Property entrance

Reviews of Quality Suites Baton Rouge East - Denham Springs

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 287 out of 866 reviews" "
Rating 8 - Good. 273 out of 866 reviews" "
Rating 6 - Okay. 131 out of 866 reviews" "
Rating 4 - Poor. 88 out of 866 reviews" "
Rating 2 - Terrible. 87 out of 866 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nikhil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Nikhil,We are delighted to hear that you had a pleasant stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Your satisfaction is our top priority.

4/10 Poor

John

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff was polite. Noisy, coffee pot in breakfast area did not work properly. Coffee pot in room obsolete, no regular coffee available. Bed linen old and needs replaced. Workout area was down for maintenance and no activity in progress. No towel racks. Room had many scuffs, needed repairs. Carpeting was loose and worn, taped down with duck tape. Had a broken piece of glass shade exposed. Hair dryer was broken, they did replace. The hotel lacks management that cares. Hotel could be very nice if everything was repaired and refreshed. Duvet was frayed and had cigarette burns, alarm clock was busted. The hotel does not compair to the standards of other Quality Suites.
Stayed 7 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello John, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We have noted your comments and will address them with our team for improvement. Our maintenance team will be informed to ensure that all necessary repairs are completed promptly. Please contact management directly if you have any further concerns or feedback.

8/10 Good

ESTHER, Humble

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for a quick trip. The breakfast was good they had egg, sausage, waffles, pastries, toast and cereals. The rooms are comfortable and decent. The staff is super sweet!
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello ESTHER,We're pleased to hear you enjoyed our breakfast selection and comfortable rooms during your stay. Our team strives to provide exceptional service to all our guests. Should you need further assistance or have any feedback, please don't hesitate to reach out to our management.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it’s easy access to the interstate.
Stayed 5 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Jesse,We appreciate you highlighting the convenient location near the interstate during your stay. Your feedback helps us continue to provide a positive experience for all our guests. Thank you for taking the time to share your thoughts with us.

6/10 Okay

Julie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Front desk workers were polite and nice. Interstate outside was loud at night. Broke down vehicles in back of hotel.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Julie, We appreciate your kind words about our front desk team. We apologize for any inconvenience caused by noise from the nearby interstate and the vehicles in the back. Your feedback has been noted for potential improvements in the future.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Derrick,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Kayla

Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello Kayla,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had such a positive experience with us. It was our pleasure to provide you with excellent service during your visit. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super friendly and helpful. The only thing I would recommend is a better mattress.
Stayed 6 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello David,Thank you for your feedback regarding our friendly and helpful staff. We appreciate your suggestion regarding the mattress and will take it into consideration for future improvements. We apologize for any inconvenience caused and hope you had an otherwise pleasant stay with us.

10/10 Excellent

Patricia, Rayville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked staying here I have had 4 doctors appointments in the last 2 months and we stayed her all 4 times
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Patricia,Thank you for choosing our hotel for your recent stays. We appreciate your loyalty and we hope that our accommodations met your expectations. Should you have any future appointments, we would be delighted to welcome you back.

10/10 Excellent

Sheikh Nauman

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Sheikh Nauman,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can do for you in the future, please do not hesitate to reach out. We hope to welcome you back again soon!

6/10 Okay

Gary

Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Gary,We appreciate you taking the time to rate your recent stay with us. We value all guest feedback and if you have any specific concerns or suggestions, we encourage you to reach out to us directly so we can address them. We hope to welcome you back in the future for a more enjoyable experience.

8/10 Good

James

Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello James, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Terrance L

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Manager on 16 Jan 2024
Hello Terrance L, We appreciate you choosing our hotel for your stay. If there is any feedback or concerns you would like to share with us, please feel free to reach out to our team directly. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Alison,Thank you for choosing our hotel for your stay. We are delighted to see that you had an excellent experience with us. We always strive to provide exceptional service and we are thrilled to hear that we met your expectations. We look forward to welcoming you back in the future for another outstanding stay.

4/10 Poor

Olga

Travelled with family
Poor quality hotel.
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Olga,We're sorry to hear that you found our hotel to be of poor quality. We strive to provide a pleasant and comfortable stay for all our guests. We appreciate your feedback and will take it into consideration as we continue to improve our services. Thank you for bringing this to our attention.

8/10 Good

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Jesse,Thank you for your feedback. We appreciate your recognition of our convenient location. We strive to provide our guests with the best possible experience and will continue to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Patricia, Rayville

Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Patricia,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had a great experience. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future.

10/10 Excellent

Maumau

Liked: Cleanliness, staff & service, property conditions & facilities
It was right by the highway which we needed for a quick rest stop and the place was clean and had breakfast and reasonable pricing Would recommend
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Maumau,Thank you for taking the time to leave us a review! We're glad to hear that our convenient location, cleanliness, included breakfast, and reasonable pricing met your needs during your quick rest stop. We appreciate your recommendation and hope to welcome you back in the future.

8/10 Good

Irene

Not excellent quality
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Irene, Thank you for taking the time to provide us with your feedback. We apologize if our hotel did not meet your expectations in terms of quality. We always strive to provide the best service possible and appreciate your comments. We value your feedback as it helps us improve and provide a better experience for our future guests.

8/10 Good

Irshad

It’s a good place to stay for a night. But the rooms in the high side are noisy.
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Irshad,Thank you for your feedback regarding your recent stay at our hotel. We appreciate you choosing to stay with us for the night. We apologize for any inconvenience caused by the noise in the high side rooms. Please keep in mind that we value all guest feedback and are continuously working to improve our guests' experiences.

6/10 Okay

Mary E.

Travelled with pets, Travelled with partner
Liked: Amenities
This particular hotel was very accommodating the night we checked in. The lady that helped us was AMAZING! The room was so refreshing and made us so grateful due to our situation. It was flawless! We decided to stay another night ! We wished there was an option of late check out. Due to our current situation regarding our home, we were tired and emotional; nevertheless, customer service at front desk was shocking. My partner and I are both experienced in this area of work and there is no excuse. Other than that, top choice of stress relief experience!
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Mary E., Thank you for taking the time to share your feedback. We're thrilled to hear that your initial experience was amazing and that you found your room to be refreshing and flawless. We apologize for any inconvenience caused by the lack of late check-out option and the disappointing customer service at the front desk. We appreciate your expertise in this area and will use your feedback to improve our service. We hope that you choose to stay with us again in the future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Michele,Thank you for choosing our hotel! We're thrilled to hear that you had an exceptional stay with us. We hope to welcome you back in the future for another amazing experience.

10/10 Excellent

Logan

Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Logan,Thank you for choosing our hotel for your stay. We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we hope to welcome you back in the near future for another excellent stay.

4/10 Poor

Marshall

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello Marshall,Thank you for choosing our hotel for your stay. We appreciate your rating and would encourage you to reach out to us directly to provide any specific feedback you may have. We value our guests' opinions and strive to improve our services. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Excellent

Melissa

Travelled with family
Friendly checkin
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Melissa,Thank you for sharing your feedback about the friendly check-in you experienced at our hotel. We always strive to provide extraordinary customer service to all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Okay

Leonardo

Business traveller
Liked: Staff & service
Disliked: Room comfort
Decent hotel for a night
Room was decent if your passing through for a night. Don’t get a room near the elevator tons of noise from people running kids like little monsters. No fresh coffee in the morning. The hotel looks like it’s in a revamp might have some potential. Bed was alright pillows sucked super flat like normal. You would figure spending $8 per room for pillows isn’t a big deal but hey oh well.
Stayed 2 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello Leonardo,Thank you for your feedback on your recent stay with us. We apologize for any inconvenience caused by noise near the elevator and the lack of fresh coffee in the morning. We appreciate your understanding as we continue to improve our hotel. We take note of your comments regarding the pillows and will consider your feedback for future improvements. We hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Nichelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello Nichelle,Thank you for taking the time to share your feedback. We're glad to hear that you had a fantastic experience during your stay at our hotel. It's always a pleasure to receive such favorable reviews. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Luis,Thank you for sharing your positive feedback about our hotel! We're thrilled to hear that you had an excellent experience during your stay with us. Our team always strives to provide exceptional service and a comfortable stay. We look forward to welcoming you back in the future for another excellent stay.

10/10 Excellent

Shacondra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Manager on 8 Nov 2023
Hello Shacondra,Thank you for taking the time to share your feedback regarding the cleanliness of our hotel. We strive to maintain high cleanliness standards throughout the property, and we apologize if there were any lapses during your stay. Your comments will be shared with our housekeeping team to ensure appropriate measures are taken in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a better experience.

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place just bad circumstances
The bed was slightly hard and it made me wake up hurting. When my husband walked down for breakfast there were large dogs that decided to come and jump up on him.
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Toni,We apologize for any discomfort you experienced with the bed. Our team appreciates your feedback and will take it into consideration for future improvements. We regret that you encountered dogs during breakfast and we kindly remind guests to keep their pets under control at all times. We appreciate your understanding in this matter.

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Book of you like roaches.
Roaches roaches roaches. Will not stay here again.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Hector,Thank you for your exceptional rating and review! We greatly appreciate your positive feedback. It was our pleasure to ensure you had an outstanding experience during your stay with us. We look forward to welcoming you back soon for another memorable stay.

6/10 Okay

Tyler B

Travelled with family and small children
Was woke up early in the morning by slamming doors by cleaning staff
Stayed 2 nights in Oct 2023
Response from Manager on 30 Oct 2023
Hello Tyler B,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the noise disturbance you experienced from our cleaning staff. We understand the importance of a peaceful environment for our guests and we will address this matter with our team to ensure it does not happen again in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Operation Manager
The room was just pure nasty. Smell disgusting. Never again will I stay there.
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Dear Guest,We're sorry to hear about your disappointing experience during your stay. We strive to provide clean and comfortable accommodations for all our guests, and we apologize if we fell short of your expectations. Your feedback is important to us and will be passed on to the relevant teams for review. We hope you will reconsider and give us another chance to provide you with a better experience in the future.

10/10 Excellent

Powers, Denham Springs

Stayed 5 nights in Oct 2023
Response from Manager on 18 Nov 2023
Hello Powers,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a wonderful stay at our hotel. It's always our goal to provide exceptional service and exceed our guest's expectations. We appreciate your kind words and look forward to welcoming you back again in the future.

4/10 Poor

Guy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed in two different rooms. Tub drain did not work on either bathroom. Toilets ran 24 7 in both rooms. Cigarette burns on the sheets of one room and the bed spread of the other in a non smoking hotel. Hotel entrance not marked. Not the hotel’s fault but lots of homeless around the property. LOTS. This hotel was remodeled after the flood in 2016? And the quality of the work makes me question the skill level of those who did the remodel work. There was an electrical receptacle by the sink that was partially covered by the backsplash. Only one outlet of the duplex could be used. The staff was friendly and courteous but that didn’t cover the glaring issues above.
Response from Manager on 26 Oct 2023
Hello Guy, We apologize for the inconvenience you experienced during your stay. Please be assured that we will address the issues with the tub drain, toilets, and bedding immediately. We appreciate your feedback and will use it to improve our services. Thank you for recognizing our friendly and courteous staff. We would love to have you back and we do hope to see you again soon.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
I called the day before to request early check in, the young lady said that would be fine. I get there to check in and she says there’s a $20 fee to check in early? I mentioned that she did not tell me that the day before when i called(it was the same person)… she ended up waving it which i appreciated. The room was clean and comfortable , but be aware that it is right next to the interstate, so be prepared to hear the traffic and honking all night.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Stephanie,We apologize for any confusion regarding the early check-in fee. We're glad our staff was able to waive it for you. We understand the inconvenience caused by the noise from the nearby interstate and regret any disturbance caused during your stay.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Paul,I'm sorry to hear that you had a negative experience. Please provide more details so that we can better assist you.

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Angela,Dear valued guest, thank you for your review. We appreciate your positive feedback and are delighted to hear that you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

frank

Stayed 14 nights in Sep 2023
Response from Manager on 14 Oct 2023
Hello frank,Thank you for your amazing rating! We're thrilled to know that we exceeded your expectations. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Oscar

Travelled with family and small children
Disliked: Staff & service, amenities
Ok hotel for the price beds are small
Stayed 2 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hello Oscar ,We strive to give you a great experience and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with our beds. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Ashley,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Denese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Denese,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel at a decent price
Solid choice for the price. Rooms are comfy and spacious. A few small items of trash found in the room (behind the bedside dresser, on bathroom floor behind toilet). Other than that I was pleased with my stay and will return.
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our price and comments about our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were nice but the beds were not comfortable, the ac was noisy, couldn't locate an ice machine and the area is industrial.
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello Angela, Thank you for taking the time to share. We appreciate your feedback regarding our staff and area. We hope you will return so that we can provide you an even superior experience.

6/10 Okay

Tracy

Stayed 1 night in Sep 2023
Response from Manager on 10 Oct 2023
Hello Tracy, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Robert,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice. The area seemed nice as well, but there was an abandoned bank next door with homeless people sleeping there.
Stayed 1 night in Aug 2023
Response from Manager on 6 Sept 2023
Hello Rebecca,Know that your voice is of tremendous importance to us and we value your comments about our area. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Raegan

Stayed 1 night in Aug 2023
Response from Manager on 17 Sept 2023
Hello Raegan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Karen

Travelled with partner
It was an ok property for the price.
Stayed 2 nights in Aug 2023
Response from Manager on 30 Aug 2023
Hello Karen, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.