I booked this hotel for five nights as I was in BKK for medical treatment. When I arrived, I noticed that the room smelled moldy, and the AC was very old. As someone with chronic illness, and a high sensitivity to mold, I could not stay in the room. I went straight back to the front desk and explained my situation, and they said no problem smiled and waved me off. A few days later, I noticed they charged me $518usd for the 5 nights. I called the hotel and for 3 days they insisted that hotels.com was responsible for the refund, Hotels.com said the general manager of the hotel was the only one who could release the funds. A former member of the Thai tourist police called the hotel every day for six days, until finally, the general manager would speak to him. The GM refused to refund any of the money stating “policy”. Any policy that would force someone to stay in a room that would make them physically ill, otherwise take their money, is ablest. I have been living in Asia and traveling to Thailand for 12 years and have never experienced anything so disgraceful. The Hotel clearly knew the situation and were very comfortable to take a lot of money from a sick person. 5 minutes at this hotel cost me $518. Not the way Thailand should be welcoming back tourists.