Minibar, in-room safe, desk, blackout curtains

Reviews of Altstadt Hotel Krone Luzern

3 out of 5
Altstadt Hotel Krone Luzern
Weinmarkt 12, Lucerne

Reviews

8.8

Excellent

Rating 10 - Excellent. 464 out of 1004 reviews" "
Rating 8 - Good. 421 out of 1004 reviews" "
Rating 6 - Okay. 99 out of 1004 reviews" "
Rating 4 - Poor. 8 out of 1004 reviews" "
Rating 2 - Terrible. 12 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Travelled with partner
Liked: Staff & service
Wonderful property!
Stayed 2 nights in Mar 2024
Response from Altstadt Hotel Krone Luzern on 23 Mar 2024
Thank you very much for your great feedback.

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean room, great experience
Stayed 1 night in Mar 2024
Response from Altstadt Hotel Krone Luzern on 16 Mar 2024
Thank you so much for your great feedback.Nice to read that you had a nice stay and enjoyed the hotel and the city.Thank you again and take care

8/10 Good

Olena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly helpful staff.
Stayed 2 nights in Feb 2024
Response from Altstadt Hotel Krone Luzern on 28 Feb 2024
Thank you very much for your great feedback.Take care

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and convenient as well. The hotel staff is very helpful and friendly
Stayed 1 night in Feb 2024
Response from Altstadt Hotel Krone Luzern on 28 Feb 2024
Thank you so much for your awesome feedback. We are happy that you had a nice stay and enjoyed the city.Take care and thank you again

10/10 Excellent

Mikaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Altstadt Hotel Krone Luzern on 28 Feb 2024
Thank you very much for your awesome feedback.Take care

8/10 Good

Atheena

Liked: Cleanliness, staff & service, property conditions & facilities
I have to command Dustin and Patricia on their fabulous work ethic during my stay there. The only issue was with the front desk staff in the morning. He was very look and rude.
Stayed 1 night in Feb 2024
Response from Altstadt Hotel Krone Luzern on 27 Feb 2024
Dear Atheena Thank you very much for staying with us and your great review. We hope to welcome you soon again at our hotel!Best regards Dustin Front Office

6/10 Okay

Donna

Travelled with family
.
Stayed 1 night in Feb 2024
Response from Altstadt Hotel Krone Luzern on 8 Mar 2024
Thank you very much for your feedback. It is always the chance for us to work on our service and to see what we can do better.

6/10 Okay

Donald

Travelled with partner
Liked: Staff & service
Meh
Stayed 2 nights in Jan 2024
Response from Altstadt Hotel Krone Luzern on 28 Jan 2024
Thank you very much for your feedback.We hope you have enjoyed your stay,Best regards and take care.

10/10 Excellent

irfa

Liked: Cleanliness, staff & service
Pay for what you get. It’s nice small clean does the job. The front desk are really nice !! The area is perfect !!! Would recommend for people on a budget who want to be in the center of all the action.
Stayed 2 nights in Jan 2024
Response from Altstadt Hotel Krone on 22 Jan 2024
Thank you so much for your awesome feedback.We are happy that you had a nice stay and enjoyed the hotel and the city.Take careBest regards

10/10 Excellent

Jeanne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We’re returning guests to this hotel because our experience has always been fine and this visit was no exception. Clean, comfortable room, helpful staff and great location!
Stayed 2 nights in Dec 2023
Response from Altstadt Hotel Krone Luzern on 24 Dec 2023
Thank you so much for your awesome feedback. It is so nice to read that you had a wonderful stay. Take care and thank you again.

10/10 Excellent

matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Time in Lucerne
The staff were amazing, the breakfast was excellent and the view from the room onto the square below was fantastic. Fantastic location and value. Two suggestions, add hooks in the bathroom since the shelf for towels is not enough space to hang things, and only 4 stations in english and all were news. A couple of entertainment stations or the ability to connect a device would be nice. That said, fantastic experience and wonderful and welcoming staff. Lucerne is beautiful and a great base from which to explore the area. Do not miss Mount Pilatus, well worth it.
Stayed 2 nights in Dec 2023
Response from Altstadt Hotel Krone Luzern on 16 Dec 2023
Dear Matthew your feeback is awesome thank you very much. It is so nice to read that you had a wonderful stay and that you had such a nice time here in our Hotel and in Lucerne. We will speak about your suggestions with the team and take a look what we can do. We are looking forward to welcome you anytime back again. Thank you very much again and take care.

10/10 Excellent

donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Altstadt Hotel Krone on 12 Dec 2023
Thank you very much for your awesome feedback. It is so nice that you had a great time at our Hotel. Take care

10/10 Excellent

Sinit, Bangkok

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice and helpful staff
Stayed 3 nights in Dec 2023
Response from Altstadt Hotel Krone Luzern on 10 Dec 2023
Thank you so much for your great feedback.

10/10 Excellent

Sherly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Altstadt Hotel Krone Luzern on 10 Dec 2023
Thank you very much for your great feedback.

2/10 Terrible

Jose, Hialeah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not professional
Stayed 2 nights in Nov 2023
Response from Altstadt Hotel Krone Luzern on 4 Dec 2023
Thank you very much for your feedback.

10/10 Excellent

Scarlet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Staff are accommodating.
Stayed 1 night in Nov 2023
Response from Altstadt Hotel Krone Luzern on 17 Nov 2023
Awesome thank you so much for this great feedback.We are lucky that you have enjoyed your stay.

10/10 Excellent

Shenghao, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location within walking distance to attractions and restaurants. The only drawback is the mirror in elevator is easy to bump into.
Stayed 1 night in Oct 2023
Response from Altstadt Hotel Krone on 1 Nov 2023
Thank you very much for your great feedback.

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! A little overpriced but that seems to be the area. Great location right in the middle of the old town. A little loud at night given the location but to be expected. Would stay again!
Stayed 2 nights in Oct 2023
Response from Altstadt Hotel Krone Luzern on 30 Oct 2023
Thank you very much for your great feeback. So nice to read that you have enjoyed your stay.

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, property conditions & facilities
In general good.
Stayed 1 night in Oct 2023
Response from Altstadt Hotel Krone Luzern on 30 Oct 2023
Thank you very much for your great feeback.

8/10 Good

Shoichiro

Stayed 1 night in Oct 2023
Response from Altstadt Hotel Krone Luzern on 17 Nov 2023
Thank you very much for your great feedback.

6/10 Okay

George

The rooms were as pictured. The beds were very comfortable, one of the softest beds I have stayed in during my trip in Europe. The bathroom however was not clean. There was black mold all over the shower and the tub had not been scrubbed in a long time.
Stayed 1 night in Oct 2023
Response from Altstadt Hotel Krone on 22 Oct 2023
Dear George thank you very much for your feedback.We appologize that there was a problem with the bathroom we will take care immediaetly. Take and thank you again.

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is situated in Old Town with buildings with painted murals all around. It is walkable from Train station but on cobble streets. Our hotel room had large windows ( almost floor to ceiling) and room darkening shades. We were warm in October and they did have a fan in the room that was quite dusty. They have a restaurant for breakfast for 19 and there is a bakery two doors down ( however we opted to go to Coop grocery store instead). A small refrigerator in room is stocked with treats , beer and wine ( prices seemed reasonable). Coffee machine in room. Plenty of restaurants nearby. We ate at an Irish Pub and the Thai restaurant a couple doors down was very good (with seating upstairs).
Stayed 2 nights in Oct 2023
Response from Altstadt Hotel Krone Luzern on 16 Oct 2023
Dear KathrynThank so much for your great feedback. We are lucky to read that you have enjoyed your stay and the city.Take care and thank you again.Kind regards

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was just what we expected- the location was perfect!
Stayed 3 nights in Oct 2023
Response from Altstadt Hotel Krone Luzern on 30 Oct 2023
So nice to read that you have enjoyed your stay. Thank you very much for your awesome feedback.

8/10 Good

Sadie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location centrally located in the pedestrian area of the old town.
Stayed 1 night in Oct 2023
Response from Altstadt Hotel Krone Luzern on 16 Oct 2023
Thank you very much for your great feedback. Very nice to read that you had a good time and enjoyed your stay.Take care

10/10 Excellent

Monica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice overall!
Stayed 1 night in Oct 2023
Response from Altstadt Hotel Krone Luzern on 16 Oct 2023
Thank you very much for your awesome feedback.So nice that you enjoyed your stay.Best regards

10/10 Excellent

Peishih

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is walkable to any main attraction and dining In the area. Cannot beat the location! The breakfast and bread collections are nice. The staffs are very helpful and friendly. One minor suggestion is to have the shampoo/body wash close to the bath tub, not the sink. A bit inconvenient.
Stayed 2 nights in Oct 2023
Response from Altstadt Hotel Krone Luzern on 16 Oct 2023
Thank so much for your awesome feedback. It is so nice to read that you had a pleasant stay and enjoyed the city and the breakfast. We will take a look with the housekeeping why the shampoo was missing at the bath tub. Take care and thank you again.

10/10 Excellent

Dwight, Beavercreek

Liked: Amenities
We enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Altstadt Hotel Krone Luzern on 16 Oct 2023
Thank you very much for your awesome feedback. Very nice to read that you enjoyed your stay and the city.Take care and thank you again.

8/10 Good

Ursula, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in the heart of the old town and an easy walk from the train station. Our room had everything we wanted, including face cloths in the washroom and wine glasses with the minbar.
Stayed 4 nights in Oct 2023
Response from Altstadt Hotel Krone Luzern on 16 Oct 2023
Dear UrsulaThank you so much for your awesome feedback. We are lucky that you have enjoyed your stay and had a great time. Thank you again and take careBest regards

10/10 Excellent

Mayling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the Heart of the City!
We had a great room with a large balcony. The desk clerk on arrival coul;dn't have been nicer. The location was perfect@
Stayed 1 night in Sep 2023
Response from Altstadt Hotel Krone on 29 Sept 2023
Thank you very much for your awesome feedback. We are lucky that you had a great time and enjoyed your stay at our Hotel and the City. We are looking forward to welcome you anytime again. Take care and thank you again.

8/10 Good

SIEW CHEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quite noisy at night outside the hotel.
Stayed 3 nights in Sep 2023
Response from Altstadt Hotel Krone on 29 Sept 2023
Thank you for your great feedback, and so sorry for the noise from the street in the city. Hope you explored our nice city and have enjoyed your stay. Thanks again and take care

10/10 Excellent

Ken

Stayed 2 nights in Sep 2023
Response from Altstadthotels Luzern on 20 Sept 2023
Thank you so much for your awesome feedback, so nice that you had a great time here with us and you enjoy our beautiful city. Take care and thanks again

6/10 Okay

Xiu Xian

Travelled with group
The hotel was in a wonderful area but there was no air conditioning. It was super hot the first night there and did not sleep well. We are grateful for the extra fans provided but they were not strong fans. 2 out of the 4 fans worked properly. Opening the window caused a lot of bugs to come in. The staff did not clean the dead bugs on the table
Stayed 5 nights in Sep 2023
Response from Altstadthotels Luzern on 20 Sept 2023
Thank you for your feedback, and so sorry for the trouble with the bugs in the room and the missing A/C. Hope you explore our nice city. Thanks again and take care

8/10 Good

NEIL, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for three nights as part of a larger trip with two other couples. Overall a great experience Pros Location within old Lucerne. Walkable to all locations - 15 minutes to the train station and 25 minutes to the beach Great service - concierge was very helpful Good room and facilities Cons No AC. We didn’t plan that the weather would be a heat wave of 30C . Had windows in the room - opened and it cooled down nicely. Breakfast was expensive - everything in Lucerne is ! Small shower All in all a great choice
Stayed 3 nights in Sep 2023
Response from Altstadthotels Luzern on 20 Sept 2023
Thank you so much for your awesome feedback, so nice that you had a great time here with us and you enjoy our beautiful city. Take care and thanks again

8/10 Good

Pradip, Feltham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2023
Response from Altstadthotels Luzern on 10 Sept 2023
Thank you so much for your awesome feedback, so nice that you had a great time here with us and you enjoy our beautiful city. Take care and thanks again

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Altstadthotels Luzern on 10 Sept 2023
Thank you so much for your awesome feedback, so nice that you had a great time here with us and you enjoy our beautiful city. Take care and thanks again

10/10 Excellent

Cynthia

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Altstadthotels Luzern on 10 Sept 2023
Thank you so much for your awesome feedback, so nice that you had a great time here with us and you enjoy our beautiful city. Take care and thanks again

8/10 Good

Leeza

Stayed 3 nights in Sep 2023
Response from Altstadt Hotel Krone on 29 Sept 2023
Thank you so much for your great feedback, so nice that you had a great time here with us and you enjoyed our beautiful city. Take care and thanks again

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, room comfort
It was a good hotel and a great stay
Front desk male staff who checked us in was very professional and helpful. He was studying economics. The breakfast server was pleasant. The breakfast was excellent. We were checked in early. The linen and towels were clean. The room was clean and plenty of room for two adults with carry on luggage. The three fans provided were weak and did nothing to cool the room. Opening the windows helped. Our room on a higher floor distanced us from street noise. The hotel was centrally located, close to attractions and was a 7 minute walk to the train station. The bathroom sink leaked at the overflow.
Stayed 2 nights in Aug 2023
Response from Altstadthotels Luzern on 4 Sept 2023
Thank you so much for your awesome feedback, so nice to read that you had a great time here with us and everything was perfect and you enjoyed our beautiful city. Take care and thanks again

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2023
Response from Altstadthotels Luzern on 4 Sept 2023
Thank you so much for your awesome feedback, so nice that you had a perfect time here with us and you enjoyed tour beautiful city. Take care and thanks again

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant hotel in the old town area of Lucerne
Stayed 2 nights in Aug 2023
Response from Altstadthotels Luzern on 2 Sept 2023
Thank you so much for your awesome feedback, so nice that you had a great time here with us and you explore our beautiful city. Take care and thanks again

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel right in the heart of historic Lucerne. Loved our stay here and will come again!
Stayed 2 nights in Aug 2023
Response from Altstadthotels Luzern on 30 Aug 2023
Thank you very much for your great feedback. We are lucky that you had a great time and enjoyed your stay at our Hotel and the City.We are looking forward to welcome you anytime again.

10/10 Excellent

Patrizia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Stay
Nice hotel in the heart of everything. Clean room, friendly staff.
Stayed 1 night in Aug 2023
Response from Altstadthotels Luzern on 27 Aug 2023
Thank you for your awesome feedback, so nice that you had a great time here with us and everything was fine for you. Hope you explore our beautriful city. Take care and thank you again

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Breakfast very good value. Rooms very hot as no AC. Fans provided are very small and ineffective. The hotel needs to invest in AC or at the very least, better quality more efficient fans
Stayed 3 nights in Aug 2023
Response from Altstadthotels Luzern on 27 Aug 2023
Thank you for your awesome feedback, so nice that you had a great time here with us and everything was fine for you. Hope you explore our beautriful city. Take care and thank you again

6/10 Okay

Sukhvinder

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
It is the hottest summer in history and there was no AC, not mentioned when booking. Hotels are very expensive in this area so this is an important detail. Also staff did not clean room up very well at all.
Stayed 2 nights in Aug 2023
Response from Altstadthotels Luzern on 27 Aug 2023
Thank you for your good feedback, so nice that you had a nice time here with us and sorry for the hot summer. Take care and thank you

10/10 Excellent

Maged

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The only problem was the absence of air-conditioning
Stayed 2 nights in Aug 2023
Response from Altstadthotels Luzern on 20 Aug 2023
Thank you for your great feeback, and nice that you had a good time and enjoyed the Hotel also if we do not have an air-conditioning. Take care and thank you again

6/10 Okay

Sudhir

Stayed 2 nights in Aug 2023
Response from Altstadthotels Luzern on 20 Sept 2023
Thank you for your feedback.

8/10 Good

ARLYN

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like the Old Town vibes and the breakfast in their restaurant. I was aware that the property has no aircon. However when you leave the windows open during night time, you wont be able to sleep well because of the noise outside (street cleaning and people walking etc).
Stayed 3 nights in Aug 2023
Response from Altstadthotels Luzern on 20 Aug 2023
Thank you for your great feedback, so nice that you had a good time here with us and everything was fine for you and you explore our nice city. Take care and thank you again

10/10 Excellent

Rusty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in old town lucerne and we absolutely loved it! This is the best location if you are visiting the area! There are so many wonderful restaurants, bakeries and shopping literally right outside your door! As well as beautiful architecture and buildings and fountains and more! The staff was incredible! They are so kind, friendly, and helpful! Every day we were greeted with a smile! I would recommend this place to anyone and would love to come back again!
Stayed 3 nights in Aug 2023
Response from Altstadthotels Luzern on 20 Aug 2023
Thank you so much for your awesome feedback, so nice that you had a great time here with us and everything was perfect for you and you explore our nice city. Thanks again and take care

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe, easy to access all areas from hotel. 10 mins from station , beware a lot of cobblestones and pick a bridge over with just a few steps. Slightly noisy at night if window was open, but fine when closed. Would not hesitate to use this hotel again
Stayed 2 nights in Jul 2023
Response from Altstadthotels Luzern on 31 Jul 2023
Thank you so much for your great feedback, so nice that you had a beautiful time here with us and in Lucerne. Hope you explore all lot of nice places. Take care and thanks again

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krone Hotel Lucerne
Great hotel recommendation. Wonderful location near the water and very pretty area.
Stayed 2 nights in Jul 2023
Response from Altstadthotels Luzern on 30 Jul 2023
Thank you so much for your awesome feedback, so nice to read that you had a great time here with us and you enjoy your stay in Lucerne. Take care and thanks again