at Mac Puerto MarinaWarmest regards,Rosa Doblas

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay .
Stayed 6 nights in Sep 2022
Response from Rosa Doblas, Assistant Manager on 10 Sept 2022
Dear Suzane, Thank you for reviewing your recent stay in our Mac Puerto Marina. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed and we would love to host you back in a near future.Warmest regards,

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic established hotel in prime location!!!
Just returned from a mini break with friends at this fabulous hotel. Walking distance to everything & fantastic beach front location. Staff make this hotel experience very enjoyable as they are all so friendly. We will definitely be returning!
Stayed 3 nights in Jun 2022
Response from Rosa Doblas, Assistant Manager on 11 Jul 2022
Dear Sharon, Thank you for the great feedback of your recent holiday experience at our Mac Puerto Marina; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We would love to welcome you & your friends back in a near future! Best regards,

8/10 Good

Carolann

Travelled with partner
Liked: Cleanliness
The food is excellent however the head maitre d and waitressing staff could have been more welcoming. The same could not be said about the cleaning staff who always acknowledged you when passing.
Stayed 6 nights in Jun 2022
Response from Assistant Manager on 17 Jun 2022
Dear Carolann, Thank you for taking your time to rate Mac Puerto Marina. We are happy that you valued positively your stay and wish to thank you for pointing to us the areas you feel are in need of improvement. This way we can truly address the issues that are most important to our guests. We have transferred your message today to our restaurant manager so that he can take the appropriate measures and prevent the event described from occurring in the future. We remain at your full disposal and hope to welcome you soon in the future. Warmest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Room opening onto pool, lovely, food choice good and tasty. Only complaint was the entertainment in that if you didn’t want to stay watching it and return to room, it was still very loud, and some nights went onto to 11.30 keeping us awake.
Stayed 7 nights in Jun 2022
Response from Assistant Manager on 17 Jun 2022
Dear guest, Thank you for taking your time to rate us. We are happy that you valued positively your stay and wish to thank you for pointing to us the areas you feel are in need of improvement. This way we can truly address the issues that are most important to our guests. We remain at your full disposal and hope to welcome you soon in the future. Best regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Benalmadena
One off the best hotels I have stayed in, I normally go cruising and the food was as good as you get on a cruise liner, staff excellent, I have been going for a short stay at Benalmadena for the past 20 years, every year a different hotel, not now I shall be going back every year to Mac Puerto Marina
Stayed 3 nights in Mar 2022

10/10 Excellent

M

Liked: Cleanliness, property conditions & facilities, room comfort
Fab hotel, staff very friendly, handy for bars etc.
Stayed 1 night in Mar 2022