Lobby
Check availability

Reviews of The Gem Hotel Beaufort

3 out of 5
The Gem Hotel Beaufort
Block J, Lot 66-73, Ground Floor, 1 Beaufort Commercial Centre, Beaufort, Sabah

Reviews

8.8

Excellent

Rating 10 - Excellent. 36 out of 69 reviews" "
Rating 8 - Good. 26 out of 69 reviews" "
Rating 6 - Okay. 6 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 0 out of 69 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mahadini

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and affordable price
Stayed 1 night in Sep 2023

10/10 Excellent

Farid

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bersebelahan pasaraya, ada banyak kedai makan. Kemudahan bilik semua okay, saiz besar dan luas. Cuma tempat untuk meletak tuala di bilik ada yang mudah tercabut. Channel tv pula bnyk pilihan.
Stayed 1 night in Aug 2023

10/10 Excellent

ROSALIND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Suhaila

Liked: Cleanliness, staff & service, property conditions & facilities
By using Expedia apps, you can get price much cheaper, worth it for families, clean room, clean bathroom and good staff
Stayed 1 night in Jun 2023

10/10 Excellent

Jun Khen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff service. Clean. Great facilities.
Stayed 1 night in May 2023

10/10 Excellent

FAIRUZEITA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023

10/10 Excellent

YAHRI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2023

8/10 Good

Awangku

Stayed 1 night in Apr 2023

4/10 Poor

PANG

Business traveller
Liked: Staff & service
environment ok, but only wifi not good user
Stayed 3 nights in Mar 2023
Response from Nikman on 26 Apr 2023
Thank your we will improve our Wi-Fi system soon.

10/10 Excellent

Hamdani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. The staf is very helpful & friendly.
Stayed 1 night in Feb 2023
Response from Nikman Richard on 26 Apr 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Hamdani

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything were excellent.

8/10 Good

Radiah

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good sleep.
Stayed 1 night in Dec 2022

10/10 Excellent

hamizah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilik selesa dan bersih. Kawasan hotel banyak tempat makan. Ada servay, ada self laundry. Staff pun mesra. Mmg puas hati. Ni kali kedua check in. Next outstation mmg akan cri hotel ni.
Stayed 2 nights in Oct 2022
Response from Nikman Richard on 14 Oct 2022
Thank you for your greet comment , looking forward to see you again here.

10/10 Excellent

Jeane

Stayed 1 night in Sep 2022

10/10 Excellent

Hasnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfrtable to stay here
Stayed 1 night in Sep 2022
Response from Nikman Richard on 27 Sept 2022
Thanks you has staying with us, we looking forward you to come here again. really appreciate you comment.

8/10 Good

hu

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay Overall good
Stayed 4 nights in Jul 2022
Response from Nikman Richard on 3 Aug 2022
Thanks your

10/10 Excellent

Mrs.Tan, KK, Sabah.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay. My 2nd time here. Very clean and comfortable.
Stayed 2 nights in Dec 2020

10/10 Excellent

Mohammad Amin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Nikman Richard on 30 Jan 2020
Thank you for your greet feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Nikman Richard on 23 Jan 2020
Thank you for you feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is awesome .. really easy to get food and amenities around
Stayed 1 night in Jan 2020
Response from Nikman Richard on 23 Jan 2020
Thanks you for your awesome feedback

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from Nikman Richard on 23 Jan 2020
Thank You for your feedback

8/10 Good

Shazlan mizan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Nikman Richard on 25 Dec 2019
Thanks you for your feedback,we looking forward to see you again at The Gem Hotel

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Nikman Richard on 19 Dec 2019
Thanks you for your feedback

6/10 Okay

Verified traveller

Disliked: Cleanliness
Cleanings need improvement
Cleanliness need improve. The chair and table got milo dirts. The housekeeping didnt do proper cleaning. The aircon is in good condition but the blankets provided are so thin. Bring ur own blanket or jackets if you plan to stay here.
Stayed 2 nights in Nov 2019
Response from Nikman Ricahrd on 5 Dec 2019
Thanks you for you feedback. On be half from the Management i like to apologizes during stay here you had a bad experience. We will improved our service and standard to ensure no one get as a same experience you had.

10/10 Excellent

KU

Stayed 1 night in Nov 2019

10/10 Excellent

Achid, Nilai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite nice
Stayed 1 night in Oct 2019
Response from Nikman Richard on 10 Oct 2019
Thanks you for you feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Please kindly provide the ironing board in good conditions before you handover to your customer 😊
Stayed 1 night in Aug 2019
Response from Nikman Richard on 2 Sept 2019
Apologize for any inconvenience caused

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Nikman Richard on 2 Sept 2019
We apologize for any inconvenience caused

10/10 Excellent

ESTHER, Kota Kinabalu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but i dont like the location. Very crowded area & sometimes no parking
Stayed 1 night in Jun 2019
Response from Nikman Richard on 13 Jun 2019
Thank you for you feedback. Sorry during you visit is Hari Raya its all muslim people back to their village.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Nikman Richard on 13 Jun 2019
Thank you for you feedback

8/10 Good

Asfarinah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money and comfortable.
Stayed 1 night in May 2019
Response from Nikman Richard on 7 Jun 2019
Thank you for you feedback

6/10 Okay

Mohd Hamdan

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, well cleaned room, very good surroundings with 7 eleven outlet, fast food & mamak shop. I did not have to travel far for meals. With the rate I paid, the hotel management should consider complimentary breakfast coz I have stayed in better well known hotels with lower rate and they provided complimentary breakfast. Thank you
Stayed 1 night in Apr 2019
Response from Nikman Richard on 25 Apr 2019
Thanks you for your feedback Mr Mohd Hamdan.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2019
Response from Nikman Richard on 25 Apr 2019
Thanks you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2019
Response from Nikman Richard on 11 Apr 2019
Thanks you for you feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly helpful staff. Good location for the town and airport.
Stayed 3 nights in Jan 2019
Response from Nikman on 15 Feb 2019
Thank you for your feedback

10/10 Excellent

Masyita, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at strategic location. Near to Marrybrown, Pizza Hut, and other restaurant. Also not too far from Beaufort Railway Station
Stayed 2 nights in Dec 2018
Response from Nikman Richard on 27 Dec 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall is ok.. comfortable.. housekeeping need to b more attention, The room got abit smelly, might be the carpet smell
Stayed 2 nights in Dec 2018
Response from Nikman Ricahrd on 27 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service
No complimentry breakfast Wifi not stable..too slow..always hang Room very small as compared to competitor. The only plus plus credit is the frontliner staff..excellent service..keep it up... to mgmt, improve your infra
Stayed 1 night in Dec 2018
Response from Nikman Richard on 27 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LS, Kota Kinabalu

Liked: Cleanliness, property conditions & facilities, room comfort
Having this nice hotel at small town is quite suprise to me. Good location, clean, and comfy.
Stayed 1 night in Dec 2018
Response from Nikman Richard on 27 Dec 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Near to shops & restaurants. New buildings in a new area.
Stayed 1 night in Dec 2018
Response from Nikman Richard on 27 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mohamad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No bath towels, have to ask for it. Aircondition is leaking.molds/fungi were on the wall
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

better if the hotel lighting is stronger
nice place to stay.
Stayed 1 night in Aug 2018

10/10 Excellent

Irene, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Hotel is nearest to the day trip location, good pls d to test after the fire flies visit. Hotel located in the center of shopping and dinning restrict, where all business operating hour is 11am to 8pm and some close at 10pm. Easily to obtain fast food n local dishes at late evening.
Stayed 1 night in Aug 2018
Response from Nikman Richard on 22 Aug 2018
Hi Irene, Once again we would like to say thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellance
Stayed 6 nights in Jul 2018
Response from Nikman Richard on 2 Aug 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Johny, Beaufort Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 4th time. Just like before, really happy with my stay at the hotel.
Stayed 1 night in Jul 2018
Response from Nikman Richard on 25 Jul 2018
Thanks for staying with us. We appreciate your feedback! We looking forward to see you on next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great location and condition is good. Staff are friendly.

8/10 Good

noriah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good

10/10 Excellent

mona, labuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied with the hotel facilities, condition & location
Stayed 1 night in Dec 2017
Response from Nikman Richard on 23 Jan 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

cornz, kota kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and convenient. Will definitely stay here next time.
Stayed 2 nights in Dec 2017
Response from Nikman Richard on 23 Jan 2018
Thanks for staying with us. We appreciate your feedback!