Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers

Reviews of Twin Towers Hotel

4 out of 5
Twin Towers Hotel
88 Rong Muang, Patumwan, Thanon Rama VI, Bangkok, Bangkok

Reviews

7.6

Good

Rating 10 - Excellent. 182 out of 785 reviews" "
Rating 8 - Good. 320 out of 785 reviews" "
Rating 6 - Okay. 180 out of 785 reviews" "
Rating 4 - Poor. 74 out of 785 reviews" "
Rating 2 - Terrible. 29 out of 785 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service,
Stayed 3 nights in Sep 2023
Response from Operation Manager on 30 Oct 2023
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We chose the Supior room on the 9th floor. Which is on the Excutive floor. And the pool was on 5th floor. Excellent staff. Impressive Hotel!
Stayed 15 nights in Apr 2023
Response from Operation Manager on 12 May 2023
Thank you very much for posting such a wonderful review about your recent stay at The Twin Towers Hotel. It is of great assistance to us to receive the constructive comments of our guests and they are very much appreciated. We look forward to welcoming you back again to our hotel in the near future.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Caught in the Beauty-and-Beast Conundrum
I had the opportunity to stay at the Twin Towers Hotel recently, and I must say that my experience was both memorable and disconcerting. Upon arrival, I was immediately enchanted by the striking architecture and the beautifully designed lobby. The grandeur and attention to detail in these public areas were undoubtedly commendable, hinting at a luxurious experience ahead. However, as I entered the room, the beauty-and-beast conundrum unfolded before me. The room, in stark contrast to the exquisite lobby and elegant structure, seemed disappointing. It became clear that the rooms had not seen the same love and investment in their design and upkeep. Old, worn-out furniture filled the room, making it feel dated and uninviting. The space lacked the sophistication and contemporary touch that I had expected based on the hotel's exterior and the lobby. But what turned out to be the biggest letdown was the bed. The mattress was very uncomfortable, leading to a restless night's sleep, which is highly undesirable for any traveler. While the beautiful architecture and impressive lobby of Twin Towers Hotel showcase the potential for a luxurious stay, the lackluster room furnishings and uncomfortable bed sully the overall experience. I hope the hotel management will take this feedback to heart and work on revamping the rooms, aligning them with the sophistication and comfort that the rest of the hotel has to offer.
Stayed 2 nights in May 2023
Response from Operation Manager on 9 May 2023
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience during your recent stay was unsatisfactory with some aspects. Your constructive comment has been well noted. Regarding to your comments, please to inform you that we are now in the process of maintenance and renovating as per our room rehabilitation project on the floor.Please rest assured that we will strengthen our focus on the improvement to ensure the quality of service we want to offer our guests.We hope that we will have the pleasure to welcome you to The Twin Towers in the near future.

6/10 Okay

Huy

Liked: Staff & service
I didn’t like the weather!
Stayed 3 nights in Apr 2023
Response from Operation Manager on 17 Apr 2023
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Mahmoud

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In whole I was satisfied with the experience, a few things can improve, the shower head in my room was partially blocked and also I booked the room with a queen bed but when I arrived they gave me a room with two single beds and the excuse was in availability.
Stayed 4 nights in Feb 2023
Response from Operation Manager on 27 Feb 2023
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience during your recent stay was unsatisfactory with some aspects. Your constructive comment has been well noted. Please rest assured that we will strengthen our focus on the improvement to ensure the quality of service we want to offer our guests.We hope that we will have the pleasure to welcome you to The Twin Towers in the near future.

8/10 Good

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Jan 2023
Response from Operation Manager on 31 Jan 2023
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

narongkorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good
Stayed 3 nights in Jan 2023
Response from Operation Manager on 27 Jan 2023
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

4/10 Poor

Ian, Mandurah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend
Response from Operation Manager on 9 Jan 2023
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Jim

Stayed 3 nights in Dec 2022
Response from Operation Manager on 5 Jan 2023
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Phengkun, west valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for me
Response from Operation Manager on 5 Jan 2023
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022
Response from Operation Manager on 5 Jan 2023
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Phengkun, west valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for vacation
Response from Operation Manager on 3 Jan 2023
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

6/10 Okay

Christina

Travelled with partner
Disliked: Amenities, property conditions & facilities
Its just ok. You get what you pay for. The exterior of the hotel is nice with a grand entrance but the rooms... Was supposed to stay in Bangkok for 8 days, but cut our time short and went to Pattaya instead. The room is very outdated. Not many plug outlets; room is so dark and not very clean; bathtub is old and faucets are rusty. The staff seemed cordial and nice but not very welcoming.
Response from Operation Manager on 30 Dec 2022
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience during your recent stay was unsatisfactory with some aspects. Your constructive comment has been well noted. Please be rest assured that we will strengthen our focus on the improvement to ensure the quality of service we want to offer our guest. We hope that we will have the pleasure to welcome you to The Twin Towers in the near future.

10/10 Excellent

Ian Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Nice staff and nice hotel.
Response from Operation Manager on 30 Dec 2022
Thank you very much for posting such a wonderful review about your recent stay at The Twin Towers Hotel. It is of great assistance to us to receive the constructive comments of our guests and they are very much appreciated. We look forward to welcoming you back again to our hotel in the near future.

10/10 Excellent

Eak

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Good service. Excellent price
Response from Operation Manager on 28 Dec 2022
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Operation Manager on 28 Dec 2022
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Adel

Travelled with family
Liked: Staff & service
Good staff
Stayed 18 nights in Nov 2022
Response from Operation Manager on 28 Dec 2022
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Wing Yiu William

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 2 nights in Nov 2022
Response from Operation Manager on 28 Dec 2022
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and friendly staff. Well located for most things in Bangkok
Stayed 3 nights in Feb 2020
Response from Thitiwuth T. on 30 Mar 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Aubrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs.. Amenities is wow! It’s a nice place to stay where it’s the middle of everywhere.. Would definitely come back and recommend..
Stayed 4 nights in Mar 2020
Response from Thitiwuth T. on 16 Mar 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

daniel

Liked: Cleanliness, staff & service, amenities
Fast and quick check in and out. Nice Room and bed. Friendly staffs. 7 eleven store at the side of the hotel. Except location is not near any attraction.
Stayed 4 nights in Jan 2020
Response from Thitiwuth T. on 10 Feb 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020
Response from Thitiwuth T. on 3 Feb 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there is window in room that can be open to fresh air.the manager refused to open,there for only air con ,never refreshed.this is time of Corona virus.
Stayed 3 nights in Jan 2020
Response from Thitiwuth T. on 3 Feb 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean hotel ! Rooms were spacious and offered great views of swimming pool and surroundings! Bedroom was sound proof sufficient and beds slept great ! Restaurant has 3 restaurants at different levels , lovely swimming pool and gym ! Location is excellent for tours and city attractions! Staff at front desk and front floor was very helpful and well mannered! Really love my stay and will definitely be back ! Thank you !
Stayed 4 nights in Jan 2020
Response from Thitiwuth T. on 3 Feb 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Thitiwuth T. on 3 Feb 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Brendan, Phuket

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good location, room was a bit older but overall a decent place to stay a few nights.
Stayed 3 nights in Jan 2020
Response from Thitiwuth T. on 27 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Thitiwuth T. on 27 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Liza, Manila, Philippines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, excellent room. Staff are friendly. Clean premises.
Stayed 2 nights in Jan 2020
Response from Thitiwuth T. on 20 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The room is old, and so is the bathtub which had yellow stains on it making it look dirtier. Apart from the black hair (I'm blonde) found in the bathroom, the room was clean. Nicely equipped gym. Good buffet breakfast. Smell of cigarettes in some corridors. As for location, I did not like the area and it's a bit fare from the centre
Stayed 2 nights in Jan 2020
Response from Thitiwuth T. on 20 Jan 2020
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience during your recent stay was unsatisfactory with some aspects. Your constructive comment has been well noted. Please be rest assured that we will strengthen our focus on the improvement to ensure the quality of service we want to offer our guest. We hope that we will have the pleasure to welcome you to The Twin Towers in the near future.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Thitiwuth T. on 20 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Elsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
can recommend this hotel.
We enjoyed our stay at Twin Towers. Rooms are very clean and the staff helpful.
As you can see a neat place
Rooms are clean
Stayed 3 nights in Jan 2020
Response from Thitiwuth T. on 12 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
room is large but the cleanliness just acceptable
The hotel is a bit old. Need renovation. Room is large but the cleanliness is just acceptable. The mattress is too hard for me; the swimming pool is nice. 8 mins taxi to Siam Paragon.
Stayed 6 nights in Dec 2019
Response from Thitiwuth T. on 12 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff is very friendly. Close to everything in Bangkok. Shopping, Temples and the river is just a 5 minute Tuk Tuk ride away. Rooms are very big. Furniture a bit old but functional.
Stayed 12 nights in Dec 2019
Response from Thitiwuth T. on 6 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Thitiwuth T. on 6 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

4/10 Poor

Sam, HK

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We had 2 connecting rooms. Location is ok, first appearance / impression is nice and rooms were spacious. But from 5 nights stay: - Shower handle fell off on first night / use - Some sockets not working - Electricity suddenly cut in one room when using hairdryer - Mattress, chair and couch seats were sunken - No standard amenities like toothbrush or slippers provided - Toilets look old and worn, a contrast to rest of the room - Pool restaurant was closed early (8pm) though the doors were open and they should officially close at 9pm. We were very disappointed as the menu looked appealing. - Gym and ping pong: lack of signage about their policy that you could use these facilities once a day only. Staff spent a few minutes to check on their policy and communication was poor. This left my kids very disappointed that they could not play ping pong - I brought them from the hotel room to play after gym staff told me a few minutes before that it would be ok. - Be aware of miscommunications with the tour service at the front of the building. Their car service was great. But they booked tickets for us though we did confirm that we wanted them. They were trying to be helpful and it was probably the (apparent) informal way of doing things in Thailand.
Stayed 5 nights in Dec 2019
Response from Thitiwuth T. on 6 Jan 2020
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience during your recent stay was unsatisfactory with some aspects. Your constructive comment has been well noted. Please be rest assured that we will strengthen our focus on the improvement to ensure the quality of service we want to offer our guest. We hope that we will have the pleasure to welcome you to The Twin Towers in the near future.

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019
Response from Thitiwuth T. on 2 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

William Wing Yiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is OK and convenient to central city
Stayed 3 nights in Dec 2019
Response from Thitiwuth T. on 2 Jan 2020
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent hotel we love it. We will come back to stay after.
Stayed 1 night in Dec 2019
Response from Thitiwuth T. on 23 Dec 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

6/10 Okay

Desmond

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty Old Hotel, toilet was quite gross, killed a small cockroach on day 1. Bed was terrible and the sheets had a yellow dried stain on it. Price and room size were good though.
Stayed 2 nights in Dec 2019
Response from Thitiwuth T. on 16 Dec 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We welcome all feedback as it helps us to maintain our standards and level of customer service. Your constructive comment has been well noted. Please be rest assured that we will strengthen our focus on the improvement to ensure the quality of service we want to offer our guests. We hope that we will have the pleasure to welcome you to The Twin Towers in the near future.

10/10 Excellent

TONG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are helpful & friendly. Sure will recommend to friends.
Stayed 1 night in Dec 2019
Response from Thitiwuth T. on 16 Dec 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

chutikarn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay in Nov 2019
Very hard to find fault with the hotel and the room. Fast and efficient check in and check out. Stayed on the 16th floor. Excellent room modern, very clean, quiet and very spacious. Did not use and facilities as only on a short stay. However all the equipment looked clean and in working order. Again did not use the restaurant however did think a little on the expensive side especially if with a family. However there are many places to get food outside the hotel. Fairley well situated as only ten minute walk to the Siam centre and BTS. There are also plenty of tux tuk and taxis if unable to walk the distance.
Stayed 2 nights in Nov 2019
Response from Thitiwuth T. on 25 Nov 2019
Thank you very much for posting such a wonderful review about your recent stay at The Twin Towers Hotel. It is of great assistance to us to receive the constructive comments of our guests and they are very much appreciated. We look forward to welcoming you back again to our hotel in the near future.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location ok. Within easy distance of most things tbh, although not near a rail sta big deal for
Stayed 4 nights in Nov 2019
Response from Thitiwuth T. on 17 Nov 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and helpful but other than that I didn't like anything else about it. When you walk into the front lobby it looks like a very nice place but let me say you get what you pay for. The hallway leading to our room smelt like old dirt laundry and like something died. The room is extremely run down and old looking. Not to mention the dirtiest room I’ve ever stayed in. It’s as if the place hasn’t gotten a deep cleaning in years and the cleaning ladies only come in to make the bed and give you towels. There was disgusting marks and filth all of the walls and blood on the ceiling in the shower... and do not look under the bed. The bed and pillows were so hard. I would never stay here ever again and would not recommend anyone else stay here unless your okay with staying in filth. The location was okay there are way better places.
Stayed 6 nights in Oct 2019
Response from Thitiwuth T. on 4 Nov 2019
Dear Guest, First of all we would like to thank you for your support by staying with us on your recent visit. We are sorry to hear that our hotel did not meet your satisfactions due to certain points that you have mentioned. We would like to apologize for all matters that caused you the inconvenient. We have pointed out the points to all concerned department to rectify and solve all problems. Once again, please accept our sincere apology and we do hope to have a chance to welcome you back to our hotel in the nearly future. Best regards,

8/10 Good

Richard Josiah James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Thitiwuth T. on 4 Nov 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Hidayah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll definitely be staying here again. Room was spacious and comfortable. Staff was friendly and helpful in recommending places and also booking of transportation
Stayed 5 nights in Oct 2019
Response from Thitiwuth T. on 24 Oct 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Fajer, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a cooperative staff. Reception are amazing
Stayed 5 nights in Oct 2019
Response from Thitiwuth T. on 24 Oct 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin... I had my doubts on the hotel upon turning down the street it’s on.. Super run down and quite dodgy to say the least. After seeing the lobby, my doubts started turning around. It was large and quite fancy I thought, there’s even someone that’s hired to stand at the door and open it for you as you exit and enter the hotel. I really had high hopes for the room after seeing it, but sadly I was nothing less of disappointed. Before I even got to see my room, I had to pay a $100 deposit (in my home currency, being Australia) which was shocking as this is not stated anywhere online! From there onwards it went downhill. After finally getting the key to my room and exiting the elevator on my designated floor, the first thing I could smell was smoke from cigarettes. Let me tell you that it wasn’t faint either, it was as if they were smoking right outside the elevator (which they shouldn’t have been as it is a non smoking hotel). After entering my hotel room and spending no more than 30 minutes in it, I had a list of things that were wrong. There is NO safe in the room to put your passports and valuables in, the bath water is DIRTY, the sheets and EVERY piece of furniture in the room was stained and smelled. The air conditioning is pre set, the bathroom had spider webs and hair from the previous people on the shower wall! The ONLY power outlet was about to fall out of the wall and was on the complete opposite side of the room to the bed so you couldn’t charge your p
Stayed 9 nights in Oct 2019
Response from Thitiwuth T. on 24 Oct 2019
Dear Guest, Firstly, please accept our sincere apologies for the experienced shortfalls during your stay. This is certainly not the level of service we aim to provide to our guests of our hotel. We would like to reassure you all necessary implications are being reviewed into your room condition state. Further action will then be taken with the department head to avoid any further occurrences. Thank you once again for your constructive feedback and we hope it will not deter you from providing us with the opportunity to serve you better upon your next visit to our hotel. Kind regards,

10/10 Excellent

Desmond, singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is nice and location is pretty easily accessible. 7-11 is directly under which is nice. staffs are friendly and helpful.
Stayed 3 nights in Oct 2019
Response from Thitiwuth T. on 18 Oct 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

8/10 Good

XILAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Thitiwuth T. on 15 Oct 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Atchara, Epsom NH

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I always stay at twin towers when we visit Bangkok. We are never disappointed with there service.
Stayed 1 night in Sep 2019
Response from Thitiwuth T. on 6 Oct 2019
Thank you for staying with us at The Twin Towers and sharing your experiences. We welcome all feedback as it helps us to maintain our standards and level of customer service. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.