Terrace/patio

Reviews of Sala Rattanakosin Bangkok

4 out of 5
Sala Rattanakosin Bangkok
Maharat Road, Rattanakosin Island, Bangkok, Bangkok

Reviews

8.6

Excellent

Rating 10 - Excellent. 178 out of 365 reviews" "
Rating 8 - Good. 140 out of 365 reviews" "
Rating 6 - Okay. 29 out of 365 reviews" "
Rating 4 - Poor. 8 out of 365 reviews" "
Rating 2 - Terrible. 10 out of 365 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view!
Stayed 3 nights in Feb 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a commercial area. Close to grand palace. Wat pho and wat arun. A few minutes walk to metro station Lovely staff and good food.
Stayed 3 nights in Feb 2024
Response from Wannapa on 21 Feb 2024
Dear Anthony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon.Sincerely,sala rattanakosin management team

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top floor gets loud music from bar. used the bluetooth speaker in room for white nouse. need to do factory reset to get it to bind to phone
Stayed 2 nights in Jan 2024
Response from Wannapa on 21 Feb 2024
Dear Peter,Thank you for taking the time to share your feedback and we apologize that our service could not be met your expectations, we will share your comment with the team to get it to improve. We hope to have a chance to delight your stay, you will rest assure that a great experience will be meet expectation for your next visit.Sincerely,sala rattanakosin management Teams

8/10 Good

alfonso, key biscayne

Stayed 2 nights in Jan 2024
Response from Wannapa on 21 Feb 2024
Dear Alfonso,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon.Sincerely,sala rattanakosin management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite with an awesome view
Awesome experience. Only there for 1 night but it was great
Stayed 1 night in Nov 2023
Response from Wannapa on 12 Nov 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon.Sincerely,sala rattanakosin management team

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bad news is I arrived on a Thursday and the stoop was so high, I guess they only put out a latter step for the weekend. Also it’s in an alley way so if you catch a Grab, you have to go to the top of the street. Also, they were heckling me before the trip to pay, even though I did the pay at arrival option. I didn’t tell my bank about the trip so they were denying the request and it would’ve been really inconvenient if the money was taken out before the trip. However, the good news is, once I arrived they were super accommodating and took my payment like normal. Also the rooms were exceptionally clean and stocked. Everyone was so polite and willing to help and the breakfast blew me away. I was traveling solo but planned the day out of the hotel so the no elevator didn’t bother me but if you’re bigger, like me, and plan on going to your room often, the stairs might be much on a higher floor.
Stayed 4 nights in Nov 2023
Response from Wannapa on 8 Nov 2023
Dear Taylor,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon.Sincerely,sala rattanakosin management team

8/10 Good

Angsumalin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one person at the lobby during the day and 3 people at night?? The one person had to do everything and we had to wait because she was busy with another guest. The room was good but there was no full size mirror and the toilet room was a bit too small. People keep banging their doors all day and night because their were so hard to close or open. The rooftop bar was great but the quality of food was bad. The bed was comfortable. I love the couch in the room. It was so cozy too. They need to clean the stairs steps. It looked so dusty. Breakfast was ok. The waiters at breakfast were nice and friendly. I spent almost $300 a night. I kinda expected something a bit better but overall was good.
Stayed 1 night in Oct 2023
Response from Wannapa on 8 Nov 2023
Dear Angsumalin,Thank you for taking your time to share your feedback. We hope to have an opportunity to welcome you back in our hotel in the nearest future!Sincerely,sala rattanakosin management team

10/10 Excellent

Nadia

Liked: Cleanliness, amenities, property conditions & facilities
Everybody was so nice! Thank you so much <3
Stayed 1 night in Sep 2023
Response from Wannapa on 24 Sept 2023
Dear Nadia,Thank you for taking your time to share your feedback. We hope to have an opportunity to welcome you back in our hotel in the nearest future!Sincerely,sala rattanakosin management team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in great part of BKK
Excellent boutique hotel with industrial chic look. Worth paying for the river view with great view of Wat Arun. The hotel restaurant is excellent and breakfasts are a highlight - actually the food is excellent overall and I can recommend dinner here (will need reservation). The rooftop bar is really very good with decent range of cocktails and decent bar menu with wonderful views of the area. Both the restaurant and roof top bar are popular. Room was large with kingsize bed. Shower was adequate with separate toilet and basin. No wardrobe - just hanger. Bluetooth speaker was good. Decent mini bar + Nespresso coffee maker. Room also has safe + kettle + hairdryer. Would I stay again and recommend? Very much so. Just be aware that there is no elevator at the property - its a walk up - however not an issue for us at all. Pity the rooms don't have a balcony, however the roof top makes up for it. Have stayed in this area before and the area has certainly started down the road of gentrification with coffeeshops, juice bars, vegan restaurants (and of course Thai). The opening up of the Sanam Chai MRT has opened up easy access to what was an area that always felt strangely difficult to get to on public transport despite having 2 of the most popular tourist attractions in BKK!
Stayed 3 nights in Apr 2023
Response from Wannapa on 7 Jun 2023
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,sala Rattanakosin Management Teams

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and great view. It does not have an elevator.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the watt across the river were fantastic. The breakfasts were excellent. Rooftop bar really nice. Staff was very friendly and helpful. Location can’t be beat.
Response from Wannapa on 31 Mar 2023
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,sala Rattanakosin Management Teams

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
You absolutely stay here for the view. The river views are just like they appear in the hotel photos. Wat Arun is beautifully lit at night, just like the photos. You are also walking distance from two major tourist attractions, The Grand Palace and Wat Pho. Breakfast on the outdoor terrace alongside the river is also not to be missed. The two problems I had during my stay were: 1. The hotel is not well known, and is at the end of a narrow alleyway, with non-prominent signage. The taxi driver had to ask directions several times along our trip. 2. There is no elevator, and the nicest rooms are on the fourth and fifth floors. This is also definitely not a wheelchair friendly hotel.
Stayed 2 nights in Mar 2023
Response from Tea on 27 Mar 2023
Dear Michael,Thank you for your time to share your feedback in details.We're glad that you really enjoy the beauty of Wat Arun along with our breakfast on the terrace.Please allow me to apologist on the inconvenience of the signage, and the taxi confusion to reach us as there is quite a few similar name along this area.As well as the staircase exercise, as we also love to add this service to all our guests but unable to as all buildings taller than the royal palace wall, have to follow strict regulators which includes elevator.Once again thank you for your stay and your time to wrote this review.We hope to welcome you again in the future.Best regard,Teasala rattanakosin hotel manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to make our stay a wonderful experience. The roof top bar was a fantastic place to watch the sunset. The breakfast was spectacular. We’ve already booked a return visit.
Response from Tea on 16 Feb 2023
Dear David,Good day from sala rattanakosin.Thank you for your time to share your experienced and hope we can welcome you again in your next visit.Best regard,Teasala rattanakosin hotel manager

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property has amazing city views from the restaurant and riverside rooms. Comfortable bed to sleep in. The room is a nice size and has a radio and tv for entertainment. The blackout curtain was a nice feature for adjusting to the time change. Breakfast can be included with the room or purchased. Several restaurants are on site. A limited number of rooms suited for up to two guests. Warning: No lift/elevator at this property. The step up into the hotel is higher than a standard stair. This hotel is not handicap accessible.
Stayed 2 nights in Nov 2022
Response from Nim on 12 Dec 2022
Dear Khun Tanya, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, Chonticha Sriyai(Ms.) - Personal Assistant to Executive Management

8/10 Good

Eric

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning views, modern room and furnishings, ultra clean and no odors from the river, super polite personnel. don't drive down the dead-end alley, pull up on the main street and call for service.
Stayed 1 night in Oct 2022
Response from sala rattanakosin Management Team on 31 Oct 2022
Dear Eric, Greetings from sala rattanakosin Bangkok !Thank you very much for your kind score; it’s greatly appreciated by all of us at sala rattanakosin. Our sole intention is that every one of our valued guests enjoys their stay with us and it was a pleasure to be of service to you. We hope on your next trip you choose to stay with us again as it would be a pleasure to welcome you back.Sincerely,

10/10 Excellent

Chanunrat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Tea on 27 Mar 2023
Dear Chanunrat,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020
Response from Tea on 27 Mar 2023
Dear Anonymous,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be great if the hotel has more security procedures. I found the way to the room is quite public for anyone to get in.
Stayed 1 night in Jul 2020
Response from Bee on 17 Aug 2020
Dear Valued guest, Thank you very much for your valued comment , We will improve out standard and security process as your mentioned. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing view, friendly staff, great food! We had a wonderful stay!
Stayed 2 nights in Mar 2020
Response from Tea on 27 Mar 2023
Dear Julie,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

8/10 Good

Jane, Uk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Near all main tourist sites and sits right on the riverbank with fantastic views across the river. Would have been nice if the rooftop bar had been open during the day.
Stayed 3 nights in Feb 2020
Response from Tea on 27 Mar 2023
Dear Jane,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

8/10 Good

Harumi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2019
Response from Bee on 21 Jan 2020
Dear Mr Harumi, Good day, thank you for your valued comment, We would like to thank you for taking time to share your review and we are looking forwards to welcoming you back soon in the future. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel with stunning views
Short version - our second stay at this property, and we will not hesitate to book here again for another trip to Bangkok ... Great location with a stunning view of Wat Arun - watching sunset from our room (or the rooftop bar) was the highlight of each day. The breakfast options - both Thai and Western - were all well prepared, but the blue crab omelet was a clear winner for us. Front desk were very helpful in providing advice on activities and timings, and all staff were friendly and helpful at all times. Wifi worked well throughout our stay and was quick to connect. The hotel was already in a great location, but now with a nearby metro/MTR stop the location is even better!
Stayed 4 nights in Dec 2019
Response from Bee on 21 Jan 2020
Dear Sirs, Good day, thank you for your valued comment, We would like to thank you for taking time to share your review and we are looking forwards to welcoming you back soon in the future. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Bee on 17 Dec 2019
Dear Mr Benjamin, Good day, Thank you very much for your valued complimet , our hotel will try our best to remain and improve our service to be more standard and professional as welcome you back in the future soon. Best regard, Thadanan/Assistant Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect but bad smell between the rooms walkway
Stayed 3 nights in Nov 2019
Response from Bee on 2 Dec 2019
Dear valued customer, Good day, thank you for your valued comment, We would like to thank you for taking time to share your review Unfornately, we learn that your are have a unhappy experience about the facility , we are sincerely apologize I have already given your feedbacks to our team to improve the point as your mentioned and we are looking forwards to welcoming you back soon in the future. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing. They also Have a great included breakfast and the location is close to the Grand Palace and temples.
Stayed 2 nights in Nov 2019
Response from Bee on 2 Dec 2019
Dear Sirs,, Good day, thank you for your valued comment, We would like to thank you for taking time to share your review and we are looking forwards to welcoming you back soon in the future. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Jason, Toronto, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely fantastic! The view of Wat Arun itself is totally worth the money! Definetely coming back again, and bringing friends too!
Stayed 1 night in Jan 2019
Response from Bee on 2 Dec 2019
Dear Mr Jason, Good day, thank you for your valued comment, We would like to thank you for taking time to share your review and we are looking forwards to welcoming you back soon in the future. Best regards, Thadanan Assistant Front Office Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Brilliant location, stunning views, excellent breakfast, quirky layout and stylish intentions. Some furniture and decoration a little worn but comfortable bed and spotless bedlinen. Some noise from the rooftop bar and some front desk staff were friendly but lacking in professionalism - asked twice for a taxi to be booked for our return to the airport and were assured the booking had been made. Upon checkout, it became apparent that no taxi had been booked and so a different staff member had to hurriedly arrange a taxi for us. This took so long that she suggested hailing a taxi from the street. Fortunately the missing taxi appeared in time but this was unnecessary stress we didn't want! Despite that, we so enjoyed the location that we would stay there again.
Stayed 6 nights in Nov 2019
Response from Bee on 2 Dec 2019
Dear Sirs, Good day, thank you for your valued comment, We would like to thank you for taking time to share your review and we are looking forwards to welcoming you back soon in the future. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Bee on 2 Dec 2019
Dear Sirs, Good day, thank you for your valued comment, We would like to thank you for taking time to share your review and we are looking forwards to welcoming you back soon in the future. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the major temples, a short walk to the river to catch a boat to any part of Bangkok, and is very close to many restaurants. It is a little difficult to find since it is tucked away in a road filled with restaurants and stores. Just go down the road and you will see the sign on the left hand side. The hotel is directly on the river, which causes the hotel to smell. Free oil with a candle is provided to cover the smell. The room was very nice and clean. The hotel is very unique, has a nice restaurant on the river, and a very nice bar on the roof. The staff was very helpful, spoke perfect english, provided instructions or directions, and scheduled taxis when needed. The hotel is directly across from the reclining Buddha. The view from the room was breathtakingly beautiful to see Wat Arun. Wat Arun with all the light at night is very beautiful.
Stayed 1 night in Nov 2018
Response from Bee on 2 Dec 2019
Dear Sirs, Good day, thank you for your valued comment, We would like to thank you for taking time to share your review and we are looking forwards to welcoming you back soon in the future. Best regards, Thadanan Assistant Front Office Manager

2/10 Terrible

Jenny, New York

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The sink was dirty as if hasn’t been cleaned. There was a rotten smell in the building.
Stayed 2 nights in Oct 2019
Response from Tea on 27 Mar 2023
Dear Jenny,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming boutique hotel with cute amenities and stunning rooftop bar. It's in Old Town, so don't expect a modern property, but it has great charm!
Stayed 1 night in Oct 2019
Response from Bee on 2 Dec 2019
Dear Ms Ashley, Good day, thank you for your valued comment, We would like to thank you for taking time to share your review and we are looking forwards to welcoming you back soon in the future. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra ordinary service!
Totally amazing staff. The best service I've ever experienced in a hotel. He happened to mention to each other that we had sensed a weird smell in our room. However it didn't bother us. The staff heard this and upgraded us immediately to another room. When we wanted to take a long-boat tour on the Kolong River the staff called the company and organized so that we got our personal boat AND they accompanied us to the docks and didnt leave until the boat had taken off. AMAZING! The food in their restaurant was very good and the view was exceptional!
Stayed 2 nights in Oct 2019
Response from Bee on 23 Oct 2019
Dear valued guest, Good day, Thank you very much for kind and valued comment , we will improve our staff and service to be proper and professional. Best regards, Thadanan Assistant Front Office Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The property seems running down ..it need some maintenance. Curtain is have dirt on it...not worth for the money that has being paid.
Stayed 1 night in Sep 2019
Response from Bee on 21 Sept 2019
Dear valued customer, Good day, thank you very much for your valued comment and stay with us , We will improve for the facilities and furniture that you mentioned as proper standard. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern, spacious and the river view of Wat Arun was amazing
Stayed 2 nights in Aug 2019
Response from Bee on 22 Sept 2019
Dear Valued guest, Good day, Thank you very much for your valued comment. We will imporve and go on our service to maintain for proper standard and professional. We are looking forward to welcoming you soon in the future. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Koichiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from across the river
Stayed 2 nights in Aug 2019
Response from Bee on 22 Sept 2019
Dear Mr. Koichiro, Good day, Thank you very much for your valued comment. We will imporve and go on our service to maintain for proper standard and professional. We are looking forward to welcoming you soon in the future. Best regards, Thadanan Assistant Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Bee on 22 Sept 2019
Dear Valued guest, Good day, Thank you very much for your valued comment. We will imporve and go on our service to maintain for proper standard and professional. We are looking forward to welcoming you soon in the future. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Aquib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👌 priceless stay
Sala Rattanakosin is the perfect location to take in all Bangkok’s Old City has to offer. From its pricessless riverfront location to its (beyond) incredible breakfast spreads, I’m definitely looking forward to my next stay and am definitely turned on to the Sala family of properties. One note - be advised of the tours + do your homework. Booked a tour from the front desk (trusting the staffer’s pick without my own research) and it turned out to me a whole mess. Ended up wasting half a day and a lot more money than discussed with hotel staffer. Definitely not on the staffer, but on the person they booked. Would have expected differently for the credibility the Sala offers.
Stayed 3 nights in Jul 2019
Response from Bee on 31 Jul 2019
Dear Sir, Thank you very much for your valued comment , We hope that we will improve our service and ordinate with college for more properly and we hope to welcoming you back in future soon. Thadanan Assistant Front Office Manager

2/10 Terrible

Nayan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it's location. It is located within walking distance of all the major temples and shopping. Plus you have a river view from the roof top of their Bar. It is directly across from Wat Arun temple.
Stayed 2 nights in Jun 2019
Response from Bee on 9 Jul 2019
Dear Valued Guest, Thank you very much for choosing our hotel as your accommodation in Bangkok. And we will improve our service to and thank you for your valued comment and nice experience during stay with us. We looking forward to welcoming you in the next visit soon. Best regards, Thadanan Assistant Front Office Manager

10/10 Excellent

Maan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and patient staff, good service, allow us to have early breakfast to catch our flight
Stayed 2 nights in Jun 2019
Response from Bee on 31 Jul 2019
Dear Sir, Thank you very much for your valued comment , We hope to welcoming you back in future soon. Thadanan Assistant Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Bee on 31 Jul 2019
Dear Sir, Thank you very much for your valued comment. We are looking forwards to welcoming you back in the future. Best regards, Thadanan Assistant Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Could be good but it wasn’t
The room was small with a funky layout (shower in one corner, toilet in another corner and sink in a third corner). We wanted to go to a night market and they put us in a taxi to one that was closed (We wasted money on 2 taxis). We told them and they said, “oh, sorry.” They tried to put us in a taxi to the airport for 600 bhat, but we grabbed her own for 400 bhat. The view and rooms can be nice, but we did not get one. The breakfast was delicious.
Stayed 1 night in Jun 2019
Response from Bee on 31 Jul 2019
Dear Sir, Thank you very much for your valued comment , We will improve our service to be more standard and professional , For the taxi to Suwannaphumi airport , you can find taxi at 400 THB to Air port but it is not including the express way 2 times ( 135 THB) and include the traffic jam condition during the evening time from 16.00-20.00 hrs. in Bangkok. For make sure that it is deep information that the staff should tell you before make a car booking. Thadanan Assistant Front Office Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place.
Stayed here before and just as great this time. Approach to the front door is through a number of warehouses and a couple of cafes but do not be put off. Staff are great, food is great too but the best of all is the roof terrace which opens at 1700 (5pm). When the sun goes down, the lights come up and there is a 360 degree view of the temples and river. Combined with lovely food and wonderful cocktails (not the cheapest but you pay for what you get) and you have a perfect evening. Been here before, will be back again.
Stayed 3 nights in May 2019
Response from Bee on 31 Jul 2019
Dear Sir, Good day, Thank you very much for your valued comment , We will looking forward to welcoming you in future soon. Thadanan Assistant Front Office Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
My room had a bit noisy from the refresher and then I turn off my room got a bad smell from the toilet. That’s made me a bit disappointed.
Stayed 1 night in May 2019
Response from Tea on 27 Mar 2023
Dear guest,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm welcome awaits
Lovely hotel and great location for the Grand Palace amongst other places. A little out of the way in terms of central Bangkok but that adds to the quiet evenings that allows you to relax - small boutique hotel which makes you feel very welcome during your stay.
Stayed 3 nights in Apr 2019
Response from Tea on 27 Mar 2023
Dear Andrew,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooftop experience
Great boutique hotel excellent location next to wat po and near boat pier to wat Arun . Could do with a lift though as access is stairs only . Porter helped with bags so wasn’t a problem for me personally. Approach to hotel is through a market street so not the greatest but the rooftop bar and restaurant have fantastic views across the river sliding door between loo and shower is interesting
Stayed 1 night in May 2019
Response from Tea on 27 Mar 2023
Dear Michael,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
This hotel offers an amazing view of the Wat Arun. Whether sunrise or sunset, I appreciate the amazing river view. The room was clean, AC was great and bed linens was comfortable. Upon checking out, I was told that a bottle of orange soda was missing from the mini-bar. I don’t like sugary drinks, hence I only drink water on a regular basis. While I didn’t mind to pay 100baht for the bottle soda that I didn’t drink, i did not appreciate the level of customer service I received from the front desk. They told me that their staff would never mis-count; they could show photo of the mini-bar as proof. I felt as a customer, I should not be subjected to this level of back and forth over a bottle of soda, not to mention making me feel that I was trying to lie. At the end of the day, I think the hotel’s goal should be providing excellent customer service. Even if they have to take a loss of one bottle of soda, that should be well worth it. That would make the customer feel honored. When I asked to speak to the manager, I was told the manager was resigned 2 days ago and there was no-one I could talk to. What an answer! Obviously, I paid and left. Front desk staff are definitely in need of some additional training.
Stayed 2 nights in Apr 2019
Response from Tea on 27 Mar 2023
Dear guest,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Perfect location for the Palace and river lovely views and good food.
Stayed 1 night in Apr 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a Romantic Getaway
There are two primary reasons why someone should choose to stay at this hotel. First, it's location is literally within 100 meters of Wat Pho and the Grand Palace. I'm not sure there are any other hotels that close which match the quality of Sala Rattanakosin. You'll be able to visit many of the major tourist spots easily from this hotel, often without having to use a taxi/tuk tuk and getting stuck in traffic. If you are wanting to travel somewhere else, there won't be any problems finding transportation. Secondly, depending on which room you book (not all rooms face the same way), you will have a spectacular view of Wat Arun and the river. The hotel can be a little difficult to find as it is at the end of a crowded and busy alley and there are not many large signs pointing out it's location. But once you're in the hotel, you don't really hear any noise from outside. The hotel is located in an old warehouse style building and they intentionally left some of the walls and concrete exposed for an artistic feel. Breakfast was outstanding, and I appreciated that it was menu based instead of a buffet. My room was large and extremely comfortable. The shower was great for me as a tall individual as well. AC and wifi worked as expected. TV channels were a bit limited, but who's staying here just to watch TV? Depending on what I'm in Bangkok for in the future, I will stay here again if it matches my needs. Oh, and the rooftop bar had a good selection of beers.
Stayed 2 nights in Apr 2019
Response from Tea on 27 Mar 2023
Dear guest,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience with Sala rattanakosin. Clean and nice staffs with cultural location.
Stayed 1 night in Apr 2019
Response from Tea on 27 Mar 2023
Dear guest,My name is Tea, newly appointed hotel manager.Thank you for your time to share us this review and feedback.Please allow me to apologist on behalf for the previous management for not respond to your feedback in timely manner.As I am now currently studied all past comments and feedback for sala rattanakosin future improvement.Once again thank you for your time to write this review and we hope to welcome you again in the future.Best regard,TeaSala rattanakosin hotel manager