This hotel offers an amazing view of the Wat Arun. Whether sunrise or sunset, I appreciate the amazing river view. The room was clean, AC was great and bed linens was comfortable.
Upon checking out, I was told that a bottle of orange soda was missing from the mini-bar. I don’t like sugary drinks, hence I only drink water on a regular basis. While I didn’t mind to pay 100baht for the bottle soda that I didn’t drink, i did not appreciate the level of customer service I received from the front desk.
They told me that their staff would never mis-count; they could show photo of the mini-bar as proof. I felt as a customer, I should not be subjected to this level of back and forth over a bottle of soda, not to mention making me feel that I was trying to lie.
At the end of the day, I think the hotel’s goal should be providing excellent customer service. Even if they have to take a loss of one bottle of soda, that should be well worth it. That would make the customer feel honored.
When I asked to speak to the manager, I was told the manager was resigned 2 days ago and there was no-one I could talk to. What an answer! Obviously, I paid and left.
Front desk staff are definitely in need of some additional training.