Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas

Reviews of The Westin Grande Sukhumvit, Bangkok

5 out of 5
The Westin Grande Sukhumvit, Bangkok
259 Sukhumvit 19, Sukhumvit Road, Bangkok, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 591 out of 1003 reviews" "
Rating 8 - Good. 335 out of 1003 reviews" "
Rating 6 - Okay. 48 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at. Very clean and quiet.
Stayed 2 nights in Mar 2024
Response from Sasima Kitruksa Digital Marketing Manager on 25 Mar 2024
Dear Joseph,Thank you so much for taking the time to leave us a 5 score rating - it's much appreciated.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Mar 2024
Response from Sasima Kitruksa Digital Marketing Manager on 25 Mar 2024
Dear David,We very much appreciate your rating a 5 score regarding your stay at the The Westin Grande Sukhumvit, Bangkok. We hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

venus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in the middle of the town. Traffic around here is horrible. But if you use the BTS train, then you won’t have to deal with the traffic. It is easy to get around.
Stayed 1 night in Mar 2024
Response from Sasima Kitruksa Digital Marketing Manager on 18 Mar 2024
Dear venus,We are so grateful for your 4 score review. Thanks for sharing your rating with us and the community.Sincerely,

8/10 Good

Franklin, HONOLULU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sasima Kitruksa Digital Marketing Manager on 14 Feb 2024
Dear Franklin,Thank you so much for taking the time to provide us a 4 score rating.Sincerely,

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of everything and right next to BTS and MRT station AND a mall next door. With great location comes noise and crowds. Worth it for the convenience.
Response from Sasima Kitruksa Digital Marketing Manager on 5 Feb 2024
Dear Bill,Thank you for taking the time to provide a 5 rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guest.Sincerely,

10/10 Excellent

David E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sasima Kitruksa Digital Marketing Manager on 26 Dec 2023
Dear David E,Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 score as we strive to provide just that for all our guest. We Look forward to seeing you again soon.Sincerely,

10/10 Excellent

JIEKUN

Stayed 4 nights in Dec 2023
Response from Sasima Kitruksa Digital Marketing Manager on 26 Dec 2023
Dear JIEKUN,Thank you for taking the time to share this positive rating! We will make sure to share this with our team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in.Sincerely,

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location for transport links and nightlife. The staff are fantastic a special mention goes to the 17th floor crew.
Stayed 3 nights in Dec 2023
Response from Sasima Kitruksa Digital Marketing Manager on 12 Dec 2023
Dear John,Thank you for taking the time to share this positive rating! We will make sure to share this with our team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in.Sincerely,

6/10 Okay

CHOON GEK

Liked: Staff & service, amenities, property conditions & facilities
convenient that located near a shopping mall plus Train
Stayed 2 nights in Dec 2023
Response from Sasima Kitruksa Digital Marketing Manager on 6 Dec 2023
Dear CHOON GEK,Thank you so much for taking the time to leave us a 3 score rating.Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Location is great, breakfast is sumptious. Staff are very friendly and helpful. Love the executive lounge.
Stayed 2 nights in Nov 2023
Response from Sasima Kitruksa Digital Marketing Manager on 20 Nov 2023
Dear Sir,Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 10 score as we strive to provide just that for all our guest. We Look forward to seeing you again soon.Sincerely,

10/10 Excellent

Chanise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property condition was good.The suite we were assigned could use a bit freshening up or upgrade. But the room and areas were always clean and fresh. The entire staff we came into contact with was truly amazing. Definitely will stay here again.
Stayed 4 nights in Nov 2023
Response from Sasima Kitruksa Digital Marketing Manager on 16 Nov 2023
Dear Chanise,Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guest.Sincerely,

6/10 Okay

Xuan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not 5 stars experience
For a 5 star hotel, the Westin was just ok. Pros: location is near public transport and shops. Con: the shower didn’t drain properly, the room is dated. The breakfast buffet was just ok. Overall, there are better hotels nearby that would be better options.
Stayed 4 nights in Nov 2023
Response from Sasima Kitruksa Digital Marketing Manager on 16 Nov 2023
Dear Xuan,Thank you so much for taking the time to leave us a 6 score rating.Sincerely,

8/10 Good

Warren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sasima Kitruksa Digital Marketing Manager on 6 Nov 2023
Dear Warren, We really appreciate you taking the time to share your 8 rating with us. We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sasima Kitruksa Digital Marketing Manager on 9 Oct 2023
Dear Paulo,Thank you so much for your 5 score review! Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Sasima Kitruksa Digital Marketing Manager on 4 Oct 2023
Dear Sir/Madam,Thank you so much for taking the time to leave us a 5 score rating.Sincerely,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whats not to like, the hotel ticks all the boxes clean tidy safe and in the middle of everything. I cant praise staff highly enough starring moment you arrive the guys on the front door. They make an important first impression. Reception staff are helpful and knowledgeable with any queries or request. Rooms are kept spotless and well stocked. If your thinking of booking a room treat yourself and you wont be upset.
Stayed 3 nights in Sep 2023
Response from Sasima Kitruksa Digital Marketing Manager on 4 Oct 2023
Dear Steven,Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon.Sincerely,

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, one of the BEST in Bangkok. Staff above & beyond, outstanding job.
Stayed 5 nights in Aug 2023
Response from Sasima Kitruksa Digital Marketing Manager on 31 Aug 2023
Dear matthew,Thank you for taking the time to provide a 5 rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guest.Sincerely,

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel large rooms , best buffet breakfast , comfy big bed nice linen and good air cond
Stayed 3 nights in Aug 2023
Response from Sasima Kitruksa Digital Marketing Manager on 22 Aug 2023
Dear Graeme,Thank you for taking the time to share this positive rating! We will make sure to share this with our team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in.Sincerely,

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and very nice kind staff eager to help in any way
Stayed 4 nights in Jul 2023
Response from Sasima Kitruksa Digital Marketing Manager on 31 Jul 2023
Dear Graeme,Thank you so much for this 5 score review. We really appreciate you being a guest and helping to share the word about us. Sincerely,

10/10 Excellent

HIDENORI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Sasima Kitruksa Digital Marketing Manager on 24 Jul 2023
Dear HIDENORI,Thank you so much for your 5 score review! We will share this with our team to let them know to keep up the amazing work.Sincerely,

8/10 Good

Constance

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Sasima Kitruksa Digital Marketing Manager on 17 Jul 2023
Dear Sir,Thank you so much for your 8 score review! Sincerely,

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the comfortable, except traffic
Great location in Bangkok. Easy to get around by Subway or walking, but Traffic is almost always bad. The only issue I had was that when I went to change money at the front desk, they would not take US money unless it was newer than 2020 (weird) from the USA. If there was bend or crease or even a tiny spot it was a no go. Easy enough to go outside and exchange at a better rait but still, it was odd.
A view out the window
Out the window
Stayed 4 nights in Jul 2023
Response from Sasima Kitruksa Digital Marketing Manager on 11 Jul 2023
Dear Victor,Thank you for taking the time to provide a 10 rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guest.Sincerely,

8/10 Good

Sanjeev

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious rooms but the Bathrooms appear dated. Breakfast is very average. Dining in the restaurant is pretty Blah. With so many dining options in Bangkok they need to up their game.
Stayed 1 night in Jun 2023
Response from Sasima Kitruksa Digital Marketing Manager on 5 Jul 2023
Dear Sanjeev, We really appreciate you taking the time to share your rating with us. Sincerely,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a suite with lounge access while in Bangkok for dental procedure. Westin provided a lot of comfort for a very reasonable price. Good location next to mall, skytrain, and many restaurants
Stayed 7 nights in Mar 2023
Response from Sasima Kitruksa Digital Marketing Manager on 5 Jul 2023
Dear Robert,Thank you so much for taking the time to leave us a 5 score rating.We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Sungbean

Stayed 3 nights in May 2023
Response from Sasima Kitruksa Digital Marketing Manager on 16 May 2023
Dear Sungbean,Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Melvin

Stayed 3 nights in Apr 2023
Response from Sasima Kitruksa Digital Marketing Manager on 10 May 2023
Dear Melvin, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Sincerely,Sasima KitruksaDigital Marketing Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Apr 2023
Response from Sasima Kitruksa Digital Marketing Manager on 28 Apr 2023
Dear Andrew,We are so grateful for youพ score review. Sincerely,

4/10 Poor

Tan

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Bed sheet wasn’t changed when I checked in. Didn’t notice till next day. Had a very itchy night rest on first night. First time encountered such situation in Westin. Pretty disapppionted.
Stayed 3 nights in Mar 2023
Response from Sasima Kitruksa Digital Marketing Manager on 28 Apr 2023
Dear Tan ,Thank you so much for this score review. Sincerely,

10/10 Excellent

Jin Seok

Stayed 6 nights in Mar 2023
Response from Sasima Kitruksa Digital Marketing Manager on 28 Apr 2023
Dear Jin Seok,We are so grateful for your 5 score review. We really appreciate you being a guest and helping to share the word about us. Sincerely,

6/10 Okay

Andy

Stayed 2 nights in Mar 2023
Response from Sasima Kitruksa Digital Marketing Manager on 28 Apr 2023
Dear Andy,Thank you so much for this score review. Sincerely,

10/10 Excellent

Diane

Stayed 3 nights in Mar 2023
Response from Sasima Kitruksa Digital Marketing Manager on 28 Apr 2023
Dear Diane,Thank you so much for taking the time to leave us a 10 score rating - it's much appreciated.Sincerely,

10/10 Excellent

Bharath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Sasima Kitruksa Digital Marketing Manager on 10 Feb 2023
Dear Bharath, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Sincerely,

8/10 Good

Rajnish

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location comfort pool water very very salty
The property was good, clean and comfortable. Very good location. Room view was ok as didn't get higher floor. Water in the pool was too salty more than sea. So couldn't use it more than once.
Stayed 3 nights in Jan 2023
Response from Sasima Kitruksa Digital Marketing Manager on 26 Jan 2023
Dear Rajnish,Thank you so much for taking the time to leave us a 8 score rating - it's much appreciated.Sincerely,

10/10 Excellent

Bill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very efficiently operated and the concierge lounge staff is excellent and very helpful. I have stayed here many times and keep coming back because of staff and location along with the clean and organized hotel operations.
Stayed 2 nights in Jan 2023
Response from Sasima Kitruksa Digital Marketing Manager on 24 Jan 2023
Dear Bill,Thank you for taking the time to provide a 5 star rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guest.Sincerely,

6/10 Okay

Angeline

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The Executive Room that we stayed, bathtub drainage knob was not able to use it to open or close the drainage, hence water was not able drain off
Stayed 2 nights in Dec 2022
Response from Sasima Kitruksa Digital Marketing Manager on 10 Jan 2023
Dear Angeline,Thank you for taking the time to leave us a review.Will share this with our team to let them know to fix it.Sincerely,

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is well maintained and very clean in the hotel. Staff is friendly and responsive in attending to my requests
Response from Sasima Kitruksa Digital Marketing Manager on 19 Dec 2022
Dear Charles,Thank you so much for your 5 score review! We will share this with our team to let them know to keep up the amazing work.Sincerely,

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not need towels changed every day. Sad to say so many hotels do this even if asked to leave along.
Response from Sasima Kitruksa Digital Marketing Manager on 29 Nov 2022
Dear Carl,Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Romeo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable, and pleasant.
Stayed 4 nights in Oct 2022
Response from Sasima Kitruksa Digital Marketing Manager on 31 Oct 2022
Dear Romeo,Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Daljeet

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Sasima Kitruksa Digital Marketing Manager on 20 Oct 2022
Dear Daljeet,Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon.Sincerely,

8/10 Good

Louisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for business or leisure
Stayed 1 night in Oct 2022
Response from Sasima Kitruksa Digital Marketing Manager on 18 Oct 2022
Dear Mark,Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Traviss, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience as always.
Stayed 1 night in Sep 2022
Response from Sasima Kitruksa Digital Marketing Manager on 28 Sept 2022
Dear Traviss,We are so grateful for your 5 score review. Thanks for sharing your rating with us and the community.Sincerely,

8/10 Good

khaled

Stayed 5 nights in Aug 2022
Response from Sasima Kitruksa Digital Marketing Manager on 1 Sept 2022
Dear khaled,We are so grateful for your 8 score review. Thanks for sharing your rating with us and the community.Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Sasima Kitruksa Digital Marketing Manager on 26 Aug 2022
Dear Sir,We are so grateful for your 10 score review. Thanks for sharing your rating with us and the community.Sincerely,

10/10 Excellent

Daniel, Pensacola

Stayed 4 nights in Aug 2022

10/10 Excellent

Siew yean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Amazing stay with very gd spread of buffet breakfast . Very friendly n warm service ! Am thinking of booking Marriott group moving fwd for all my hotel stays . Great location
Stayed 1 night in Jul 2022
Response from Sasima Kitruksa Digital Marketing Manager on 10 Aug 2022
Dear Siew yean, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guest. Sincerely,

10/10 Excellent

Hong kun, College Point

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the Zest bar, all the staff are so nice and helpful.
Stayed 2 nights in Jul 2022
Response from Sasima Kitruksa Digital Marketing Manager on 10 Aug 2022
Dear Hong kun, Thank you so much for taking the time to leave us a 5 score review. Sincerely,

10/10 Excellent

Agnes, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Sharian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Grande Sumkumvit
Clean, great location, comfy beds and pillows to match, nice shower with good water pressure and nice toiletries. Absolutely no complaints!
Stayed 3 nights in Jun 2022
Response from Sasima Kitruksa Digital Marketing Manager on 10 Aug 2022
Dear Sharian, Thank you for taking the time to share this positive rating! We will make sure to share this with our team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Sincerely,

10/10 Excellent

LYNN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ENJOYED THE STAY
Stayed 5 nights in May 2022
Response from Sasima Kitruksa Digital Marketing Manager on 10 Aug 2022
Dear LYNN, Thank you so much for taking the time to leave us a 5 score review. Sincerely,