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Reviews of Belle of Baton Rouge Casino Hotel

3.5 out of 5
Belle of Baton Rouge Casino Hotel
102 France St, Baton Rouge, LA

Reviews

6.4
Rating 10 - Excellent. 161 out of 1002 reviews" "
Rating 8 - Good. 290 out of 1002 reviews" "
Rating 6 - Okay. 232 out of 1002 reviews" "
Rating 4 - Poor. 181 out of 1002 reviews" "
Rating 2 - Terrible. 138 out of 1002 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Need a big upgrade today! Was not happy with rooms)! Need new everything!
Stayed 2 nights in Mar 2020
Response from The Belle of Baton Rouge on 24 Mar 2020
Thank you for taking the time to provide us with feedback of your stay. We are sorry to hear that your stay did not meet expectations and that you were not satisfied. This information has been communicated to the Belle's management staff. We take all comments seriously, our goal is to provide every guest with a great experience. Thank you, The Belle of Baton Rouge

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Belle of Baton Rouge on 20 Mar 2020
Hi, Thank you for taking the time to share your review and we love the four stars! We are happy that you stayed at the Belle and had an enjoyable experience. We look forward to seeing you again, soon. Thanks again, Belle of Baton Rouge

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cleanliness, staff and I like that the casino is at the hotel.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff. Clean and quiet rooms. Lots of restaurants within walking distance. Fair price.
Stayed 1 night in Mar 2020
Response from Belle of Baton Rouge on 16 Mar 2020
Hi, Thank you for taking time to leave us a review and giving us 5 stars! We are happy that you stayed at the Belle and enjoyed the benefits we have to offer. Our goal is provide a positive experience for all our guests. We look forward to seeing you again. Thank you, The Belle of Baton Rouge

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Belle of Baton Rouge on 16 Mar 2020
Hi, We appreciate you taking the time to leave us a review. We are sorry you did not enjoy your recent experience at the Belle of Baton Rouge and hope you will give us another chance to provide you with a positive experience. Thank you, The Belle of Baton Rouge

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from The Belle of Baton Rouge on 11 Mar 2020
Hello, Thank you for taking time to leave us a review and giving us 4 stars! We are happy that you stayed at the Belle and enjoyed the benefits we have to offer. Our goal is provide a positive experience for all our guests. We look forward to seeing you again. Thank you, The Belle of Baton Rouge

6/10 Okay

Deb, New Orleans

Travelled with family
I liked to walk alongside of the Mississippi River. There isn't any restaurant's in walking distance.
Stayed 1 night in Mar 2020
Response from The Belle of Baton Rouge on 9 Mar 2020
Hi Deb, Thank you for taking the time to provide us with feedback of your stay. We are sorry to hear that your stay did not meet expectations and that you were not satisfied. This information has been communicated to the Belle's management staff. We take all comments seriously, our goal is to provide every guest with a great experience. Please give us another opportunity to provide you with a great experience. Thank you, The Belle of Baton Rouge

6/10 Okay

LW21

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff isn’t the best . Very rude when it came to checking like me& my family don’t belong here .
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Belle of Baton Rouge on 10 Mar 2020
HI, Thank you for sharing your feedback. We hope that you can give Belle of Baton Rouge another try again in the future. Thanks, Belle of Baton Rouge

4/10 Poor

Maiko

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
As a "casino hotel" I expected this place to be nice. I was very disappointed. It wasn't dirty or anything just out dated and felt like I was staying in a motel instead. There were no brochures or any information about the casino that would make you want to play. There wasn't even a microwave or a refrigerator in the room. Despite paying over $120 a night, breakfast wasn't even included, it was $10 a person. I would not recommend this place.
Stayed 1 night in Feb 2020
Response from The Belle of Baton Rouge on 10 Mar 2020
Hi Maiko, We appreciate you taking the time to leave us a review. We are sorry you did not enjoy your recent experience at the Belle of Baton Rouge and hope you will give us another chance to provide you with a positive experience. Thank you, The Belle of Baton Rouge

8/10 Good

Amanda

Travelled with family
Liked: Staff & service
Amazing Staff, Building needs some work
The staff were friendly and amazing service. The hotel itself is older and dated but a very pretty building however needs some work done. Overall our our room was clean and good but it needed updates to the room and the bathroom was extremely small. This hotel is in the perfect location just needs maintenance issues and updates performed and it would be so much better.
Buffet area closed due to renovations
Stayed 2 nights in Feb 2020

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a pleasure to stay at the Bell . The price is perfect and the rooms are very posh
Stayed 1 night in Feb 2020
Response from Belle of Baton Rouge on 28 Feb 2020
Hi, Thank you so much for your five stars. We really appreciate you taking the time to share your experience with us. Hope you visit us again soon! Thanks, Belle of Baton Rouge

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from The Belle of Baton Rouge on 10 Mar 2020
Thank you for taking time to leave us a review. We appreciate that you stayed at The Belle and look forward to seeing you again. Thank you, The Belle of Baton Rouge

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Zachery

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing I didn’t stay and was still charged $130 never using this site again!
Stayed 2 nights in Feb 2020
Response from Baton on 26 Feb 2020
Hi Anonymous, Thank you for taking the time to share your review. We are sorry you did not have a positive experience and hope you give the Belle another chance to provide you with a wonderful experience. Thanks, Belle of Baton Rouge

10/10 Excellent

Toquila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room felt like a old house and the bed was very hard and smelt like weed in the hall
Stayed 1 night in Feb 2020

4/10 Poor

Faith

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Lauren, baton rouge la

Travelled with family
Disliked: Property conditions & facilities
The bathtub was dirty and the shower didn’t work, didn’t feel comfortable sitting in filth. The facility overall is just drab and run down
Stayed 1 night in Feb 2020
Response from Baton Rouge on 21 Feb 2020
Hi Lauren, Thank you for taking the time to leave us a review. We will share your feedback with Management and they will review the situation. We hope you give us another chance, our goal is to provide the best customer experience. Thank you, The Belle of Baton Rouge

8/10 Good

Stephen

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
MONEY NOT WELL SPENT
Check in was smooth. No thermostat for ac, shower rod was pulled out of wall on both sides. Couldn’t shower with out flooding bathroom.
Stayed 1 night in Feb 2020

10/10 Excellent

LuAnne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

THERESA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

JRR

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property is in dire need of some updating. I automatically assumed that the room would have refrigerator and microwave but it did not have either. The staff was great and the hotel is in the heart of downtown.
Stayed 1 night in Feb 2020
Response from Baton Rouge on 14 Feb 2020
JRR, thank you for taking time to leave us a review. We are happy that stayed at the Belle of Baton Rouge and enjoyed the benefits we have to offer. Our goal is provide a positive experience for all our guests. We look forward to seeing you again. Thank you, The Belle of Baton Rouge

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Baton Rouge on 14 Feb 2020
Anonymous, Thank you so much for the five stars! We appreciate you taking the time to share your feedback with us. Thanks again, Belle of Baton Rouge

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Little Surprised
Hotel is outdated. Needs remodeling. Staff and service is great. Location is great. Place needs to be updated.
Stayed 2 nights in Feb 2020

8/10 Good

SpanishTown

Travelled with partner
Liked: Staff & service
Lights by beds did not work. Normally, I'd expect to find a light switch on the wall that would control these, but there was not or at least one that was visiable. Switches on the lamps did not even control them.
Stayed 1 night in Feb 2020
Response from BAton on 12 Feb 2020
Hi Spanish Town, thank you for taking time to leave us a review. We are sorry to hear a few things throughout your stay did not meet your expectations. We hope you give us another chance as we always work hard to make your experience a positive one! Thank you, Belle of Baton Rouge

6/10 Okay

Rob, Jarreau, La

Travelled with group
Liked: Staff & service, property conditions & facilities
I stay here once a year for a Mardi Gras ball across the street so it extremely convenient. The best thing is they let you check in early which is a great thing , the rooms are good nothing to write home about. Mine this time was a little musty. It is one of the older hotels in the city so I’ll just leave it at that.
Stayed 1 night in Feb 2020
Response from Baton on 12 Feb 2020
Rob, thank you for taking time to leave us a review. We are happy that you continue to stay at the Belle of Baton Rouge and enjoy the benefits we have to offer. Our goal is provide a positive experience for all our guests. Thank you, The Belle of Baton Rouge

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Didn't like much. The hotel is in poor condition. It's getting worse each year. Roof in room pealing off. Dirty outdated rooms. Used to have breakfast. Not anymore. Free coffee. Not anymore. A small cup with cost $2.
Stayed 1 night in Feb 2020
Response from Baton on 12 Feb 2020
Thank you for sharing your feedback, we are sorry to hear that you were not satisfied with your stay. We hope that you can give Belle of Baton Rouge another try again in the future. Thank you, The Belle of Baton Rouge

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Baton on 12 Feb 2020
Thank you for sharing your feedback, We hope that you can give Belle of Baton Rouge another try again in the future. Thank you, The Belle of Baton Rouge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
The staff was helpful and friendly, and the location was excellent. The room was fine, with the exception of water stains on the ceilings, and the bathroom floor was extremely sticky.
Stayed 1 night in Feb 2020
Response from Baton Rouge on 5 Feb 2020
Anonymous, thank you for taking the time to leave us a review. The Belle of Baton Rouge is very happy you enjoyed your experience with us. We look forward to seeing you again soon. Thank you, Belle of Baton Rouge

10/10 Excellent

Kasey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful.....But.
Loved almost everything about the stay! Beautiful place! I would definitely update the mattresses and pillows......they we very very hard.
Stayed 2 nights in Jan 2020

8/10 Good

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Belle on 4 Feb 2020
Anonymous, thank you for taking the time to leave us such a wonderful review. The Belle of Baton Rouge appreciates it and looks forward to welcoming you back in the near future. Thanks, Belle of Baton Rouge

8/10 Good

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay. Nothing to brag about, but also nothing to really complain about either.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No valet parking and room had bad odor. Had stayed there every year for the past 5 years on this particular weekend. Noticed in last couple of years Property was going down. But this was the worst. No one to even help with luggage. Needs upgrades bad and definitely carpets changed to get rid of odors.
Stayed 1 night in Jan 2020
Response from Baton Rouge on 27 Jan 2020
Hi, we appreciate you taking the time to leave us a review. The Belle is sorry to hear that a few things throughout your stay did not meet your expectations. We will share your concerns with our management. We hope you give us another chance, we are always working hard to improve our services. Thank you, Belle of Baton Rouge

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff was super nice and honest. My daughter dropped her purse with her Apple Watch and AirPods and a worker tracked her down and gave it to her
Stayed 1 night in Jan 2020
Response from Baton Rouge on 27 Jan 2020
Hi, thank you for taking time to leave us a review. We are happy that you enjoyed your experience at The Belle of Baton Rouge. We always aim to provide you with the best customer service! We look forward to seeing you again, soon! Thank you, Belle of Baton Rouge

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Debi, NC

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No coffee in rooms and we were not told at checkin that coffee was available in lobby
Stayed 1 night in Jan 2020
Response from Baton Rouge on 21 Jan 2020
Hi Debi, The Belle of Baton Rouge appreciates you taking the time to leave us a review. We are disappointed that our staff didn't inform you on specifics that would have made your hotel stay a positive one. We hope you give us another chance as we are always working to improve our service. Thank you, Belle of Baton Rouge

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We arrived late they were very accommodating BUT got to our room and the hall reeked of marijuana being smoked in someone’s room. The room had a horrible odor, the bathroom was very dirty and just all out disappointing. The picture online are very misleading.
Stayed 1 night in Jan 2020

2/10 Terrible

Karel A

Business traveller
Disliked: Property conditions & facilities, room comfort
Smells Bad!!!!
This room was the worst smelling room I have ever experienced! It smelled like a dead animal had crawled up inside the a/c unit. Disgusting; if I hadn’t have gotten in so late I would have requested another room or better yet another hotel! This place is old and run down- totally over priced for what you get!!!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great! Gorgeous river views and walking distance to several restaurants.
Stayed 1 night in Jan 2020

8/10 Good

preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are nice. A little wear and tear. Except for gambling, there’s not much activity in the bar and lobby area.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Baton Rouge on 9 Jan 2020
We sincerely appreciate the five stars Anonymous! Thank you, Belle of Baton Rouge

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel front desk girls were extremely helpful and pleasant.
Stayed 1 night in Jan 2020